HSJ CCG of the Year Award

East Lancashire Clinical Commissioning Group

Dr Phil Huxley, Clinical ChairMichelle Pilling, Deputy Chair & Lay Advisor

Mark Youlton, Chief Finance Officer

Patient Centred, Clinically Led, Always in Partnership

Patient Centred, Clinically Led, Always in Partnership

Social Prescribing• Increasing pressure on health

and care services

• Designing easier ways for voluntary organisations to work alongside the NHS

• Better able to reach underserved groups and identify local needs

• Community led solutions which sustain long-term health and wellbeing

“Salute have done more for me in two years than the NHS and Council put together over 30”

Graham, a military veteran

Patient Centred, Clinically Led, Always in Partnership

• There were long waiting lists and patients were unhappy with the service

• We talked to patients, and involved them in the redesign of the services

• Waiting lists have reduced, patient satisfaction is higher than ever, clinical outcomes have improved, and patients feel listened to

• We are adopting the same approach for other scheduled care services: opthalmology, and dermatology

“Patients were listened to and are at the centre of the redesign services.

Significant changes have been made which will bring positive outcomes for local people like myself with long term chronic pain and inflammatory/arthritic conditions. The spinal drop-in clinic which was developed is a fabulous idea”. Jules Wall, a Patient

with chronic pain and arthritis

MSK Services

Patient Centred, Clinically Led, Always in Partnership

" I feel at ease knowing the staff have support. I can't believe how easy it is to use”

“I like the fact that they can see me using the web cam, unlike other services that assess you over the phone“.

Veronica Turner, Nursing Home

Resident

• New technology brings with it efficiencies, value for money and new ways to put patients at the heart of services

• We invested in telemedicine for 49 nursing homes across 5 boroughs

• GP triage has transformed patient care, workload and outcomes

• Nursing homes receive instant medical advice and support reducing unnecessary attendances at A&E and other services

Telemedicine

Thank You

Patient Centred,

Clinically Led, Always in Partnership.