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Key topics: • Accreditation • Leadership • Quality and tools • Teams • Measurements and data • Shaping the future with best practice Benefits of attending: • Review updates on JCI 5 th edition hospital standards • Implement successful leadership, quality and safety into healthcare systems • Analyse key safety and performance improvement measures • Determine the best framework for the measurement and monitoring of quality and patient safety • Discuss future best practices 6 th Middle East Quality Management in Healthcare Conference 26-27 January 2015 Dubai International Convention & Exhibition Centre 26-29 January 2015 Dubai International Convention & Exhibition Centre Part of Tel: +971 4 336 7334 | [email protected] | www.ahcongress.com Book and pay before 4 December 2014 and save up to US$155 Organised by: Provided by: Leading Congress Supporter: Supporting bodies:

6th Middle East Quality Management Conference

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The 6th Middle East Quality Management Conference will provide senior level delegates with the opportunity to discuss the latest updates in healthcare quality management from across the region. The past few years has seen the conference and its speakers focus more on performance improvement. For the 2015 edition, the two-day program will concentrate on high reliability in healthcare. To improve safety performance, many healthcare organisations have sought to emulate high reliability organisations from industries such as nuclear power and military operations. The programme, therefore, will address the need for hospitals to make substantial changes to achieve the ultimate goal of zero patient harm by adapting lessons from these high-risk industries. Delegates attending the Quality Management Conference will learn how hospitals and clinics can become more efficient, effective and improve the quality of care being delivered to their patients. The theme for this year's conference will focus on the hot topic of high reliability in healthcare. Key topics Transforming hospitals into higher reliability organisations Quality management techniques Updates in accreditation and quality control

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Page 1: 6th Middle East Quality Management Conference

Key topics: • Accreditation

• Leadership

• Quality and tools

• Teams

• Measurements and data

• Shaping the future with best practice

Benefits of attending: • Review updates on JCI 5th edition hospital standards

• Implement successful leadership, quality and safety into healthcare systems

• Analyse key safety and performance improvement measures

• Determine the best framework for the measurement and monitoring of quality and patient safety

• Discuss future best practices

6th Middle East Quality Management in Healthcare Conference26-27 January 2015Dubai International Convention & Exhibition Centre

26-29 January 2015 Dubai International Convention & Exhibition Centre

Part of

Tel: +971 4 336 7334 | [email protected] | www.ahcongress.com

5 WAYS TO REGISTER:

+971 4 336 7334

+971 4 336 4021

[email protected]

www.ahcongress.com

Informa Exhibitions, P.O Box 9428, Dubai, UAE

Book and pay before 4 December 2014 and save up to US$155

Organised by:Provided by: Leading Congress Supporter:

Supporting bodies:

Page 2: 6th Middle East Quality Management Conference

Dr Samer EllahhamConference Chair6th Middle East Quality Management in Healthcare Conference

Dear Healthcare Professional,

As the Conference Chair for the 6th Middle East Quality Management in Healthcare Conference, I am pleased to share with you another jam-packed two-day scientific programme, taking place on 26-27 January 2015 at the Dubai International Convention & Exhibition Center.

As an established part of the Arab Health Congress and provided by Cleveland Clinic, the 6th Middle East Quality Management in Healthcare Conference is one of a handful of events in the region to offer Continuing Medical Education (CME) to attending medical professionals via its scientific exchange.

With the theme of ‘Sustaining success through a culture of quality’, the 2015 edition of this successful conference will focus on topics such as high-reliability healthcare, creating value in healthcare and hospital improvements. Addressing a high-level audience, the conference will highlight the importance of a culture of quality through keynote presentations, case studies and interactive question and answer sessions.

With an esteemed speaker faculty from across the globe, the 6th Middle East Quality Management in Healthcare Conference is not to be missed.

I look forward to welcoming you to the conference in January.

