Challenges and opportunities: the mire of navigating health and social services via Norfolk HealthWatchDate

Summary

How Times Have Changed?

What we have Now

What is Healthwatch and how does it fit in?

The Challenges

The Opportunities

How Times Have Changed – 1948……….

What We Have Now

So What is Healthwatch and How does it fit in?

Healthwatch is the new independent consumer champion created to gather and represent the views of the public. Healthwatch will play a

role at both national and local level and will make sure that the views of the public and people who use services are taken into account.

Healthwatch will give people a powerful voice in Norfolk and nationally. Healthwatch Norfolk will work to help local people get the best out of

their local health and social care services. Whether it's improving them today or helping to shape them for tomorrow. Local Healthwatch is all about local voices being able to influence the delivery and design of local services. Not just people who use them, but anyone who might

need to in future

The Challenges

Norfolk residents

Healthwatch Norfolk Norfolk Health and Wellbeing Board

Norfolk Clinical Commissioning GroupsSocial Care

CommissionersPublic Health

commissioners

NCC

Complaints to NHS/County council

The Opportunities

To Conclude…………..

 By :- - having a collective voice and - being able to build on a strong and connected Norfolk voluntary

sector

It will: - - provide us with a methodology to counter too-ready NHS and other

provider claims that things are going well if they aren’t and hold them more accountable

So How Can You Help?- Through community-academic research collaborations, we will be

able to provide evidence and evaluations to review and challenge claims 

Thank you for Listening.

Contact Details:

Healthwatch NorfolkRowan House,28, Queens Road,Hethersett, Norwich,NorfolkNR9 3DB Tel: 01603 813904Email: Enquiries@healthwatchnorfolk.co.ukwww.healthwatchnorfolk.co.uk