Enfield Consumers of Care and Health Organisation (ECCHO ... · Social Care Act 2012 requiring each local authority area in the country to set up a new organisation called Healthwatch

Enfield Consumers of Care and Health Organisation (ECCHO)

Board Meeting

Community Interest Company no 8484607

(ECCHO carries out the statutory duties of Healthwatch Enfield (EHW) and all

items on this agenda relate to Healthwatch Enfield)

Agenda

Meeting no. 18: Thursday 14th April 2016 at 11.00am, to be held in public

Location: Community House, 311 Fore Street, Edmonton.

MINUTES

1. Minutes of February Board meeting

2. Action points from previous meetings

PUBLIC QUESTIONS

3. Any questions from the public about items on the agenda for this meeting

ITEMS FOR DECISION

4. End of year Budget and Finance reports

5. Approval of Patricia Mecinska as a signatory to the Healthwatch Enfield Co-

operative bank account.

6. Formal approval of the following policies and procedures (which were

agreed by email): Signposting, Information and Advice, Communication

Strategy, Risk Register.

ITEMS FOR INPUT FROM THE BOARD

7. Draft priority area work plans for 2016-18

8. Review of Engagement Work

9. Annual Conference scoping discussion

10. Future agenda items

UPDATES AND OTHER ITEMS FOR INFORMATION

11. Chief Executive’s report

12. Update on Community Engagement work, Volunteers and Enter & View visits

13. Update on Key Issues from Engagement and Signposting Work

14. Update on communications and events activity

15. CQC reports affecting Enfield

16. Meetings Attended on behalf of Healthwatch Enfield

(February, March, April). Paper attached

17. AOB

Close

Board Meeting: Minutes, 4 February 2016

Meeting no. 17: Thursday 4th February 2016 at 11am

(held at Community House, 311 Fore Street, London N9 0PZ)

Healthwatch Enfield (EHW) is run by Enfield Consumers of Care and Health

Organisation Community Interest Company (ECCHO).

Present:

Deborah Fowler, Chair

Parin Bahl

John James, Treasurer

Audrey Lucas

Noelle Skivington

In attendance:

Lorna Reith, Chief Executive

MINUTES AND UPDATES

1. Minutes of Last Meeting

Agreed as an accurate record.

2. Action Points from last meeting

Item 1 The Board noted the success in getting agreement from the Royal Free hospital

that their Board papers would be published in advance of the meetings from February.

Item 4 Lorna reported that the bank account with Unity Trust was now open. The Board

reported that they were happy with the presentation of the finance papers and thanked

Michelle for her work on these.

Item 16 Noelle will liaise with Emma on data presentation.

All other Action Points had been completed, were not yet due or were on the agenda for

this meeting.

3. Questions from the Public

There were no questions from the public.

ITEMS FOR DECISION

4. Finance report and Budget for 2016-17

John, as treasurer, introduced the Finance report and reported that all was going as

planned. There were no surprises or concerns. The projected spend had been updated to

take account of recruitment costs and revised NI and salary payments.

2016-17 Budget: A report with revised figures was tabled (and will be uploaded onto the

website). Deborah reported that LBE had requested a more significant reduction in our

budget and a meeting to discuss this was being sought. The Board was mindful of the

need for the organisation to keep expenditure as low as possible. As the organisation had

been successful in attracting some external funding this year it was agreed to reflect this

in the income projection for the budget for next year.

In the light of Lorna’s retirement the Board agreed that Audrey Lucas be appointed as a

signatory to the Unity Trust bank accounts. The meeting resolved that:

i. The amendments to the Mandate for the operation of the bank account(s),

payment instructions and banking services be approved and be provided to the

Bank by persons authorised to do so in accordance with the Bank’s procedures and

the Mandate;

ii. The Bank is entitled to rely upon the amended Mandate until it receives a later

Mandate amending it, and the Bank is entitled to rely on instructions given by any

person named in Section 3 and may disclose any information relating to the

account to any such person;

iii. The Bank is under no duty to make enquiries before acting on the instructions of

any person named in Section 3;

iv. The Bank will be notified in writing of any changes to the organisation as per the

terms and conditions of the account.

Accommodation: Lorna advised the Board that work was to be done to the office floor

which would necessitate moving everything out of the office. Hopefully this would be

done over a weekend but there was likely to be disruption on a Friday and Monday. She

would keep the Board apprised of the situation. The Board agreed to any additional costs

that might be involved in this.

Action: Lorna to arrange for Audrey to be a signatory to the account. Lorna to advise

the Board of dates for the floor repairs.

5. Proposed Priorities for the coming year 2016-17 (this item was moved up the

agenda so it was taken before the item on the draft Strategic Plan)

The Board thanked staff for the papers. There was a discussion around the long list of

topics and the Board noted that, although the following would not be major work areas,

there was an ongoing need for us to keep them under review: children & young people;

maternity services; integrated care; and carers.

Following discussion the Board agreed that the priorities for 2016-17 would be:

a) Primary Care: access to GP services.

b) Mental Health

c) Adult social care

d) Dementia

e) People with communication impairments

f) Communication and information provision for patients

Further details for items a) to e) are in the attached appendix. Item f) was new and

details will be developed and shared with the Board. It was noted that the time frame for

some of the areas extended to 2017-18.

Lorna reported on her recent meeting with the Carers Centre and it was agreed that we

should maintain our close working relationship and ensure that carers were included

within the above priorities, especially b), c) and d).

It was agreed not to proceed with the proposed work on Assessing the Involvement and

Engagement work of Providers/Commissioners.

It was agreed that we should write to Providers, CCG and LBE setting out our priorities

and asking for feedback about any work they had planned that might impact on our

proposals or areas where we might work together.

Action: Lorna to amend the individual plans, develop a plan for item f) and circulate

to the Board. Lorna to write to providers, CCG and LBE.

6. Proposed 3 year Strategic Plan 2016-19

The Board thanked Emma for her work on the Enfield context section of the plan. The

Plan was agreed with some minor amendments and with the addition of the priorities

agreed in 5 above. Deborah will sign off the final version. A copy will be uploaded onto

the website and copies sent to LBE, CCG, the Reference Group and be covered in our e-

newsletter.

Action: Lorna to make amendments. Deborah to sign off the final version. Lorna to

circulate as agreed.

7. Review of Policies and Procedures

The Board formally approved the following policies and procedures: Safeguarding policy;

Customer Service Standard; Capability policy; Grievance procedure; Supervision policy.

8. Review of Health and Safety policy

The revised policy which Parin and Lorna had worked on was agreed subject to amending

‘role’ to ‘activities’ in Section 8. Risk assessments for key activities undertaken by staff

and volunteers remained to be carried out. Parin will work with Lorna on this.

Action: Lorna to revise the policy as agreed. Lorna and Parin to carry out the risk

assessments.

9. Review of Volunteers policy

The policy had been revised so that it was consistent with the Health and Safety Policy.

The Board approved the revised version.

ITEMS FOR INPUT FROM THE BOARD

10. Future Agenda items

These were agreed subject to a change to the presentation to ensure one-off items were

listed at the top.

Action: Lorna to amend the layout.

UPDATES AND OTHER ITEMS FOR INFORMATION

11. Chief Executive’s Report

Board members expressed their appreciation for the information and presentation of the

report. It was noted that Healthwatch had not been informed about the involvement of

Enfield in the Health Devolution pilot around assets and estates across NCL.

12. Update on Community Engagement work, Volunteers and Enter & View visits

The Board welcomed the report and expressed thanks to Esen for her engagement work

with the Turkish community. Lorna drew attention to the project with West African

organisations which Christiana was undertaking for us. The Board noted the change of

emphasis with pop-up stalls from libraries to supermarkets.

13. Update on Key Issues from Engagement and Signposting Work

The report was welcomed. A correction would be made to the totals on page 2 and a

revised version circulated to the Board. Noelle is to liaise with Emma around alternative

ways of presenting the data.

Action: Lorna to ensure table is corrected and circulated to the Board. Noelle to liaise

with Emma on data presentation.

14. Update on Communications activity

The Board liked the amended format. Lorna reported that our Twitter following had

reached 822. It was noted that the timeframe for the Most Popular News items table

should have read November/December (not August –October). Targets for 2016-17 will

need to be revised in the light of performance – we had been over-optimistic with

Facebook but our media coverage is well over target.

15. CQC reports affecting Enfield

There was nothing to report.

16. Meetings Attended on behalf of Healthwatch Enfield

(December, January and February)

Board members were reminded to send any changes to Michelle.

17. AOB.

Annual Report: Lorna reported that Healthwatch England were producing a new

template. It was agreed that we seek 3rd party endorsement of our work and some

suggestions were made.

Lorna’s retirement: The Board expressed its appreciation of Lorna’s work in

successfully establishing Healthwatch Enfield and ensuring it had become a credible

and influential organisation.

Dates of future Meetings.

Board meetings will take place on the following dates, at Community House. The usual

formal start time is 11.00am. The meetings are open to the public.

14 April 2016

16 June 2016

15 September 2016

15 December 2016

There will be a private workshop for Board members for an hour and a half before the

start of the formal Board meeting. The workshop will normally start at 9.30am.

BOARD REPORT TITLE: Formal Approval of policies agreed by email

DATE and AGENDA ITEM April 14th 2016 agenda item 5

AUTHOR Lorna

PURPOSE: (for information, decision or consultation)

For decision

KEY RECOMMENDATIONS (where applicable)

ATTACHMENTS: Signposting, Information and Advice policy; Risk Register. Communication Strategy

The first two policies attached have been circulated to, and revised by, Board members by email. They are tabled here for formal approval. The Communication Strategy has some minor amendments and is attached for approval.

1

Communications Strategy Introduction Healthwatch Enfield formed in Spring 2013 in response to the Health and Social Care Act 2012 requiring each local authority area in the country to set up a new organisation called Healthwatch. Healthwatch Enfield formally launched in October 2013.

Vision

Our vision is to be an independent champion for local people who use health and social care services in Enfield. Achieving this vision will mean that all those who plan and provide services in Enfield will listen to the voice of local people and work with them to shape good quality provision that meets people’s needs. The intention is to ensure that local people are able to

Strategic Plan

Engagement StrategyCommunications

Strategy

2

influence the design and delivery of local services and hold services to account.

Key Messages Our messages clearly reflect our objectives, they are key to placing us in the minds of local people as independent, trustworthy, credible, consumer champions who will amplify the voice of local people at a decision making level. We believe them to be clear and succinct and that they describe what we want people to hear and understand about Healthwatch Enfield.

• Healthwatch Enfield is the independent consumer champion for health and social care in the borough. We’re here to give you a voice and to help you find the health and social care services you need. We will use opportunities to highlight our role in relation to social care as we are aware that our name may lead people to see us as solely a health watchdog.

• Healthwatch Enfield has a place on decision-making bodies like the Health & Wellbeing Board and the local Clinical Commissioning Group enabling us to directly influence the way services are planned and delivered.

• Healthwatch Enfield is about local voices being able to influence the delivery and design of local services. We want to hear from all sections of the community especially those who face difficulties being heard.

Communications Tools Healthwatch Enfield will use a broad mix of communications tools to reach its target audiences encompassing traditional and digital media, publications, community events and stakeholder engagement. We will segment our audiences choosing the most appropriate tools and methods of dissemination.

