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SIX SIGMAMade by Jawad

Presented to Mr. Mairaj Jafri

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SCHEME OF PRESENTATION

Video

What is Six Sigma_.mp4

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INTODUCTION

Six Sigma is a set of techniques, and tools for process improvement. It was developed by Motorola in 1986.

Sir Bill Smith, “ the Father of six sigma” introduce this quality improvement Methodology to Motorola.

Six Sigma is now an enormous 'brand' in the world of corporate development.

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SIR BILL SMITH“ THE FATHER OF SIX SIGMA”

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WHAT IS SIX SIGMA? Six Sigma is a highly disciplined process that

helps us focus on developing and delivering near-perfect products and services.

Six Sigma Strives for perfection. It allows for only 3.4 defects per million opportunities for each product or service transaction.

Six Sigma relies heavily on statistical techniques to reduce defects and measure quality.

The Greek letter for Sigma, , represents one standard deviation from the normal or average. The higher the sigma level the better the quality level.

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LEVELS OF SIGMA PERFORMANCE

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FEATURES OF SIX SIGMA? Six Sigma's aim is to eliminate waste and inefficiency,

thereby increasing customer satisfaction by delivering what the customer is expecting.

Six Sigma follows a structured methodology, and has defined roles for the participants.

Six Sigma is a data driven methodology, and requires accurate data collection for the processes being analyzed.

Six Sigma is a business-driven, multi-dimensional structured approach for: Improving Processes Lowering Defects Reducing process variability Reducing costs Increasing customer satisfaction Increased profits

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KEY ELEMENTS

There are three key elements of Six Sigma Process Improvement: The Customers

Customers define quality. This means it is important to provide what the customers need to gain customer delight.

The Processes Defining processes as well as defining their metrics and

measures is the central aspect of Six Sigma. By understanding the transaction lifecycle from the

customer's needs and processes, we can discover what they are seeing and feeling. This gives a chance to identify weak areas with in a process and then we can improve them.

The Employees It is important to Six Sigma that all the team members should

have a well-defined role with measurable objectives.

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COMPANIES USING

Six Sigma is in use invirtually all industriesaround the world. Someof companies can belisted as: Motorola Ericsson General Electric Sony Ford Motor Co. CITI bank

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KEY ROLES FOR SIX SIGMA

Highly structured format is necessary in order to implement Six Sigma throughout the organization. There are seven "role areas" in program, which are as follows. Leader Sponsor Implementation Leader Coach Team Leader Team Member Process Owner

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EXTENDED DEFINITIONS OF ROLES BELT COLORS

The belt names are a tool for defining levels of expertise and experience. They do not change or replace the organizational roles in the Six Sigma process. Black Belt

The person possessing this belt has achieved the highest skill level expert of various techniques

Black Belt has completed a thorough internal training program and has the experience of working on several projects.

usually given the role of a team leader, the person who is responsible for execution and scheduling.

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CONTD

Master Black Belt A person who deals with the team or its leadership;

but is not a direct member of the team itself. This may be equivalent to the role played by the

coach, or for more technical and complex projects. The Master Black Belt is available to answer

procedural questions and to resolve the technical issues that come up

Green Belt The Green Belt designation can also belong to the

team leader or to a member of the team working directly with the team leader.

A Green Belt is less experienced than a Black Belt but is cast in a key role within the team.

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SIX SIGMA METHODOLOGY

Six Sigma has two key methodologies: DMAIC:

Six Sigma Improvement Methodology It refers to a data-driven quality strategy for improving

processes. This methodology is used to improve an existing business process.

DMADV: Creating new process which will perform at Six Sigma It refers to a data-driven quality strategy for designing

products and processes. This methodology is used to create new product

designs or process designs in such a way that it results in a more predictable, mature and defect free performance.

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DMAIC METHODOLOGY

This methodology is logical and structured approach to problem solving and process improvement focus on change management style & consists of five steps: Define --> Measure --> Analyze --> Improve --> Control Define: Define the problem or project goal that needs to

be addressed. Measure: Measure the problem and process from which

it was produced. Analyze: Analyze data and process to determine root

cause of defects and opportunities. Improve: Improve the process by finding solutions to

fix, diminish, and prevent future problems. Control: Implement, control, and sustain the

improvement solutions to keep the process on the new course.

