Kareo - Patient Portals And Your Practice

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Patient Engagement, Meaningful Use & More

PAGE 2 KAREO | @GoKareo; #KareoTip

Your Hosts Today…

Laurie Morgan Senior Consultant & Partner,

Capko & Morgan

Lea Chatham Content Marketing Manager, Kareo


Our Schedule for Today…

1 Introduction & Welcome Laurie

2 Patient Portal: Meaningful Use, Engaged Patients & More

3 Discover Kareo’s Role

4 Answer Questions


Participate via Social

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Laurie Morgan

Practice management and healthcare consultant

Focus on revenue growth, operational excellence and start-up strategy

Author of Management Rx e-book series: Get the Best From Your Medical Billing Service and Patient Flow Mistakes Smart Practice Manager Make – and How to Avoid Them

Laurie has an MBA from Stanford University

[email protected]

[email protected]

www.capko.com

mailto:[email protected]


http://www.capko.com/






4 Answer Questions


What the Heck is Patient Engagement?

NIH Center for Advancing Health (2010): “Actions individuals must take to obtain the greatest benefit from the health services available to them”

CMS: “the active participation of patients and their families in the process of making medical decisions”


Why the Time is Now for Engagement

Shorter hospital stays – “quicker and sicker”

Better treatments for management of chronic illnesses – if self-managed

Early data show that engaged patients have better outcomes


But What Does it Mean for Practices?

Payers are interested in the possibility of improved quality, lower costs

Programs already in place, and more to come, include engagement as a component

Tools that increase engagement—like portals—have direct benefits for practices, too!


Patient Activation: Measuring Engagement

New: “Patient Activation Measure” or PAM

Find patients (40%+) who are uninformed, under-confident

U of O research, used by Wellpoint, Roche

The point: better outcomes, lower costs

Source: WSJ


PCMH and PCSP

PCMH standards that

emphasize portals:

Enhanced access and continuity

Care planning and management

Self-care support, resources

Not just primary care

NCQA: www.ncqa.org/pcmh

http://www.ncqa.org/pcmh


Meaningful Use Stage 2: Highlights

“CMS believes that EPs…are in the best position to encourage the use of health IT by patients to further their own health care.”

Higher level of utilization and demonstrated engagement.

Stage 2 emphasizes secure messaging and electronic transmission and access to patient information.


Meaningful Use Stage 2: Portal Impact

New core objective: Use secure electronic messaging to communicate with patients on relevant health information

More than 5% of patients seen by the EP

New patient access objective: Allow patients to view online, download and transmit their health information within four days of its availability to the EP

More than 5% of patients seen by the EP


Beyond MU: Other Benefits for Practices

Preventive care compliance=regular recurring revenue

– Parents using PHR were 2.5x more likely to meet child’s well-check schedule

– Children who missed more than half their well visits were more than 2x likely to be hospitalized

IntuitHealth study: 73% would pay online



Portal access can enhance physician reputation1

– Patients who had used a portal were more satisfied with their physicians

– Some patients more loyal to a physician and/or health system after having access to

a portal

Portal access is becoming an important marketing tool

2/3 of patients would consider switching from a physician who didn’t offer a portal to one who did2



Online scheduling allows for programmatic rules such as offering next available appointment first

Secure text and email allow patient reminders via more channels, and according to preference

Online labs and prescriptions save staff time

Patients may be more tolerant about EMR (laptop) use during the visit—since it is directly related to a benefit


Does Your EMR Have an Integrated Portal?

Eliminates integration anxiety

May be faster and cheaper

EHR vendors aiming to meet MU 2

If you’re shopping for a new EHR, consider its portal option(s)


Integrated Portal Example: Kareo


Build It and Promote It So They Will Come

Agree on goals and leadership

Tune into radio station WII FM

Repetition and advance planning

Physician involvement


Select a Leader and a Team

Someone has to be empowered to “own” the roll-out and measurement of the portal project

Make sure physicians are bought in—and that there is a physician leader

Set reasonable goals and track and report progress

Involve everyone

Celebrate victories!