• Traditional Media (local, minority and specialist press/radio)

• Digital communications (public facing website, social media, e-newsletters, blogs, hyperlocal websites, forums etc)

• Publications (printed newsletter, brochure, posters, special reports, annual report)

• Community/PR and Events (workshops, seminars, conferences, stalls/roadshows in high footfall areas and at public and community events)

3

Key Stakeholders The following key stakeholders have been identified as those that we will communicate with to help us achieve our objectives:

• General Public

• People who use health and care services

• People who are rarely heard or represented

• Children and young people

• Voluntary, charitable and community groups

• Media

• Local councillors

• MPs

• Campaign groups

• Health and social care professionals and organisations

• Enfield CCG

• Enfield Health and Wellbeing Board

• Reference Group

• Volunteers

• Board

• Staff

Stakeholders by Segmentation We will use a segmented communications approach to target our communications activities to specific audiences. It should be noted that the segmentation herein relates specifically to communications and our key messaging. Stakeholder segmented groups have been identified as: Primary Audience (General Public) Secondary Audience (Influencers and Decision Makers) Tertiary Audience (Internal and those ‘already engaged’) Primary Audience (General Public)

• General Public

• People who use health services

• People who use social care services

• People who are rarely heard or represented

• Children and young people

• Voluntary and community groups Secondary Audience (Influencers and Decision makers)

• Media

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• Local councillors

• MPs

• Campaign groups

• Health and social care professionals and organisations

• Enfield CCG

• Enfield Health and Wellbeing Board Tertiary Audience (Internal and those ‘already engaged’)

• Volunteers

• Reference Group

• Staff

• Board

Objectives tools and evaluation

The objectives of the communication plan will be different for the three audience segments. Therefore we will use different, though sometimes overlapping, tools to communicate with the different segments and evaluate the success of the communications work differently.

Primary Audience (General Public)

Aims

• To build awareness of Healthwatch Enfield amongst Health and Social care users.

• To demonstrate Healthwatch Enfield is an effective consumer champion, with influence at a decision making level, in order that service users see the benefit of contacting Healthwatch if they have an issue.

• To be seen as an effective signposting service to local people on information about health and social care services, providing good quality information and good quality, evidence-based reports.

• To enable and encourage participation in local commissioning and service delivery.

Tools

5

• We will produce printed materials including leaflets/brochures, posters and newsletters in accessible formats (large text, easy read and where possible in alternative languages), disseminated through the following distribution channels: GP surgeries, hospitals, dentists, pharmacies, places of worship, day centres, children’s centres, care and nursing homes, schools, colleges, universities, youth centres, libraries and community centres.

• We will ensure a steady stream of press and news releases, letters to opinion pages, posts and comments to local, minority and young people’s press, hyperlocal websites, blogs and social media pages relevant to our target audiences as well as support and user group journals and newsletters.

• We will seek opportunities to be included in local, community and hospital radio – providing press releases, information and offering interview opportunities.

• We will consider local and specialist or minority press advertising and other avenues such as bus or billboard advertising where these are deemed cost effective.

• We will develop our public facing website and social media content to target our priority audiences using accessible language and formats.

• We will continue to release e-newsletters and ensure that sign up is available both on and offline at events, conferences and at pop-ups.

• We will develop a diverse and accessible portfolio of events such as conferences, workshops, public meetings, pop-ups at public events or in high-footfall public spaces (for example Freshers Fairs, college events, community events etc).

• We will use our knowledge of, and contacts with, third sector organisations such as community and service user support groups to disseminate communications to their members and audience using press and media releases and our e-newsletter.

Evaluation methods and targets We will:

• Engage with at least 800 people per year at events.

• Produce 4 print newsletters per year, distributing at least 500 copies.

• Produce 10 e-newsletters per year with a minimum reach of 500 per edition

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• Promote 70 consultation and involvement opportunities per year

• Achieve a twitter growth of 50 likes per quarter

• Achieve at least 5,000 twitter impressions per month

• Attract new subscribers at a growth rate of 30 per quarter

• Achieve a website sessions per month growth of 10% per quarter

• Maintain at least a 50% new visitor rate.

Secondary Audience (Influencers and Decision Makers)

• To establish Healthwatch as a credible and trustworthy voice for patients, in order that our recommendations are listened to.

• To appear knowledgeable, and act as a useful source of information. Tools

• We will provide regular news/press releases, one-to-one interview opportunities, letters and comment pieces to all media contacts.

• We will use our e-newsletter, press releases and printed materials (such as our annual report) to ensure a regular stream of positive, proactive information and communications reaches key individuals, organisations and media representatives.

• We will provide invitations to cover (media), attend and speak at our public meetings/annual conference and other events

• We will develop our public facing website to inform and influence, highlighting evidence based insight, priorities and successes (You Said, We Did for example)

• We will utilise our social media channels (Twitter in particular, but also Facebook) to build links, followers and conversations with local and minority media, health organisations and campaign groups.

Evaluation We will:

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• Achieve at least 5,000 twitter impressions per month

• Achieve a twitter growth of 50 likes per quarter

• Place at least 1 press story per month in a local paper

• Achieve coverage in 3 BME outlets per year

Tertiary Audience (Internal and those ‘already engaged’)

• To keep internal audiences sufficiently informed to allow effective working within their role

• To promote organisational memory

• To maintain ‘already engaged’ audiences’ perception of Healthwatch Enfield as an effective consumer champion.

Tools

• We will use our printed and e-newsletter, public facing website and

social media presence to inform and communicate with internal and already engaged audiences.

• We will ensure that key documents - such as our Annual Report - are directly distributed to all audiences in this segment.

• We will invite these audiences to take an active part in Healthwatch events, projects, forums and surveys.

• We will maintain and streamline the Customer relationship Management system

Evaluation We will:

• Maintain an open rate of at least 30%, and click rate of 7% for our e-

newsletters

Adopted by the Board April 2016

Our Information, Signposting and Advice service

Background

The Health and Social Care Act 2012

Under the Health & Social Care Act local Healthwatch organisations are to provide

advice and information about access to local health and care services and about

choices that may be made with respect to aspects of those services. This function

is now described as information, signposting and advice.

The Government’s purpose in creating this function is “to enable people to take

more control of their own health, treatment and care, and understand and use the

increased choices available to them”.

A local Healthwatch is intended to provide a single point of contact to help people

find information about the choices they have or to put them in touch with the right

advocacy organisation.

Underlying principles

The principles underpinning Healthwatch Enfield’s information, signposting and

advice service are:

1. People are entitled to a good quality, accessible and responsive service

2. Statutory agencies should themselves provide good quality accessible

information about their services

3. Using limited resources sensibly and avoiding duplication

1. People are entitled to a good quality, accessible and responsive service

Healthwatch Enfield’s information, signposting and advice service will:

• provide, where possible, a “tell us once” approach to service provision

• provide signposting and information services relating to health and social

care to all sections of the local population

• be visible and known as an information and advice resource

• develop and maintain a database of existing local networks and support

systems to direct people to the services they require

• offer a redirection service to existing health and social care services

• ensure that information is provided in plain English avoiding the use of

jargon and in alternative and appropriate formats where appropriate

• make full use of social media networking tools to reach communities and

citizens that might otherwise not be represented

• ensure that it provides feedback to individual members of the public and

other partners.

• develop relationships with commissioners and providers

• ensure that appropriate IT support systems are in place to enable

Healthwatch Enfield to analyse and develop insight from the information

and data that it will gather.

Our Service Standards

Individuals should experience a service which:

• is easy to find and access

• is aware of the communication barriers faced by some individuals and makes

efforts to address these

• informs them how they can get more involved in their own health and social

care as part of the wider Healthwatch remit and informs them about how

they can get involved in Healthwatch to bring about change to health and

social care services

• provides information through a range of mediums and formats e.g. leaflets,

electronic, telephone

• communicates general health and social care information through local

networks

• supports and promotes local public health information and awareness raising

activities

• provides accurate and accessible information to patients, carers and

families, about local health and social care services and can help introduce

people to local networks and support groups.

Organisations (Voluntary & Community, Statutory, Regulatory, Health and

Wellbeing Board and Healthwatch England) should experience:

• a service which links with other local and some national information sources

for health and social care

• an organisation with extensive local networks

• an organisation which actively communicates information from local health

and social care organisations to the local community through its networks

• an organisation which provides an early warning system for local health and

social care commissioning and provider bodies by identifying issues or gaps

in services raised through the signposting service

• an organisation which understands the limits of the local Healthwatch

information and advice giving function

• a process for consulting people who will use the information and signposting

services about what their needs are and how they can best be met – this is

likely to mean providing information by different means to different groups.

2. Statutory agencies should themselves provide good quality accessible

information about their services

A key role for Healthwatch Enfield will be to ensure that statutory agencies are

good information providers and are sensitive to the needs of local communities and

those who face additional barriers in accessing information.

Healthwatch Enfield will identify where there are unmet needs for information, or

difficulties for people in accessing information, and will encourage statutory

agencies to improve provision.

3. Using limited resources sensibly and avoiding duplication

In developing an information and signposting system it will be important to

understand what information and information networks already exist locally,

through libraries, voluntary sector organisations and community groups (VCS), as

well as statutory organisations.

The service provided by Healthwatch Enfield should not replicate or duplicate

functions that the local authority, CCGs or local VCS provide.

Healthwatch Enfield has a role in co-ordinating current activities to ensure the

best possible range of sources of high quality and accurate advice and information.

Healthwatch Enfield has a role in identifying gaps in provision and ensuring that

these are met either by an already existing organisation(s) or by direct provision.

Definitions

Signposting

Signposting takes place when you give someone basic information about other

service providers, including contact details, based on their needs and your

knowledge of the organisations. There is no attempt to determine the outcome of

the signposting.

Information

A basic information service relies on individuals finding and using information

themselves. Assistance in locating the information can be provided within this

definition but not the identification of specific answers to a client’s problem. For

example, someone asking for information on registering with a GP could be helped

to find the appropriate part of the CCG website or be given a leaflet. Much basic

information provision will be via material on our website and direct links to other

websites (eg NHS choices).

We would aim to provide a service which went beyond this. Using standard

material we would help the client to locate the information they need and give an

explanation about what they need to do next. For example, a family with a

disabled child who had moved into Enfield asking about services could be given a

range of information and links to statutory provision and also told about local and

national voluntary organisations which offer further information and support

relevant to their child’s condition.

Generalist advice

This includes understanding the client’s problems, giving information and

explaining options, helping the client decide between options and giving assistance

such as identifying next steps. It does not involve taking on a case. In some

instances we might be able to offer this level of advice.

Reviewed April 2016

Enfield Healthwatch’s signposting function is not:

• to tell people what to do, or what course of action to take, or give their

opinions about what people should do

• to give clinical or anything that could be thought to be clinical guidance

or advice on medical interventions or conditions

• to build up case work

• to provide counselling

• to undertake referrals (unless following agreed protocols with local

organisations, or a potential safeguarding issue)

• a replacement for NHS Direct or 111 services.

Risk Register September 2015

Agenda item 5.

Risk Register SEPTEMBER 2015 (review April 2016)

KEY RISK LIKELIHOOD SIGNIFICANCE COMBINED SCORE

CONTROL MEASURES STEPS TO MITIGATE RISK

DATE

GOVERNANCE RISKS

1 Lack of Board members with the relevant skills/insufficient Board members

1 3 3 Stringent Board recruitment procedures are in place. Skills agreed by Board. Annual review of Board knowledge, skills and experience. Have an agreed notice period and handover.

Implement trustee induction & training if necessary

Sept 2016

2 Lack of strategy or forward planning

1 4 4 Strategic plan and strategic approach in place agreed by the Board

Work plan created to monitor performance

Sept 2016

3 Failure to comply with agreed policies

1 3 3 Regular process of review of policies in place

Confirm and monitor compliance

Sept 2016

4 Reporting to the Board (accuracy, timeliness & relevance)

2 4 8 Regular Board meetings arranged papers sent out 2 weeks before meetings.

