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Fiji National University
College of Medicine, Nursing and Health Sciences
Department of Public Health and Primary Care
HSM502: Healthcare Management in the Pacific
Atl Questions are Compulsorv
Section A - Multiple Choice
Section B - True bnd False
SectionD-ShortAnswer
THIS PAPER DOES NOT NEED TO
BE PRINTED
Note this is a Supervised Online Exam. The Questionsare placed in a question bank and each student is given
a random set of questions within each section of similar
level and weightage
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30!lii:l;:l"li-:! Er.1ii.ilg
Total 100
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Section A Multiple Choice Questions 30 Morks
Computer generates a rondom selection of 30 questions.
1. The 4 basic functions of management encompass which of the folic.., -;a) planning, organising, resource allocation, leading
b) organising, controlling, leading and monitoring
c) leading, monitoring, controlling and efficiency
d) planning, organising, leading and controlling
2. Which of the following is not important reason to study management theory:
a) Provide stable focus for understanding what we experience.
b) A theory pr;ovides criteria for determining what is relevant
c) Theories enable us to communicate efficiently and thus move into more
complex relationships with other people
d) Theories make it possible to manage health services
3. Which of the following is not a managerial role as identified by Mintzberg
a) Liaison
b) lnitiative
c) Conceptualskills
d) Symbol
Answer:
Answer:
Answer:
Which is not a characteristic of an asset?
a) A probable future benefit exists
b) The business has an exclusive right to control the benefit
c) The benefit must arise from some past transaction or event
d) The asset can be measured in monetary and non-monetary terms
J
Mission Statements have the following characteristics except:
a) Declaration of Attitude
b) Declaration of Social Policy
c) Declaration of lntent
d) CustomerOrientation
Standing Plans consist of the following except:
a) Policies
b) Programs
c) Procedures
d) Rules
7. A mission statement is known as the following, except:
a) Creed Statement
b) Statement of Goal
c) Statement of Vision
d) Guiding Statement
6.
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/ Answer:
Answer:
Answer:
Answer:
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8. The strategic Management process comprises of which of the following:a) Goalsettingb) Strategy Guidance
c) StrategicOrganising
d) Financial Planning
9. The controlling process involves which of the following stages
a) Measuring current perform'ance
b) Leading the employees to perform
c) Taking corrective action if deviations are detectedd) All of the Above
10. Which of the following is not true of quality:
a) A degree of excellence
b) Doing the right things at the first timec) lt allows for corrective action
d) Degree to which outcomes are achieved
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Answer:
Answer:
Answer:
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11. Which of the following is not considered when 'deciding to decide':
a) The Manager's management stYle
b) Threshold of the Problem
c) Whose decislon it is to make
d) Priorities of the Organlsation
12. The Strategic Management process does not include which of the following activities:
a) Goal Settlng
b) StrategY Formulation
c) Administration
d) Financial Planning
L3. Which of the following is not building blocks of organizational structure and design:
a) Division of Labour
b) DePartmentalisation
c) HierarchY
d) Unification
14. Which is not a benefit of goals?
a) lncreased Performance
b) Motivation
c) Diversify the direction of employees
d) Provides ClaritY of PurPose
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Answer:
Answer:
Answer:
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15. Which is not a function of human resources planning:
a) Planning for establishment of goals for the organisation
b) Planning for future needs by deciding how many people with what skills the
organisation will need
c) Planning for recruiting or laying off employees
d) Planning for performance appraisal of employees
16. Which of the following is not a type of departmentalisation:
a) Budgetary Departmentalisation
b) Regional Departmentalisation
c) Functional Departmentalisation
d) Service Departmentalisation
l-7. Human Resources Management comprises of the following activity:
a) Recruitment and selection
b) Human resources organising
c) Controlling
d) Social training 5
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Answer:
Answer:
Answer:
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18. Which of the following is not a medical waste category:
a) lnfectious waste
b) Kitchen Waste
c) Green Waste
d) Radioactive Waste
19. Hospital Waste Management involves the following activities, except:
a) Segregation
b) lncineration
c) Waste Generation
d) Recycling
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iiAnswer: i
20. Which is not a problem of urbanization
a) Spread of infectious diseases
b) lnfrastructure deficiencies
c) Constraint on health resources
d) Greater Education Opportunities
2L. Which of the following represents the development of plans:
a) Mission, vision , Plans
b) Vision, plans, goals
c) Mission, strategY, goals
d) Vision, goals, Plans
!
I Answer: :,ii....--,,-*.--*--.---.......--...1..-...-.-..........
