Ageing Well – Defining and Delivering

Assisted Digital Services

Tom Wright CBE

Chief Executive

Age UK

How will we ensure older people are

not left behind by digital channels

placed out of their reach?

Information

Face to face learning

Campaigns

Mobility barriers eased:

• online shopping, communication, travel-booking, banking, bill-payment

Wellbeing:

• closer, more regular contact with friends and family

• decreased feelings of isolation and loneliness

Independence:

• better able to keep up with hobbies, interests and local volunteering

opportunities

• lifelong learning opportunities

• more choice and control of healthcare options and personal care budgets

Digitally capable older people

Many organisations have a keen interest in Digital Inclusion

Digital TV Switchover

£1.5 billion

Assisted Digital

“strategies to ensure no one is left behind by moves to digital by default government services”

(GDS)