Timely and accurate reporting to the board by all staff. Regular contact between Board members and staff

Sept 2016

5 External perception that Healthwatch is not having an impact

2 4 8 Board decides on priorities and takes into account likelihood of impact

Good relationships built with providers and commissioners. work includes ideas for service improvement. Promotion of our successes and impact.

Sept 2016

OPERATIONAL Risks

6 Contract - liabilities for non-performance

1 5 5 Work plan in place to make sure we are in compliance with our contract

Work plan reviewed at each Board meeting. Make sure we have access to professional advice

Sept 2016


on terms & conditions.

7 Customer satisfaction 1 4 4 Communications strategy, Customer Charter and a complaints procedure are in place

Review on a regular basis

Sept 2016

8 Reputational risk- media misrepresentation

3 4 12 Communication strategy in place advising staff how to communicate with the media. Also data protection and confidentiality policy in place

Regular reviews of all media in place and building working relationships. Inform all relevant stakeholders of the issue

Sept 2016

9 CRM fails to provide information needed. Inputting data too time consuming, loss of data and error with inputting data.

2 4 8 CRM in use and backup of data in place.

Back up of information in place.

Sept 2016

10 Employment issues

• Health & Safety issues (accidents)

• Loss of staff capacity (illness etc)

• Loss of experienced staff

1 2 1

3 3 4

3 6 4

Health & Safety policy in place, accident log and first aid kit in the office Staff job descriptions flexible enough to allow for cover. Funding sufficient to take on temporary help. Staff have regular Supervision meetings to ascertain any issues they may have. Clear outline of what is expected if leaving the organisation in the staff handbook

Reviewed in line with general policy updates. Culture in which staff are flexible and willing to pick up tasks. Knowledge shared and retrievable. Funding available to employ temp staff as necessary. Recording of “how to” information updated. Recruitment policies and procedures set out what is

Sept 2016 ongoing on-going


expected when recruiting new staff

11 Volunteers- not enough volunteers to carry out key tasks Volunteers underutilised and leave Volunteers do not adhere to policies outlined in the induction pack (Equal Opps, confidentiality, H&S and safeguarding)

2 2 2

4 3 4

8 6 8

Volunteer recruitment procedure in place, available on website to download for convenience Volunteer policy in place. Programme of E&V visits and community engagement agreed at Board level All volunteers have induction training covering all aspects of volunteering. Those interested in E & V receive further training in this field including adult safeguarding.

6 monthly volunteer drive (EVA, Libraries & Schools) Volunteer policy includes celebration of volunteers’ work and provision for feedback from volunteers when leaving. Ongoing programme of both E&V visits, surveys, audits and engagement events. Procedures are in place to identify gaps in training, volunteers are also expected to sign a volunteering agreement and abide by the Nolan principles

On-going On-going on-going

12 Conflict of interest whilst volunteering e.g. Enter & View visits, surveys etc.

1 3 3 Volunteers are to register any conflicts of interest prior to E & V visits or any other public engagement

Provide all volunteers with the opportunity to declare a conflict prior to a visit

on-going

13 Not having adequate back up arrangements in place for IT Breaches in Data Protection

2

5

10

All information in the shared directory is backed up to our server. Entrust –IT also we have an alternative power source if a power cut occurred.

Review service on an annual basis

Sept 2016


laws Failure to keep IT data systems updated

1 2

3 4

3 8

A data protection policy is in place, staff and board have made sure we are in compliance as a CIC with the laws in regards to IT and storage of personal data and we are also covered by public liability insurance. We have a contract in place with Entrust –IT Ltd who provide this service

Check for changes to legislation on an annual basis Staff regularly review IT needs

on-going on going

14 Security of assets 1 4 4 Office and building locked up nightly, alarm system in place porters/ security on site

Contents insurance cover

on-going

FINANCIAL Risks

15 Board lack sufficient financial information to be fully aware of financial status

1 5 5 Financial monitoring reports are prepared for each Board meeting to ensure access to financial information, in good time to make sound decisions

Ensure Board are happy with the currently financial arrangements. Make changes if more information is required

Quarterly

16 Unforeseen loss of income and inability to secure additional sources of income

3 4 12 Reserves policy in place. Be aware of funding landscape

Financial procedures in place. Liaise with other Healthwatch and investigate funding opportunities

Sept 2016

17 Dependency on income source 3 4 12 Be aware of funding landscape. Cultivate a good relationship with our commissioners- meet all targets, be flexible in our approach

ongoing

18 Fraud and theft 1 5 5 Financial procedures in place IT policy and restricted access to

Review procedures annually.

Sept 2016


monies. Insurance cover in place. Ensure insurance cover is adequate.

19 Pension commitments 1 3 3 Pension provider selected and all staff in process of being signed up. HW to be an early adopter. Pension regulator to be notified.

New legislation in regards to pensions already adopted by Board. Statutory requirements don’t affect us until July 2017

July 2017

20 Money in account over the limit covered by Deposit Protection Limit

3 1 3 Second account opened at different bank.

In place April 2017

COMPLIANCE

21 Not complying with legislation & regulations in line with our structure as a CIC

1 5 5 Appropriate policies and procedures adopted by the Board

Reviewed annually Sept 2016

22 Annual review and updating of insurance cover

1 4 4 Check policy to make sure we have the correct cover and are getting value for money.

Annual review August 2016

23 Annual audited accounts 1 5 5 HW Enfield have an audited accountant produced in compliance with our SLA and CIC status

Appoint auditors Sept 2016

KEY

Likelihood=the chance that the risk may occur, with 1= least likely 5=most likely

Significance= the impact or effect that will result if the risk occurs, with 1= little or no impact 5=severe and significant impact

AR=Annual Review

Draft outline work plans for 2016-18

At the February 2016 Board meeting the following priorities were agreed for

Healthwatch Enfield’s work over 2016-17 and into 2017-18.

a) Primary Care: access to GP services.

b) Mental Health

c) Adult social care

d) Dementia

e) People with communication impairments


Preliminary Work Plans for these Priorities

a) Primary Care access to GP services and information 2016-18

1. Continue to monitor the situation in relation to people who are

unregistered. Assess the impact of the Public Health information drive on

registration. Engage with homeless people.

2. Depending on the outcome of the additional appointments pilot consider

undertaking work on the availability of appointments, possibly adopting the

methodology used by Healthwatch Haringey.

3. Carry out follow-up visits to GP practices to test whether there have been

improvements since the publication of our report. Publish a report.

4. Carry out an audit of online GP services, potentially including work on NHS

Choices (cf HW Newcastle).

5. Consider how best to publish accessible data around Enfield primary care

provision. This to include a ‘local data hub’ section on the website where

people can go to look at a range of data where we have extracted the

information relating to Enfield residents. For example; GP FFT

performance, national patient survey results and any smaller surveys we

carry out ourselves (cf HW Camden).

b) Mental Health 2016-18

1. Develop and follow up the recommendations from our forthcoming thematic

report.

2. Consider how best to promote good practice examples from other areas.

3. Working at a strategic level (across 3 boroughs and 5 (NCL) boroughs)

promote service user involvement and service improvement. Participate as

the HW representative for the 3 HWs on the Barnet, Enfield and Haringey

Mental Health Strategic Partnership.

4. Dual Diagnosis: to investigate further the services available to people with

dual diagnoses (severe mental health and substance misuse) including IAPT

with a view to undertaking some work in year two. The Mental Health Trust

will be producing a report on Dual Diagnosis in September 2016 as part of

the Crisis Care Concordat.

5. Look at the measures being taken to reduce self-harm and suicides. The

MHT is developing an Action Plan which will include suicide prevention.

Again part of the Crisis Care Concordat.

6. Continue to participate in, and monitor, the patient involvement work of

the Mental Health Trust.

C) Adult Social Care 2016-18

1. Complete the programme of Enter and View visits to care of the elderly

wards and the rehabilitation ward. Reports with recommendations will have

been produced and responded to and this element of our work will be

completed early in 2016-17.

2. Continue to seek out opportunities to engage with older people who may be

recipients of care services or in need of information about them (for

example, visits to day centres, sheltered housing schemes, Greek and Greek

Cypriot Community group service users and collaboration with Winchmore

Hill Community Care). In particular to seek out harder to reach groups who

may not be aware of services.

3. Continue to investigate availability of data.

4. Continue to learn from work being done on social care by other

Healthwatch.

5. Continue to collect feedback via survey responses.

6. Continue with a programme of Enter and View visits, some of which will

include care/nursing homes.

NB. This area of work should be considered in conjunction with work on

Dementia and will also involve work with carers.

d) Dementia 2016-18

1. Building on engagement work already undertaken, continue to identify any specific areas of concern and examples of good practice. Carry out dementia-themed focus groups with other partners including Age UK Enfield, Over 50s Forum, Dementia Care (Edmonton), and specifically groups supporting BAME families affected by dementia.

2. Find out more about clinical care, including meeting colleagues at the Memory Service at Chase Farm.

3. Use our participation in partnership boards and working parties including carers’ partnership board, mental health partnership board, and integrated care for older people working group to raise the profile of dementia and seek service improvements.

4. Develop a programme of Enter & View visits to the dementia specialist wards and day services at Chase Farm.

5. Work with the Carers Centre to obtain improvements in services for carers of people with dementia.

6. Consider production of an initial report.

7. The second phase of the project would focus on specific areas which had come up as of concern.

e) People with communication impairments 2016-17

1. Follow up with providers and commissioners their responses to the

recommendations made in our report on Deaf patients. Consider writing this up

as a short summary report.

2. Using volunteers with a range of communication impairments work with the 12

other local HW in the NCEL area to complete the programme of Enter and View

visits to Emergency Departments, produce a report and recommendations.

Complete the Mystery Shopping programme and consider how we might use

this locally.

3. Later in the year follow up on the recommendations in the E&V reports for our

two local Trusts (NMUH and Royal Free).

4. Consider how we might best use the trained volunteers who are local Enfield

residents.

5. Continue to liaise with the Pocklington Trust around services for visually

impaired residents.

NB. Any additional work undertaken with the 13 borough HW group would be

dependent on external funding.


1. Encourage providers, regulators and commissioners to review their

communications (letters, patient information materials and website

materials) with patients/service-users.

2. Seek opportunities for patients and service users to be involved in checking

information leaflets and letters/appointment invitations.

3. Seek opportunities for Healthwatch to be involved in similar.

4. Check and promote compliance with NHSE Accessible Information Standards.

5. Promote examples of good practice in information provision.

6. Raise concerns and seek changes as necessary if information is unclear,

misleading or difficult to access.

