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The 6th Middle East Quality Management Conference will provide senior level delegates with the opportunity to discuss the latest updates in healthcare quality management from across the region. The past few years has seen the conference and its speakers focus more on performance improvement. For the 2015 edition, the two-day program will concentrate on high reliability in healthcare. To improve safety performance, many healthcare organisations have sought to emulate high reliability organisations from industries such as nuclear power and military operations. The programme, therefore, will address the need for hospitals to make substantial changes to achieve the ultimate goal of zero patient harm by adapting lessons from these high-risk industries. Delegates attending the Quality Management Conference will learn how hospitals and clinics can become more efficient, effective and improve the quality of care being delivered to their patients. The theme for this year's conference will focus on the hot topic of high reliability in healthcare. Key topics Transforming hospitals into higher reliability organisations Quality management techniques Updates in accreditation and quality control
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Key topics: • Accreditation
• Leadership
• Quality and tools
• Teams
• Measurements and data
• Shaping the future with best practice
Benefits of attending: • Review updates on JCI 5th edition hospital standards
• Implement successful leadership, quality and safety into healthcare systems
• Analyse key safety and performance improvement measures
• Determine the best framework for the measurement and monitoring of quality and patient safety
• Discuss future best practices
6th Middle East Quality Management in Healthcare Conference26-27 January 2015Dubai International Convention & Exhibition Centre
26-29 January 2015 Dubai International Convention & Exhibition Centre
Part of
Tel: +971 4 336 7334 | [email protected] | www.ahcongress.com
5 WAYS TO REGISTER:
+971 4 336 7334
+971 4 336 4021
www.ahcongress.com
Informa Exhibitions, P.O Box 9428, Dubai, UAE
Book and pay before 4 December 2014 and save up to US$155
Organised by:Provided by: Leading Congress Supporter:
Supporting bodies:
Dr Samer EllahhamConference Chair6th Middle East Quality Management in Healthcare Conference
Dear Healthcare Professional,
As the Conference Chair for the 6th Middle East Quality Management in Healthcare Conference, I am pleased to share with you another jam-packed two-day scientific programme, taking place on 26-27 January 2015 at the Dubai International Convention & Exhibition Center.
As an established part of the Arab Health Congress and provided by Cleveland Clinic, the 6th Middle East Quality Management in Healthcare Conference is one of a handful of events in the region to offer Continuing Medical Education (CME) to attending medical professionals via its scientific exchange.
With the theme of ‘Sustaining success through a culture of quality’, the 2015 edition of this successful conference will focus on topics such as high-reliability healthcare, creating value in healthcare and hospital improvements. Addressing a high-level audience, the conference will highlight the importance of a culture of quality through keynote presentations, case studies and interactive question and answer sessions.
With an esteemed speaker faculty from across the globe, the 6th Middle East Quality Management in Healthcare Conference is not to be missed.
I look forward to welcoming you to the conference in January.
Yours sincerely,
Who should attend• Heads of Quality Departments
• Quality Managers
• Patient Safety Officers
• Managers of Quality Improvement
• Risk Managers
• Quality Specialists
Accreditation statement The Cleveland Clinic Foundation Center for Continuing Education is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
The Cleveland Clinic Foundation Center for Continuing Education designates this live activity for a maximum of 11.75 AMA PRA Category 1 CreditsTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Participants claiming CME credit from this activity may submit the credit hours to the American Osteopathic Association for Category 2 credit.
P.S. Contact the Arab Health Congress registration team directly to learn more about group discounts and early bird rates. Call +971 4 336 7334 or email [email protected].