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Answer:
/ Answer:
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22. Which of the following is not an external factor that affect the management of healthservices in Fiji
a) Economic
b) Cultural
c) Staff Research
d) TechnologicalFactors
23. Top Heavy management structure poses several problems in
health sector. Which of the following is not a problem of a
structure:
a) Confusion in Reporting and Communication Channels
b) Slowed Decision Making
c) Long Chain of Command
d) Short span of control
the management of the
top heavy management
Answer:
24. Management of health services are not affected by which of the following demographicforces:
a) Population lifespan t
b) Geographical distribution of the Population
c) Population Growth
d) Ethnic Distribution of population
Answer:
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Answer:
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25. The controlling process involves the following stages except
a) Measuring current Performance
b) Leading the employees to perform
c) Taking corrective action if deviations are detected
d) Establishing standards of performance
25. Which of the following is not a management theory:
a) Scientific Management School
b) Leadership Management Theory School
c) Behavioural School of Management
d) Classical Organisation Theory School
27. Which of the following problems impede the delivery of health services:
a) Migration of Health Professionals
b) Reforms of the Health Sector
c) Donor funded Bio Medical and Technical Equipment
d) Continuing Professional Education
Answer:
Answer:
Answer:
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28. A mission statement serves the following purposes, except:
a) Gives a sense of direction to the employees
b) Provides the organisational structure of an organisation
c) Provides a benchmark
d) Answers the question what do we want to become
29. Which is not a function of human resources planning:
a) Planning for strategic actions against of the organisation
b) Planning for future needs by deciding how many people with what skills the
organisation will need
c) Planning for recruiting or laying off employees
d) Planning for the training needs
30. Which is not a part of the asset management process
a) Planning
b) Acquisition
c) Financing
d) Disposal
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Answer:
Answer:
Answer:
31. Which is false of Management?
a) Management is an attempt to create a desirable future, keeping the past andpresent in mind
b) Management is practiced in and is a reflection of a particular historical areac) Management is a practice that produces consequences and effects that emerge
over time
d) Management is an attempt to solve organisational problems
32. Which is not a classification of a manager?
a) First Line Manager
b) Supervisory Manager
c) Middle Manager
d) Functional Manager
33. Which is not a basic skill of managers according to Fayol?
a) Technicalskills
b) Human Skills
c) Behaviouralskills
d) Conceptualskills
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Answer:
Answer:
Answer:
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34. Which is not part of Fayol's 1"4 Principles
a) Remuneration
b) Stability of Tenure
c) Espirit De Corps
d) Equality
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35. Which is not true of mission statements
a) they ensure unanimity of purpose within the organization
b) they provide a basis, or standard, for allocating organizational resources
c) they establish a general tone or orgdnizational climate
d) they translate work structure into objectives
36. Which is not true of objectives
a) They reveal priorities of the organisation
b) They focus coordination in the early stages and divert it in the later stages
c) They provide a basis for planning, organizing and controlling
d) They create synergy in the work environment
Answer:
Answer:
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37. What are the benefits of goals to an'organisation
a) Goals increase performance
b) Goals help to clarify expectations
c) Goals facilitate controlling
d) All of the above
i:ilAnswer: j
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38, Which is not a step of decision making
a) Decide to Decide
b) Generate alternative solutions
c) Evaluate & choose an alternative
d) lmplement and monitor
Answer:
39. Decisions fall into two categories:
a) programmed and non-programmed
b) everyday and crisis
c) large and small
d) production and administrative
40. A difficulty serious enough to require immediate action is
a) an opportunity problem
b) a drastic problem
c) an impact problem
d) a crisis problem
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JAnswer:
Answer:
Section B True ond False Questions 20 Mqrks
Computer generotes a rondom selection of 20 questions'
1. Different organisational goals require different structures
Patients can evaluate
quality.
technical measures of quality and not service measures of
3. A Group of patients in the waiting room is an organisation
4. How efficient and effective a manager is known as organistional performance
5. Efficiency is the ability to minimise the use of resources in achieving organisational
objectives
T
2.
6. Controlling is the Process
achieving those goals.
of establishing goals and a suitable course of action for
I Answer:
7. Planning is the process of arranging and allocating work, authority and resources
among an organisations members so they can achieve the organisations goals.
B. Relationships and time are central to controlling activities
9. Theory X states that work is distasteful to workers and they must be motivates by
force, money or praise
10. The Hawthorne effect is part of the classical organisation theory
1l-. Societal and Cultural factors are part of both the internal and external environment
Answer:
Answer:
Answer:
Answer:
Answer:
a
12. Annual Plans help develop strategic plans
l-3. A clear vision statement leads to the development of a clear mission statement
14. A vision statement outlines what the business wants to become.
L5. The term goal and objective can be used interchangeably
16. Organizations have three levels of goals: Strategic, tactical and operational.
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Answer:
Answer:
Answer:
Answer:
Answer:
L7. Programs and projects are standing plans.
