SERVICE DELIVERY.

GOVERNMENT OF

KERALA.

MODERN APPROACH TO OFFICE PROCEDURES.

Employees can be the biggest asset or biggest

liability…?

Training need…?

Why

training..?

.

Employees can be the greatest asset or liability…..

top 3 regrets?

No regrets…..

Your Qualifications/

Your Experience. To ensure QSI

` PUBLIC

SERVANT…….DUAL

ACCOUNTABILITY…….

Who is a customer…..?

The power of

people…..

We are not doing a

favor by serving

him……He is doing a

favor by giving an

opportunity to do so….

A customer is an

important visitor in our

office…He is not an

outsider to the

office…He is the part

of it…..He is not an

interruption to our

work…..He is the

purpose of it….

RIGHT TO SUCCEED…………..thony.

FEAR

RIGHT TO SUCCEED…..

RIGHT TO SUCCEED…..

RIGHT TO SUCCEED…..

Knowledge is not

power………………………

………………………………

………

Eagle.

RIGHT TO

SUCCEED…..

RIGHT TO SUCCEED…..

LPG

NO

EXCUSES.

RIGHT TO SUCCEED…..

SMART WORK

MAKES YOU

SMART.

SMART OFFICES

SMART CARDS.

SMART SERVICES.

SMART CONFERENCES

SMART COMMUNICATION.

SMART PROCEDURES….

VIDEO CONFERENCES..

E .GOVERNANCE…

M.GOVERNANCE…..L

RIGHT TO

SUCCEED…..

SMART

WORK.

SPENT A SMALL PART OF

YOUR INCOME FOR YOUR

PERSONAL GROWTH……..

RIGHT TO SUCCEED…..

You can be a victor

Or a victim…………….

E Governance

M Governance

Online/offline

Tax Collection-KBT

Accounting…

Land Bank…..

Social Media

Fair Value…..

E

Expectation of the

Organisation…

POSITIVE

ATTITUDE..

PAINS…THE BIGGEST DISABILITY IS A BAD

ATTITUDE.

The size of the problem is not the issue…..?

.POSITIVE PEOPLE..

TOTAL QUALITY PEOPLE… SMART

WORKING…

Focus on Solution….

PASSION

EXTRA MILE APPROACH…..

LIKE CHANGE

LIKES INNOVATION…….BREAK THE

BOUDARIES.

POSITIVE PEOPLE

.IT IS YOUR ATTITUDE…NOTE YOUR APTITUDE………….

THAT DETERMINES YOUR ALTITUDE.

SUCCESS,,,,,,,All depends on the second letter..It is your choice…….not your luck.

.

If an egg is broken by an outside source.... A LIFE ends..............If an egg is broken from within……………….A LIFE begins………………

Thoughts----Feelings…..Action----Results

It is you rchoice..whether to bo

be a victor or victim………

You have only 10000 days…?

SKILLS.

V

Listen….understand….careCOMMUNICATION SKILLS.

Speak in such away that

others love to listen you….and

Listen in such a way

That others love to listen

you……

COMMUNICATION SKILLS.The Customer

1.Want to be heard.

2.Want to be understood.

2.Want to be cared for.

We are good JUDGES for other

Peoples mistake….and good LAWYERS

for our own.

V

Fluency is the key

SYMPATHY

EMPATHY

3 SIGNS OF

POSITIVITY..

HEALTH..

YOU HAVE TO BE

PHYSICALY FIT….

MENTALY STABLE ….

& EMOTIONALY BALANCED

icp

V

.

WRITE THE

BOOK YOU

WANT TO

READ

Smart

work.

What can we

do..?

SMART OFFICES

SMART CARDS.

SMART SERVICES.

SMART CONFERENCES

SMART COMMUNICATION.

SMART PROCEDURES….

VIDEO CONFERENCES..

E .GOVERNANCE…

M.GOVERNANCE…..L

…..

1.. The guru”s cat

Break the boundaries.

