Your Healthcare Options

in Manitoba

Workshop Objectives

1. You should be able to explain the 5 health care options available to you in Manitoba

2. You should be able to express your health symptoms.

3. You should be able to speak to a receptionist and make a doctor’s appointment.

Our Agenda1. Introductions

2. Review health care options

3. Case studies

4. Health symptoms

5. Listening

6. Practise making a doctor’s appointment

• What is your name?

• What is your country of origin?

Introductions

Have you ever been sick and

didn’t know what to do about it?

What happened?

Call Health Links

1. A free service provided by the province of Manitoba.

2. You can speak to a nurse about your health concern on the phone.

3. The nurse will give you advice about what to do.

4. The service is available 24 hours a day. Everyday!

When should I call Health Links?

1. Call when your situation is not life threatening .

2. Call when going to a walk-in clinic or calling the doctor is not an option.

For example, in the middle of the night.

Go to Walk-in Clinic

• You can speak to an experienced

nurse or doctor about minor issues

such as cuts, bruises and burns.

• An appointment is usually not

necessary.

You should visit a walk-in clinic when…

1.Your problem is not

an emergency.

2.You can’t wait to

see your doctor, but

you need care now

3.You don’t have a

family doctor

1. When your health concern is not an emergency

2. When you can wait for an appointment

See Family Doctor

Photo by www.audio-luci-store.it https://flic.kr/p/qLq2BA shared under CC-BY

Drive to Emergency Room

The emergency room of your local hospital is open to you 24 hours a day, seven days a week.

Call an Ambulance (911)

Photo by Plong. shared under CC-BY-NC-ND https://flic.kr/p/58kgLZ

Drive to ER or call 911?

• Is the condition life-threatening?

• Could the person’s condition become

worse on the way to the hospital?

• What is the weather like?

Case Studies

Of the 4 options available to them, what do you think

they should do?

• Call 911?

• Call their doctor?

• Call health links?

• Go to the walk-in-clinic?

• Drive to the closest emergency room?

Roger and his wife are new to

Manitoba. Their grandson,

Thomas, is visiting them for

the weekend. Thomas has a

mild stomachache. It is

Saturday night.

Case Study 1

Photo by Philipc http://bit.ly/1Cr3zVj shared under CC-BY-NC-SA

Sharmila is new to

Manitoba. She has not

been feeling well lately.

She has been feeling tired.

She has a medical card

and a family doctor.

Case Study 2

Photo by Rishy H. shared under CC-BY-NC-ND http://bit.ly/1aKhzOg

This is Rosa with her ten year

old daughter Lupita. Rosa is

five months pregnant. One

day she awoke with sharp

stomach pains.

Case Study 3

Photo by Wonderrlane http://bit.ly/1aK9x8c shared under CC-BY-NC

Su Jie and her husband

have hired a man to paint

the interior of their house.

He has fallen. He is awake,

but seems to have a lot of

lower back pain.

Case Study 4

Natalia and her husband

have been living in

Manitoba for 6 months.

They suspect their 2 year

old daughter has

swallowed poison.

Case Study 5

Photo by Annie Mueller https://flic.kr/p/7rRtQC shared under CC-BY-SA

Adrigo awakes at 3:00 AM

to get some water. Along

the way he walks into a

door. He suffers a small cut

to his forehead and feels a

little dizzy.

Case Study 6

Listen to a Conversation

Script

• Dorian: Hello Fer, how are you today?

• Fer: I’m ok, but I have a headache.

• Dorian: Have you taken anything for it?

• Fer: No, I have not.

• Dorian: How long have you had it?

• Fer: For about 2 days. I think it’s getting worse. What

do you think I should do?

• Dorian: I think you should call health links. They

might be able to give you some good advice.

Questions

1. How many people are speaking?

2. What is Fer’s complaint?

3. For how long has he had this

condition?

4. What advice does Dorian give him?

What’s the problem?

I have a stomache ache.

How can I help you?

I have a sore throat.

How can I help you?

I have a rash.Photo by Rev. Xanatos Satanicos Bombasticos http://bit.ly/1M3LKxj shared under CC-BY-NC-SA

How can I help you?

I have a headache.

Photo by Queen Roly http://bit.ly/1zVkIAD shared under CC-BY-NC-ND

How can I help you?

My hand is swollen.

Photo by Reway2007 http://bit.ly/1Gg6ami shared under CC-BY-NC-SA

How can I help you?

I have a fever.

How can I help you?

I feel nauseous.

Photo by brookage http://bit.ly/1GNwGRz shared under CC-BY-SA

How can I help you?

I have been sneezing a lot!

Photo by Jeff.Werner http://bit.ly/1Ef8aZH shared under CC-BY-NC-SA

How can I help you?

I feel fatigued.

Photo by Grevel https://flic.kr/p/cvE5o shared under CC-BY-NC-SA

How can I help you?

I have a runny nose.

Listen

• What’s the patient’s condition?

• How long have the patient had this

condition?

• When is the appointment?

Receptionist: Doctor Minal’s office. How may I help you?

Patient: I would like to make an appointment to see Doctor Minal please.

Receptionist: Sure, may I have your name please?

Patient: Yes, my name is Roger Bannister.

Receptionist: Roger, have you been to the clinic before?

Patient: Yes, I have.

Receptionist: what is the nature of your visit?

Patient: I have had a headache for four days.

Receptionist: Uh, let me see............We have two openings this week. We have Wednesday at 9:30 am or Friday at 3:00 pm. Which would you prefer, Wednesday at 9:30 am or Friday at 3:00 pm?

Patient: I think I’d prefer Wednesday at 9:30 am.

Receptionist: Ok Roger, I have you in to see Doctor Minal this Wednesday at 9:30 am. Is there anything else I can help you with?

Dorian: No, that’s about it. Thank you very much.

Receptionist: You’re welcome. See you soon!

Talking to a Receptionist

Receptionist: Doctor Minal’s office. How may I help you?

Patient:

Receptionist: Ok, May I have your name please?

Patient:

Receptionist: Dorian, have you been to the clinic before?

Patient:

Receptionist: We have two openings this week. We have _________ at _______________ or ___________ at ___________. Which would you prefer, ______________ at _____________?

Patient: Uh, I think I’d prefer __________________at _____________.

Receptionist: Ok Dorian, I have you in to see Doctor Minal this Wednesday at 9:30 am. Is there anything else I can help you with?

Dorian:

Receptionist: You’re welcome. See you soon!

What did you learn today?

• Five Health care Options available to

you in Manitoba

• 10 ways to express your health

symptoms

• How to make a doctor’s appointment

with a receptionist

Follow-up Tasks

• Write a dialogue where you make a doctor’s

appointment

• Write about health care options in your birth country

• Write a few sentences about what you learned in

this class

More Tasks

Thank you...

See you next week!