18. The problem finding process invorves examining past experience
19. Quality ensures thatcorrective action.
we doing things right the first time, rather than making
20. Strategic lmplementation is a sense making activity
2L' Fixed asset life cycle consists of three stages: planning, acquisition and replacement
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22. Espirit De Corps is one of the 14 Principles of Henri Fayol
23. Effectiveness is the ability to minimise the use of resources in achieving
organisationa I objectives
24.Theory Y states that work is distasteful to workers and they must be motivates by
force, money or praise
25, All elements outside an organisation that are relevant to its operations
26. There is no relationship between mission statements and organisation performance
27. When making a decision we must consider the feasibility of the decision as well as
considering alternatives to the decision
Answer:
Answer:
Answer:
Answer: I
Answer:
Answer:
28. Operational Plans
whereas strategic
organisation.
are designed to meet
plans are designed to
the broad objectives of the organisations
achieve the day to day operations of the
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29. When planning for fixed assets, technical, financal and services elements are
considered.
30, A flat Hierarchy has a long chain of command which slows decisions making
31. Written tests are the best toolthat can be used when selecting employees'
Answer:
32. Urbanisation casuses causes an imbalance between utulisation of rural and urban
health facilities
Answer:
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Answer:
Answer:
Answer:
Section C Matchinq 20 Morks
Computer generates o random selection of 20 questions.
Answer Description ChoiceUnity of Command People engaged in the same kind of
activities must have the same
objectives in a single plan.
Each worker should have only oneboss with no other conflicting lines ofcommand.
Factors inside an organisations scope
of control
The right to issue commands, along
with which must go the balanced
responsibility for its function.
Factors outside an organisationsscope of control
Mission Statement
Element of the selection process
Vision Statement
The process of Iocating, identifying,and attracting capable applicants toan organization
Targets or future results set uP bY
middle management for specific
departments or units.
The process of reducing a surplus ofemployees in the workforce of an
organization
Specifies who rePorts to whom in an
organisation such as reporting lines
AuthorityExternal Environment
What is our Business?
Tactical Goals
Strategic Plans
Standing PIans
Policy
Proiect
Generate AlternativeSolutions
Business Unit Strategy
Organisational Design
Chain of Command
Coordination
DecruitmentPerformance Sim ulations
lnformational Roles
Scientific ManagementSchool
Recruitment
Performance Appraisal
are prominent features of any
organisation
Targets or future results set by lowermanagement addressing specificmeasurable outcomes required fromIower levels.
Detailed action steps mapped out toreach strategic goals.
Provide guidance for performingrecurring activities.
General guide for specifying broadparameters within whichorganizations members operate inpursuit of organizational goals.
Set of steps to be taken in certainrecurring circumstances .
Plan coordinating a set of limitedscope activities not needing to be
divided into major components toreach an important non-recurringgoal.
Type of strategy concentrating on
the best means of competing withina particular business while also
supporting corporate level strategy
A comprehensive plan coordinating aset of activities, for a major non-recurring goal.
Brainstorm to develop alternatives,combine & improve ideas.
Determination of the organisationalstructure that is most appropriate forthe strategy, people, technology and
tasks of the organisation.
Pattern of multiple levels of an
.,:}
anisational structure at the top
I
levels to the bottom
process of integrating the activitiesof separate departments inof separate departments in order topursue organisationa I goals
effectively
appraising em ployee performance
Monitor, Share I nformation,Spokesperson
Advocates for the best method forperforming any task and forselecting, training, motivationworkers
A process of establishingperformance sta ndards a nd
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,Computer generotes a rondom selection of 10 questions.
1. Briefly explain the importance of management in providing hearth services?2' Describe the process of leading. Give examples of leaders in the Health sector3' ldentify and explain three factors that impact a patients perception of quality whilstreceiving health services4' Explain any three internal environment factors that affect the management of health
services?
5. Distinguish between a functional and a general manager?6' Distinguish between crisis probrems and non-crisis probrems7 ' Differentiate between organisational demand and organisational structure.B. Explain what is meant by Realistic Job preview?9. Distinguish between effectiveness and efficiency.10. Distinguish between single use plans and standing plans.11. Explain the importance of control.12. Distinguish between projects and programs13' Define management and explain its importance to the health services?L4. Distinguish between internal and external environment.L5. Distinguish between strategic and operational plans.16' List the seven steps of the Human Resources Management process.17' Explain the importance of motivation in managing the hearth sector.18' Explain any three external environment factors that affect the management of
health services?
19' Identify three weaknesses in the delivery of health services in hospital or healthcentre settings?
20. Differentiate between strategic pranning and strategic imprementation21. Differentiate between institutionarising and operationarising strategy22' Discuss three weaknesses in the management of fixed assets23. Define health services management?24' ldentify and discuss three problems in the human resources management process.25' Identify three ways in which waste management can be improved in the health
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