Activity TypeSubject Activity Date Type of eventNumber of people engaged with

EngagementChinese Community meeting24/04/2015 09:30 Focus Group 13

EngagementMtg with Enfield Homes- Access to services27/04/2015 11:30 Focus Group 10

EngagementTurkish Community Event06/05/2015 11:26 Focus Group 4

EngagementEDA Hard of hearing group13/05/2015 11:20 Focus Group 10

EngagementEast Enfield Surgery PPG meeting07/06/2015 10:08 Other 13

EngagementVisit to Emerald House MH Suported Housing09/06/2015 14:48 Focus Group 4

EngagementJoint PEP/CTYP Mental health Meeting17/06/2015 15:02 Focus Group 25

EngagementOver 50's Forum Event28/07/2015 11:44 Focus Group 45

EngagementYoung People & Mental Health02/09/2015 15:29 Focus Group 4

EngagementVisit to Ruth Winsonte Centre10/09/2015 15:42 Focus Group 20

EngagementTo Talk to the Dementia Group17/09/2015 15:49 Focus Group 8

EngagementVisit to Park Road Sheltered Housing site25/09/2015 15:55 Focus Group 4

EngagementJubilee Ward neighbourhood forum06/10/2015 16:49 Other 13

EngagementEnfield Homes Access to Services Mtg19/10/2015 09:58 Focus Group 0

EngagementMeeting with Enfield Caribbean Association22/10/2015 10:07 Focus Group 17

EngagementVisit to Metropolitan Housing 12/11/2015 10:15 Focus Group 0

Engagementdiabetes support group08/12/2015 15:42 Focus Group 19

Engagementmental health consultation meeting26/01/2016 00:00 Focus Group 14

EngagementForest Road Practice PPG 16/02/2016 16:09 Other 20

EngagementEnfield Homes Access to Services Mtg22/02/2016 00:00 Focus Group 6

EngagementRiverside Social Care Visit24/02/2016 00:00 Other 20

EngagementGGCCE social care visit24/02/2016 13:45 Other 25

EngagementPPG Network Meeting01/03/2016 23:00 Other 18

EngagementPostive Enfield 02/03/2016 00:00 Focus Group 10

EngagementEnfield Carers Community House group03/03/2016 00:00 Focus Group 14

EngagementGhanaian Church Event06/03/2016 00:00 Other 60

EngagementInternational Womens day- AWWA & HW Enfield Event08/03/2016 14:40 Focus Group 30

426

Activity Venue Activity Date

Pop up Sainsburys Winchmore Hill 09/04/2015 11:25

Pop up Chase wellbeing session 10-2 10/04/2015 11:07

Pop up Moving on event at Dugdale centre 10-1 13/04/2015 14:01

Pop up Eldon Road Primary School 14/04/2015 13:30

Pop up Chase wellbeing session 10-2 17/04/2015 11:13

Pop up Enfield town library 28/04/2015 14:06

Pop up Trinity at bowes 11/05/2015 14:09

Pop up come a maying at forty hall 12 - 5 17/05/2015 14:44

Pop up Edmonton Green childrens sentre 19/05/2015 11:32

Pop up Enfield Highway Library 11-1 19/05/2015 14:48

Pop up Turkish stop smoking session at Kirkisrak community centre 21/05/2015 14:51

Pop up John Jackson library 10-12 09/06/2015 14:56

Pop up Carers fun day at Enfield town library 10-4 13/06/2015 15:10

Pop up Enfield over 50s forum falls awareness day 9.30 - 2.30 15/06/2015 15:19

Pop up chase farm hospital (UCC) 23/06/2015 15:21

Pop up Wilbury primary school health fair 2-4.30 26/06/2015 10:02

Pop up Southgate festival 11-5 11/07/2015 15:37

Pop up Edmonton show, pimms park 11-7 25/07/2015 09:00

Pop up North Mid joint Pop Up with HW Haringey 07/08/2015 11:57

Pop up Enfield town library 12-2 01/09/2015 15:41

Pop up Palmers Green Festival. Broomfield Park. 12-7 06/09/2015 12:00

Pop up Pop Up 16/09/2015 13:02

Pop up Chase farm hospital (clock tower) 10-12 29/09/2015 16:13

Pop up Enfield town library 12-2 27/10/2015 14:24

Pop up southgate circus library 10-12 24/11/2015 15:52

Pop up Pop up at beyond HIV event at Green Towers 1pm-6pm 04/12/2015 10:24

Pop up chase farm hospital (clocktower). 10-12 15/12/2015 15:53

Pop up NMUH patient experience day 1.30pm-3.30pm 16/12/2015 15:27

Pop up Pop up at Chase Farm (Main reception) 10-12 17/02/2016 16:02

Pop up Moving on Event 26/02/2016 00:00

Pop up NMUH- Pop Up 10-12 noon 16/03/2016 10:00

District Number of people engaged with

Winchmore Hill 100

Chase 5

Town 50

Lower Edmonton 10

Chase 5

Town 25

Bowes 8

Chase 36

Edmonton Green 13

Enfield Highway 30

Ponders End 19

Southbury 0

Town 20

Edmonton Green 150

Chase 50

Upper Edmonton 30

Southgate 30

Edmonton Green 80

Upper Edmonton 39

Town 20

Palmers Green 51

Upper Edmonton 31

Chase 73

Town 30

Southgate 6

Edmonton Green 30

Chase 12

Upper Edmonton 11

Chase 33

Town 5

Upper Edmonton 38

1040

BOARD REPORT TITLE: Review of community engagement 2015-16

DATE and AGENDA ITEM Item 8 14 April 2016

AUTHOR Lucy


For information


ATTACHMENTS: Pop up and community engagement records for 1 April 2015 to 31 March 2016

Over the year from 1 April 2015 to 31 March 2016, we estimate that we have engaged with nearly 1500 local people through our programme of pop up stalls and community engagement events. The attached spreadsheets show the range of our outreach and engagement with different local communities in all parts of the borough. Through these activities we have reached out to many people who had not previously heard of Healthwatch Enfield, explained what we do, and invited them to share their experiences of and comments about local health and care services. We have used the information they have given us as a basis for enquiries to local commissioners and providers, pointing out where services have not fully met the needs of local people and making suggestions for how services could be improved. In our pop up stalls, we try to strike a balance between (a) reaching out to the general public to let them know about Healthwatch, for example through our stalls at supermarkets, libraries and the various summer fairs which take place in Enfield each year, and (b) directly reaching people who are using health and care services, by holding stalls at local hospitals and at events targeted at particular groups of service users such as the Over 50s forum events and the Beyond HIV event in December. We try to keep our engagement meetings as interactive as possible, allowing plenty of time for questions, comments and group discussion, and often focusing on areas of particular relevance to the group in question. We have established good relationships with many of the CVS groups which operate in the borough supporting different sections of the community. Some of our meetings are with service user groups, such as the Diabetes support group, the Positive Enfield group, Patient Participation Groups at local practices, etc. A programme of visits to hear from elderly people who receive care in their own home is currently in progress. Other meetings are targeted at particular BAME communities, such as the Chinese community, Turkish community, Caribbean community and so on. We have also noticed that in those meetings or events which are not targeted at a particular ethnic group, such as Parent Engagement Panel meetings, there is almost invariably good representation from many different ethnic groups. Our volunteers play a critical role in our outreach and engagement activities. We now have a diverse and committed team of 17 volunteers who come from different ethnic backgrounds and between them speak 10 community languages in addition to English, and they have proved invaluable in helping us to communicate with and start to build relationships with some of the harder to reach communities. For example, a Turkish volunteer has helped to organise several meetings with the Turkish community, as well as a slot of Turkish local radio and coverage in Turkish newspapers. Our volunteers support us in all our engagement work, taking it in turns to run our pop up stalls, accompanying us on our visits to

different community and service user groups, and playing a full part in our Enter & View work. We have gradually increased the amount of information which we provide on our stalls and at engagement meetings. In addition to information about Healthwatch Enfield and the Voiceability advocacy service, we also display information from a variety of sources including Public Health, including information about how to live healthily with certain conditions such as diabetes (available in English and Turkish), information about different mental health conditions, information about adult social care services etc. We tailor the information to the expected audience so that, for example, at our meetings with the Ghanaian church group and with the African Women’s Welfare Association, we provided information about health conditions such as TB, high blood pressure, prostate cancer etc which are known to affect people from African communities to a greater extent than their white counterparts. Our self-seal Freepost Tell us your story cards which we hand out at pop up stalls and engagement meetings have proved very popular and people have sent in many comments about local services on these cards. We have made an effort to offer some materials in different languages and have had our Tell us your story cards translated into Turkish and Somali. At our request, the Voiceability standard leaflets have also been translated in Turkish and Somali. (They were already available in other community languages.) We always display and promote any relevant materials published in different languages by other organisations such as Public Health. One particular strand of our community engagement work is our programme of Enter & View visits to care homes, nursing homes, hospital wards etc. Enter & View visits provide an opportunity for patients, residents and family members to comment on the quality of the care in these services. Reports of our visits are sent to providers and commissioners, who are expected to respond to our recommendations. Our annual conference, which is always oversubscribed, is another opportunity for local people to share their views on local services and ask questions of our guest speakers who usually include representatives of local commissioners and providers. The issues and concerns which are raised in our engagement work are all recorded on our database, are regularly analysed for emerging themes, and inform much of the ongoing work of Healthwatch Enfield, including feeding into the decisions which are made about what aspects of health and social care to prioritise. Staff and Board members raise specific concerns in their meetings and correspondence with commissioners and providers, thus ensuring that these issues are considered at the highest level.

Board meeting 14th April 2016

Agenda item 10 Future Agenda items

Board meetings 2016-17

date Agenda items for discussion and information Agenda items for decision

16 June • Finance report

• Communications activity

• CQC reports

• Engagement/signposting Issues

• Chief Executive’s report

• Meetings attended

• Enter & View, Volunteers & community engagement update

• Annual Conference decision on theme

• Annual Report

• Audited Accounts

15

September • Annual Conference -update

• Finance report


• CQC reports





• Review of Risk Management policy

• Review of Risk Register

• Review of lone worker policy

• Review of Community Engagement Strategy

Wk. beg 10

October Annual Conference

15

December 2016

• Annual Conference report back

• Finance report


• CQC reports

• Agree Strategic priorities

• Review of Health and Safety policy

• Financial procedures and





Reserves policy

• Review of Vision and Values

• Review of Decision making and involvement procedures

• Enter and View policy

Topics

NHS constitution

Kings Fund evaluation of Healthwatch

BOARD REPORT TITLE: Chief Executive’s Report

DATE and AGENDA ITEM Item 11 14th April 2016

AUTHOR Lorna


For information


None

ATTACHMENTS: None

External Factors National There is a continuing media focus on the NHS with A&E and financial pressures being the main issues highlighted. Continued action by junior doctors is affecting local Trusts. Budget statement A ‘sugar tax’ was included in the Budget statement though not coming into effect till 2020 to allow time for the industry to reduce sugar content in food and drinks. From an Enfield perspective this has to be a good thing. GP sufficiency The Public Accounts Committee has accused the DH and NHS England of being complacent about the increased demand on GP services and rising public expectations, and the ability of general practice to cope with this. It warns that access to general practice varies considerably across the country, with greater availability in older, white and affluent areas. The report also identifies extreme workload pressures and low morale leading to clinicians leaving general practice. It concludes that neither the DH or NHS England have sufficiently good data to make informed decisions about general practice. It calls for improved data, a policy to encourage GPs to remain in the profession, and a strategy to improve access for ethnic minorities. The DH has responded that improvements will come from the new GP contract, and that GP recruitment has increased. Care Act Revised statutory guidance includes the following updated measures:

• More detail on the role of principal social workers to be lead practitioners and challenge management decisions on care. This includes quality assuring social work practice, supporting effective supervision, advising management on complex or controversial cases, and developing the safety, quality and consistency of social work practice.

• Clarification on how practitioners can comply with safeguarding legislation, including considering the need for a criminal investigation, and considering whether safeguarding enquiries should be made when people are self-neglecting.

• Additional information on financial abuse.

• More detailed explanation on potential conflict of interest with advocacy providers • Clearer guidance on cross-border arrangements.

