ResultsOver the period of study the total number of

inpatients averaged 6270 annually whilst the total of outpatients increased by 52%.The study revealed that

after accreditation in 2008 Gertrude’s Children’s Hospital recorded a 100% decline in complaints and

since 12th August 2011 not a single complaint of medical legal nature has been recorded in a court of

law or with the Medical Practitioners and Dentists Board of Kenya.

Lessons Learned

out Gertrude’s Children’s Hospital

For More Information About This Poster Contact:Name Gordon Otieno Odundo

E-mail Address godundo@gerties.org www.gerties.org

Phone Number 254-20-7206000

“The impact of accreditation of healthcare services and facilities on complaints and

litigation – ‘a children’s hospital’s perspective"

m

The objective of the study was to establish the impact of accreditation by Gertrude’s Children’s

Hospital on the number of complaints filed through law suits and to the Medical Practitioners

and Dentists Board of Kenya Study Description

. The study was retrospective and was over a period between 2001 and 2014 through a review of

hospital records covering medical legal issues over the period of study

Overall ObjectiveGertrude’s Children’s Hospital is the longest

established paediatric hospital in East and Central Africa. It operates a busy inpatient unit and is building a model of outreach into the wider

community offering a range of services more usually associated with primary care. This means it

is seeing almost 5 times more patients in local clinics than come to the hospital campus – a total

of over 300,000 visits which dwarfs the 6000admissions. The hospital was ISO 9001:2000

accredited in July 2008 and recertified ISO 9001: 2008 in September 2011 .By reaching out into

peripheral clinics to offer child health, immunization, vaccination, primary care and

operating seven days a week exposes it to great medical legal risks.

Gertrude’s Children's Hospital may need tostudy further whether or not accreditationthrough the adoption of establishedstandards and the need to implement ways tocontinuously improve could have solelyattributed to the sharp decline in medicallegal complaints

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