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Jeromy MarkwortPACIFIC NORTHWEST NATIONAL LABORATORY
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Vertical Integration Drives The Need For Vertical Integration Drives The Need For Vertical Integration Drives The Need For Vertical Integration Drives The Need For
Standardized Work & Enables ImprovementStandardized Work & Enables ImprovementStandardized Work & Enables ImprovementStandardized Work & Enables Improvement
How vertical integration drives the need for Standardized Work and enables improvement
JEROMY MARKWORT – LEAN COACH, PACIFIC NORTHWEST NATIONAL LABORATORY
December 16, 2014 45
AGx Three Rivers Convention Center Kennewick, WA
December 1st 2014
[email protected]@jmarkwort
PNNL-SA-106947
Background
Vertical integration example
Challenges
Shift from Manage By Objectives to Manage By Means with focus on staff development
Understand “OK” vs. “Not OK”
Grasp the situation
Standardize
Coach staff to ID opportunities for improvement
PDCA for the win
December 16, 2014 46
Outline
The vertically integrated apple pie
Golden Delicious apples
No worms
Ripe
Un-blemished
Clean
Firm
Consistent size/taste
How do we think from our customers’ needs
backward, not from our assets forward?
–Steve Bell
What are the challenges?
Making sure what we make is what they want
12/16/2014 49
Rework
12/16/2014 50
Making sure what we make is what they want
We must first have a shared understanding of "OK," "Not
OK"
UNDERSTAND THE DIRECTION
Where are we today?
UNDERSTAND THE GAP
You can't get there from here…
HOW DO WE GET THROUGH UNCERTAINTY TO OUR GOAL?
Standardize our processes in order to deliver consistent
results
Standard Work Vs.
Documentation
DATA AND FACTS
Not scrapbooking
for the business!
Standardized Work as the "current best known way to do
the work”
December 16, 2014 56
Once our process has been stabilized/standardized, now
look to improve
What are the obstacles? What are the opportunities for
improvement?
December 16, 2014 58
Manage By Objectivesto
Manage By Means
Experimentation: Shewhart Cycle
60
Title
Plan
Do
Check Adjust
A3 thinking
Books
Lean Thinking, Womack and Jones
Toyota Kata, Rother
The Lean Startup, Ries
2 Second Lean, Akers
Videos
Meals Per Hour, Toyota helps a food bank improve efficiency
Lean is simple, Paul Akers
December 16, 2014 61
Resources