Community Care magazine reports that the latest stocktake of Local Authorities around Care Act implementation found that the number of adult safeguarding cases doubled in the first six months, between April and October. This strongly suggests that safeguarding caseloads have increased substantially since the Act introduced a national statutory threshold for investigation. There are concerns that this may not just reflect changes due to the Act, but to quality problems in adult social care – in March the CQC identified 30 per cent of services as requiring improvement. The stocktake, which is used by the Local Govt Association and DH to monitor progress on the Act also found:

• an expected additional 56,000 social care assessments, up from 1.65 million the previous year

• a predicted 37 per cent increase in carers assessed as eligible for services and a 48 per cent increase in carers receiving council-funded services

• a 2 per cent increase in independent advocacy (the impact assessment estimated 7 per cent leading to concerns that not all eligible people are being offered advocacy

• only 29 per cent believed they had sufficient resources to implement the Act in 2016-17 and beyond – down from 81 per cent confidence for 2015-16.

Mortality From April all deaths in England and Wales will be investigated by independent medical examiners in order to improve patient safety, tackle inaccurate death reporting and tackle worrying trends. Around 300 senior doctors will be appointed to review cases, and can refer deaths to a coroner for investigation. Early pilots found that one in four hospital death certificates were inaccurate and one in five cause of death were wrong. Given concerns at NMUH this is welcome.

Local and Regional Developments NHSE: I attended a workshop on the NHSE Accessible Information Standards (AIS), which we’ve had input into as they have been developed. Compliance with the AIS is incumbent on all NHS and all adult social care organisations (with public funding) as follows: 1.4.16 – to have identified and recorded the information and communication needs of patients. 31.7.16 – Full implementation of all the standards (SCCC11605) and all Trusts should have Accessible Information policies. We will be looking for evidence that our local NHS providers (including GP practices) are prepared for implementation. CQC: BEH-MHT was inspected between 30 November- 4 December and their report has just been

published. The outcome was mixed with five services rated as ‘good’, with one ‘outstanding’.

Others require improvement and are:

• Child and adolescent mental health wards

• Specialist community mental health services for children and young people

• Community based mental health services for adults of working age

• Acute wards for adults of working age and psychiatric intensive care units

• Mental health crisis services and health-based places of safety

A Quality Summit is scheduled for April 27th. All sites run by the Royal Free were inspected in early February. We referred one care home and one care agency to the CQC because of concerns around quality of service provision.

Local Relationships Royal Free London NHS Foundation Trust Lucy has attended the Trust’s EDS2 grading workshops and has been able to take the learning from this to her work on EDS2 with the Mental Health Trust and CCG. Barnet, Enfield and Haringey-Mental Health Trust Rajinder is now attending as our representative on the newly re-established Patient Experience Committee. We arranged (sub-contracted to Barnet HW) two successful NHS Equality Delivery System 2 (EDS2) Grading workshops, one for mental health service users and one focused on Enfield Community Services. The Trust was very happy with the turnout and level of discussion. Along with Healthwatch Haringey, Deborah and I attended a meeting with Maria Kane (CEO), Mary Sexton (Director of nursing) and Andrew Wright (Director of Strategic Development) where we discussed finance, staffing, delays with the re-development of the St Ann’s site and the CQC inspection. North Middlesex University Hospital (NMUH) We’ve had several Enter and View visits (including the HENCEL funded joint HWs one to A&E) and have been using the opportunity presented by the Patient Experience Committee to raise issues of concern. A&E is the main focus of concern locally with ongoing difficulties in recruiting senior staff. CCG Deborah and I met with the CCG at the end of February. We discussed the ongoing pressure on NMUH A&E and raised our concerns about the need for a consistent communications message. We learnt of the new See and Direct initiative –with GPs placed in A&E and doing early triage – which seemed to be working well though it had only just started so too soon to make a proper assessment. Extra appointments initiative: this pilot which finished at the end of March has had mixed results. Despite the background tensions between the two GP networks, some 94% of practices used the service, demonstrating that practices were putting patients first. The surgery in the East of the borough proved more popular. We await a full review of the usage and impact. We asked specifically about the review of the Paediatric Assessment Unit at Chase Farm which had started last summer and were told it was at the clinical assessment stage. (This has now become a negative news story though we’d not been provided with any further update). We asked about Personal Health budgets as we’ve had enquiries from service users about this but things still seem to be at a very early stage of development. We raised our concerns about the poor consultation carried out by the CCG around the proposed withdrawal of gluten-free food on prescription. We had been contacted by a number of individual patients and also by Coeliac UK. The CCG have now undertaken to review the consultation process. We have written to the lead for Primary Care about the readiness of local GPs to implement online services fully from the beginning of April. PPGs I spoke at a meeting of the Forest Road practice PPG in mid –February and at a Borough-wide PPG meeting on 1st March at the Dugdale Centre and was able to highlight our work and promote the idea of joint working.

London Borough of Enfield Having submitted a budget with a 5% reduction (on top of the 2% reduction we had last year) we were surprised to be informed by Bindi Nagra, Assistant Director, Health, Housing and Adult Social Care, that a much larger reduction was expected. We revised the budget and submitted one based on 12% (plus the 2% from last year) and are due to meet Bindi and Michael Sprosson, our commissioners, on 11th April. I attended a meeting of the Quality in Care group which the CQC also attended and this provided an opportunity to discuss providers we share concerns about. We also got a useful update on projects being undertaken by the Quality Checkers. Local Healthwatch Co-operation We continue to work closely with our neighbouring HWs and attend London-wide HW meetings. I am representing Barnet, Haringey and ourselves on the recently established Mental Health Strategic Partnership Board. HW Islington attend the NCL Primary Care Joint Committee on behalf of NCL HWs, Deborah attends the NCL Urgent Care Network. Training on deaf awareness was offered via the HENCEL funded project.

Use of Our Statutory Powers Enter and View visits: see separate agenda item. As part of our HENCEL (Health Education North, Central and East London) funded work with other local HW we visited NMUH A&E on 18th Feb together with Haringey HW and trained volunteers who have communication barriers. The focus of the E&V was to explore provision for patients who face communication barriers – due to visual impairment, deafness, learning difficulties or aphasia. The visit was written up, recommendations agreed and sent to the Trust and their response has just been received.

Escalations to Healthwatch England: none

Workplan Highlights and Exception Report:

GP access: We have produced a report on how local GP practices are using the GP Friends and Family Test. This has been sent to all practices and PPGs. Deaf patients report: Following the publication of the report last year we recently sent a request to all providers, CCG, NHSE and Public Health to ask them to report back on the implementation of the recommendations. We have now received all but one of the update responses and will publish on our website. Mental Health interim report: Board members re-drafted the thematic report following the consultation event held in late January. CRM: the bugs which were limiting what we could do have now been sorted out. Website in a Box: the review of our website had been on hold awaiting the Healthwatch England review and updating of Website in a Box but we are now aware that this may not happen due to cutbacks do Joe will start implementing some interim changes. Annual Report: Healthwatch England have made some changes to the template and this has just been received. Joe is working on it.

ENGAGEMENT RECORDS 22 January to 1 April 2016

POP UPs completed

Numbers

Subject Date Location engaged with

Chase Farm Hospital (Clock Tower) 17/02/2016 Chase Farm 33

Moving On event (Dugdale Centre) 24/02/2016 Enfield Town 5

NMUH 16/03/2016 Edmonton 38

Total 76

POP Ups planned from 1 April to 31 May 2016

Chase Farm Hospital (Clock Tower) 18/05/2016 Chase Farm

NMUH 15/06/2016 Edmonton

Other pop ups to be confirmed

FOCUS GROUPS HELD from 22 January to 1 April 2016

Numbers

Subject/group engaged with

Mental health consultation meeting 26/01/2016 Edmonton 14

Forest Road Practice PPG 16/02/2016 Edmonton 20

Enfield Homes Access to Services group 22/02/2016 Edmonton 6

Riverside Housing: Christchurch Lodge 24/02/2016 Cockfosters 20

Greek/Greek Cypriot drop in 24/02/2016 Palmers Green 25

PPG Network meeting 01/03/2016 Enfield 18

Positive Enfield/Umoja 02/03/2016 Enfield 10

Enfield Carers community House Group 03/03/2016 Edmonton 14

Ghanaian church group 06/03/2016 Edmonton 60

International women's day event 08/03/2016 Edmonton 30

Total 217

Estimated total engaged with 293

FOCUS GROUPS to be arranged April/May

Age UK Enfield Friendship Club (previously postponed)

further meetings with Enfield Caribbean Association

Homeless group at Angel Corner

Greek Cypriot Elderly Group Community House

Already arranged for June

Jewish Care Southgate 07/06/2016

1

BOARD REPORT TITLE: Update on volunteers, Enter & View and community

engagement

DATE and AGENDA ITEM Item 12 14 April 2016

AUTHOR

Lucy Whitman


For information


N/A

ATTACHMENTS: Combined engagement records for 22 January to 1 April 2016

Volunteer recruitment and training update Four new community outreach volunteers have been recruited in the last two months and their induction is about to take place. All the new volunteers have personal experience as service users and/or carers, or have relevant professional experience. A volunteer who had previously left when she found paid employment has also returned, bringing our current total to 17 volunteers in all. Several of the new volunteers are interested in joining the Enter & View team in due course. Three of our volunteers recently took part in the PLACE audits at NMUH and BEH MHT Chase Farm site, and quite a few of them have signed up to take part in the next GP audit. We encourage our volunteers to report to us any instances of good or poor care which they or their families have experienced, and they have proved to be a valuable source of information about local services. Two of our volunteers have additional access/communication needs and we are particularly interested to hear whether their needs are being fully met when they use health and care services. Our volunteers continue to support us in our outreach work at pop up stalls and engagement events, and in our Enter & View programme. Their hard work and commitment is greatly appreciated.

Enter & View update We have completed a series of visits to local hospital wards where the majority of the patients are elderly. The report of our visit to Capetown Ward at Chase Farm Hospital has now been published on our website and sent to the relevant authorities. We have also visited Pymmes Zero Ward at NMUH and Magnolia Unit at St Michael’s, and reports on those visits are in preparation. When all reports are completed we will be able to draw some general conclusions about local inpatient care and discharge arrangements for elderly patients. We also took part in a joint visit (as part of the HENCEL funded project) with representatives from Healthwatch Haringey to A & E at NMUH to find out about access for patients with sensory disabilities

and communication difficulties. We have received a response from the Trust to our draft report about this visit, and the final report will be published imminently. In the coming months we intend to revisit some of the premises which we have visited in the past, to find out what improvements have been made in response to our recommendations. We

2

are also planning to visit a number of different care settings where people with dementia are receiving care. Finally, we note that many of the findings which we reported following our Enter & View visits to local mental health services last year have now been corroborated by the CQC in their recent inspection report on Barnet Enfield and Haringey Mental Health Trust. Similarly, at the recent stakeholder meeting to discuss the BEH-MHT Quality Accounts, mention was made of the “excellent” and “supportive” Enter & View reports from Healthwatch, “which highlight areas of best practice and areas that can be focused on”. This gives us confidence that we are on the right track with our Enter & View visits and reports; it validates the thoroughness of our approach and shows that, with our committed team of volunteers, we have been able to pinpoint the key areas where improvements are needed in local mental health services and to offer constructive support.

