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Trust noun[truhst]
• Firm belief in the reliability, truth, ability, or strength of someone or something.
TALK STRAIGHT
via http://www.leadershipnow.com/CoveyOnTrust.html
DEMONSTRATE RESPECT
CREATE TRANSPARENCY
RIGHT WRONGS
SHOW LOYALTY
DELIVER RESULTS
GET BETTER
CONFRONT REALITY
CLARIFY EXPECTATIONS
PRACTICE ACCOUNTABILITY
LISTEN FIRST
KEEP COMMITMENTS
EXTEND TRUST
13 BEHAVIORS
CHARACTER
COMPETENCYTALK STRAIGHTDEMONSTRATE RESPECTCREATE TRANSPARENCYRIGHT WRONGSSHOW LOYALTYDELIVER RESULTSGET BETTERCONFRONT REALITYCLARIFY EXPECTATIONSPRACTICE ACCOUNTABILITYLISTEN FIRSTKEEP COMMITMENTSEXTEND TRUST
KNOW YOUR STUFF• STAKEHOLDER ONE-ON-ONES
• SALES INTERVIEWS
• DATA + ANALYTICS
• GOALS/KPIs
LISTEN FIRST
CONFRONT REALITY
TALK STRAIGHT
HAVE A PLAN• COMMUNICATE SCHEDULE
• SCHEDULE TESTING PARTICIPANTS
• DEDICATE A ROOM / WORKSPACE
CLARIFY EXPECTATIONSPRACTICE ACCOUNTABILITY
KEEP COMMITMENTS
GET BETTER
CREATE TRANSPARENCY
INGREDIENTS• INPUT (FROM THE PREP)
• STAKEHOLDERS (PRIMARY + SECONDARY)
• PAPER
• LARGE STICKY NOTES
• MARKERS
Week 1
Stake-holder Kickoff
Concepting Kickoff
Proto- Personas
Design Studio 1
Design Studio 2
Design Studio 3
Narrow Concepts
Finalize Concepts
Create Prototypes
DAY 1+2
KICKOFF!• PRESENT WHAT YOU KNOW TO DATE
• BE CLEAR ABOUT YOUR TWO-WEEK PLAN
• ALREADY HAVE THE REGROUP SCHEDULED
• DO AN EXERCISE TOGETHER
PROTO-PERSONAS• UNDERSTAND USER NEEDS
• GET TEAM/STAKEHOLDER ALIGNMENT ON USER
• BUILD EMPATHY
DAY 2
How do you start a design studio?
DAY 2-4
HOW? WHAT? WHY? WHO? WHEN?
START WITH A RECAP
DEFINE THE PROBLEM
EXPLAIN WHY
IDENTIFY THE USER
PROVIDE AN AGENDA
CONFRONT REALITY CLARIFY EXPECTATIONS
TALK STRAIGHT
DAY 2-4
How do you run a design studio?
QUICK WARMUP
INDIVIDUAL IDEATION
SHARE WITH GROUP
SHARE WITH GROUP
INDIVIDUAL ITERATION
PROTOTYPE on paper• PATHWAYS, NOT PIXELS
• COVER THE BIG STUFF, DON’T SWEAT THE DETAILS
• FIDELITY = CONFIDENCE
DAY 5
CLARIFY EXPECTATIONS
Week 2
Present Plan to Stake-holders
Map Out Flow
Pick a Starting
Point
Iteration
User Testing
Iteration
User Testing
User Testing
DAY 9
ANALYZE + MAP IT• IDENTIFY COMMON PATTERNS + BEHAVIORS
• FIND THE PARTICIPANTS’ IDEAL FLOWS
• TAKE THE BEST OF EACH CONCEPT
• IDENTIFY THE MOST CRITICAL COMPONENTS
DAY 10
• SHARE YOUR FINDINGS AND YOUR PLAN
• WALK THEM THROUGH THE STORY
• BE CLEAR ABOUT HOW YOU’LL PROVIDE UPDATES
• WEEKLY STATUS REPORTS
• KEY TOUCH POINTS
PRESENT
PRACTICE ACCOUNTABILITY
KEEP
COMMITMENTS
DELIVER
RESULTS