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8/8/2019 Communication + Listening Skills
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inst ructional technologies
EXCELLENCE IN COMMUNICATION
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WHATREALLY OUNTS
The key ingredient to effective communication is
BELIEVABILITY
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VERBAL
VOCAL
VISUAL
Is effective communication verbal,vocal,visual?
7%
38%
55%
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Three personal qualities that have a
positiveeffect in communication skills
An outgoing personality
A desire to persuade, to talk,
to work with people
A need for power [optional]
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EYECOMMUNICATION
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POSTURE
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GESTURESAND FACIALEXPRESSIONS
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VOICEANDVOCALVARIETY
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LANGUAGE,PAUSES,ANDNONWORDS
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LISTENERINVOLVEMENT
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USINGHUMOR
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THENATURALSELF
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Why listen?
Percentage of time that people generally spend in the four modes ofcommunication:
Writing:9%
Reading: 16%
Talking: 35%
Listening: 40%
Average listening efficiency is 25%
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Improved supervisory skills
Decreased time spent in solving problems
Improved self-esteem, increased self-confidenceand rapport
Increased productivity, more information remembered,
and decreased misunderstanding
Fewer mistakes made because you listened to the instructions
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Level 1: Listening non judgmentally
Level 2: Hearing words without comprehending
Level 3: Listening in spurts
3 levels of listening
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Skills required
Act like a good listener
Use the other bodily receptors besides your ears
React to the speaker by sending out non-verbalsignals
Stop talking and use receptive language
Concentrate on what the speaker is saying
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Five styles of listening
The faker
Dependent listener
The interrupter
The self-conscious listener
Logical listener
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Filters that influence listening
Memories
Images of the future
Expectations
Attitudes
The physical environment
Beliefs/values
Interests
Strong feelings
Assumptions
Prejudices
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Barriers to listening
Time lag
Internal distractions-daydreaming, mental tangents, rebuttals
Emotions- red flag and green flag words
Biases
Styles of listening
Semantic
External
Physical
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Methods to improve listeningFind areas of common interest
Take the initiative
Work at listening
Focus your attention on ideas
Make meaningful notesResist external distractions
Hold your rebuttal; watch out for hot buttons
Keep an open mind; ask questions to clarify your understanding
Capitalize on thought speed; summarizePractice regularly
Analyze what is being said nonverbally
Evaluate and be critical of content ; not the speakers delivery.
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Nonverbal behaviorsPositive
Smiling
Nodding your head
Sitting forward in the chair
Remaining silent
Opening and relaxing your body postureBeing attentive
Not moving
Having eye contact
Looking delighted
Arching your neck forward
Looking straight at the listener
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Negative
Raising an eyebrow
Looking away from the listener
Squinting your eyes
Withdrawing
Scowling
Slumping in your chair
Folding your arms across your chest
Having a critical facial expression
Drumming your fingers
Shrugging your shoulders
Nonverbal behaviors