Community Engagement update Since the last Board meeting, we estimate that we engaged with about 75 members of the public through our pop-up stalls at Chase Farm and NMUH Hospitals, and at the Moving On event held at the Dugdale Centre in February. The Moving On event – a Transitions event for young people with learning disabilities, which has proved a good way to engage with people in previous years - was rather disappointing this year, as it was organised in a different way and far fewer people attended. We are currently holding a series of focus groups with elderly residents of sheltered accommodation and people who attend day centres. These meetings are helping us to find out more about local people’s experiences of care in their own home. We have attended a session run by Enfield Carers at Community House and spoken individually with a number of carers about their experience of services. This proved to be very useful and we plan to return. We also held a very successful series of meetings which were specifically targeted at African diaspora communities in Enfield. We attended a meeting of Positive Enfield, also known as Umoja, a peer-support group for people living with HIV, predominantly those from a Black African background; we gave a presentation and handed out a questionnaire about GP services at a meeting of the Ghanaian community group at St Edmund’s church in Edmonton; and we co-hosted an event for International Women’s Day with the African Women’s Welfare Association. All three engagement meetings helped to promote the work of Healthwatch Enfield to members of communities who may not previously have heard of Healthwatch; good relationships were established with members of these communities, which we hope to build on in future; and rich feedback was received at each of the meetings about local people’s experiences of health and care services. As a result of these meetings, a total of 35 new people signed up to receive regular updates from Healthwatch Enfield. We estimate that through our engagement events we have reached a further 220 people, bringing the total for the period to approximately 290. We held a productive consultation meeting at the end of January to discuss our draft mental health report, based on the findings of previous community engagement and Enter & View work, where we received valuable feedback on our recommendations. Further work has now been done on this report which we are planning to present to commissioners and providers. This is another example of how we involve local people in our efforts to secure improvements in health and care service design and delivery.

1

BOARD REPORT TEMPLATE

DATE and AGENDA ITEM 14th April 2016 Item 13: Key issues from Engagement and Signposting work

AUTHOR

Emma Friddin, Policy, Insight and Research Manager


For information


ATTACHMENTS: 6 pages attached, including this front sheet

REPORT: Please see attached Please note that ‘closed’ refers to the issues and comments in which Healthwatch Enfield has followed up through signposting, raising the issue/comment with other organisations or whereby no action is needed. ‘Open’ cases refer to the issues and comments that are in the progress of being addressed or are awaiting a response from another organisation Key

NMUH – North Middlesex University Hospital Trust

BH – Barnet Hospital (Royal Free London NHS Foundation Trust)

CFH – Chase Farm Hospital (Royal Free London NHS Foundation Trust)

BEH CS – Barnet, Enfield and Haringey Mental Health Trust Community Services

BEH MH – Barnet, Enfield and Haringey Mental Health Trust Mental Health Services

ECCG – Enfield Clinical Commissioning Group GPs – GP practices

LBE ASC – London Borough of Enfield Adult Social Care

LBE PH – London Borough of Enfield Public Health

Q1 – 1st April 2015 – 31st June 2015

Q2 – 1st July 2015 – 30th September 2015

Q3 – 1st October 2015 –31st December 2015

Q4 – 1st January 2016 – current

2

Issues and Comments Update

A total of 332 Enfield residents have raised an individual issue or comment with

Healthwatch Enfield since April 2015.

Quarterly issues and comments by provider

NMUH BH CFH RFH BEH CS

BEH MH

ECCG GPs LBE ASC

LBE PH

Other Total

Q1 8 8 12 1 1 4 2 36 4 1 14 91

Q2 11 1 8 0 1 2 1 9 14 0 17 64

Q3 14 1 13 1 2 4 0 20 4 0 6 65

Q4 17 4 18 1 3 4 5 27 0 0 33 112

Total 50 14 51 3 7 14 8 92 22 1 70 332

0

10

20

30

40

50

60

70

80

90

100

NMUH BH CFH RFH BEH CS BEH MH ECCG GPs LBE ASC LBE PH Other

Quarterly issues and comments by provider

Q4

Q3

Q2

Q1

3

Year to date themes by provider

NMUH BH CFH RFH BEH CS

BEH MH

ECCG GPs LBE ASC

LBE PH

Other

A&E 6 4 0 0 0 0 0 0 0 0 0

UCC 0 0 4 0 0 0 0 0 0 0 1

Car Parking 1 0 3 0 0 0 0 0 0 0 0

Carers 1 0 0 0 0 0 0 0 0 0 0

Hospital Outpatient 15 4 18 1 1 1 0 0 0 0 3

Hospital inpatient 14 4 7 1 2 0 0 0 0 0 1

Maternity 1 0 0 0 0 0 0 0 0 0 0

Phelbotomy 6 0 4 0 0 0 0 1 0 0 0

Patient transport 0 1 1 1 0 0 0 0 0 0 3

Mental health 0 0 0 0 0 8 0 0 0 0 4

CAMHS 0 0 0 0 0 2 0 0 0 0 0

Social Care 0 0 0 0 0 1 2 1 22 0 4

GPs 0 0 1 0 0 1 2 81 0 0 3

Dental 0 0 1 0 0 0 0 0 0 0 3

Sensory disability 0 0 1 0 0 0 0 9 0 0 0

Pharmacy 1 0 3 0 0 0 2 0 0 0 0

Other 5 1 8 0 4 1 2 0 0 1 48

4

0

10

20

30

40

50

60

70

80

90

100

NMUH BH CFH RFH BEH CS BEH MH ECCG GPs LBE ASC LBE PH Other

Year to date themes by provider Other

Pharmacy

Sensory disability

Dental

GPs

Social Care

CAMHS

Mental health

Patient transport

Phelbotomy

Maternity

Hospital inpatient

Hospital Outpatient

Carers

Car Parking

UCC

A&E

0

10

20

30

40

50

60

70

80

90

100

Year to date themes of issues and comments

5

0

10

20

30

40

50

60

70

80

Year to date method of contact

95

46

191

Year to date distribution of Issue/Concerns, Compliments and Comments

Comments

Compliment

Concern

6

313

19

Year to date progress of follow up

Closed

Open

Board Report Title: Update on Communications Activity

DATE and AGENDA ITEM

Item 14: Update on Communications Activity 14th April 2016

AUTHOR Joe Lee


Information


ATTACHMENTS:

REPORT: Website

Sessions % new visitors

Average session length

Bounce rate

January 1,197 75.9% 1:48 67.67%

February 1,420 73% 2:13 62.96%

Apr-February

11,883 (average 1080 per month)

74.7% 1:54 65.38%

I included April – February stats so you have a comparator in which to judge the January and February stats Most popular news items over the January – February time period (home page views removed)

Name Views

Work for us 585

You can now book blood test appointments at Chase Farm hospital

317

You said, we did 229

Publications and insight 131

News 124

Meet the team 116

Volunteering 86

Meet the Board 80

Healthwatch Enfield are recruiting a new Chief Executive 78

Enter and View 76

What we do 69

North Middlesex appointed as the provider for Sexual Health in Enfield

66

Find services 62

Chase Farm Hospital redevelopment map released 61

Healthwatch Enfield co-ordinate workshops on Enfield Community Health Services' performance on access and

58

equality

Events 50

Social Media 30 new twitter followers (834 followers as of end of February) 11,233 impressions January – February Impressions are the amount of times a tweet actually appears on someone’s feed who is scrolling through twitter. This compares to the old system (reach), that counted the potential impressions of all tweets over the time period. 4 new facebook likes (87 Facebook likes as of end of February) Newsletters We had a clear out of subscribers I January who we knew to have moved on from the jobs related to the email addresses they were signed up with. 27 subscribers added in January / February. 8 emails sent since April. In this recent period:

Name of newsletter

recipients Open rate

Click rate

Total opens

Total clicks

January newsletter

539 36.9% 6% 656 92

February newsletter

528 35.1% 6.6% 612 81

I have started to include total opens and total clicks as some recipients forward the newsletter on to others in their organisation (especially Liz Shaw at NMUH and Lena Santi at Enfield Council), and opens and clicks from those recipients are not counted in the open/click rate statistics, though are captured in total opens/clicks. No print newsletter in this period, though is currently in production Press 2 press articles achieved in the period.

Date Headline Media outlet 29/01/2016 Tell inspectors what you think about Chase

Farm health watchdog urges Enfield Advertiser

17/02/2016 Patients' views needed (letter) Enfield Independent

Targets and notes Produce 4 print newsletters per year, distributing at least 500 copies.

We have released two, and are working on the third. We only began in the summer Produce 10 e-newsletters per year with a minimum reach of 500 per edition We have released 9 so far this year Achieve a Twitter reach of 1 million per year (retweets and mentions) – Twitter now measures impressions instead of reach. I have proposed a target of 5,000 a month in the revised comms strategy. Achieve a Twitter and Facebook follower/like growth of 15% per quarter Though not a full quarter, twitter followers only grew 4% and Facebook 5% in November-December. We will implement further paid advertising on social media in order to improve on this. New follower/like acquisition seem to occur in a linear rather than exponential fashion. Attract new subscribers to our e-newsletter at a growth rate of 30 per quarter We added 59 new subscribers in the 4th quarter 2015/16 Achieve a website sessions per month growth of 10% per quarter This has not been achieved. Page views steadily climbed to a high point in July, but have fallen off since. All time website data is below.

Maintain at least a 50% new visitor rate. We are on 74.7% for the year Maintain an average session length of at least 3 minutes, and a bounce rate of under 60% This is at 1:54 and 65.38% for the year. Place at least 1 press story per month in a local paper We have generated 39 stories so far this year Achieve coverage in 3 BME outlets per year We have generated 6 stories so far this year

1

BOARD REPORT TEMPLATE

DATE and AGENDA ITEM 14th April 2016 Item 15: CQC reports affecting Enfield

AUTHOR

Emma Friddin, Policy, Insight and Research Manager


For information


ATTACHMENTS: This one page

REPORT: Barnet, Enfield and Haringey Mental Health Trust The report for Barnet, Enfield and Haringey Mental Health Trust was published on 29th March 2016. The trust came out overall as ‘requires improvement’. The ‘Safe’, ‘Effective’, ‘Responsive’ and ‘Well-led’ domains ‘require improvement’ whereas ‘Caring’ was rated as ‘Good’. Overall there were six requirement notices for the trust. The full report can be found on the CQC website http://www.cqc.org.uk/provider/RRP GP inspections This quarter there has been a total of five published reports for GP inspections in Enfield. Two of these reports were rated as ‘good’ and three were rated as ‘requires improvement’. The total number of Enfield GP practices with a rating from the ‘new’ CQC inspection method is now seven (14%). Other CQC reports to note We have been made aware of a couple of care homes that have been recently inspected by the CQC and have been rated as ‘inadequate’. We will disseminate these reports once they have been published, but the CQC did immediately notify Enfield Council.

http://www.cqc.org.uk/provider/RRP

Activity Report

Limit To Current User Is equal to No

Activity Date Between 1st April, 2015 and 31st March, 2016

Activity Type Is Meeting

Include Case Activities Is equal to No

Target Contact Name Activity Type

Subject Activity Date Type of meeting

Whitman, Lucy; NMUH Meeting NMUH Patient Experience Group Meeting

2nd April, 2015 2:00 PM

Provider - Hospital Trusts

Reith, Lorna; Health Educ North Central & East London Meeting Joint Healthwatch Meeting7th April, 2015 1:00 PM

Healthwatch meetings

Fowler, Deborah Meeting NCL- Urgent Care Programme Board

13th April, 2015 3:00 PM


Reith, Lorna Meeting Out of Hours & NHS Reference Group

13th April, 2015 6:00 PM

Enfield CCG

Reith, Lorna; Gail Hawksworth Meeting Quarterly Meeting14th April, 2015 2:00 PM

Enfield CCG

Fowler, Deborah Meeting H&WB Board meeting14th April, 2015 6:30 PM


Whitman, Lucy Meeting Learning Disabilities Health Sub Group

16th April, 2015 10:30 AM

Partnership Board

Friddin, Emma Meeting NC&EL Quality Surveillance Meeting

16th April, 2015 9:30 PM

NHS England

Reith, Lorna; Fowler, Deborah; Bindi Nagra; James, John Meeting LBE & HW Enfield continued funding decision meeting

