UCLA Venue Training

UCLA Volunteer Training

Agenda

• Welcome & Introductions• UCLA Hub Information

• Facts & Figures• Venue Management Team• Parking & Transportation• Uniforms• Credentials• Check-in• Breaks/Dining• Policies & Procedures• Health & Safety• Radio Communication

• Medical & Emergency Procedures• Venue-Specific Information• Venue Tour, lead by Venue Directors • FA (Functional Area)-Specific Meeting

World Games Overview

Los Angeles is a city full of movie stars and all-stars. But in 2015, thousands of Special Olympics athletes will be the true stars.

Athletes: 7,000Coaches: 3,000Countries Represented: 177Duration: 9 DaysNumber of Events: 25Number of Volunteers: 30,000Honored Guests: 5,000Spectators: 500,000Media Representatives: 2,000Number of Venues: 27

The 2015 World Games will be the largest event hosted by Los Angeles since the 1984 Olympic Games.

HONORED GUESTS

• 3,180 athletes & coaches

• 116 Delegations

• 28 Languages

• Sports:

• Football (5 & 11-a-side)• Gymnastics (Rhythmic & Artistic)• Judo• Softball• Tennis• Volleyball

• Non-competition Activities• Festival• Demonstrations• Young Athletes• MATP (Motor Activities Training Program)

• 8 Residence Halls at UCLA

UCLA Hub Facts and Figures

HONORED GUESTSUCLA Venue Management Team

Jean DillinghamGeneral Manager

Julie ChiuVenue Director

Housing & Softball

Michelle PlotkinVenue Director

Gymnastics & Judo

Allison SkagerHQ Manager

Dusty Ann HoldrenAssistant General Manager

Greg BinghamVenue DirectorFootball, 5 & 11

Kristi ManningVenue Director

Festival, Tennis & Volleyball

Ruby RojasCompetition Manager,

Softball

Hector TovarCompetition Manager,

Football

Maureen MillerCompetition Manager,

Gymnastics

Kenji OsugiCompetition Manager,

Judo

Bob WiebeCompetition Manager,

Tennis

Jay GlicksmanCompetition Manager,

Volleyball

UCLA Spectator ServicesSPORT: Competition Managers

HONORED GUESTSBRAND STANDARDS

FA Hub-level Management

Chloe Cavelier & Erica PueblosWorkforce Management

Lisa ChowSpectator Services

Jennifer Casteel & Reggie McKinleyTransportation

Howard BrodwinGuest Services

Mason ChaoMedical Services

Jeff Kyle Technology

Jan Fambro & Peter ParrottCom. & Media Ops

Lonneke Holmquist & Shizuki YamashitaInternational Relations & Protocol

Jesus CabreraCommunity Rel. & Fan Dev.

Kecia Christiansen & Dwayne Jones Special Events & Entertainment

Michelle Rossall & Kara ToussaintAwards & Sport Production

HONORED GUESTSFunctional Areas Represented at the Venues

AwardsCatering Cleaning and WasteCredentialingDelegation LiaisonsDigital StrategiesFan DevelopmentGuest ServicesInternational Relations and ProtocolMedia OperationsMedical Services

OperationsSecuritySpecial EventsSpectator ServicesSportSport ProductionTechnologyTransportationWorkforce Management


Workforce Parking

Parking Information

Volunteer Parking is in Lot 3 215 Charles E Young Dr N, Los Angeles, CA 90024, USA

* Your credential is your parking pass!

Driving directions to Lot 3

From Sunset Blvd, driving East/West:• Turn onto Royce Dr.• Left on Charles E. Young Drive N

From Hilgard Ave, driving North:• Turn left on Wyton Dr.• Right on Charles E. Young Drive E

Follow signage to shuttle stop [ ] or proceed on foot to venue.


Workforce Public Transportation

Public Transport

There are many convenient bus stops around the UCLA campus and in Westwood Village. You can find helpful trip-planning tools and information on the Metro website:

http://www.metro.net/riding/worldgames/

From the San Fernando Valley: Take Metro Rapid Line 734 (weekday service only). To reach Easton field, exit at Sunset Bl/Bellagio Dr; for all other venues, exit at Westwood Blvd/Le Conte Ave and walk north on Westwood Blvd. to enter UCLA.

