Communication + Listening Skills

Embed Size (px)

Citation preview

  • 8/8/2019 Communication + Listening Skills

    1/23

    CLN/Version 1.1 1

    inst ructional technologies

    EXCELLENCE IN COMMUNICATION

  • 8/8/2019 Communication + Listening Skills

    2/23

  • 8/8/2019 Communication + Listening Skills

    3/23

    CLN/Version 1.1 3

    WHATREALLY OUNTS

    The key ingredient to effective communication is

    BELIEVABILITY

  • 8/8/2019 Communication + Listening Skills

    4/23

    CLN/Version 1.1 4

    VERBAL

    VOCAL

    VISUAL

    Is effective communication verbal,vocal,visual?

    7%

    38%

    55%

  • 8/8/2019 Communication + Listening Skills

    5/23

    CLN/Version 1.1 5

    Three personal qualities that have a

    positiveeffect in communication skills

    An outgoing personality

    A desire to persuade, to talk,

    to work with people

    A need for power [optional]

  • 8/8/2019 Communication + Listening Skills

    6/23

    CLN/Version 1.1 6

    EYECOMMUNICATION

  • 8/8/2019 Communication + Listening Skills

    7/23

    CLN/Version 1.1 7

    POSTURE

  • 8/8/2019 Communication + Listening Skills

    8/23

    CLN/Version 1.1 8

    GESTURESAND FACIALEXPRESSIONS

  • 8/8/2019 Communication + Listening Skills

    9/23

    CLN/Version 1.1 9

    VOICEANDVOCALVARIETY

  • 8/8/2019 Communication + Listening Skills

    10/23

    CLN/Version 1.1 10

    LANGUAGE,PAUSES,ANDNONWORDS

  • 8/8/2019 Communication + Listening Skills

    11/23

    CLN/Version 1.1 11

    LISTENERINVOLVEMENT

  • 8/8/2019 Communication + Listening Skills

    12/23

    CLN/Version 1.1 12

    USINGHUMOR

  • 8/8/2019 Communication + Listening Skills

    13/23

    CLN/Version 1.1 13

    THENATURALSELF

  • 8/8/2019 Communication + Listening Skills

    14/23

    CLN/Version 1.1 14

    Why listen?

    Percentage of time that people generally spend in the four modes ofcommunication:

    Writing:9%

    Reading: 16%

    Talking: 35%

    Listening: 40%

    Average listening efficiency is 25%

  • 8/8/2019 Communication + Listening Skills

    15/23

    CLN/Version 1.1 15

    Improved supervisory skills

    Decreased time spent in solving problems

    Improved self-esteem, increased self-confidenceand rapport

    Increased productivity, more information remembered,

    and decreased misunderstanding

    Fewer mistakes made because you listened to the instructions

  • 8/8/2019 Communication + Listening Skills

    16/23

    CLN/Version 1.1 16

    Level 1: Listening non judgmentally

    Level 2: Hearing words without comprehending

    Level 3: Listening in spurts

    3 levels of listening

  • 8/8/2019 Communication + Listening Skills

    17/23

    CLN/Version 1.1 17

    Skills required

    Act like a good listener

    Use the other bodily receptors besides your ears

    React to the speaker by sending out non-verbalsignals

    Stop talking and use receptive language

    Concentrate on what the speaker is saying

  • 8/8/2019 Communication + Listening Skills

    18/23

    CLN/Version 1.1 18

    Five styles of listening

    The faker

    Dependent listener

    The interrupter

    The self-conscious listener

    Logical listener

  • 8/8/2019 Communication + Listening Skills

    19/23

    CLN/Version 1.1 19

    Filters that influence listening

    Memories

    Images of the future

    Expectations

    Attitudes

    The physical environment

    Beliefs/values

    Interests

    Strong feelings

    Assumptions

    Prejudices

  • 8/8/2019 Communication + Listening Skills

    20/23

    CLN/Version 1.1 20

    Barriers to listening

    Time lag

    Internal distractions-daydreaming, mental tangents, rebuttals

    Emotions- red flag and green flag words

    Biases

    Styles of listening

    Semantic

    External

    Physical

  • 8/8/2019 Communication + Listening Skills

    21/23

    CLN/Version 1.1 21

    Methods to improve listeningFind areas of common interest

    Take the initiative

    Work at listening

    Focus your attention on ideas

    Make meaningful notesResist external distractions

    Hold your rebuttal; watch out for hot buttons

    Keep an open mind; ask questions to clarify your understanding

    Capitalize on thought speed; summarizePractice regularly

    Analyze what is being said nonverbally

    Evaluate and be critical of content ; not the speakers delivery.

  • 8/8/2019 Communication + Listening Skills

    22/23

    CLN/Version 1.1 22

    Nonverbal behaviorsPositive

    Smiling

    Nodding your head

    Sitting forward in the chair

    Remaining silent

    Opening and relaxing your body postureBeing attentive

    Not moving

    Having eye contact

    Looking delighted

    Arching your neck forward

    Looking straight at the listener

  • 8/8/2019 Communication + Listening Skills

    23/23

    CLN/Version 1.1 23

    Negative

    Raising an eyebrow

    Looking away from the listener

    Squinting your eyes

    Withdrawing

    Scowling

    Slumping in your chair

    Folding your arms across your chest

    Having a critical facial expression

    Drumming your fingers

    Shrugging your shoulders

    Nonverbal behaviors