20th April, 2015 3:00 PM

LB Enfield

JAMES, John Meeting Mental Health Partnership Board

21st April, 2015 2:15 PM

Partnership Board

31st March, 2016 10:56 AM

https://enfield.healthwatchcrm.co.uk/civicrm/contact/view?reset=1&cid=1658


https://enfield.healthwatchcrm.co.uk/civicrm/activity?atype=1&action=view&reset=1&id=710&cid=1658&context=report&searchContext=activity


























Reith, Lorna Meeting Meeting with Barnet Football Club

22nd April, 2015 3:30 PM

Fowler, Deborah Meeting Enfield Integration Board- Better Care Fund

22nd April, 2015 4:00 PM

LB Enfield

Fowler, Deborah Meeting Healthwatch England- Audit Meeting

23rd April, 2015 9:00 AM


Reith, Lorna; Bahl, Parin Meeting Safeguarding Adults Board- Induction New Members

27th April, 2015 2:30 PM

LB Enfield

Reith, Lorna; Health Educ North Central & East London Meeting Joint Healthwatch Meeting29th April, 2015 10:00 AM


Skivington, Noelle Meeting Care Act Board Meeting29th April, 2015 2:00 PM

LB Enfield

Royal Free Chase Farm Meeting Royal Free Board Meeting29th April, 2015 3:00 PM


Reith, Lorna; Wilson, Mike; NMUH Meeting NMUH Quality Accounts Meeting

1st May, 2015 9:30 AM


Reith, Lorna; Worrall, Litsa Meeting Meeting to Discuss PPG's1st May, 2015 2:00 PM

Other

Reith, Lorna; NMUH Meeting NMUH Pateint Experience Group

7th May, 2015 2:00 PM


Reith, Lorna; North Central London NHS Meeting 111 & Out of Hours Comisisoning Meeting

12th May, 2015 6:00 PM

Enfield CCG

Reith, Lorna; Fowler, Deborah; Fairbairns, Aimee; Pike, Jane; Nkrumah, Edmund

Meeting Enfield CCG's PPE Committee Engagement Strategy

15th May, 2015 10:00 AM

Enfield CCG

Fowler, Deborah Meeting Enfield Integration Board20th May, 2015 2:00 PM

Partnership Board

Reith, Lorna Meeting North Central & East London Quality Surveillance Group

21st May, 2015 10:00 AM

NHS England











































Malwah, Michelle Meeting Community House User Group Forum

21st May, 2015 10:00 AM

Other

Whitman, Lucy Meeting Enfield CCG Equalities Task & Finish Group

27th May, 2015 10:30 AM

Enfield CCG

James, John Meeting NMUH Trust Board Meeting28th May, 2015 11:00 AM


Skivington, Noelle Meeting Royal Free Hospital Board meeting

28th May, 2015 3:00 PM


Reith, Lorna; Diba, Georgina Meeting Mtg to discuss safeguarding interviews

1st June, 2015 10:13 AM

LB Enfield

Lucas, Audrey Meeting BEH-MHT Board Meeting1st June, 2015 1:00 PM


Skivington, Noelle Meeting PLACE Assessment2nd June, 2015 10:19 AM


Reith, Lorna Meeting NHS 111 & Out of Hours group

2nd June, 2015 10:22 AM

Enfield CCG

Fowler, Deborah Meeting Gov Today Webinar3rd June, 2015 10:24 AM

Other

Bahl, Parin Meeting Health & Wellbeing (Development)

3rd June, 2015 10:26 AM

LB Enfield

Whitman, Lucy Meeting NMUH Patient Experience Group

4th June, 2015 2:00 PM


Reith, Lorna Meeting Joint Healthwatch Mtg8th June, 2015 10:45 AM


Reith, Lorna; Jackson, Fiona Meeting Signage at Chase Farm Site8th June, 2015 10:48 AM


Bahl, Parin Meeting LBE- Safeguarding Adults Board

8th June, 2015 2:00 PM

LB Enfield

































Fowler, Deborah Meeting NHS Citizens & Local Healthwatch Workshop- Webinar

9th June, 2015 10:56 AM

NHS England

Reith, Lorna Meeting London Assembly Health Committee Launch

9th June, 2015 11:03 AM

Other

Reith, Lorna; McCarthy, Scarlett Meeting Voiceability & Team Meeting10th June, 2015 11:10 AM

Other

Whitman, Lucy Meeting Voluntary Organisation Network Mtg

10th June, 2015 12:00 PM

Other

Fowler, Deborah Meeting Enfield CCG Governing Body Meeting (part 1-Public)

10th June, 2015 2:30 PM

Enfield CCG

Reith, Lorna; Fowler, Deborah; Dodd, Dominic Meeting Development at Barnet & Chase Farm

11th June, 2015 11:17 AM



16th June, 2015 2:15 PM

Partnership Board

Reith, Lorna Meeting Healthwatch London Network Meeting

17th June, 2015 2:00 PM


Reith, Lorna; Fowler, Deborah; James, John; Nagra, Bindi

Meeting LBE- Meeting with Bindi Nagra

19th June, 2015 10:00 AM

LB Enfield

Reith, Lorna; Fowler, Deborah; Giladi, Vivien; Meth, Monty

Meeting Mtg with the over 50's Forum22nd June, 2015 11:33 AM

Other

Whitman, Lucy Meeting Mtg with Julie Firth & EDA- services for Deaf people

23rd June, 2015 9:54 AM


Reith, Lorna; Gail Hawksworth Meeting Quarterly meeting23rd June, 2015 3:00 PM

Enfield CCG

Reith, Lorna; Wise, Liz; Abedi, Mo; Fairbairns, Aimee; Fowler, Deborah

Meeting Quarterly update meeting23rd June, 2015 3:30 PM

Enfield CCG













































Fowler, Deborah Meeting London Quality Surveillance Group Mtg

24th June, 2015 10:07 AM

NHS England

Fowler, Deborah Meeting HWE England Audit teleconference

25th June, 2015 11:35 AM


Skivington, Noelle Meeting Royal Free Hospital Board meeting

25th June, 2015 3:00 PM


Reith, Lorna Meeting NCL-Joint Health Scrutiny meeting

26th June, 2015 10:00 AM

NHS England

Reith, Lorna Meeting Urgent Care Programme Board29th June, 2015 10:13 AM

Enfield CCG

Skivington, Noelle Meeting Royal Free Hospital Stakeholders Meeting

30th June, 2015 10:32 AM


Reith, Lorna; Fowler, Deborah; Fairbairns, Aimee Meeting Follow up Meeting30th June, 2015 10:37 AM

Enfield CCG

Reith, Lorna Meeting NCEL Quality Surveillance Meeting

2nd July, 2015 2:21 PM

NHS England

Reith, Lorna; Wright, Claire Meeting Pedeatric Assessment Unit Meeting

3rd July, 2015 10:36 AM


Reith, Lorna; Fairbairns, Aimee Meeting Update meeting6th July, 2015 10:46 AM

Enfield CCG

Reith, Lorna Meeting NCL Healthwatch CEO's Mtg7th July, 2015 10:46 AM


Skivington, Noelle Meeting Health Improvement Partnership Board

7th July, 2015 10:51 AM

LB Enfield

Reith, Lorna Meeting NCL NHS 111 Out of Hours Mtg

7th July, 2015 10:54 AM

NHS England

Reith, Lorna Meeting Chase Farm PAU review8th July, 2015 12:38 PM




































Fowler, Deborah; Reith, Lorna; James, John; Ahmad, Shahed

Meeting meeting with the head of Public Health

9th July, 2015 12:40 PM

LB Enfield

Reith, Lorna; Fowler, Deborah; Keazor, Nneka Meeting Introductory Meeting13th July, 2015 10:42 AM

Other

Fowler, Deborah Meeting HW England Meeting14th July, 2015 9:00 AM


Reith, Lorna; Diba, Georgina Meeting Meeting to discuss social care project

14th July, 2015 10:40 AM

LB Enfield

Fowler, Deborah Meeting Health & Well Being Board14th July, 2015 12:42 PM

LB Enfield

Fowler, Deborah Meeting Healthwatch England & ADASS Meeting

14th July, 2015 3:00 PM


Fowler, Deborah Meeting Healthwatch England Board meeting

15th July, 2015 12:50 PM


Reith, Lorna Meeting JSNA Steering Group16th July, 2015 12:53 PM

LB Enfield

Reith, Lorna Meeting BEH/ MHT- Healthwatch Directors Mtg

17th July, 2015 12:54 PM


Skivington, Noelle; Lucas, Audrey Meeting Carers Partnership Board20th July, 2015 2:00 PM

Partnership Board

Lucas, Audrey Meeting BEH -MHT Trust Board meeting

27th July, 2015 1:00 PM


Fowler, Deborah Meeting Enfield CCG Governing Body Meeting

29th July, 2015 3:00 PM

Enfield CCG

Skivington, Noelle Meeting Royal Free Hospital Board Meeting

29th July, 2015 3:00 PM


Bahl, Parin Meeting NMUH Trust Board Meeting30th July, 2015 2:00 PM








































Fowler, Deborah Meeting 111/OOH programme Board3rd August, 2015 10:31 AM

NHS England

Lucas, Audrey Meeting Physical & Sensory Disabilities Partnership Board

3rd August, 2015 10:38 AM

LB Enfield

Reith, Lorna Meeting NHS 111 &OOH PPRG4th August, 2015 10:22 AM

Other

Skivington, Noelle Meeting Care Act Board Meeting4th August, 2015 10:29 AM

LB Enfield

Reith, Lorna Meeting CCG Stakeholders Group5th August, 2015 4:23 PM

Enfield CCG

Whitman, Lucy Meeting NMUH Patient Expereince Group

6th August, 2015 4:22 PM


Reith, Lorna; Lucas, Audrey Meeting Meeting with Joan Ryan7th August, 2015 12:35 PM

Other

Reith, Lorna; Lucas, Audrey; Ryan, Joan Meeting Introductory Meeting7th August, 2015 4:21 PM

Other

Fowler, Deborah Meeting CCG Governing Body Meeting12th August, 2015 12:42 PM

Enfield CCG


18th August, 2015 12:48 PM

Partnership Board

Enfield Disability Action (EDA); Whitman, Lucy Meeting Meeting to discuss Social care24th August, 2015 3:26 PM

Other

Reith, Lorna; Fowler, Deborah; Fairbairns, Aimee; Dempsey, Angela

Meeting Representation on Quality & Safety/Risk Cttee


Enfield CCG

Reith, Lorna Meeting BEH- Patient Expereince Committee



Reith, Lorna Meeting NMUH Clinical Quality Review Group








































Reith, Lorna Meeting NHS 111 & OOH PPRG1st September, 2015 4:09 PM

NHS England

Reith, Lorna Meeting Pediatric Assessment Unit2nd September, 2015 4:08 PM



3rd September, 2015 12:51 PM


Whitman, Lucy Meeting NMUH Pateint Expereince Group Mtg



Fowler, Deborah Meeting 111/OOH Programme Board7th September, 2015 12:59 PM

NHS England

Abdullahi, Cllr Abdul Meeting Introductory Meeting8th September, 2015 3:59 PM

Other

Fowler, Deborah; Reith, Lorna; McBeal, Deborah; Jenkins, Paul

Meeting Introductory Meeting8th September, 2015 4:01 PM

Enfield CCG

Whitman, Lucy; Mind In Enfield Meeting Meeting with Mind Staff10th September, 2015 3:46 PM