From the Westside, Mid-City, Downtown or East LA: Take Metro Rapid Line 720 and exit at Wilshire Blvd/Westwood Blvd. Then, walk north on Westwood Plaza to enter UCLA.

Photo: Gary Leonard/Metro

Rafer Johnson, Olympic Champion and co-founder of Special Olympics Southern California, shows off the commemorative World Games TAP card.



http://media.metro.net/riding_metro/bus_overview/images/734.pdf



Workforce Uniforms

Don’t leave home without your:

UniformCredentialHip pack

Official Games HatA great attitude!

• All volunteers need to wear khaki pants, shorts or skirts (longer than fingertip length.)

• It is recommended that all volunteers wear comfortable athletic type shoes.

HONORED GUESTSWorkforce Uniforms

Uniform Color Key

Officials Sport Guest Services Medical

HONORED GUESTSWorkforce Uniforms

Executive TeamOperations Delegation Liaison

Lanyards:

GREEN = managers / team leadersPURPLE = workforce not in a supervisory position


Credentials

Front Back


Workforce Check-In

Checking-in on Venue:

All volunteers are required to check-in when they arrive for their shift!Please arrive at least 15 minutes prior to your scheduled start time.

* Medical volunteers need to arrive 30 minutes prior to your scheduled start time.

* Your credential is required for check-in.

Workforce check-in is located near the main entrance of each venue: see venue-specific slides for information regarding your assigned venue.

* If you are going to be late or are unable to work your shift, please contact your supervisor or your Workforce Check-In hotline immediately!


Workforce Check-In

Workforce Check-In Hotlines and email addresses:

UCLA Common: 213-712-2571 [email protected]

Pauley/Tennis: 213-712-2984 [email protected]

Wooden/SAC: 213-712-2985 [email protected]

Drake/IM: 213-712-2989 [email protected]

Easton: 213-712-2608 [email protected]

Balboa: 213-712-3477 [email protected]

Note: These hotline numbers and email addresses will not be active until July 25th

mailto:[email protected]













Workforce Dining/Breaks

Meals:

All volunteers that work a minimum of 5 hours will receive a meal voucher when you check-in. If you work 10 hours, you will receive two meal vouchers when you check-in. You must present your meal voucher at the dining area.

Breaks:

Breaks will be determined by your supervisor and the competition schedule for your venue.

Meal/Break Area:

There are designated break and meal areas for the volunteers. In these areas you will find water and take your meals, as well as have a place to interact with other volunteers.

* Your Workforce Dining location is the South Concourse of Pauley Pavilion.

Workforce Policies and Procedures

- There is no storage for personal belongings at the World Games. Please do not bring:- Large bags- Valuables- Children - Pets (service animals are accepted)

- Please do not use your cell phone for personal use while you are on duty. Some manager positions will have cell phones to conduct business.

- Please do not alter your uniform or credential in any way.

- Lost items should be turned into the Spectator Services Information Booth at the venue where the item was found.

- If someone approaches you and you do not speak their language, please direct them to the Spectator Information Booth to ask for language assistance.

- If you are notified that an athlete is lost, please notify your supervisor immediately. Your supervisor will collect pertinent information about the individual and will radio the Hub Communication Center. If you have found a lost athlete, please bring them to the nearest Spectator Services Information Booth.

Workforce Policies and Procedures

- When you don't know an answer, don't make something up, say you 'don't know but will find out', then ask your Supervisor or someone else who may know.

- Please do not to take pictures of or get autographs from any celebrities or public figures while on duty.

- Volunteers should not speak to the media other than a greeting. If approached by a member of the media for comment, please refer the media member to the Venue Media Manager or a Media Steward.

