• And how I go about it• Including tools

What I’m up to just now(Dec 2014)

Things to cover• Activities

– Networks – Tech frame of reference – Broader context

• Tools (context )– Ambient conversations/hinterland – Writing – Storage – Broadcasting – Prioritising – Managing the Codebase

In a nutshell

‘mHealth’ – talking an ecosystem into existence

What’s important to you

WITTY

Quantifying the Self

Ginsberg (Insights)

Person-centred Planning

Scottish Collaborative Innovation Partnership Process (SCIPP)

Community

Assets and Resil ience

Creating Healthy Housing

Prevention Of Crisis

And Breakdown

Community Alternatives To Hospital

Care

The Hospital: Managing The Front And Back

Doors

HOSPITAL

Aim

Active Management of Condit ions and Response To Indications

Of Crises

Aim

Provide Assessment/Care/ Follow-Up In Home

And Community

Aim

Prevent Attendance / Admissions/ Reduce LoS

Aim

Enable People to Look After Their Health

And Use Services More

Effectively

Aim

A Living Environment To Promote Health And

Engagement With Services

Discharges

Discharges

The Logic Of Current System: The Conveyor Belt

Prevention

Design Challenge

Service Landscape

Human-Centred Design

Fiona is a young volunteer in east Edinburgh. She is a student locally and has formed a good relationship with some of the local residents • Fiona is used to cooking nice stews in her

home country (Hungary) and thinks that these can be just as warming for people who live in Edinburgh!

• She cooks with two families whom she has been referred to via the east Edinburgh volunteering scheme

• Fiona is ‘addicted’ to Facebook. She uses it to keep in touch with all her friends and family and upcoming events, she says she couldn’t live without her mobile.

• Fiona found it frustrating working with the volunteer scheme as there is rather a lot of red tape to step around, she wishes attitudes were more relaxed and she was given more freedom to try new activities with the families she cooks with

• There is not much internet outside of the local library and says she has gone as far as to look up activities for residents, then make and print posters at home to stick up on the local community notice board so people will take more notice.

• “If would be great if we could have posters delivered to families with activities in the local area on them and more up to date transport info...I need more things for the families to do”

Service prototype in outline

Design-thinking in public services

+ ‘assets-based approaches in practice’

Provider Promoter Partner Peer

SG Digital / Public Sector

Already 2017 2019 Never

HSCI Partnerships

Already 2016 2018 Never

SG eHealth / NHS Boards

Already In Progress 2016 2018

Internal NSS Already In Progress 2015 2017

Customer

Segment

Business Relationship Maturity

Frame of reference? Organisational Maturity Model Customer Segment Ambitions

Working in a mixed economy

Reading around 1

Reading around 2

Ambient Conversations/Hinterland

Collaborative Writing

Storage

Broadcasting

slides

Prioritising

The Codebase