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LCA Terranea Strategy and Social Media: The Latest Trends in Ethics & the Internet ! #$%& '()*+,- .,/012-34 5-67 819: %;<&=>?@ABC5D@ E/F))G)*+,- H1I: '()*+,-.,/012-376F+ J9F3: '()*+,-.,/012-376F+>I9F3

"Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

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The slides from Ross Fishman's popular program for lawyers and law firms, "Strategy, Branding, and Social Media: Standing out in a Crowd." It includes tips re Google+ LinkedIn Wikipedia Avvo Quora Yelp reviews etc. Presented at the Litigation Counsel of America (LCA), NALP, Association of Accounting Marketing (AAM), and the Association of Legal Administrators (ALA). © 2014 Fishman Marketing, Inc.

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Page 1: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

LCA Terranea Strategy and Social Media: The Latest Trends in Ethics & the Internet

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Page 2: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

Two types of Internet searches

•! Organic search –! K5"-11L",-",L+(/,9MN"9,ON1/"?,O,(("O*F"/1P/1)1-M)"(-QR/1L")1,+1-"(-"SF-1)"A6M"6,)1)7T"

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Page 3: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

Two types of Internet searches

•! Organic search –! K5"-11L",-",L+(/,9MN"9,ON1/"?,O,(("O*F"/1P/1)1-M)"(-QR/1L")1,+1-"(-"SF-1)"A6M"6,)1)7T"

–!U1V-3"WFR-L"F-"UFF391"•! !"#$%&'"()*("+,-./*0#.,(+1!234+

•! Secondary reference –! K5XY1"*1,/L"/1,99N"3FFL"M*(-3)",IFRM"A99,-"Z9,319""5XL"9(01"MF"91,/-"+F/1",IFRM"*(+7T"

AB#(+!B#)B"+B#CD"$+%&*%#),+

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Page 4: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

Telling your story online Whom do you want writing on your bathroom wall? Who has your best interest at heart?

Page 5: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

Telling your story online •! Own your reputation •! Be proactive –!8FF9"IN"MFF9"

•! Some info already exists, create the rest

•! How hard is it? –!C1MX)")11["

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Page 6: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

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Page 7: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

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Page 8: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

Start now Get ahead of the Internet

Page 9: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

The Internet will tell your story anyway.

Control the process. Tell your story.

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Page 10: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

Ethics Break

Page 11: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

Yelp Sues Firm that Posted Fake Reviews

•! Yelp sued a bankruptcy law boutique •! Alleged that firm posted fake glowing

Yelp reviews about itself •! Violated CA’s consumer-protection laws? –!K8*1".6.(99,-"C,O"U/FRPd)"1eF/M)"MF"+()91,L"6F-)R+1/)",/1"P,/26R9,/9N"I/,f1-"3(Y1-"M*1N"*,Y1"M,/31M1L"YR9-1/,I91"6F-)R+1/)"g"(-L(Y(LR,9)"W,6(-3"I,-0/RPM6N",-L"9FF0(-3"WF/"913,9"/1P/1)1-M,2F-7T"•! !"#$%&'%()(*##+,%-+.%/012$3+4#"5+EF67F8G+

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Page 12: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

“Astroturfing” (fraudulent reviews)

•! NY’s Attorney General: –!K%a"6F+P,-(1)"*(/1L"O/(M1/)"MF"O/(M1"W,01",L)4"/1Y(1O)",M"h%7$$";"h%$"P1/"/1Y(1OT"

–!i19P4"UFF391"CF6,94"`(MNZ1,/6*""•! “Slam dunk” for bar discipline –!KDF"W,9)1",LY1/2)(-34"9N(-34"F/"L161(MT"–!DF"+(23,2F-""

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Page 13: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

Google Searches

Page 14: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

What does Google like?

•! Your website •! Wikipedia articles •! Blogs •! LinkedIn profiles •! Google+ profiles •! YouTube videos •! Twitter •! Facebook •! Media mentions •! Bylined articles •! Photo sites

–! ](6,),4"'9(60/"ji,*FFk"•! Avvo.com

•! Directories –! i199FO"],31)""–! .,-M,"

•! Review sites –! i19P4".1/6*,-M"`(/691"–! c(PFec1PF/M76F+"

•! Q&A sites –! @737"lRF/,"

•! Distribution platforms –! SB"ZRP/,"–! D,2F-,9"C,O"c1Y(1O"

•! Slideshare.net -- PPT slides, .pdfs, & videos

© 2014 Fishman Marketing, Inc.

Page 15: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

Ethics Break

Page 16: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

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Page 17: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews
Page 18: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

Googling Yourself

Page 19: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

Fast Company on Googling Yourself

•! “Why You Should Google Yourself and Not Feel Guilty About It.” –!!"#$%&'()"*+4"&>%\>%&"

•! “Curation is being aware of how you’re perceived.

•! “You want your image to be consistent and what comes up at the top of a search to match that.

•! “So, go ahead and Google yourself. Now.”

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Page 20: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

What Should You Do?

Page 21: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

So what should you do?

