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Medical Tourism –Healthcare in the age of
globalisation
WPK Private Hospital Group
Dr. Claudia Ebm
?
WPK Private Hospital Group
People traveling across boarders for the sole purpose of obtaining health care (WHO, 2011)
Definition
WPK Private Hospital Group
- Global Revenues related to medical tourism increased from $56B (2008) to $100B (2012) with a 20% annual growth rate
- Number of people treated abroad will jump 20fold from 750,000 (2008) to 7MM in 2011 and 15MM in 2017 (USA)
WPK Private Hospital Group
Deloitte, 2008
WPK Private Hospital Group
40, 40%
32, 32%
15, 15%
13, 13%
Technology
Quality
Costs
Waiting times
WPK Private Hospital Group
Relative size of medical-traveler segments(100% = 49,980 patients)
McKinsey Quarterly, 2008
Main Drivers of medical tourism
1. Cost
2. Waiting times
3. Quality
WPK Private Hospital Group
WPK Private Hospital Group
Procedure US India Poland UK
Heart bypass 113,000 10,000 7,140 13,921
Heart valve
replacement
150,000 9,500 18,000 9,520
Hip
replacement
47,000 9,000 7,500 12,000
OECD, 2011
Cost Comparison of high-tech medical procedures in the USA/India/Poland/UK
Prices in USD
1. Cost
2. Waiting times
3. Quality
WPK Private Hospital Group
WPK Private Hospital Group
Shocking state of the NHS: Half a million patients forced to wait 30 minutes on trolleys before admission to A&E•300% rise in waiting times in some areas in just 12 months
1. Cost
2. Waiting times
3. Quality
WPK Private Hospital Group
What do foreign patients demand?
1. Reliability of care – well educated doctors with good reputation
2. Predictability in costing – no surprise at the final bill
3. Friendliness of staff / Empathy
4. Prior to departure “Check-in” Service
5. Follow- up calls
6. Up to date Equipment –
WPK Private Hospital Group
WPK Private Hospital Group
Why Austria?
• Reputation of reliable, high quality care, high-tech equipment, stable political
situation
• Multiple suppliers: short waiting time
• Private and Public providers
• Historical ties to Russia and CIS countries
• 12% of total tourism is attributable to international medical tourism
WPK Private Hospital Group
Why Austria?
WPK Private Hospital Group
www.docfinder.at
The Docfinder enables patients to easily and interactively look up their conditions and to find a reliable, first class doctor with a excellent reputation in that field.
