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A Conversation with Today ClinicScott Mayer, MDMarch 22, 2017
webinar
@GoKareo
Agenda
2
Agenda
2
• Welcome & Introductions• A Conversation with Today Clinic• How Kareo Can Help• Your Questions
@GoKareo 33
How to Participate Today…
Type your questions
Download today’s resources
View today’s presentation
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Participate via Social
We’ll be live tweeting during today’s webinar
How to participate:
1) Follow @GoKareo on Twitter2) Search for #KareoTip3) Join the conversation using #KareoTip
twitter.com@GoKareo
facebook.com/GoKareo
@GoKareo 55
Guest Speaker
Scott Mayer, MD• Clinical Director & Education Director, Today Clinic
• Family Medicine provider with focus on preventive care and clinical research
• Passionate about access to affordable medical care for under-served and rural populations
• Involved in entrepreneurial activities that focus on preservation of private practice, patient education, and mobile medicine.
• Bachelor’s in Business Economics & Business Administration
• MD from AUIS School of Medicine
@GoKareo
Agenda
6
Agenda
6
• Welcome & Introductions• A Conversation with Today Clinic• How Kareo Can Help• Your Questions
@GoKareo 77
Background
• Urgent Care & Primary Care• Family-owned• Opened in 2008• Now have 7 clinics & 13 providers
in Oklahoma and Texas• Expanded to do both walk-in and
scheduled appointments• 450 patients/week
@GoKareo 88
Today Clinic
• Started with an antiquated billing system and QuickBooks.
• Billing was done in-house• Later they switched to Kareo
Billing
@GoKareo 99
Today Clinic
“It was kind of a mess. I convinced them to try outsourcing the billing to a local billing company that had experience with Kareo.”
“We liked that they were local, but we began to realize they weren’t doing the things they said they would do.”
@GoKareo 1010
Today Clinic
The things that weren’t getting done included:- Not working the A/R all the way through- Not following up on denials- Not helping to improve patient collections- Inadequate reporting- Not providing regular updates
@GoKareo 1111
Today Clinic
Chose to Switch to Kareo Managed Billing• Kareo did an account review and found:
- Issues with billing for Medicare, Medicaid and commercial payers
- Several reasons for high denials- Problems with patient collections
• Kareo made recommendations to:- Implement best practices- Improve patient collections- More effectively work A/R
@GoKareo 1212
Today Clinic
After 9 months…• Revenue realization increased every month & is now 83%• Gross collections rate 68% & rising• Total Insurance A/R has dropped 55%• Insurance A/R over 91-120 days has dropped 77%• Rejection rate is currently only 3.9%• 100% of ERAs are posted within 2 days
@GoKareo 1313
Today Clinic
Kareo Help with Patient Collections• #1 source of revenue is self-pay• Now collecting copays at check in• Can see what patients owe from previous visits• Kareo sends out regular patient statements• Kareo helped the practice improve how they collect
patient information and verify eligibility
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Today Clinic
The result of these changes in patient collections…
A 29% reduction in patient A/R
@GoKareo 1515
Today Clinic
As the billing continues to improve, Today Clinic can focus on other issues like no shows and clinical workflow.
“Scheduled appointments are a newer part of our practice. We realized we had a high rate of no shows. By adding Kareo Marketing for text
and email reminders we have been able to significantly reduce those.”
@GoKareo 1616
Today Clinic
“I think increasing online reviews has been really good for our practice. We do hear from new patients that they saw our positive reviews
online.”
@GoKareo 1717
Today Clinic
• Also switched to Kareo Clinical (EHR)- Wanted a fully integrated EHR- Easy to use and learn- Electronic superbill saves time and helps
improve billing- Able to focus more on improving
documentation and avoiding penalties
There is still more to do, but back office operations have improved significantly at Today Clinic since switching to Kareo
Managed Billing. “I have a lot of faith in Kareo and their software,” Scott says. “It’s
affordable and easy to use, which makes it so much easier for us to keep practicing independently. And, I am impressed with their willingness to get customer feedback to keep improving.” With Kareo’s support, Today Clinic can keep innovating and growing
and facing new challenges like MACRA head on.
@GoKareo
Agenda
19
Agenda
19
• Welcome & Introductions• A Conversation with Today Clinic• How Kareo Can Help• Your Questions
@GoKareo 2020
Awards and Rankings
Growth awards The speed at which
medical practices are moving to Kareo and referring it to other
providers.
Best places to work Happy, engaged
employees stay longer, have more experience and
offer better customer service
Analyst reviews 3rd party recognition,
driven by direct customer feedback,
equals trust and credibility
@GoKareo 2121
Kareo Platform
Kareo Billing
• Centralized A/R Management
• Intuitive Billing Analytics • Easy & accurate charge
capture• ICD-10 Ready• Smarter billing/patient
collections• Secure messaging• Powerful scheduler/appt.
reminders
@GoKareo 2222
Kareo Platform
Kareo Clinical
• Comprehensive dashboard
• Simple charting• Easy ePrescribing• Convenient eLabs• Specialty templates• Electronic Superbill• Integrated Patient
Portal • Secure messaging
@GoKareo 2323
Kareo Platform
Kareo Managed Billing• Dedicated team of specialists • Simple scheduling/calendar• Charge Capture (web/mobile)• Nationwide Billing Rules Engine• Claims tracking• Billing Tasks• Billing Analytics
@GoKareo 2424
Kareo Platform
Kareo Marketing• Marketing and front
office automation• Online visibility and SEO • Online appt. scheduling • Email, text & voice
recording appt. reminders
• Post visit patient reviews• Practice analytics for ROI• Patient communications
@GoKareo 2525
@GoKareo
Agenda
26
Agenda
26
• Welcome & Introductions• A Conversation with Today
Clinic• How Kareo Can Help• Your Questions
@GoKareo 2727
How to Participate Today…
Type your questions
-- Questions After the Webinar --
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