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MyPatientExperience.com
Accelerate Your Practice, One Patient at a Time.
MyPatientExperience.com
From Prospect to Patient
Phone Calls
Consults
Procedures
Converting Opportunities
Patient Acquisition
“GAP”
Marketing Budget:Mark Turner SVP Genesys
98% Marketing2% Customer Service
“Marketing might get you new customers, but if you’re not looking after the customer experience, what’s the point?” Mark Turner
MyPatientExperience.com
What is the Impact of the “Gap”?Case Study
30 new patients per month $6500 Ave. spend64% conversion to appt47 new patient calls 17 lost prospective patients $110,500 lost revenue per
month$1.3M per year lost
We will produce AT LEAST a 5% boost in consultation booking
$32,500 PER MONTH
MyPatientExperience.com
Training
Tracking
Coaching
MyPatientExperience.com
Common Challenges
Not Booking Consults Not Getting a “Yes”
Increase Call to Appointment Rate by up to 33%
Know Exactly What is Bringing You
Consultations
Get Patients Excited to Say “Yes”
MyPatientExperience.com
Questions?
MyPatientExperience.com
$649Per Month
Team Results
Comprehensive Tracking Solution
Experience AnalysisE-Learning Platform Live Team Training
Conversion and Lost Opportunity
Reporting
Show SpecialFirst Month Free
Custom Phone Script
Month to Month
MyPatientExperience.com
Path to Performance
System Training
Experience Consultation
Data Gathering
Performance Assessment
Call ReviewCall
Coaching
Employee E-learningScript
DevelopmentPhone Skills
Training
System Setup
Weeks 2-4Implement
Weeks 5-12Develop
ReinforceWeeks 1-3Analyze
WebinarsE-learningManagement
ResourcesLive Training
and Coaching
Ad SourcesEmployeesTracking Numbers
MyPatientExperience.com
DailyReview All Calls
Reporting of All Lost Opportunities
Weekly
Monthly Quarterly
Annually
Traffic Analysis
Conversion Analysis
Performance Analysis
Owner Summary Report
E-Learning System