- If you need to fill out an incident form or a complaint form, please go to Workforce Check-In. Examples of when you should fill out an incident form are:

- Injury, safety hazard, property damage, theft etc- Make sure to inform your supervisor of an incident

- Please abide by the Volunteer Code of Conduct found in your Hero Handbook.

Health and Safety

Don’t Forget:

• Hat

• Sunscreen

• Hydration

• Breaks

• Please be aware of your surroundings!

Safety

Please be aware of your surroundings! Alert your supervisor if you see any safety hazards.

Exposed Cables Trip Hazards

Holes in the ground Objects in the stairs/aisle

Are the golf carts going too fast, people riding

improperly or carrying a lot of material?

Unsupervised ladders


Radio Communication

• Radio communication will be the primary mode of communicating on venue to ensure that all radio users are aware of all issues and discussions at a venue and hub level.

• If your position requires radio usage you will be provided with one before you are deployed to your post by your Manager. This radio will need to be returned at the end of each shift to your Manager.

• Always consult with your Manager initially if there is an issue.

• In addition the Hub Communication Center is the central communication point for the Hub and is available through Channel 1 if further assistance is needed.

• Please be courteous when communicating by radio. Do not talk over others and keep the communication concise.

• If communication is needed to a radio user on a different channel this will be allowed and you will receive radio training to ensure you are shown how to do this.

• Please do not use personal cell phones unless in the case of an emergency or if specifically instructed to do so by your Manager.

Medical & Emergency

HOW TO RESPOND TO A MEDICAL SITUATION:

If the person is unresponsive please call 911 as soon as possible. If a phone isn't immediately available find the nearest public safety personnel or anyone in a Special Olympics uniform.

If the medical incident is minor in nature (bumps, cuts, bruises etc.) please alert your immediate supervisor who will contact Medical personnel for assistance.

BASIC EMERGENCY PROCEDURE:

In the event of any emergency call 911 immediately and follow-up by notifying your immediate supervisor.

Campus Emergency Plan

In the event of a major emergency (level 3) it may be necessary to evacuate campus and the campus may be shut down. Emergencies that would necessitate campus evacuation include:

• Major floods• Large spreading fires• Riots• Terrorist/Bomb threats• Major Earthquakes

All competition venues with the exception of Easton Stadium are located in Area 3 and would evacuate to Marshall Field in Drake Stadium in the case of such an emergency.

Easton Stadium and Delegation Residence Halls are located in Area 4 and would evacuate to Sunset Canyon Recreation Center.

Lot 3 is located in Area 1 and would evacuate to the Murphy Sculpture Garden.

Wilson Plaza and Bruin Walk: Festival and Common Domain

All UCLA competition venues are easily accessible off of Bruin Walk.

The Festival at UCLA will open on Friday, July 24 and run until August 2.

Athletes, Family Members and Spectators converge in these festive environments for interactive and entertaining events that include live musical performances, cultural education, and demonstrations, interactive technology and gaming, sponsors activations, great food and family-friendly activities

On-Site:• Concessions• First Aid• Information Booth• Judo & Gymnastics Awards Stage

Easton Stadium: Softball

Workforce Check-in: On-Site, Main Entrance

Venue Facts:• Easton Stadium is home to UCLA

Women’s Softball. • Chair-back seating for over 1,300 fans.• Spectator Entrance: Southwest corner of

the Stadium off of Bellagio Drive.

Competition Facts• Competition Manager: Ruby Rojas• Competition: July 26-August 1• Awards: August 1• Number of Athletes: 142• Number of coaches: 34• Unified Sports Experience (USE): July 26• Toys "R" US #MyFirstSportsMoment: July 26

On-Site: Concessions, First Aid, Information Booth, Shuttle Stop, Language Services, Guest Services, Spectator Services

Julie ChiuVenue Director

Drake Stadium (DRA): 11-a-side Football

Workforce Check-in: IMF, N/E corner

Venue Facts:• The grass infield of Drake Stadium -

a 75-yard by 120-yard football surface - is named Marshall Field.

• Spectator Entrance: S/E corner of the Stadium off of Bruin Walk, next to Intramural Field.

