Framework of Certified Vocational Training for Hospital Manager

Drs. Johny Setyawan, MBA

Vocational Training Series in Hospital Management

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FRAMEWORK OFFRAMEWORK OFHOSPITALHOSPITAL

VOCATIONALVOCATIONALTRAININGTRAINING

2008



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““Information and ideas fuel Information and ideas fuel the new global economy!”the new global economy!”

“Pure knowledge is worthless. Skills and ideas

are everything.”Wolfgang Grulke

Ten Lessons from the Future

LESSON #1 FROM THE FUTURE



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• VocationalVocational is the skills needed for a particular job or profession.

• SkillsSkills is the ability to do job well.• Peran/RolesPeran/Roles adalah serangkaian

sikap dan kinerja yang melekat pada suatu wewenang dan status formal di organisasi.

• Kinerja/PerformanceKinerja/Performance adalah tindakan orang & berbagai output yang dihasilkan secara langsung dari tindakan tersebut.

DEFINISI OPERASIONAL



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ASUMSI TENTANG

LINGKUNGAN MAKRO DAN

MIKRO

PERAN MANAJER

FUNGSIONAL RUMKIT

KOMPETENSI INTI MANAJER FUNGSIONAL

RUMKIT

PEMILIHAN SKILLS YANG MENJADI BACKBONE

FRAMEWORK

• Environmental• Customer• Competition• Etc.

• Technological• Equipment • Robots• Etc.

• Internal

PENGASAHAN SKILLS MELALUI

VOCATIONAL TRAINING



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MANAGEMENT LEVEL

TMMM

(Mid(Middle Managemedle Management/nt/FunFunctional Managemctional Management)ent)

LM



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ASET YANG MENJADI TANGGUNG JAWAB 1.1.Aset SDMAset SDM2.2.Aset non SDM, meliputi:Aset non SDM, meliputi:

a.a. ModalModalb.b.KapasitasKapasitasc.c. MaterialMateriald.d.MetodeMetodee.e. InformasiInformasif.f. Teknologi, dll.Teknologi, dll.



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VOCATIONAL TRAINING YANG DIPERLUKAN OLEH MANAJER

1.1.Aset SDM >>Aset SDM >> Vocational Vocational training in managerial training in managerial roles for managing HRroles for managing HR

2.2.Aset non SDM >>Aset non SDM >> Vocational training in Vocational training in managerial roles for managerial roles for managing non-HR managing non-HR assetsassets



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MANAGERIAL ROLESFormal authorityand status

Interpersonal Roles:• Figurehead• Liaison• Etc.

Informational Roles:• Monitor• Disseminator• Etc.Decisional Roles:• Entrepreneur• Disturbance handler• Etc.

Focus of Managerial Roles on SDM

Model by Henry Mintzberg“The Nature of Managerial Work”



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MANAGING ROLES OF BUSINESS VALUE CHAIN

RATIONAL (STRATEGIC,

TACTICAL, AND, OPERATIONAL)

ECONOMIC DECISION

RESEARCH AND DEVELOPMENT

INBOUND LOGISTICS

MARKETINGAND SALES

CUSTOMER SERVICE

MANUFACTURE

OUTBOUND LOGISTICS

Focus of Managerial Roles on Other Assets



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FUNCTIONAL MANAGING ROLES IN HOSPITAL

Focus of Managerial Roles on Other Assets

No. Functions MANAGING ROLES1. Accountin

g Accounting Value Cycle

2. Finance Financial Value Line3. Marketing Marketing Value Wheel4. Nursing Nursing Value Line

5. Operation Customer Encounter Trilogy

6. SDM Human Resource Wheel7. Etc. Etc.



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KnowledgeKnowledge

• DESCRIBEDESCRIBE• DEMONSTRATEDEMONSTRATE

PENDEKATAN

ExerciseExercise

ACTIONACTIONSKILLSSKILLS

• REVIEWREVIEW• REINFORCEREINFORCE

AttitudeAttitude

OUTPUTOUTPUT

• DESCRIBEDESCRIBE

ROLESROLES

• DEMONSTRATEDEMONSTRATE



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LEVELS IN VOCATIONAL TRAINING1.1. Basic levelBasic level

a.a. Peran pengelolaan SDMPeran pengelolaan SDMb.b. Peran pengelolaan aset Peran pengelolaan aset

non SDMnon SDM2.2. Advanced levelAdvanced level

a.a. Pemanfaatan teknik dan Pemanfaatan teknik dan teknologiteknologi

b.b. Pengembangan sistem Pengembangan sistem manajemenmanajemen



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BAGAIMANA MENGASAH SKILLS YANG DIPERLUKAN (Basic Level)1.1. Mengajarkan dan melatih skills yang Mengajarkan dan melatih skills yang

diperlukandiperlukan2.2. Case-based skills exerciseCase-based skills exercise3.3. Problem-based learningProblem-based learning4.4. Role playingRole playing5.5. In-basket learning techniqueIn-basket learning technique6.6. Programmed and computer assisted Programmed and computer assisted

instructioninstruction7.7. Hospital management gamesHospital management games8.8. Intership and On-the-job trainingIntership and On-the-job training9.9. Etc. Etc.



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”It’s what you do with what you know and capable of that

really make the difference!”

Wolfgang Grulke

CONCLUDING REMARK

Health & Medicine

Framework of Certified Vocational Training for Hospital Manager