Quick Start Guide

Six Simple Steps Designed to Start with our LiveHelp Server

on WordPress

ACTIVEHELPERLIVE SUPPORT SYSTEM

This quick start will help you get started with ActiveHelper LiveHelp and will walk you through a six simple steps.

ACTIVEHELPERLIVE SUPPORT SYSTEM

Step 1 – Install the PluginDownload the ActiveHelper LiveHelp Server plugin zip file, extract it and upload the extracted folder to your /wp-content/plugins/ folder.

Sign in on the WordPress admin area and go to the plugins view and activate the new plugin name ActiveHelper LiveHelp Server by clicking in the option activate.

ACTIVEHELPERLIVE SUPPORT SYSTEM

Step 2 – Configure the DomainGo to manage domains and click in the option “add new” to add a new domain.

Manage domains view

Add new domain option

You need to use the real domain name, if you use a domain description or partial domain the tracking can’t work and you don’t see the chat image in your site.

ACTIVEHELPERLIVE SUPPORT SYSTEM

Step 3 – Configure agent

Also you need to enable the domains in which your agent will be working.

Go to manage agents and click in the option “add new” to add a new agent.Basic Information

Additional Information

Available domains

Try to use simple username without capital or spaces.

ACTIVEHELPERLIVE SUPPORT SYSTEM

Step 4 – Deploy the Tracking widgetIf the domain name is the same that you server you can install by clicking in the option "configure widget"

To install in a non WordPress domain you can use the option “Generate Script” and then deploy the javascript tracking code.

If you need to configure in a WordPress on a different domain you can download the widget to install in the other WordPress.

ACTIVEHELPERLIVE SUPPORT SYSTEM

Step 5 – Get the agent login infoGo to manage agents and click in the option “client info” to get the agent login info.

Start the Support Panel

Copy the connection info from the client info option to the Support Panel Console.

You need to download and install the Support Panel Console Multi Platform from our download area, the Support Panel is a desktop available for Windows and MAC.

ACTIVEHELPERLIVE SUPPORT SYSTEM

Step 6Start the tracking of all your domains

You can get a User Guide for the Support Panel Console in our site.