Yours sincerely,

Who should attend• Heads of Quality Departments

• Quality Managers

• Patient Safety Officers

• Managers of Quality Improvement

• Risk Managers

• Quality Specialists

Accreditation statement The Cleveland Clinic Foundation Center for Continuing Education is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

The Cleveland Clinic Foundation Center for Continuing Education designates this live activity for a maximum of 11.75 AMA PRA Category 1 CreditsTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Participants claiming CME credit from this activity may submit the credit hours to the American Osteopathic Association for Category 2 credit.

P.S. Contact the Arab Health Congress registration team directly to learn more about group discounts and early bird rates. Call +971 4 336 7334 or email [email protected].

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Page 3: 6th Middle East Quality Management Conference

DAY onE: Monday, 26 January 2015

10:00 Opening remarks by the conference Chair

Dr Samer Ellahham, Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Abu Dhabi, UAE

SESSION 1: ACCREDITATIONModerator: Dr Samer Ellahham, Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Abu Dhabi, UAE

10:15 Keynote address: Making progress toward high reliability healthcare

Dr Mark Chassin, President and Chief Executive Officer, The Joint Commission, Washington, DC, USA

10:45 Update on JCI 5th edition hospital standards

Paula Wilson, President and Chief Executive Officer, Joint Commission Resources and Joint Commission International, Washington, DC, USA

11:15 The lifecycle model of hospital accreditation: An innovative approach to survey readiness

Dr Subashnie Devkaran, Senior Manager, Accreditation - Quality and Patient Safety Institute, Cleveland Clinic Abu Dhabi, Abu Dhabi, UAE

11:45 coFFEE BrEAK

SESSION 2: LEADERSHIPModerator: Dr Samer Ellahham, Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Abu Dhabi, UAE

12:15 Leadership, quality and safety

Benjamin Frank, Chief Executive Officer, Sheikh Khalifa Medical City, Abu Dhabi, UAE

12:45 Implementing and sustaining transformational healthcare improvement and change - a practical insight

Dr Luke Feeney, Director of Quality & Accreditation, Royal College of Surgeons in Ireland, Dublin, Ireland

13:15 Why a culture of safety is the key to sustaining high performance

Dr Mark Chassin, President and Chief Executive Officer, The Joint Commission, Washington, DC, USA

13:45 LUncH BrEAK

SESSION 3: QUALITY AND TOOLSModerator: Dr Samer Ellahham, Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Abu Dhabi, UAE

14:45 Gemba Walks: A management improvement process for healthcare leadership

Dr Samer Ellahham, Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Abu Dhabi, UAE

15:15 Huddle: A key safety and performance improvement measure

Janice Murphy, Chief Operating Officer, Sheikh Khalifa Medical City, Abu Dhabi, UAE

15:45 coFFEE BrEAK

16:15 Healthcare Kaizen: Sustainable healthcare and hospital improvements

Dr Samer Ellahham, Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Abu Dhabi, UAE

16:45 INTERACTIvE PANEL DISCUSSION: A review of quality and tools

Dr Samer Ellahham, Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Abu Dhabi, UAE

Janice Murphy, Chief Operating Officer, Sheikh Khalifa Medical City, Abu Dhabi, UAE

Dr Luke Feeney Prof, Director of Quality & Accreditation, Royal College of Surgeons in Ireland, Dublin, Ireland

17:30 Chairperson’s closing remarks

Dr Samer Ellahham, Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Abu Dhabi, UAE

17:40 cLoSE oF DAY onE

SUSTAINING SUCCESS THROUGH A CULTURE OF QUALITY

Page 4: 6th Middle East Quality Management Conference

DAY tWo: tuesday, 27 January 2015

10:00 Opening remarks by the conference Chair

Dr Samer Ellahham, Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Abu Dhabi, UAE

SESSION 4: TEAMSModerator: Dr Samer Ellahham, Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Abu Dhabi, UAE

