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SERVER MAINTENANCEBEST PRACTICES
AGENDA
Anti-Virus Patches and Updates
System Reboots and
Restarts
Backups and Validations
Database Maintenance
System Review
ANTI-VIRUS ON SPOK SERVERS
• Skip List - This document is intended to serve as a guide for exclusion of folders/files from being scanned by a customer’s anti-virus software.
Example:
SPOK SERVER PATCHES AND UPDATES
Microsoft Windows
• End User Responsible• Check Spok Support prior
to implementing patches/updates.
• Stable environment for Spok services/applications.
• No assistance from Microsoft if latest patches/updates aren’t installed.
Linux
• Automated• Provided the server can
reach the Spok repository.• Kernal Updates cannot be
automated and need to be scheduled/coordinated
SPOK SERVER REBOOTS
+
• Once a month is desired, but should be at least quarterly.
• Should be coordinated along with Microsoft patches.
• Need to follow the Spok System Restart Guide.
• Ensures that users are testing their failsafe system along with redundant paging system (if applicable).
BACKUPS OF SPOK SERVERS
• Ensure that you’re backing up the correct information and that they are successful.– Database Backups (Oracle, MSSQL).– Installation/configuration directories. – Archived message directory (where applicable).
• Certain files can not be backed up as they are in production, please work with your Support Representative to assure that the correct files are backed up.
• Validate the backups to ensure that they can be recovered from.
DATABASE SERVER MAINTENANCE ON SPOK SERVERS
• MSSQL– Ensure that the database/transaction log size are
being maintained at a consistent size growth. – Verify disk space is not filling up with MSSQL
backups (.bak/.trn files). These should be purged/removed according to organizations retention policies.
–MSSQL maintenance jobs should be in implemented and running.
–MSSQL Server Patches/Updates• Important to include these along with your Microsoft
Server patches/updates
DATABASE SERVER MAINTENANCE ON SPOK SERVERS (CON’T)
• Oracle– Oracle backups and health checks are automated during time of
installation. – The database is automatically purged of archived data.– Verify disk space is not filling up with purge backups in /U01. • These should be backed up according to your organizations retention policies.
– Oracle Patches/Updates• Need to be scheduled/coordinated with Spok Support.
SYSTEM REVIEW OF SPOK SERVERS
• Questions to ask yourself:– How current and up to date is the hardware?– Am I using the best solutions to meet my
business needs?– Is a system redundancy in place to minimize
downtime/outages?– Is there a test environment to validate
updates/backups?– Do I have hardware inventory in case of failure?
STAYING CONNECTED
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Spok Directions User Group
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