Your Healthcare Options in Manitoba

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Workshop Objectives

2. You will be able to explain the 5 health care options available to you in Manitoba

3. You will be able to express your health symptoms.

4. You will be able to speak to a receptionist and make a doctor’s appointment.

1. You will learn 8 new words

Our Agenda1. Introductions

2. Review health care options

3. Case studies

4. Health symptoms

5. Listening

6. Practise making a doctor’s appointment

• What is your name?

• What is your country of origin?

Introductions

DiscussionActivity 1

Have you ever been sick and didn’t know what to do about it?

What happened?

Review the vocabularyActivity 2

Activity one: Vocabulary Review

Member of a nationut

opening

To prefer

natureclinic

appointment

Have you in

a place to get medical care

to put aside time for a specific purpose available time characteristics of a certain thingtime set aside for a specific purpose

to like something over another

to have made an appointment for another person

to make an appointment

Activity two: Fill-in-the-blank

1. Would you like ___________________________________ to see the doctor?

2. Do you have any _________________ between 9 and 10 in the morning?

3. What time would you ____________ ?

4. Can you tell me the ________________ of your headache?

5. The _________________ is open from 9 am to 5 pm.

6. Why did you cancel your ______________________ ?

7. I _________________ to see the doctor at 9 am.

openingnature

prefer

clinic

appointment

to make an appointmenthave you in

Healthcare Options

in Manitoba

Activity 3

Call Health Links

1. A free service provided by the province of Manitoba.

2. You can speak to a nurse about your health concern on the phone.

3. The nurse will give you advice about what to do.

4. The service is available 24 hours a day. Everyday!

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When should I call Health Links

1. Call when your situation is not life threatening .

2. Call when going to a walk-in clinic or calling the doctor is not an option.

For example, in the middle of the night.

• 204-788-8200 in Winnipeg• 1-888-315-9257 outside Manitoba

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Go to a Walk-in Clinic

• You can speak to an experienced nurse or doctor about minor issues such as cuts, bruises and burns.

• An appointment is usually not necessary.

You should visit a walk-in clinic when…

1.Your problem is not an emergency.

2.You can’t wait to see your doctor, but you need care now

3.You don’t have a family doctor

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1. When your health concern is not an emergency2. When you can wait for an appointment

See your Family Doctor

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Drive to Emergency Room

The emergency room of your local hospital is open to you 24 hours a day, seven days a week.

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Call an Ambulance (911)

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Drive to ER or call 911?

• Is the condition life-threatening?• Could the person’s condition become

worse on the way to the hospital?• What is the weather like?

Study some Case StudiesActivity 4

Case Studies

Of the 4 options available to them, what do you think they should do?

• Call 911?• Call their doctor?• Call health links? • Go to the walk-in-clinic?• Drive to the closest emergency room?

Roger and his wife are new to Manitoba.

Their grandson, Thomas, is visiting them for

the weekend. Thomas has a mild stomach

ache. It is Saturday night.

Case Study 1

Sharmila is new to Manitoba. She has not been

feeling well lately. She has been feeling tired. She has

a medical card and a family doctor.

Case Study 2

Rosa’s with ten year old daughter Lupita. Rosa is

five months pregnant. One day she awoke with

sharp stomach pains.

Case Study 3

Su Jie and her husband have hired a man to paint the

interior of their house. He has fallen. He is awake, but

seems to have a lot of lower back pain.

Case Study 4

Natalia and her husband have been living in Manitoba

for 6 months. They suspect their 2 year old daughter

has swallowed poison.

Case Study 5

Adrigo awakes at 3:00 AM

to get some water. Along

the way he walks into a

door. He suffers a small cut

to his forehead and feels a

little dizzy.

Case Study 6

Activity 5 Listen to a conversation

1. How many people are speaking?2. What is Fer’s complaint?3. For how long has he had this

condition?4. What advice does Dorian give him?

Script• Dorian: Hello Fer, how are you today?• Fer: I’m ok, but I have a headache and I feel

nauseous• Dorian: Have you taken anything for it?• Fer: No, I have not. • Dorian: How long have you had it?• Fer: For about 2 days. I think it’s getting worse.

What do you think I should do?• Dorian: I think you should call health links. They

might be able to give you some good advice.

Symptoms

Activity 6

What’s the problem?

I have a stomache ache.

Image by Blaine Roberts. CCY-BY-SA

How can I help you?

I have a sore throat.Image by Blaine Roberts. CCY-BY-SA

How can I help you?

I have a rash.Image shared under CC0

How can I help you?

I have a headache.Image shared under CC0

How can I help you?

I feel dizzy.Image shared under CC0

How can I help you?

I have a fever.Image by Blaine Roberts. CCY-BY-SA

How can I help you?

I have a sore knee.

Image by Peggy_Marco / 4771 images under CC0

How can I help you?

I have been sneezing a lot!

Image by PublicDomainPictures / 18043 under CC0

How can I help you?

I feel fatigued.Image shared under CC0

How can I help you?

I have a runny nose.Image by Blaine Roberts. CCY-BY-SA

Making an

Appointment

Activity 7

Listen

• What’s the patient’s condition?• How long have the patient had this

condition?• When is the appointment?

Receptionist: Doctor Minal’s office. How may I help you?

Patient: I would like to make an appointment to see Doctor Minal please.

Receptionist: Sure, may I have your name please?

Patient: Yes, my name is Roger Bannister.

Receptionist: Roger, have you been to the clinic before?

Patient: Yes, I have.

Receptionist: What is the nature of your visit?

Patient: I have had a headache for four days. Receptionist: Uh, let me see............We have two openings this week. We have

Wednesday at 9:30 am or Friday at 3:00 pm. Which would you prefer, Wednesday at 9:30 am or Friday at 3:00 pm?

Patient: I think I’d prefer Wednesday at 9:30 am.

Receptionist: Ok Roger, I have you in to see Doctor Minal this Wednesday at 9:30 am. Is there anything else I can help you with?

Dorian: No, that’s about it. Thank you very much.

Receptionist: You’re welcome. See you soon!

Talking to a ReceptionistReceptionist: Doctor Minal’s office. How may I help you?

Patient:

Receptionist: Ok, May I have your name please?

Patient:

Receptionist: ___________ have you been to the clinic before?

Patient:

Receptionist: We have two openings this week. We have _________ at _______________ or ___________ at ___________. Which would you prefer, ______________ at _____________?

Patient: Uh, I think I’d prefer __________________at _____________.

Receptionist: Ok ______________, I have you in to see Doctor Minal this _____________ at ________________. Is there anything else I can help you with?

Patient:

Receptionist: You’re welcome. See you soon!

What did you learn today?

• Five Health care Options available to you in Manitoba

• 10 ways to express your health symptoms

• How to make a doctor’s appointment with a receptionist

Follow-up Tasks

• Write a dialogue where you make a doctor’s appointment

• Write about health care options in your birth country

• Write a few sentences about what you learned in this class

More Tasks

Thank you...

See you next week!