WHAT CAN WE DO….When was the last time you did

some thing new for the first time…?

2. Go Extra mile….

Changing the face can do

nothing………..….

But facing the change can do

every thing…….

WHAT CAN WE DO….

file workshops.

WHAT CAN WE DO…

Friends are the most

important ingredient in the

recipe of life.

WHAT CAN WE DO….

SPEED IS THE CREED OF THE

AGE….

WHAT CAN WE DO….

WHAT CAN WE DO….

WHAT CAN WE DO….

WHAT CAN WE DO….

Value addition--emails-

registers-…voters list.

OVER DELIVER IN ALL YOU

DO AND SOON YOU WILL BE

REWARDED FOR THE EXTRA

EFFORT….

REVENUE OFFICE

PROCEDURES.

Investment for being

different.….

Why

training..?

.

District Office

Manual.

Everything under the

sun embraces the duties

and responsibilities of a

revenue officer…..His

duties are undefined

rather than defined

Office time 10 AM to 5 PM…..

No lunch Break…….

To my customers I will find a

way or I will make one…….

ADMINISTRATIVE SET UP.

TALUK ADMINISTRATIVE SET

UP.

OFFICE SET UP.

OPENING OF TAPPAL.

.

Receipt of

application.

If the application is

received directly, receipts

should be given to the

applicant.

You have no right to deny

the receipt application.

District Office

Manual.

Everything under the

sun embraces the duties

and responsibilities of a

revenue officer…..His

duties are undefined

rather than defined

Tappal.

Any communication

addressed to the office

head received in the office

by post/

through

messenger/directly

CURRENT.

Any communication

received in the office

which is date sealed and

numbered.

Covers which are

not to be opened by

the Tappal Clerk

1. Tappals received in

name cover.

2. Tappals marked as

SECRET.

3. Tappals marked as

confidential.

Arising reference.

Any reference from

the office which

originates the file

New case.Paper which is not

related to a pending

file.

Old case.

Paper which is related to

a pending file.

Tapal =

Papers received

by post +

Papers received

Directly.+

Registration of tapal

2 stages.

1. By the distribution Clerk in the

Distribution Register/Special

Register/Security register.

2. By the section Clerk in the Personal

Register.

REGISTERS TO BE HANDLED

BY DISTRIBUTION CLERK.

.

REGISTERS TO BE HANDLED

BY section clerk.

.

PERSONAL REGISTER IS NOT

PERSONAL……...

1.SERIAL

NUMBER

2.CURRENT

NUMBER.

3.DATE.

4.SUBJECT.

5.DATE OF

SUBMISSION.

6. DATE OF

RETURN

REFERENCE

ISSUED TO

WHOM.

8. COMMN

RECEIVED

9.DATE.

10.NATURE

OF DISPOSAL..

PERSONAL REGISTER IS NOT

PERSONAL……...

LA INTERPELLATION- DETAILS OF PORAMBOKE LANDS

UNDER ENCROACHMENT.-POSSIBILITY FOR ASSIGNMENT

FAX MESSAGE NO B1- 543566/14 CLR DT 14/09/14

(0471-2357889)

PERSONAL REGISTER

CROSS REFERNCING……..

COL.2 COL.3

26-10-14

2387 4375/13

2354 2231/10

2355 2267/11

2357 9854/11

Office File or

Pending File.

Note File +

Current File

Flap

File Board.

File Number

Seat No.+ Current Number.+Year

B3-13520/15

Note File.

1. Subject.

2. Reference.

3. File Number.

Notes in Paragraphs(brief summary+

arguments for and against the

measures to be taken +

suggestions+ opinion of the Js

+order of the officer

Initials with date sc Js/Officer

Note File.

1 1/3rd margin.

Front page- Left Margin

Back page - Right Margin.

2 Sub/ref. Red ink

3 Paragraphs to be numbered.

4 Pages to be numbered

with Blue ink.

No notes should end at the end of

the page

Sufficient blank pages should be

added……

Current File.

