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Participants will learn the qualities central to effective supervision and leadership, including patience, commitment, loyalty, respect and good judgment. Participants will also learn how to give and receive recognition and feedback.
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ESSENTIAL SUPERVISORY/MANAGERIAL SKILLS
Dr. Sunil K. Longani
1. Core Principles:
Participants will learn the qualities central to effective supervision and leadership, including patience, commitment,
loyalty, respect and good judgment. Participants will also learn how to give and receive recognition and feedback.
2. Communication Skills:
Communication is essential to inspiring others to change, incorporating new ideas, and encouraging action in others. Participants will learn how to listen,
comprehend, and provide constructive criticism. The communication component also focuses on being assertive while respectfully considering alternatives.
3. Managing Adversity:
Every team will experience some level of adversity. Innovative supervisors must learn how to be positive and open to change, personally improve, and
rebound from setbacks. This module teaches supervisors how to harness the benefits of adversity and generate positive motivation among their
team members
4. People Skills:
A fundamental understanding of the human mind is essential when working with varied personalities. Participants will be given an overview of human behavior, as
well as an introduction to thought processes and how people operate. This section will also address the value of differing personality styles and how to
motivate and integrate markedly different people into a team approach at work.
5. Vision:
It is important for supervisors to have vision and for them to be capable of inspiring others, which involves identifying both personal and organizational core values and
systems of belief. Employees will then be able to create goals centered around those beliefs and align their efforts to support the strategies behind that vision and
mission.
6. Establishing Credibility:
In order for people to actively listen to their supervisor, that supervisor must first be credible and have influence over
others. Participants will learn the importance of "paying their dues," and that credibility comes before influence.
7. Models & Mentors:
It is important for all supervisors and employees to have role models and mentors, and to be a model or mentor for others when
appropriate. Participants will learn the skills of being a model and mentor and understand how to apply them with their direct reports.
8. Seeing the "Big Picture":
A key element in implementing change and influencing others for success, is understanding how each person fits into the whole organization and how
he/she can add value and significance. Supervisors need to have a clear understanding of long and short term organizational strategy in order to blend their efforts with other functions, responsibilities, and disciplines