WII-FM: What’s In It For Me? (Your Patient)

Accenture study (2012) for AHIP:

83% of patients want access to their health records online*

90% want access to information, education to manage conditions*

88% want digital reminders for preventive or follow-up care

73% want to manage prescription refills online

72% would like to be able to book appointments online

* MU Stage 2 objective


Repetition and Consistency Are Key

“Rule of Seven”

What are your messages?

Provider involvement: get them to “prescribe” the portal

Remind at all your touch-points


Repetition and Consistency Are Key

Touch-points

Billing statements

Hold messages

Appointment reminders

Kiosks/tablets in reception

Exam Rooms

Website


Allow Time for Patients to Learn


Think Billboards swifteconomics.com

stealingshare.com

brandautopsy.com

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&uact=8&docid=-ab8MG1YF_l-NM&tbnid=NH5Nd0r6u4yJfM:&ved=0CAUQjRw&url=http://www.stealingshare.com/blog/index.php/category/food/&ei=EEVEU6-wHeSMygGupYGQAw&bvm=bv.64507335,d.aWc&psig=AFQjCNHP_h6SXOFwQx9v1Os85op95u9xlQ&ust=1397069384668857

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&uact=8&docid=mSZTtZn4aOg6gM&tbnid=DEeNPoXvd-VycM:&ved=0CAUQjRw&url=http://www.brandautopsy.com/2008/10/better-billboar.html&ei=NUZEU9KhFYOVygG19oHICw&bvm=bv.64507335,d.aWc&psig=AFQjCNE54n6HgxwPf6Pm1Bkf6EZbJPlaMg&ust=1397069715395667


Get Help From Your Vendor

Make sure you and your team know how it works for patients

Understand reporting capabilities

Ask for marketing assistance

Get input on best practices


Join Peer Networks for Support—and Influence


Be a Small Practice With Big Technology and WIN!

“My local doctor, the nurses, and the office staff all

knew me. That kind of personal care may be really

important to you, and it will be harder to come by in

a bigger institution.”

- Phyllis Johnson, Health Central Expert Blogger and Cancer

Patient






4 Answer Questions


Discover Kareo’s Role

“…Make Your Practice a Best Practice!”



Cloud-based

Medical Billing

Patient Payment Services

Insurance Billing & Remittance

Scheduling & Practice Management

Electronic Health Records

Medical Billing Services

Education, Training, & Support Included

20,000 Providers Nationwide




Educational Resources

Kareo.com/meaningful-use

Kareo.com/ICD-10

http://www.kareo.com/meaningful-use



http://www.kareo.com/ICD-10




Kareo Marketplace

• Kareo Partners

• Online appt. scheduling

• Text reminders

• Recalls

• Phone visits

• Reputation Management



• Kareo Partners

• Kareo Patient Portal

• Practice Dashboard



• Kareo Partners



• Invite Patients



• Kareo Partners



• Invite Patients



• Kareo Partners



• Invite Patients

• Patient Dashboard



• Kareo Partners



• Invite Patients


• Secure Messaging



• Kareo Partners



• Invite Patients





• Kareo Partners



• Invite Patients



• Patient Tools

– Clinical Summary

– Medical Record

– Payment History

– Online Payments


Let’s Answer Your Questions

888-775-2736

[email protected]

Kareo.com/chat

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More Questions?

• Kareo

– www.kareo.com

– www.facebeook.com/gokareo

– @GoKareo

• Laurie Morgan

– [email protected] or [email protected]

– www.capko.com

– Blog: www.capko.com/blog

– www.facebook.com/capkoandcompany

– @capkoandcompany

– Management Rx: www.managementrx.biz

New e-book series – ask

me about review copies!

http://www.kareo.com/

http://www.facebeook.com/gokareo

http://www.twitter.com/gokareo

http://www.twitter.com/gokareo



http://www.capko.com/

http://www.capko.com/blog

http://www.facebook.com/capkoandcompany

http://www.twitter.com/capkoandcompany

http://www.twitter.com/capkoandcompany

http://www.managementrx.biz/

Health & Medicine

Kareo - Patient Portals And Your Practice