job descriptions

CONTENTS General Responsibilities Of MC1

VP Customer Experience2

VP Digital Experience3

VP Global Citizen Organisations4

5

6

7

VP Growth and Innovations8

VP Alumni Relations9

VP Global Leaders10

VP Global Citizen Students

VP Global Talent Organisations

VP Global Talent Students

general responsibilities

Commission Management1. Flowing down strategies for portfolio growth2. Need based education, operational training3. Alignment of LCs with National & Global direction

conference management

1. High quality of National & Regional conference cycle delivery2. Need based summits organization & delivery

external representation1. Represent AIESEC India inside AIESEC network & build strong

relations with other AIESEC entities2. Represent AIESEC India in external environment (Forums,

summits, partner dinners etc)

vp customer experienceLead Program Design and Implementation

Customer Experience Design and Implementation

brand management

International Realtions

% Pilot projects & MC projects implementationNPS Score% Growth in program mos

1. Designing the Lead program from all the three programs2. Educating the network for the delivery of the lead program3. Facilitate the digital strategy to run the lead program 4. Enabling the network to create customised lead programs

1. Designing the customer experience for all the three programs based on Leadership Development Module

2. Educating and empowering the network for the delivery of the customer journey

3. Facilitate the creation of digital infrastructure to deliver consistent customer experiences

1. EWA and ELD Program brand management 2. MC Event management

1. Designing customer experience based on partner countries and Leadership development Module

2. Managing external messaging of the experiences

vp digital experienceLead Program Design and Implementation

Customer Experience Design and Implementation

online brand management

online community management

% Pilot projects & MC projects implementationNPS Score% Growth in program mos

1. Designing the digital touchpoint of lead program from all the three programs

2. Educating the network for the use of the digital systems3. Designing the digital strategy to run the lead program

1. Designing the digital touch points in the customer experience for all the three programs based on Leadership Development Module

2. Educating and empowering the network for the use of digital systems3. Facilitate the creation of digital infrastructure to deliver consistent

customer experiences

1. EWA and ELD Program online brand management

1. Designing customer experience based on partner countries and Leadership development Module

2. Managing external messaging of the experiences

vp global citizen (Organisations)

NATIONAL & REGIONAL PROJECTS1. Driving issue segmentation2. National board for GCDP management 3. Striking National partnerships for nationalised & regional projects 4. Showcasing projects’ impact

LC capacity enhancement1. Standard delivery model implementation in LCs2. Generating & providing resources for delivery efficiency & quality

% Growth in program% LC iGCDP goal achievement National projects realisation % Delivery rate% National Projects goal achievement

mos

IR Management1. Managing Country Partnerships 2. Establishing Co-Delivery Framework with Countries 3. Educating the network regarding partnership management and

delivery4. Discover India platform utilization for branding & delivery

DRIVING LC Program GROWTH1. Customer flow implementation across LCs2. Delivery rate & time management3. Facilitating LC-LC co-operations

LC Capacity building

PROJECT MANAGEMENT

% Growth in program% LC oGCDP goal achievement % Delivery rate% NPS mos

vp global citizen (Students)

1. Standard delivery model implementation in LCs2. Generating & providing resources for delivery efficiency &

quality

IR Management1. Managing Country Partnerships 2. Establishing Co-Delivery Framework with Countries 3. Educating the network regarding partnership management and

delivery4. Discover India platform utilization for branding & delivery

DRIVING LC Program GROWTH1. Customer flow implementation across LCs2. Delivery rate & time management3. Facilitating LC-LC co-operations

1. Managing growth projects (Specialized Units, University Relations, Campus Ambassadors, IXPs)

2. LC education & development of projects

DRIVING LC Program GROWTH1. Customer flow implementation across LCs2. Delivery rate & time management3. Facilitating LC-LC co-operations

LOCAL CAPACITY DEVELOPMENT1. Sales development program management 2. Overall talent capacity (OS, Operational training)3. Driving account management & up-scaling

% Growth in program% LC iGIP goal achievement % Delivery rate% NPS% Client retention

mos

vp global talent (Organisations)

IR Management1. Managing Country Partnerships 2. Establishing Co-Delivery Framework with Countries 3. Educating the network regarding partnership management and

delivery

% Growth in program% LC oGIP goal achievement % Delivery rate% NPS mos

vp global talent (Students)DRIVING LC Program GROWTH

1. Customer flow implementation across LCs2. Delivery rate & time management3. Facilitating LC-LC co-operations

LOCAL CAPACITY DEVELOPMENT1. Sales development program management 2. Overall talent capacity (OS, Operational training)3. Driving EP management & up-scaling

IR Management1. Managing Country Partnerships 2. Establishing Co-Delivery Framework with Countries 3. Educating the network regarding partnership management and

delivery

vp growth and innovationslc capacity BUILDING

1. Enabling capacity development2. Enabling Innovations for LC Growth

LC DEVELOPMENT1. LC Needs sensing & customised coaching program development 2. Coaching program implementation

driving t vs. a1. Planning process management2. RnR creation & implementation3. Strategy formulation with the LCs

% T Vs. A achievement of LCs# LCs jumping clusters mos

Public Relations1. Creating on ground content from the experiences delivered by

AIESEC in different cities2. Representing AIESEC in external events in different cities3. Facilitating forums in different cities for youth engagement

vp alumni relations/PRAlumni relations

1. Handling, tracking and building relations with MC alumni2. Alumni Strategy Management3. Guiding and supporting LC Alumni Relations4. Creation of digital infrastructure for AR5. Product creation and implementation for LLC Phase6. Alumni Event Management (LC and MC level)

Public relations1. Handling Media Relations, External Representation and Partnerships

of MC 2. Guiding LCs on Media Relations, External Representation and

Partnerships3. Event Standardisation Coordinator4. PR Partnership implementation5. LC Consultancy on overall PR6. Brand Ambassador of MC

# Alumni Engaged% ELD growth through Alumni # Events Conducted mos

vp global leadersRECRUITMENT & INDUCTION PROJECTS1. Co-create recruitment strategy across LCs with Growth and

Innovation Directors2. Continuously improve, track & optimise selection & induction

processes across LCs in AIESEC India3. Overall responsible for driving operational training of membership

& leadership

designing and implementing membership experience

1. Design customer experiences for members2. Enable the network to design and deliver membership experiences

program delivery efficiency1. Develop TM processes in direct synergy with ELD cycle of every

program 2. OS evolution & implementation

% Membership retention% Membership productivity % NPS% Goal achievement mos

learning and development management1. Create content for learning and development of membership2. Manage external vendor for learning and development3. Manage national lead program for membership