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DAY onE: Monday, 26 January 2015
10:00 Opening remarks by the conference Chair
Dr Samer Ellahham, Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Abu Dhabi, UAE
SESSION 1: ACCREDITATIONModerator: Dr Samer Ellahham, Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Abu Dhabi, UAE
10:15 Keynote address: Making progress toward high reliability healthcare
Dr Mark Chassin, President and Chief Executive Officer, The Joint Commission, Washington, DC, USA
10:45 Update on JCI 5th edition hospital standards
Paula Wilson, President and Chief Executive Officer, Joint Commission Resources and Joint Commission International, Washington, DC, USA
11:15 The lifecycle model of hospital accreditation: An innovative approach to survey readiness
Dr Subashnie Devkaran, Senior Manager, Accreditation - Quality and Patient Safety Institute, Cleveland Clinic Abu Dhabi, Abu Dhabi, UAE
11:45 coFFEE BrEAK
SESSION 2: LEADERSHIPModerator: Dr Samer Ellahham, Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Abu Dhabi, UAE
12:15 Leadership, quality and safety
Benjamin Frank, Chief Executive Officer, Sheikh Khalifa Medical City, Abu Dhabi, UAE
12:45 Implementing and sustaining transformational healthcare improvement and change - a practical insight
Dr Luke Feeney, Director of Quality & Accreditation, Royal College of Surgeons in Ireland, Dublin, Ireland
13:15 Why a culture of safety is the key to sustaining high performance
Dr Mark Chassin, President and Chief Executive Officer, The Joint Commission, Washington, DC, USA
13:45 LUncH BrEAK
SESSION 3: QUALITY AND TOOLSModerator: Dr Samer Ellahham, Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Abu Dhabi, UAE
14:45 Gemba Walks: A management improvement process for healthcare leadership
Dr Samer Ellahham, Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Abu Dhabi, UAE
15:15 Huddle: A key safety and performance improvement measure
Janice Murphy, Chief Operating Officer, Sheikh Khalifa Medical City, Abu Dhabi, UAE
15:45 coFFEE BrEAK
16:15 Healthcare Kaizen: Sustainable healthcare and hospital improvements
Dr Samer Ellahham, Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Abu Dhabi, UAE
16:45 INTERACTIvE PANEL DISCUSSION: A review of quality and tools
Dr Samer Ellahham, Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Abu Dhabi, UAE
Janice Murphy, Chief Operating Officer, Sheikh Khalifa Medical City, Abu Dhabi, UAE
Dr Luke Feeney Prof, Director of Quality & Accreditation, Royal College of Surgeons in Ireland, Dublin, Ireland
17:30 Chairperson’s closing remarks
Dr Samer Ellahham, Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Abu Dhabi, UAE
17:40 cLoSE oF DAY onE
SUSTAINING SUCCESS THROUGH A CULTURE OF QUALITY
DAY tWo: tuesday, 27 January 2015
10:00 Opening remarks by the conference Chair
Dr Samer Ellahham, Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Abu Dhabi, UAE
SESSION 4: TEAMSModerator: Dr Samer Ellahham, Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Abu Dhabi, UAE
10:15 Creating value in healthcare: An international issue
Dr J. Michael Henderson, Chief Quality Officer, Cleveland Clinic, Cleveland, Ohio, USA
10:45 Building capacity for improvement
Dr Ahmed Alamry, Dean, College of Public Health and Health Informatics, King Saud bin Abdulaziz University for Health Sciences (KSAU-HS), Director of Quality Management and Consultant of Emergency Medicine, National Guard Health Affairs, King Abdulaziz Medical City, Riyadh, Saudi Arabia
11:15 coFFEE BrEAK
SESSION 5: MEASUREMENTS AND DATAModerator: Dr Samer Ellahham, Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Abu Dhabi, UAE
11:45 5th edition JCI standard as a tool to sustain performance improvement
Zakaria Zaki Alattal, JCI consultant, Director of Quality, Ministry Of Health, Dubai, UAE
12:15 EMR technology to improve core measures
Jeffrey Chapman, Chief, Quality and Patient Safety, Cleveland Clinic Abu Dhabi, Abu Dhabi, UAE
12:45 Framework for measurement and monitoring of quality and patient safety: How safe is our organisation?
Dr Farook A. Mirza, Consultant Healthcare Quality & Patient Safety, Healthcare Risk Manager, DHA, Dubai, UAE
13:15 Utilising ACS NSQIP to Reduce vTE and UTI rates at SKMC
Dr Abdelrahman Nimeri, Division Chief, General Surgery, Medical Affairs, Sheikh Khalifa Medical City, Abu Dhabi, UAE
13:45 LUncH BrEAK
SESSION 6: SHAPING THE FUTURE WITH BEST PRACTICE Moderator: Dr Samer Ellahham, Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Abu Dhabi, UAE
14:45 Transforming quality into best practice
Dr Samer Ellahham, Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Abu Dhabi, UAE
15:15 Shaping the future with best practice
Nashat Nafouri, Chair and Executive Officer, Saudi Quality Council, Riyadh, KSA
15:45 Essentials of performance improvement for healthcare
Louis Brackel, Managing Partner, Lean Results, Zeist, The Netherlands
16:15 coFFEE BrEAK
16:45 INTERACTIvE PANEL DISCUSSION: Future quality standards
Dr Samer Ellahham, Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Abu Dhabi, UAE
