Workshop 07A05

Restoring regional growththrough innovative citizen services

José Luis Rocha CastillaGeneral Secretary for Quality and ModernizationRegional Health Ministry of Andalusia Spain

Quick facts of Andalusia Regional responsibility for health policy and healthcare provision since 1984

8,202,220 Inhabitants 1,500 Primary Care Centers

44 Public Hospitals (16,281 beds)9,782 M € Healthcare Budget 2009

Workshop 07A05Restoring regional growth

through innovative citizen services

Convergence of Andalusia with EU-27

67,4 67,7 67,9

69,871,2 71,3

72,2

75,477,2

78,1

80,482

83,6

1995

1996

1997

1998

1999

2000

2001

2002

2003

2004

2005

2006

2007

Year

GDP at market pricesPer capita GDP at constant prices UE27 Av=100

Workshop 07A05Restoring regional growth

through innovative citizen services

HEALTHCARE INVESTMENT

HEALTHY LIFESTYLE

PROMOTION

IMPROVED PRIMARY

CARE

HEALTH STAFF EDUCATION &

TRAINING

EFFICIENT HOSPITALSYSTEMS

REDUCED SMOKING,

ALCOHOLISMOBESITY

EARLIER DIAGNOSIS & MODERN TREATMENTS

REDUCED DISABILITY, MORTALITY & DEPENDENCY

MORE PRODUCTIVE WORKFORCE

COMPETITIVE HIGH ADDED VALUE INDUSTRY

HIGH ECONOMIC GROWTH

CANCER HEART DISEASE& STROKE

MENTALILLNESS DIABETESREDUCED

INCIDENCE

The relationship between Health Inputs & Economic Outputs. J Attridge. From “Health & the EU Lisbon Agenda. High returns on health investment”. Brussels 2006, Efpia.

Workshop 07A05Restoring regional growth

through innovative citizen services

European Innovation Scoreboard 2004. Comparative Analysis of Innovation Performance. Commission Staff Working Paper. Brussels, 2004, Commission of the EC

Workshop 07A05Restoring regional growth

through innovative citizen services

Daily appointments: near 100,000

Appointment-making procedureCitizen identification

Data Check

Appointment Diary

Workshop 07A05Restoring regional growth

through innovative citizen services

Vaccines Remember of appointments

WarningsAdvices

Registered users: 11,182Total SMS: 653,136

Workshop 07A05Restoring regional growth

through innovative citizen services

> 90,000 calls the 1st year of functioning – 90% solved by operators/nurses

hrs

saludandalucíahrshrs

saludandalucíasaludandalucía

Workshop 07A05Restoring regional growth

through innovative citizen services

Web Downloads: 47,2113G Cell phone downloads: 12,633LCD Monitors: 2,468 (in 600 centers)Contents: 406- Healthy habits- Diseases and symptoms- Quiz games- Prevention- Healthy diet recipes- Relaxing advices- Health Care System Services

Workshop 07A05Restoring regional growth

through innovative citizen services

Arab – German – Bulgarian – Polish – English – French – Russian – Slovakian – Romanian – Chinese -Portuguese

24 hours x 7

From 08:00 to18:00 Mon-Fri

Afghan – Albanian – Armenian –Bambara – Bereber – Bosnian - Danish – Norwegian –Swedish….

46 languages

211 080

EducationInformationentertainment

Healthcare InformationHealth Advices

Information on Quality in Health Centers

Tobeinformed .is healthTelephone enquiriesSecond medical opinionLiving willsHealth cardWaiting listsTelephone appointmentHealthcare informationHealth adviceDischarge telephone surveyAIDS, Tobacco, bird flu...

SMS servicesExpectations bank

Transparency

e-Administration

Individual assessment andinformation on Health

24 hrhealth andalusia

Collection of Expectationsto promote participationand information

WebTV/DTVMobile

Living willsSmart card

HealthResponds

Workshop 07A05Restoring regional growth

through innovative citizen services