10:15 Creating value in healthcare: An international issue

Dr J. Michael Henderson, Chief Quality Officer, Cleveland Clinic, Cleveland, Ohio, USA

10:45 Building capacity for improvement

Dr Ahmed Alamry, Dean, College of Public Health and Health Informatics, King Saud bin Abdulaziz University for Health Sciences (KSAU-HS), Director of Quality Management and Consultant of Emergency Medicine, National Guard Health Affairs, King Abdulaziz Medical City, Riyadh, Saudi Arabia

11:15 coFFEE BrEAK

SESSION 5: MEASUREMENTS AND DATAModerator: Dr Samer Ellahham, Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Abu Dhabi, UAE

11:45 5th edition JCI standard as a tool to sustain performance improvement

Zakaria Zaki Alattal, JCI consultant, Director of Quality, Ministry Of Health, Dubai, UAE

12:15 EMR technology to improve core measures

Jeffrey Chapman, Chief, Quality and Patient Safety, Cleveland Clinic Abu Dhabi, Abu Dhabi, UAE

12:45 Framework for measurement and monitoring of quality and patient safety: How safe is our organisation?

Dr Farook A. Mirza, Consultant Healthcare Quality & Patient Safety, Healthcare Risk Manager, DHA, Dubai, UAE

13:15 Utilising ACS NSQIP to Reduce vTE and UTI rates at SKMC

Dr Abdelrahman Nimeri, Division Chief, General Surgery, Medical Affairs, Sheikh Khalifa Medical City, Abu Dhabi, UAE

13:45 LUncH BrEAK

SESSION 6: SHAPING THE FUTURE WITH BEST PRACTICE Moderator: Dr Samer Ellahham, Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Abu Dhabi, UAE

14:45 Transforming quality into best practice

Dr Samer Ellahham, Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Abu Dhabi, UAE

15:15 Shaping the future with best practice

Nashat Nafouri, Chair and Executive Officer, Saudi Quality Council, Riyadh, KSA

15:45 Essentials of performance improvement for healthcare

Louis Brackel, Managing Partner, Lean Results, Zeist, The Netherlands

16:15 coFFEE BrEAK

16:45 INTERACTIvE PANEL DISCUSSION: Future quality standards

Dr Samer Ellahham, Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Abu Dhabi, UAE

Nashat Nafouri, Chair and Executive Officer, Saudi Quality Council, Riyadh, KSA

Dr Abdelrahman Nimeri, Division Chief, General Surgery, Medical Affairs, Sheikh Khalifa Medical City, Abu Dhabi, UAE

Jeffrey Chapman, Quality Officer, Cleveland Clinic Abu Dhabi, Abu Dhabi, UAE

17:30 Chairpersons closing remarks

Dr Samer Ellahham, Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Abu Dhabi, UAE

17:40 cLoSE oF conFErEncE

Page 5: 6th Middle East Quality Management Conference

Speaker faculty:

Dr Abdelrahman Nimeri, Division Chief, General Surgery, Medical Affairs, Sheikh Khalifa Medical City, Abu Dhabi, UAE

Dr Ahmed Alamry, Dean, College of Public Health and Health Informatics, King Saud bin Abdulaziz University for Health Sciences (KSAU-HS), Director of Quality Management and Consultant of Emergency Medicine, National Guard Health Affairs, King Abdulaziz Medical City, Riyadh, Saudi Arabia

Benjamin Frank, Chief Executive Officer, Sheikh Khalifa Medical City, Abu Dhabi, UAE

Dr Farook A. Mirza, Consultant Healthcare Quality and Patient Safety, Healthcare Risk Manager, DHA, Dubai, UAE

Janice Murphy, Chief Operating Officer, Sheikh Khalifa Medical City, Abu Dhabi, UAE

Jeffrey Chapman, Chief, Quality and Patient Safety, Cleveland Clinic Abu Dhabi, Abu Dhabi, UAE

