Citizen Engagement & ServicesImpactful citizen outcomes through the implementation of exceptional services

Citizen OutcomesExpand Citizen

ParticipationImprove Citizen

SatisfactionIncrease TransparencyReduce Service Costs

Citizen requirements for information, more services, and anytime access to bothIncreasing demand for digital business services to speed innovationDisconnected or uncoordinated agencies and departments

Drivers and Demands

A dynamic platform for government scenariosA comprehensive business solution that provides easy-to-use, cost-effective tools that work with everyday productivity applications from virtually any device

Case management

Grant management

License, Permit, & Code enforcement

Inspection management

Citizen service

Call center

Analytics &

Modelling

Security Model

Business Integration

Workflow Orchestratio

n

Social Listening

Data & IoT Management

Mobility & Remote Access

Relational Searching

& Reporting

Microsoft

Dynamics

platform

Industry Stories

“Microsoft Social Engagement can help us to get more information much faster out of the social environment – enabling us to make smarter decisions in the future.”

— Sebastian SaxeHamburg Port AuthorityChief Digital Officer

“We can get things done with fewer clicks in Microsoft Dynamics CRM, which means we can provide the same level of service faster.

— Jill Bailey, City of LondonAccess to Services Programme Manager

“Thanks to our partnership with Microsoft, we´ve been able to deliver better services from the new workplace environment for our civil servants.”

— Manel Sanromá, CIO of the City of Barcelona

Work from anywhere on thedevice of your choice

Trusted Cloud Openness Partner Ecosystem Patient Centric

Enhancing the Community ecosystem

Streamline operations to reduce

costsTHE MICROSOFT DIFFERENCE

Realize a citizen-centric future todayImpactful citizen outcomes in a mobile first, cloud first world

Increase Transparency

Enabling a Digital GovernmentNext steps» Learn more about other agencies making the

digital shift» Ask about our Government

Immersion Experience Program» For more information visit: https://

www.microsoft.com/en-us/dynamics/public-sector.aspx#PublicServices

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