•! Create the things that Google likes –!C1,/-"M*1"/R91)4"P9,N"M*1"UFF391"3,+1"

•! Tell your story using the weighted tools –! 5W"UFF391X)"3F(-3"MF",#-"M*1+4".()/'0-"M*1+"

•! Create valuable, meaningful materials –!]R)*"M*1"1+PMN"L(/16MF/(1)",-L"QR-0"MF"P,31)"#"F/"\"

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Page 22: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

Create “Marketing Monday”

•! Every Monday spend your lunch hour online, filling out another marketing tool –!`F-)()M1-M9N4"/13R9,/9N4")N)M1+,26,99N"FY1/"2+1"–!D1O"MFF9"1Y1/N"O110"–!H*(91"O,M6*(-3"8m""

•! Start with the short, easy, impactful ones •! You don’t need many

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Page 23: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

Avvo.com

Page 24: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews
Page 25: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews
Page 26: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

Avvo - Assignment

•! Fill out your Avvo profile •! Play the game –! J1"M*F/FR3*4"6F+P/1*1-)(Y1"–! C()M")P116*1)4"*F-F/)4",O,/L)4",62Y(21)"–! %;#".F-L,N)"

•! Include photo •! Request a client Review •! Seek a 9.0-10.0 rating –! ]/F)P16M)"O(99")11"(M",-NO,N7"–!BF"NFR"1--2"9(01","_7^n"

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Page 27: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

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Page 28: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

Compare. . .

Page 29: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

Website

Website

Blog

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Page 30: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

Blog

LinkedIn

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Page 31: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

Google+

Google+

Twitter

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Page 32: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

JD Supra

Above Law

Family Guy

Avvo

Slideshare

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Page 33: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

Dentist

YouTube

Facebook

Blog 5+6789+:*;&/#(+<#$=".()>+?(%@+

Page 34: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

Google+ Profile

Page 35: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

Create a Google+ Profile

•! Create a Gmail (Google email) address –!U+,(9"-161)),/N"WF/"UFF391o""–!@,)N4"W/11"

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Page 36: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

Google+

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Page 37: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

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Page 38: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

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Page 39: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

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Page 40: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

Google+ Assignment

•! Create a Google+ profile •! Tell your story •! Fill it out thoroughly, creatively, persuasively –!b)1")M/,M13(6"Z@p"01NOF/L)"–!U1M","K`R)MF+"bcCT"j(717"NFR/"-,+1k"–! 5-69RL1"P*FMF""

•! Link to resources, articles, etc. residing across the Internet

•! Upload posts, articles, memos

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Page 41: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

LinkedIn

Page 42: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

Stand out

•! Profile –!`F+P199(-3"Z@p"*1,L9(-1"–!C()M"NFR/"6R//1-M",-L"9,)M"MOF"PF)(2F-)"–!.,01">")110"c16F++1-L,2F-)"–! 5-M1/1)M)",-L"A))F6(,2F-)"–!]1/)F-,9"C(-01L5-"bcC"–!.,01"(M"PRI9(6"

L! `F--162F-)"g"%$q"NFR/",31"

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Page 43: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

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Page 44: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

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Page 45: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

LinkedIn – Assignment

•! Draft a complete profile –! "b)1"-,//FO"Z@p"OF/L)""

•! Use Status updates •! Applications –!@737"Z9(L1)*,/1""

•! Upload your contacts •! Seek Recommendations •! Join / Create Groups

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Page 46: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

Quora – Q&As

Page 47: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews
Page 48: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

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Page 49: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

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Page 50: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

Quora - Assignment

•! Identify a narrow practice area, niche, or issue where you’d like to be known

•! Find and answer a Quora question –!8*FR3*rR94"M*F/FR3*"/1)PF-)1"–!b)1"9FM)"FW"Z@p"01NOF/L)"

•! Repeat –!A-)O1/","W1O"sR1)2F-)"–!#$"+(-RM1)"

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Page 51: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

Ethics Break

Page 52: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

Can you look up jurors on social media?

•! Lawyers can look up jurors on social media –!1737"',61IFF04".NZP,614"C(-01L5-",-L"8O(t1/4"

•! Can’t connect with them –!AJA"1M*(6)"FP(-(F-"

•! May not communicate directly with jurors –!`,-XM",)0"MF"KW/(1-LT"M*1+"F-"',61IFF0"–!AJA"`F++(t114"@M*(6)",-L"]/FW1))(F-,9()+"

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Page 53: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

Other Online Tools

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Page 55: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

JD Supra - Assignment

•! Create a JD Supra profile •! Upload an article on your most-important

practice or industry topic –! 5-69RL1"9FM)"FW"Z@p"01NOF/L)"

•! Fill out the Title, Description, and Tags carefully

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Slideshare - Assignment

•! Create a Slideshare.net account •! Upload an article and PPT presentation –!'(99"FRM"M*1"8(M914"B1)6/(P2F-4",-L"8,3)"6,/1WR99N"–!b)1"Z@p"01NOF/L)"

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Page 62: "Strategy and Social Media: Standing out in a Crowd." A CLE, Ethics, and branding presentation. Including info re improving your Google+, LinkedIn, Wikipedia, Avvo, Quora, Yelp reviews

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