Louis Brackel, Managing Partner, Lean Results, Zeist, The Netherlands

Dr Luke Feeney, Director of Quality & Accreditation, Royal College of Surgeons in Ireland, Dublin, Ireland

Dr Mark Chassin, President and Chief Executive Officer, The Joint Commission, Washington DC, USA

Nashat Nafouri, Chair and Executive Officer, Saudi Quality Council, Riyadh, KSA

Paula Wilson, President and Chief Executive Officer, Joint Commission Resources and Joint Commission International, Washington DC, USA

Dr Subashnie Devkaran, Senior Manager, Accreditation - Quality and Patient Safety Institute, Cleveland Clinic, Abu Dhabi, UAE

Zakaria Zaki Alattal, JCI consultant, Director of Quality, Ministry of Health, Dubai, UAE

Conference chair:

Dr Samer Ellahham, Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Abu Dhabi, UAE

Activity director:

Dr J. Michael Henderson, Chief Quality Officer, Cleveland Clinic, Cleveland, Ohio, USA

Faculty disclosure statementThe Cleveland Clinic Foundation Center for Continuing Education has implemented a policy to comply with the current Accreditation Council for Continuing Medical Education Standards for Commercial Support requiring resolution for all faculty conflicts of interest. Faculty declaring a relevant interest will be identified in the activity syllabus.

Grantor acknowledgement

The Cleveland Clinic Foundation Center for Continuing Education

acknowledges educational grants for partial support of this activity from:

Platinum

Al Noor Hospitals Group Saudi German Hospitals Group

Gold Hill-Rom ME

Nihon Kohden Middle East FZE

Page 6: 6th Middle East Quality Management Conference

Tel: +971 4 336 7334 | [email protected] | www.ahcongress.com

5 WAYS TO REGISTER:

+971 4 336 7334

+971 4 336 4021

[email protected]

www.ahcongress.com

Informa Exhibitions, P.O Box 9428, Dubai, UAE

Delegate details:

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Conference Book and pay before Book and pay before Book and 4 December 2014 21 January 2015 pay on-site

AED USD AED USD AED USD

1 day – Quality Management 1,350 370 1,555 425 1,770 490

2 days – Quality Management 2,500 685 2,700 735 3,080 840

6th Middle East Quality Management in Healthcare Conference

26-27 January 2015Delegate booking form. Please complete and fax back to +971 4 336 4021

Dubai International Convention & Exhibition Centre

If you are attending only one of the two days, please indicate your chosen day below

26 January 2015 27 January 2015

Registration includes syllabus, lunches and refreshment breaks

Cheque payment made payable to Informa Middle East Limited Dubai Branch and send to P.O Box 9428, Dubai, UAE(Please note: Informa Middle East Limited Dubai Branch will not cover any transfer charges. Please add US$30 extra)

Cash payment can be made at the Informa Exhibitions Floor 19, Sheikh Rashid Tower, Dubai World Trade Centre

Tel: +971 4 336 7334, Office hours: Sunday – Thursday, 09:00 – 17:30

Travel and accommodation

Yes, please contact me to book travel and accommodation

CancellationIf you are unable to attend, a substitute delegate will be welcome in your place. If this is not suitable, a 50% service charge will be payable. Registrations cancelled less than 14 days before the event will not be refunded.

Hotel and accommodation detailsPlease contact: Hospitality DepartmentTel: +971 4 407 2693Fax: +971 4 407 2517Email: [email protected]

Due to unforeseen circumstances, the programme may change and Informa Exhibitions reserves the right to alter the venue and/or speakers.

Please tick (✓) if you would like to pay by:

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A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. You can pay by company cheque in Dirhams or US$. Please note that all US$ cheques and bank drafts should be drawn on a New York bank and an extra amount of US$6 per payment should be added to cover bank clearing charges. All payments should be in favour of Informa Middle East Limited Dubai Branch.

You can book online at www.ahcongress.com using your

Priority booking code: QUAL15CB