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Our Culture Has Changed

A Culture Shift towards Better Patient Care

Quality Forum 2014Presented by: Audra Leopold, LPN

Richmond Hospital Jacquie Miller, RN

Squamish General Hospital

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Introduction• Releasing Time to Care (RT2C)

• Enables nurses to identify gaps

• Provides tools to make practice and

environmental changes

• Release time to care for patients

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BackgroundBefore RT2C

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Implementation

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Culture ChangeCommunication

Staff EngagementMorale

Teamwork

Problem-solving

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RH - Teamwork

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SGH - Teamwork

“It’s amazing. You can find things so much easier. It’s much less frustrating because everything’s in colour-coded bins – and we save

money ordering less supplies because of it.” -Staff Nurse

Pre-WOW … WOW!

SGH - Teamwork

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SGH – Engagement and Morale

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RH - Engagement & Morale

Dot Voting

Vision Statement

Daily Huddles

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SGH - Problem-Solving

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RH - Problem-Solving

In December 2013 hand hygiene rates were 93% and 95% on the floors with RT2C.

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SGH - Communication

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RH - Communication

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Where are we heading?

“the staff have an opportunity to voice their suggestions and concerns during the daily RT2C meetings, creating a true team environment.”

“It’s improved a lot of processes and the way we did things, but it’s more about culture change“

“It’s creating change from the bottom up instead of the top down from management”

“They’re able to make changes in their own work environment.”

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Thank youQuestions