DELTA AIRLINES

delta airlines phone number customer service Baggage Handling Services

How to reach a live person: Speak "Delayed Baggage"Speak "Operator"

Hours of Operation: 7am - midnight

Email: customer-care@delta.com

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Main Company URL: http://www.delta.com

SUMMARY Description: Information on location and disposition of

delayed baggage

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DELTA AIRLINES INC.JANELLA V. SAMSON

HISTORY 1924: started as Huff Daland Dusters crop-dusting operation founded

in Macon, Ga which was the first commercial agricultural flying company.

1925: Huff Daland's 18 planes are the largest privately owned fleet in the world. Operations range south to Florida, north to Arkansas, and west to California and Mexico.

1928: Renamed Delta Air Service for the Mississippi Delta region it served.

1929: operates first passenger flights over route stretching from Dallas, Texas to Jackson, Miss., via Shreveport and Monroe, La. Travel Air S-6000B airplanes carry five passengers and one pilot.

1953: Chicago and Southern Air Lines merger brings Delta its first international routes (to the Caribbean and Caracas).

HISTORY 1979: celebrates its 50th year of service; begins flights to Frankfurt, West

Germany. Delta is the first airline in the world to board one million passengers in one city in one month (Atlanta in the month of August).

1988: opens operations in Asia. 1991: purchases substantially all of Pan Am's trans-Atlantic routes and

the Pan Am Shuttle, making this the largest acquisition of flights in airline history. Delta becomes a global carrier.’

2006: Service to more destinations than any global airline with 124 new nonstop routes and 41 destinations. Delta is National Safety Council's 2006 Occupational Industry Leader—the first airline recognized. J.D. Power Customer Satisfaction Survey ranks Delta second of the network carriers in overall customer service.

2008: acquires Northwest Airlines, creating a global airline with major operations in every region of the world.

NOW AND THE FUTURE2010: announces plans for a $1.2 billion renovation and expansion of facilities

at New York's John F. Kennedy International Airport. announces largest product upgrade in a decade with plans to invest

more than $2 billion through 2013 to improve the customer experience including:

installing new full-flat beds personal, in-seat video on all widebody aircraft adding more First Class cabins to Delta Connection regional jets renovating and adding new Delta Sky Clubs adding more First Class seats on domestic mainline flights

SkyTeam opens first lounge in Hong Kong Driving environmental sustainability:

Delta capped emissions at 2012 levels by purchasing carbon offsets in 2013 and 2014. Sustainability is now a key factor in vendor selection

FINANCIAL INFORMATION Fiscal Year Ends: December 31st

Quarter Ends: (1) March 31, (2) June 30, (3) September 30, (4) December 30

Fiscal Year Sales Data taken from “Total Revenue” under “Consolidated Statement of Operations”

Total Revenue consists of: Passenger Revenue: a transportation (plane, train, ship) carrier's fare

revenue recognized in the period from carrying passengers between destinations

Cargo Revenue: from transporting cargo and freight between locations.

Other Revenue: from the sale of other goods or rendering of other services

PROJECTIONS FOR THE FUTURE We are 95% confident that the total

revenue per quarter changes in respect to time since the t-stat of 19.58 lies significantly away from the reject range of -2.024 to 2.024.

P-value: 1.86E-21 is significantly below the alpha level of 0.05

stating that there is a 1.86E-21 (very unlikely) chance of getting a t-stat of 19.58

Thus, there is sufficient evidence that there is a correlation between time and total revenue

PROJECTIONS FOR THE FUTURE

We are 95% confident that the impact on total revenue is between $166.94 and $205.43 million:

Confidence interval does not contain zero (zero= no correlation)

Thus, there is significant evidence that there is a relationship between time and total revenue at the 0.05 level