Community Participation for Effective Service Delivery at

Police Station Level

Police Stations are the most important institutions in Policing, but over the years, we have undermined the importance of police stations…. and the present effort is to bring it back into focus, by making it an effective tool of Service delivery.

All India Level- Out of a total Police Force of nearly 25 lakhs in States and CPMFs, and a total of 12,500 odd Police Stations. We find that only around 4 lakh odd Policemen are working in the police stations.

Around 876 Police Stations have a strength of less than 10 policemen.

In other words of the total police force only 15 % is available for police Stations nationally, including CPMF and 25% if only State Police are taken into account.

In Kerala, the percentage of Policemen in Police Stations is 56.5 %

Presently we have 450 Police Stations and a strength of 46000 policemen.

Police Station - Strength

Strengthening the Police Station- Objectives

To bring it out of the Colonial Culture

To make it an effective tool of Service Delivery

Objectives- Change What ????

Police Brutality

Unprofessional

Third Degree Corruption

Bad BehaviourColonial Sub culture

Police Station Duties

Guard

Tappal

Reception desk

Law and Order Intelligence

Wireless

WriterPetition enquiry Investigation

computer

Waiting

Beats & NP

copying

Police Additional functions

ProtectionSabrimala

Garbage Issues

Anti Terror

Financial Frauds

Cyber Crime

IPR Issues

Environmental Crimes

Entertainment Policing

Student issues

Mafia

Tourism

traffic

Police Station Strengthening-A Multi

faceted change- Targets Increase in strength Polite behavior Neat and tidy work Environment Providing latest equipments & facilities Community Policing Policing as a service delivery Improving Investigation standards Securing the lives and property Accounting of each complaint Quick redressal of grievances Financial Stability for Police Stations

The Police Act The Police Act brought Police brought Police

Stations to the crux of Stations to the crux of policing.policing.

The Act incorporates The Act incorporates crucial role of the crucial role of the

Police Stations as a Police Stations as a Service delivery Unit.Service delivery Unit.

THE KERALA POLICE ACT 2011

Police Stations to be People Friendly & Emphasis on Service Delivery……Police Stations to be People Friendly & Emphasis on Service Delivery……

Sec. 6: in every PS, the Government should ensure: Sec. 6: in every PS, the Government should ensure: Adequate manpower ;Adequate manpower ;Proper infrastructure ;Proper infrastructure ;

Public Reception Area ; Public Reception Area ;

Sufficient storage space;Sufficient storage space;

Safe custody of persons; Safe custody of persons;

Communication facilities; Communication facilities;

Sufficient Mobility; Sufficient Mobility;

Sufficient Security; Sufficient Security;

Forensic equipments &Forensic equipments &

WeaponryWeaponry. .

Sec. 7: citizens shall have right to efficient service at Sec. 7: citizens shall have right to efficient service at the PSthe PS

Efficiency becomes a service responsibility and Efficiency becomes a service responsibility and duty to public, under law.duty to public, under law.

Providing responsible service to the Citizens

-peaceful entry; -reception;

-meeting the SHO; -to give information; -privacy for women;

-women police for women complainants;-receipt acknowledging complaint; -information on stage of investigation or enquiry; -recording of the complaint in the GD;-knowing whether a person is in custody.

Sec 8 gives the following rights to public at every PS.

Police Stations to Respect the Rights of Public

Compulsion on police for good conduct and Compulsion on police for good conduct and behaviourbehaviour

Sec. 29 : mandatescourtesy, propriety,

compassion, polite language,

sympathy for victims,

consideration for needs of women, children,

senior citizens & the differently

abled,

avoidance of unnecessary show of aggression.

.

2. CIVIL POLICE CADRE- UNIFIED STRENGTH

Unification of the Local Police and AR’s, which helped in getting more strength in the stations and reduced many routine and institutional duties

A proper Reception desk, manned with specially trained police personnel has been provided in all Stations

RECEPTION DESKS

Sentry with Rifle, replaced with sentry with Pistols

Vanitha Desk/ Senior Citizens Desk

Police should treat victims

and witnesses with due

regard and politeness.

Police In service Training to Police In service Training to ensure ensure ...................

Police must appear as the guardians of the

weak.

Courteous behavior, which is the pre requisite to any successful force

Satisfied Staff- Assured Promotions

The posts of Grade HC’s, Grade ASI’s, Grade SI’s were created, which assured promotions to all men after a definite period of Service.

This helped in getting a satisfied and motivated force

Tourism Police- In Police Stations having

Tourism hotspots

Special Purpose Wings created in Police Stations

Highway Police- In Police Stations having

National Highways

Division of Crime and Law and order Wings

Done in all the police Stations in the three cities of Kochi, Thiruvananthapuram and Calicut

Is being extended to around 200 more police stations this year.

Crime Wing L & O Wing

Improving InvestigationImproving Investigation

More Officers for Investigation.

Use of scientific techniques of Investigation.

Budgeted funds for Investigation

Regular training on Investigation

skills

Beautification of Police Beautification of Police StationsStations

Neat and tidy surroundings…………..

Conference Hall inside a Police Station

Police Station Compounds

Proper Maintenance of Buildings…………

Non traditional Building Designs……………

Public participation in policing……..