The Healthcare CEO gets a New Job – Accenture Strategy

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The healthcare CEO gets a

new job

In a healthcare industry undergoing

foundational transformation, healthcare

provider CEOs and leadership teams are

being challenged to adapt.


82%of healthcare executives agree

that their organizations are

being increasingly pressed to

reinvent themselves before they

are disrupted

And one healthcare CEO even said this:

"We want 100% of what we do to be

100% different five years from today."


CEOs must expand their leadership teams with skills

not historically found in healthcare organizations.

To make the transformation to an agile patient-centric

model stick, retooling the bench for digital and

consumer skills is key.



Chief Experience Officer

(or Chief Consumer Officer)

The CEO will need new talent along a broader span of

control, including new direct reports such as:

Flips the business model to focus on the consumer, not the

physician or hospital.

Background from consumer-centric industries such as retail and

financial services.

Drives clinical innovation and venture capital strategies.

Background from the start-up arena.

Chief Innovation Officer


Chief Digital Officer

The CEO will need new talent along a broader span of

control, including new direct reports such as:

Implements new systems that allow better consumer

connections and innovative care.

Architects and drives change agenda, marrying strategy and

agility.

Background from change management in industries such as

entertainment or consumer products

Transformation Officer


CEOs, with their leadership teams,will set the organization’s purpose and North Star to

guide and drive change.


Is the organization’s vision and purpose clear?

Is the leadership agenda well defined?

Is accountability articulated throughout the organization?

Has culture been reset to enable the change?

Creating fitness for change

Here are a few questions every healthcare provider CEO

should ask to test their organization’s readiness for change:




Do you have the bandwidth and skill to help the ecosystem

change?

Are you comprehensively operating across the ecosystem?

Have you created engagement with the right health systems?

Who are your non-traditional partners?

Has leadership aligned around success metrics?

Evolving the ecosystem


Have processes been adequately adapted to exploit digital potential?

Is the consumer at the center of your processes?

Are investments in technologies to speed experimentation and

decision-making sufficient?

Are investments properly aligned and prioritized to maximize ROI?

Have all contingencies been taken into account?

Building agility muscle




Have leadership team skills been rebalanced and cascaded?

Has the organization sourced for mission-critical capabilities?

How has the use of big data been deployed in decision-making?

In what way has governance morphed to keep pace?

Reformulating the skills agenda



LEARN MOREabout how healthcare CEOs can meet

disruption head on with our full report:


The healthcare CEO gets a

new job

https://www.accenture.com/us-en/insight-wotf-healthcare-ceo?c=strat_stratsmcss_10000027&n=smc_0316