Competition Facts:• Competition Manager: Hector Tovar• Competition: July 25-August 1• Awards: August 1• Number of Athletes: 110• Number of coaches: 19

On-Site: Language Services, Guest Services, Spectator ServicesNearby: Shuttle Stop, Mobility Shuttle, Info Booth, Concessions

Greg BinghamVenue Director

North Athletic Field (NAF): 11-a-side Football

Workforce Check-in: IMF, N/E corner

Venue Facts:• The North Athletic Field is

approximately 3 acres (360' x 250') with a natural grass surface.

• Spectator Entrance: S/E corner of the Field - enter through Festival area (Westwood Plaza).


On-Site: Language Services, Guest Services, Spectator ServicesNearby: Festival, Shuttle Stop, Mobility Shuttle, Info Booth, First Aid, Concessions


Intramural Field (IMF): 5-a-side Football

Workforce Check-in: On-Site, N/E corner

Venue Facts:• The field size is approximately 10

acres (708’ x 474’).• Spectator Entrance: Southside of

Intramural Field off of Bruin Walk.• RESTRICTED FOOD AND DRINK

ACCESS


On-Site: Language Services, Guest Services, Spectator ServicesNearby: Festival, Shuttle Stop, Mobility Shuttle, Info Booth, First Aid, Concessions


John Wooden Center (JWC): Gymnastics (Artistic & Rhythmic)

Workforce Check-in: JWC, Spectator Entrance Lobby (S/E)

Venue Facts:• This 95,000 square foot recreation

center is named after legendary basketball coach John Wooden.

• Spectator Entrance: South East corner of John Wooden Center

Competition Facts:• Competition Manager: Maureen Miller• Rhythmic Competition: July 26-August 1• Awards: July 27-28 (Wilson Plaza)

• Number of Athletes: 136• Number of Coaches: 41

• Artistic Competition: July 30-August 1• Awards: July 31- August (Wilson Plaza)

• Number of Athletes: 147• Number of Coaches: 57


Student Activity Center (SAC): Judo

Workforce Check-in: JWC, Spectator Entrance Lobby (S/E)

Venue Facts:• The Student Activities Center at

UCLA houses a gymnasium, an outdoor swimming pool and multiple on-campus organizations.

• Spectator Entrance: North side of the Student Activities Center.

Competition Facts:• Competition Manager: Kenji Osugi• Competition: July 28-31• Awards: July 29-31• Number of Athletes: 108• Number of Coaches: 35

On-Site: Language Services, Guest Services, Spectator ServicesNearby: Festival, Mobility Shuttle, Info Booth, First Aid, Concessions


Los Angeles Tennis Center (LATC): Tennis

Workforce Check-in: Pauley Pavilion, East Concourse

Venue Facts:• The Los Angeles Tennis Center (LATC)

main grandstand surrounds three courts, and has a capacity of 5,800 spectators. There are five additional lighted, hard-surface courts at the center.

Competition Facts:• Competition Manager: Bob Wiebe• Competition: July 26 - August 1• Awards: July 30 & August 1• Number of Athletes: 145• Number of Coaches: 51

On-Site: Concessions, Language Services, Guest Services, Spectator ServicesNearby: Mobility Shuttle, Info Booth, First Aid


Pauley Pavilion: Volleyball

Workforce Check-in: Pauley Pavilion, East Concourse

Venue Facts:• Pauley Pavilion contains seating for

approximately 13,800 spectators.• Spectator Entrance: North Side of

Pauley off of Bruin Walk. • Please note: No strollers are allowed in

this venue.

Competition Facts:• Competition Manager: Jay Glicksman• Competition: July 26-August 1• Awards: August 1• Number of Athletes: 335• Number of Coaches: 83• MATP- July 29• Young Athletes- July 29

On-Site: Concessions, Language Services, Guest Services, Spectator Services


HONORED GUESTS

Thank you for attending the UCLA Volunteer Training.

Dedicated Volunteers are priceless!

Thank you for all that you do!

BRAND STANDARDS

Thank You!

Government & Nonprofit

UCLA Venue Training