Nashat Nafouri, Chair and Executive Officer, Saudi Quality Council, Riyadh, KSA
Dr Abdelrahman Nimeri, Division Chief, General Surgery, Medical Affairs, Sheikh Khalifa Medical City, Abu Dhabi, UAE
Jeffrey Chapman, Quality Officer, Cleveland Clinic Abu Dhabi, Abu Dhabi, UAE
17:30 Chairpersons closing remarks
Dr Samer Ellahham, Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Abu Dhabi, UAE
17:40 cLoSE oF conFErEncE
Speaker faculty:
Dr Abdelrahman Nimeri, Division Chief, General Surgery, Medical Affairs, Sheikh Khalifa Medical City, Abu Dhabi, UAE
Dr Ahmed Alamry, Dean, College of Public Health and Health Informatics, King Saud bin Abdulaziz University for Health Sciences (KSAU-HS), Director of Quality Management and Consultant of Emergency Medicine, National Guard Health Affairs, King Abdulaziz Medical City, Riyadh, Saudi Arabia
Benjamin Frank, Chief Executive Officer, Sheikh Khalifa Medical City, Abu Dhabi, UAE
Dr Farook A. Mirza, Consultant Healthcare Quality and Patient Safety, Healthcare Risk Manager, DHA, Dubai, UAE
Janice Murphy, Chief Operating Officer, Sheikh Khalifa Medical City, Abu Dhabi, UAE
Jeffrey Chapman, Chief, Quality and Patient Safety, Cleveland Clinic Abu Dhabi, Abu Dhabi, UAE
Louis Brackel, Managing Partner, Lean Results, Zeist, The Netherlands
Dr Luke Feeney, Director of Quality & Accreditation, Royal College of Surgeons in Ireland, Dublin, Ireland
Dr Mark Chassin, President and Chief Executive Officer, The Joint Commission, Washington DC, USA
Nashat Nafouri, Chair and Executive Officer, Saudi Quality Council, Riyadh, KSA
Paula Wilson, President and Chief Executive Officer, Joint Commission Resources and Joint Commission International, Washington DC, USA
Dr Subashnie Devkaran, Senior Manager, Accreditation - Quality and Patient Safety Institute, Cleveland Clinic, Abu Dhabi, UAE
Zakaria Zaki Alattal, JCI consultant, Director of Quality, Ministry of Health, Dubai, UAE
Conference chair:
Dr Samer Ellahham, Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Abu Dhabi, UAE
Activity director:
Dr J. Michael Henderson, Chief Quality Officer, Cleveland Clinic, Cleveland, Ohio, USA
Faculty disclosure statementThe Cleveland Clinic Foundation Center for Continuing Education has implemented a policy to comply with the current Accreditation Council for Continuing Medical Education Standards for Commercial Support requiring resolution for all faculty conflicts of interest. Faculty declaring a relevant interest will be identified in the activity syllabus.
Grantor acknowledgement
The Cleveland Clinic Foundation Center for Continuing Education
acknowledges educational grants for partial support of this activity from:
Platinum
Al Noor Hospitals Group Saudi German Hospitals Group
Gold Hill-Rom ME
Nihon Kohden Middle East FZE
Tel: +971 4 336 7334 | [email protected] | www.ahcongress.com
5 WAYS TO REGISTER:
+971 4 336 7334
+971 4 336 4021
www.ahcongress.com
Informa Exhibitions, P.O Box 9428, Dubai, UAE
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Conference Book and pay before Book and pay before Book and 4 December 2014 21 January 2015 pay on-site
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1 day – Quality Management 1,350 370 1,555 425 1,770 490
2 days – Quality Management 2,500 685 2,700 735 3,080 840
6th Middle East Quality Management in Healthcare Conference
26-27 January 2015Delegate booking form. Please complete and fax back to +971 4 336 4021
Dubai International Convention & Exhibition Centre
If you are attending only one of the two days, please indicate your chosen day below
26 January 2015 27 January 2015
Registration includes syllabus, lunches and refreshment breaks
Cheque payment made payable to Informa Middle East Limited Dubai Branch and send to P.O Box 9428, Dubai, UAE(Please note: Informa Middle East Limited Dubai Branch will not cover any transfer charges. Please add US$30 extra)
Cash payment can be made at the Informa Exhibitions Floor 19, Sheikh Rashid Tower, Dubai World Trade Centre
Tel: +971 4 336 7334, Office hours: Sunday – Thursday, 09:00 – 17:30
Travel and accommodation
Yes, please contact me to book travel and accommodation
CancellationIf you are unable to attend, a substitute delegate will be welcome in your place. If this is not suitable, a 50% service charge will be payable. Registrations cancelled less than 14 days before the event will not be refunded.
Hotel and accommodation detailsPlease contact: Hospitality DepartmentTel: +971 4 407 2693Fax: +971 4 407 2517Email: [email protected]
Due to unforeseen circumstances, the programme may change and Informa Exhibitions reserves the right to alter the venue and/or speakers.
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A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. You can pay by company cheque in Dirhams or US$. Please note that all US$ cheques and bank drafts should be drawn on a New York bank and an extra amount of US$6 per payment should be added to cover bank clearing charges. All payments should be in favour of Informa Middle East Limited Dubai Branch.
You can book online at www.ahcongress.com using your
Priority booking code: QUAL15CB