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DMADV METHODOLOGY

The methodology aimed at reducing the errors in a product line by looking at all the processes contributing to the completion and delivery of an item or service.Define --> Measure --> Analyze --> Design -->Verify Define: Define the Problem or Project Goal that

needs to be addressed. Measure: Measure and determine customers’ needs

and specifications. Analyze: Analyze the process to meet the customer

needs. Design: Design a process that will meet customers’

needs. Verify: Verify the design performance and ability to

meet customer needs.

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TOOLS & TECHNIQUES

10 major technical tools that project team members use during the time they are on a Six Sigma team. These are not the only tools a Six Sigma team may use but the most common ones. The Critical to Quality (CTQ) Tree The Process Map The Histogram The Pareto Chart The Process Summary Worksheet The Cause-Effect Diagram The Scatter Diagram The Affinity Diagram The Run Chart The Control Chart

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CERTIFICATIONS INVOLVES

Six Sigma certification confirms a level of training, practice, and capability with respect to specific competencies.  Six Sigma Green Belts 

two weeks of training on the Six Sigma road map statistical methodologies supporting Six Sigma projects. Green Belts allocate up to 50% of their time on Six Sigma

projects Black Belts assist them with projects as needed.

Six Sigma Black Belts  are technical leaders, received four weeks of training

extensive statistical methodologies. Black Belts normally dedicate up to 75% of their time to

Six Sigma projects, and they assist Green Belts as needed.

Green Belt certification is required for Black Belt certification eligibility.

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CERTIFICATIONS INVOLVES Six Sigma Master Black Belts 

represent the highest level of technical and organizational proficiency.

They have received six weeks of training on the Six Sigma methodology, and

can teach Six Sigma philosophies and implement Six Sigma within an organization.

Master Black Belts lead all levels of Six Sigma projects they help Black Belts apply methodology when

necessary. Their jobs are completely devoted to Six Sigma. Black Belt certification is necessary for Master Black Belt

certification eligibility.

Steps to certify (can be made by company on its own) Learning the subject matter Passing the proficiency exam Displaying competency in a hands on projects

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LIST OF SIX SIGMA CERTIFICATION ORGANIZATIONS

For-profit training organizations Juran InstituteMotorola Solutions

Professional associationsCouncil for Six Sigma CertificationAmerican Society for Quality Institute of Industrial EngineersChartered Quality Institute International Society of Six Sigma

Professionals

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SUMMARY

We can summarize the following points: Six Sigma is a philosophy of quality improvement. Six Sigma is 3.4 defects in one million opportunities

(DPMO). Components of Six Sigma are Customer, Process, and

Employees. Six Sigma implementation requires the following roles:

Business Leader Sponsor Black Belt Master Black Belt Green Belt

The generic cycle of Six Sigma includes the following phases: Define, Measure, Analyze, Improve, and Control.

Six Sigma is dedicated to ‘Customer Focus’.

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UNIVERSITY CERTIFICATION PROGRAMS Arizona State University Brigham Young University - Hawaii Boston University Cal State Fullerton Case Western Reserve University Cornell University  Dartmouth College Emory University Franklin University George Washington University Georgia Institute of Technology James Madison University[14]

Kent State University Louisiana Tech University North Carolina State University The Ohio State University Purdue University

Rutgers University[

Rochester Institute of Technology San Jose State University The United States Military Academy University at Buffalo, The State

University of New York University of Colorado - Boulder University of Dayton University of Houston University of Michigan University of South Carolina University of Texas University of Utah Utah Valley University Villanova University The Hong Kong University of

Science and Technology Indian Statistical Institute

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REFERENCES:

http://www.isixsigma.com http://www.sixsigmaonline.org/index.html http://www.businessballs.com/sixsigma.htm http://www.ge.com/en/company/companyinfo

/quality/whatis.htm http://www.slideshare.net/Sixsigmacentral/10

-six-sigmappt http://mypptsearch.allpopular.info/search-ppt

/six+sigma+ppt/

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ANY QUESTION?

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