1. Current

2. O/c-office copy of the

letter issued with despatch seal.

3. Reply received.

Letters issued.

Letters……..Sir…Yours faithfully

Reminders.

DO letter.,,,Dear Shri(name)

yours sincerely.

Phone/Fax messages/E#mails

SUBMISSION OF FILES

MATERIALS NEEDED..

.

Submission of files…….

Submitting files.

Tagging.

Flagging.

LINKING.

Clubbing.

Flagging…….

Flagging.

Drafting.

Letters.

D. O Letters.

Proceedings.

U.O Notes.

Proceedings.

Circulars.

Minutes.

Endorsements.

Endt on B3-23235/14

Forwarded to All village officers for strict compliance.

Collectorate<kottayam

Dated 10/03/2015 For District Collector

N:Dis

N;Dis B3-6754/14

Forwarded to All village officers for strict compliance.

Collectorate<kottayam

Dated 10/03/2015 For District Collector

N:Dis

N;Dis B3-6754/14

Forwarded to All village officers for strict compliance.

Collectorate<kottayam

Dated 10/03/2015 For District Collector

SMART drafting.

C3-1612/15 Taluk Office,Kottayam.

Dated:10/03/2015

Phone/Fax-04812568007

Email:tahsildarkottayam@gmail.com

District Collector,

Kottayam.

Sir

Sub:-

Ref:-

Spend a small part of your income for the improvement of of

Your official life…….

SMART drafting.

C3-1612/15 Taluk Office,Kottayam.

Dated:10/03/2015

Phone/Fax-04812568007

Email:tahsildarkottayam@gmail.com

District Collector,

Kottayam.

Sir

Sub:-

Ref:-

Spend a small part of your income for the improvement of of

Your official life…….

REMINDERS…..Your SKILLS

Be task oriented…….

Can you obtain a report without

issuing a single

REMINDER…?

Communication skills.

Interpersonal skills.

SPEED IS THE CREED OF THE AGE.

Time management is life

Management.

The prescribed time limit

As per court Judgments/Acts/Rules

Should be strictly adhered to..

Disposal.

A Disposal is a closed File

L: Dis

K: Dis

D: Dis

R: Dis

DOM….

DOM….

DOM….

ISSUE OF REMINDERS…….Dont be

Process oriented.

Return of Submitted files…….

Clubbing of files…….Files

Addressing the same issue can

be clubbed

NOTE FILE……...

LA INTERPELLATION- DETAILS OF PORAMBOKE LANDS

UNDER ENCROACHMENT.-POSSIBILITY FOR ASSIGNMENT

NOTE.

SUB-LA INTERPELLATION- DETAILS OF

PORAMBOKE LANDS.-POSSIBILITY OF

ASSIGNMENT UNDER ZERO LAND LESS

SCHEME.

REF-FAX MESSAGE NO B1- 543566/14

DT 14/09/14 from SECY REVENUE (S) Dept.

C1-5476/14

drafting….

C1-9756/14

District Collector,

kottayam

sub-

ref.

I invite kind attention to the ref cited ……

.........................................................................................

Sending e mail messeges….

C1-9756/14

District Collector,

kottayam

sub-

ref.

I invite kind attention to the ref cited ……

.........................................................................................

SUBMISSION OF FILES

MATERIALS NEEDED..

.

DOM….

DOM….

DOM….

DOM….

DOM….

DOM….

DOM….

DOM….

DOM….

DOM….

DOM….

DOM….

DOM….

Receipt of application.….

…….

To my customers, I will find a

way…..or I will make one.

DISPOSAL jackets.

Files having no action in the

immediate future….

PERIODICAL INSPECTION OF PR…..REGISTERS TO BE

SUBMITTED…RESUBMISSION WITHIN 48 HOURS.

SMART despatch…..

.Thank You…………………

T. J Joseph,

Tahsildar.

Mob 9447464502

T. James Joseph,

Adhikarathil,

Kottayam,Kerala.