Are consumers the centre piece of your organisation?

Creating a consumer centred organisational culture

Louise Forster

Copyright ©2014 CommunityWest

Have the rug pulled out from

underneath you

Learn to dance on a

moving carpet

“You can have the rug pulled out from underneath you or learn to dance on a moving carpet” Unknown

What is CDC?

“A ‘one person at a time’ approach…

It starts in the heart and mind of the worker, the supporter, the advocate, the citizen, in me and in you…”

Taken from a presentation by Heather Simmons- Living in the West Conference - Perth WA- 29th July 2008

4

Guiding principles of CDC

• Choice and control

• Upholding dignity and rights

• Partnership approach

• Transparency

Adapted from Sparrow, P. Implementing Consumer Directed Care, presented at the Consumer Directed Care Conference, Melbourne, May 2013 5

Simmons’ triangle

Heather Simmons. A presentation for the Better Practice Project. June, 2010

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Values

Practice

Planning

0

Culture change - TSP

• Thinking

- Choice

- Control (expert)

• Skills

- Understanding

- Listening

• Practice

- Tools

- Reflection

Culture change - TSP

• Thinking

- Choice

- Control (expert)

• Skills

- Understanding

- Listening

• Practice

- Tools

- Reflection

A good life

1. Personal identity and self-esteem

2. Meaningful relationships

3. Personal control and autonomy

4. Home and personal surroundings

5. Meaningful daily and community life

6. Personalised support and care

Imagining a positive future for older people: leadership, partnership and change. Ronda Held 2011

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A good life

1. Being active, staying healthy and contributing

2. Continuing to learn3. Friends and community – being valued and

belonging4. The importance of family and relationships5. Valuing diversity6. Approachable local services7. Having choices, taking risks

Person Centred Thinking with Older People. Bowers et.al. 2008 10

What older people want

I want to be valued

I want to make decisions

I want to contributeI want to be

involved

I want to be as healthy as I can

• To be valued, known and understood

• To make decisions and take risks

• To be connected/contributing to the community

• Involvement in life -doing as much as possible

11“It is after all for me and about me.” ©2013 CommunityWest Inc.

Culture change - TSP

• Thinking

- Choice

- Control (expert)

• Skills

- Understanding

- Listening

• Practice

- Tools

- Reflection

Whole of person approach

An extra 1.2 million extra adult social support staff will be needed by 2025.

13Skills for Care - using data taken from the National Minimum Data Set for Social Care, 2008

Upholding individuals’ rights

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Everyone has the right to:

©2012 CommunityWest Inc.

Culture change - TSP

• Thinking

- Choice

- Control (expert)

• Skills

- Understanding

- Listening

• Practice

- Tools

- Reflection

Tools

• Appreciation

• Relationships

• Important to/ important for

• Histories

• Wishing

• Good days/bad days

• Working/not working

• 4 + 1 questions

• ‘My Story’ booklet

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‘My Story’ booklet

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Reflection

Organisation

• Observation

• Recording

Consumer

• Discussion

• Celebrating

18

Culture change - TSP

• Thinking

- Choice

- Control (expert)

• Skills

- Understanding

- Listening

• Practice

- Tools

- Reflection

Arthur’s story

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Helen Sanderson Associateswww.helensandersonassociates.co.uk

Search on You Tube ‘Arthur - person centred thinking with older people’

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Thank you for your interest

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