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International Symposium on Excellence in Public Service / Public Administration
Citation preview
SENEGAL’S CASE
Presented by Ibrahima Nour Eddine DIAGNE – General Manager GAINDE 2000
UNCEFACT Raporteur for Africa – Chairman of the African Alliance for Ecommerce
Sept 2014
SENEGAL’S
NATIONAL SW
Enhancing trade and commerce through an integrated electronic system
that streamlines customs clearance procedures.
Customs Administration & Ministry of Finance
1- THE VISION.
Administration
SINGLE W.
HALF COMPUTERIZED PROCESSES
COMPLETE PAPERLESS FOREIGN TRADE
CUSTOMS
CMS
Logistics
CCS
INT
ER
NA
TIO
NA
L
BUSINESS TO BUSINESSN
AT
ION
AL
B2B
B2G
G2G
EXCHANGES
INTEGRATED SW
2- THE ACHIEVEMENT.
2mn VIDEO
Local
Trader
…or
Brookers
OGAs
Or human
action(1h)
EDI (0.5mn)
1
2
3
3
4
5
SUPPORTS
orchestration
3- OUTCOME.
1. Change Control Authority (DMC)
2. Department of Agriculture (DPV)
3. Department of Livestock (DIREL)
4. Foreign Trade Department (DCE )
5. Department of Fishing (DOPM)
6. Quality Control Division (DCQ)
7. Metrology Division
8. Plant Protection Department
9. Pharmacy Department
10.Shipper Council
11.Banks
12. Insurances
13.Customs brokers
14.Logistics and trade stakeholders
PARTICIPANTS
4- THE CHALLENGES.
DESIGNING
IMPLEMENTING
OPERATING
IMPROVING
CRITICAL SUCCESS FACTORS
1. Leadership
The first obstacle to SW
implementation is the
leadership. 3 options are often
in competition:
Customs leadership
Ministry of Trade
Port authority
A higher level decision
(President or Prime Minister) is
the determinant. In all situation,
customs, must be in frontline.
2. Consensus
All the stakeholders involved
may agree on a new way of
doing business. The issue is
that each organization has it
own rules and reality. The single
window will disturb them.
The best Single window for a
country is the one possible.
3. Capacity to implement
PROCESSES PLATEFORM PEOPLE
CAPACITY
CHANGE MANAGEMENT PROCESS
CHANGE MANAGEMENT CHALLENGES
TRADITION CHANGE OWNERSHIP
COMMUNICATE
ON
CHANGES
HELP POEPLE
TO ADOPT
CHANGESSUPPORT
CHANGES
COMFORT DISTURBANCE BENEFITS
INOTHING WILL HAPPEN Sceptical OPPOSITION SUPORTERS SUPORTERS No choice
SHARE BENEFITS
OF CHANGES
SEA OF
DEATH
New York , June 2012
1st place winner UN Public service Award 2012.