1

How to Measure and Improve First Contact Resolution (FCR) on Live Chat [Infographic]

Embed Size (px)

DESCRIPTION

First contact resolution (FCR) is one of the most important criteria in evaluating your customer support team success. Check our latest Infographic that shows how you can measure and improve First Contact Resolution on Live Chat.

Citation preview

Page 1: How to Measure and Improve First Contact Resolution (FCR) on Live Chat [Infographic]