Citizen Engagement & ServicesImpactful citizen outcomes through the implementation of exceptional services
Citizen OutcomesExpand Citizen
ParticipationImprove Citizen
SatisfactionIncrease TransparencyReduce Service Costs
Citizen requirements for information, more services, and anytime access to bothIncreasing demand for digital business services to speed innovationDisconnected or uncoordinated agencies and departments
Drivers and Demands
A dynamic platform for government scenariosA comprehensive business solution that provides easy-to-use, cost-effective tools that work with everyday productivity applications from virtually any device
Case management
Grant management
License, Permit, & Code enforcement
Inspection management
Citizen service
Call center
Analytics &
Modelling
Security Model
Business Integration
Workflow Orchestratio
n
Social Listening
Data & IoT Management
Mobility & Remote Access
Relational Searching
& Reporting
Microsoft
Dynamics
platform
Industry Stories
“Microsoft Social Engagement can help us to get more information much faster out of the social environment – enabling us to make smarter decisions in the future.”
— Sebastian SaxeHamburg Port AuthorityChief Digital Officer
“We can get things done with fewer clicks in Microsoft Dynamics CRM, which means we can provide the same level of service faster.
— Jill Bailey, City of LondonAccess to Services Programme Manager
“Thanks to our partnership with Microsoft, we´ve been able to deliver better services from the new workplace environment for our civil servants.”
— Manel Sanromá, CIO of the City of Barcelona
Work from anywhere on thedevice of your choice
Trusted Cloud Openness Partner Ecosystem Patient Centric
Enhancing the Community ecosystem
Streamline operations to reduce
costsTHE MICROSOFT DIFFERENCE
Realize a citizen-centric future todayImpactful citizen outcomes in a mobile first, cloud first world
Increase Transparency
Enabling a Digital GovernmentNext steps» Learn more about other agencies making the
digital shift» Ask about our Government
Immersion Experience Program» For more information visit: https://
www.microsoft.com/en-us/dynamics/public-sector.aspx#PublicServices
© 2015 Microsoft Corporation. All rights reserved.
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