Sales Management

11street

Strictly Confidential

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Sales Management - Overview

Strictly Confidential

Add to Shopping Cart PaymentPayment

Complete

Credit / Debit

Card

Online Banking

Celcom

AirCash

Wire Transfer

Order

Confirmed

SettlementConfirmed

PurchaseProcess as

Shipping

Shipping

Method

Shipping

Company

Tracking

Number

Shipping Delay

Notice

Shipping

Method

Shipping

Company

Tracking

Number

Delay

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Sales Management - Shipping Management

Strictly Confidential

“Shipping Management” menu is to process Confirm Order/ Dispatch/ Notify Shipping Delay after confirmation of payment complet

Instructions

1. Click Order Confirmed after selecting the order

in status of “Paid" (1a).

Order status will change to "Preparing for Shipping”

(1b) after the order is confirmed, direct cancellation

by buyer is unavailable.

Note:

1. If shipping delay, please skip step 1 and proceed

to step 2.

1

1b

1a

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Sales Management - Shipping Management

Strictly Confidential

Instructions

2. Shipping Delay Notice

Available to notify the buyer of expected shipping

date via e-mail when dispatch can't be made within

3 business days following payment complete date.

Shipping delay notification only available when the

order status is “Paid” or “Preparing for Shipping”. It

only notifies without affecting order status.

1 credit score is deducted upon passing of the

expected shipping date.

2a. Fill in the information required for delivery delay

notification such as Expected Shipping Date,

Reason for Delay and Detailed Reason. Click OK

to complete the process.

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2a

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Sales Management - Shipping Management

Strictly Confidential

Instructions

3. Process as Shipping is available for orders in

status of "Paid" and "Preparing for Shipping”.

3a. Enter Tracking No. after selecting Shipping

Method and Shipping company from the grid (3a).

3b. When selecting multiple orders, shipping

method and shipping company selection can

be applied to all for selected order at once.

Click Process as Shipping button (3) afterward.

Order status will change to "Shipping in Progress"

when shipping information is available in the

system.

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3a

3b

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Sales Management - Tracking System

Strictly Confidential

4

Instructions

4. Seller allow to track the status of the parcel by

clicking on the Tracking button

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Thank you

www.11street.my