Other

Skivington, Noelle Meeting CFH Redevelopment Stakeholders Public Meeting

10th September, 2015 3:58 PM


Fowler, Deborah Meeting H&WB Development Session14th September, 2015 1:05 PM

LB Enfield

Bahl, Parin Meeting safeguarding adults board14th September, 2015 1:10 PM

LB Enfield

Whitman, Lucy Meeting Equal Access Group14th September, 2015 3:56 PM


Reith, Lorna Meeting Enfield Vision Strategy15th September, 2015 1:15 PM

Other

Reith, Lorna Meeting NCL Healthwatch Meeting15th September, 2015 3:55 PM




































Fowler, Deborah Meeting Enfield Integration Board16th September, 2015 1:23 PM

LB Enfield

Reith, Lorna; Robinson, Louise Meeting Introductory Meeting16th September, 2015 3:40 PM

Other

James, John Meeting Enfield Strategic Partnership Older Peoples PB


LB Enfield

Reith, Lorna Meeting Enfield Quality Care Group17th September, 2015 1:43 PM

LB Enfield

Reith, Lorna Meeting Local Healthwatch London Network



Whitman, Lucy Meeting Health Network Meeting21st September, 2015 12:44 PM

Other

Lucas, Audrey Meeting BEH MHT Annual General Meeting

21st September, 2015 1:51 PM


Whitman, Lucy Meeting Health Sub Group Mtg22nd September, 2015 12:58 PM

LB Enfield

Fowler, Deborah Meeting Audit & Risk Sub- Committee22nd September, 2015 1:57 PM


Reith, Lorna; Gail Hawksworth Meeting Quarterly Update Meeting22nd September, 2015 2:00 PM

Enfield CCG

Reith, Lorna; Fairbairns, Aimee; Abedi, Mo; Bennett, Paul

Meeting Quarterly CCG meeting22nd September, 2015 2:39 PM

Enfield CCG

James, John Meeting Health Improvement Partnership

22nd September, 2015 4:00 PM

Partnership Board

Fowler, Deborah Meeting Healthwatch England -Audit meeting


NHS England

Fowler, Deborah Meeting Enfield CCG AGM23rd September, 2015 2:42 PM

Enfield CCG





































JAMES, John Meeting NMUH Board meeting24th September, 2015 2:45 PM


Skivington, Noelle Meeting Royal Free Hospital Board mtg24th September, 2015 2:51 PM


James, John Meeting Hospital Discharge Working Group

28th September, 2015 10:49 AM

LB Enfield

Lucas, Audrey Meeting BEH MHT Board mtg28th September, 2015 2:53 PM


Fowler, Deborah Meeting Healthwatch Workshop30th September, 2015 2:59 PM


Reith, Lorna Meeting HW England & BMA1st October, 2015 10:08 AM


Reith, Lorna Meeting NCEL Quality Surveillance Mtg

1st October, 2015 3:03 PM

NHS England

Reith, Lorna Meeting NCL Urgent Care Programme Board

5th October, 2015 10:19 AM

NHS England

Lucas, Audrey Meeting London Ambulance- Patient Representation Panel


Other

Whitman, Lucy; Reith, Lorna Meeting Meet Terry Joe-BEH MHT8th October, 2015 10:24 AM

Other

Reith, Lorna Meeting Meeting with Gerald Alexander (Pharmacists)


Other

Fowler, Deborah Meeting Regional Quality Surveillance Group


Enfield CCG

Fowler, Deborah Meeting Health Scrutiny Panel13th October, 2015 10:25 AM

LB Enfield

Reith, Lorna Meeting NHS 111 PPRG13th October, 2015 10:28 AM

Enfield CCG
































Fowler, Deborah Meeting CCG Governing Body Meeting14th October, 2015 10:40 AM

Enfield CCG

Lucas, Audrey Meeting LAS Patient Forum Meeting14th October, 2015 10:42 AM

Other

Skivington, Noelle Meeting CQC Annual Report Launch15th October, 2015 10:43 AM

CQC

Whitman, Lucy Meeting EDS2 Task & Finish Group15th October, 2015 10:44 AM

Enfield CCG

Fowler, Deborah Meeting Health & Wellbeing Board15th October, 2015 10:46 AM

LB Enfield

Lucas, Audrey Meeting Carers Partnership Board19th October, 2015 10:47 AM

LB Enfield

Sunner, Rajinder Meeting Mental Health Partnership Board


LB Enfield

Reith, Lorna Meeting General Medical Council Mtg21st October, 2015 10:51 AM

Other

Friddin, Emma Meeting JSNA Steering Group22nd October, 2015 10:33 AM

LB Enfield

Skivington, Noelle Meeting Royal free Hospital Board22nd October, 2015 10:52 AM


Meeting 22nd October, 2015 1:51 PM

Reith, Lorna Meeting HENCEL Mtg26th October, 2015 10:35 AM


Reith, Lorna Meeting NCL Healthwatch26th October, 2015 10:36 AM


Bahl, Parin; Lucas, Audrey Meeting HW England Parliamentary Reception


Other































Reith, Lorna Meeting General Practice Quality Improvement Group


Enfield CCG

Reith, Lorna Meeting CCG Quality & Risk Group28th October, 2015 10:58 AM

Enfield CCG

Lucas, Audrey Meeting BEH MHT Quality Accounts Stakeholders Event


Other

Fowler, Deborah Meeting Urgent Care Programme Board2nd November, 2015 11:02 AM

Enfield CCG

Bahl, Parin Meeting HWB Board Development4th November, 2015 11:06 AM

LB Enfield

Reith, Lorna Meeting CCG PPE Meeting5th November, 2015 11:08 AM

Enfield CCG

Whitman, Lucy; Kong-Rawlinson, Mable Meeting NMUH Patient Experience Group

5th November, 2015 2:58 PM


Fowler, Deborah; Reith, Lorna Meeting Meeting with Kate Osamor MP6th November, 2015 11:11 AM

Other

Reith, Lorna Meeting Patient & Public Improvement Group (PPI)

9th November, 2015 10:37 AM


Whitman, Lucy Meeting Physical & Sensory Disabilities Patenrship Board


LB Enfield

Sunner, Rajinder Meeting SE Mental Health Commissioning Network Conference


Other

Reith, Lorna Meeting NHS 111 and OOHs PPRG10th November, 2015 12:11 PM

Enfield CCG

Reith, Lorna Meeting Mental Health Trust Patient Experience


Other































Fowler, Deborah; Reith, Lorna; Taylor, Doug Meeting Meeting with the leader of the Council- Cllr Taylor


LB Enfield

Fowler, Deborah; Reith, Lorna; Worrall, Litsa Meeting Meet with Litsa- GGCCE16th November, 2015 10:46 AM

Other

Fowler, Deborah; Reith, Lorna; Karen Trew; McBeal, Deborah; Jenkins, Paul; Worrell, Litsa

Meeting GP Networks16th November, 2015 1:13 PM

Enfield CCG

Reith, Lorna; Fowler, Deborah Meeting Quartlerly CCG Meeting17th November, 2015 1:18 PM

Enfield CCG

Reith, Lorna Meeting HENCEL Interviews17th November, 2015 2:21 PM


Reith, Lorna; Fowler, Deborah Meeting Meet with David Burrowes MP25th November, 2015 1:21 PM

Other

Reith, Lorna Meeting Royal Free Hospital Trust Board



James, John Meeting NHUH Trust Board meeting26th November, 2015 1:24 PM


Fowler, Deborah Meeting JHOSC27th November, 2015 10:52 AM

LB Enfield

Lee, Joe Meeting HW Communication Meeting27th November, 2015 1:25 PM


Lucas, Audrey Meeting BEH MHT Trust Board30th November, 2015 1:27 PM

Other

Reith, Lorna Meeting NCEL QSG Meeting1st December, 2015 1:28 PM

NHS England

Reith, Lorna Meeting London Ambulance Quality Summit

2nd December, 2015 3:22 PM

Other

Reith, Lorna Meeting HW Reference Group Meeting3rd December, 2015 12:00 AM

Other











































Whitman, Lucy Meeting NMUH Pateint Experience Group

3rd December, 2015 1:31 PM


Reith, Lorna; Fowler, Deborah; Bindi Nagra Meeting Mtg- with Mr B Nagra- (LBE-ASC)

4th December, 2015 10:54 AM

LB Enfield

Reith, Lorna; Fowler, Deborah; Andrews, Laura; Dean, Keith; Gail Hawksworth

Meeting BEH Mental Health Strategic Partnership Board


Enfield CCG

Bahl, Parin Meeting Safeguarding Adults Board7th December, 2015 12:00 AM

LB Enfield

Fowler, Deborah Meeting NCL Programme Mobilisation Workshop for Urgent Care

7th December, 2015 3:31 PM

Enfield CCG

James, John Meeting Integrated care Working Group9th December, 2015 10:56 AM

Enfield CCG

Reith, Lorna Meeting Governing Body part 19th December, 2015 1:33 PM

Enfield CCG

Reith, Lorna Meeting London Assembly9th December, 2015 3:33 PM

Other

Reith, Lorna; Fowler, Deborah Meeting Local HW London Network10th December, 2015 10:57 AM


Reith, Lorna Meeting LBE- Quality Care Group10th December, 2015 1:34 PM

LB Enfield

Fowler, Deborah Meeting Health & Wellbeing Board10th December, 2015 1:37 PM

LB Enfield

Whitman, Lucy Meeting EDS2 Update meeting10th December, 2015 3:35 PM

Enfield CCG

Reith, Lorna Meeting HENCEL Meeting14th December, 2015 3:36 PM


James, John Meeting Health Improvement Partnership Board


LB Enfield







































Whitman, Lucy Meeting LD-Health Sub Group15th December, 2015 10:59 AM

LB Enfield

Whitman, Lucy Meeting BEH MHT Patient Experience Committee



Reith, Lorna; Fowler, Deborah; Dodd, Dominic Meeting Meeting with David Sloman- Royal Free



Whitman, Lucy Meeting Voluntary Organisation Network


Other

Reith, Lorna Meeting London HW Network Meeting17th December, 2015 2:01 PM


Skivington, Noelle Meeting Royal Free Hospital Board17th December, 2015 2:03 PM


Reith, Lorna Meeting BEH Mental Health Strategic partnership Board


Enfield CCG

Reith, Lorna Meeting Enfield Quality Care Group17th December, 2015 3:39 PM

LB Enfield

Reith, Lorna Meeting London QSG Steering Group18th December, 2015 2:04 PM

NHS England

Reith, Lorna Meeting NMUH Clinical Quality Review Board



Reith, Lorna Meeting Mtg Local Medical Committee21st December, 2015 11:01 AM

Other

Fowler, Deborah Meeting NCL Urgent Care Programme Board

4th January, 2016 3:43 PM

Enfield CCG

Reith, Lorna; James, John; Fowler, Deborah Meeting Meeting NMUH CEO, Director of Nursing, Chairman



Fowler, Deborah Meeting HWBB Development Session6th January, 2016 3:50 PM

LB Enfield



































Reith, Lorna Meeting Quality & Risk Sub Group Meeting


Enfield CCG

Whitman, Lucy Meeting Enfield CCG Patient & Public Engagement Meeting


Enfield CCG

Whitman, Lucy Meeting NMUH- Patient Expereince Group



Lucas, Audrey Meeting Carers Partnership Board Meeting


LB Enfield

Reith, Lorna Meeting BEH MH Strategic Partnership Board


Enfield CCG

Whitman, Lucy Meeting Royal free- Chase farm Equality Delivery System 2- update



Reith, Lorna; Gail Hawksworth Meeting Quarterly Update Meeting8th January, 2016 2:34 PM

Enfield CCG

Reith, Lorna; Whitman, Lucy Meeting Meeting with Mr S Giles (CQC)


CQC

Reith, Lorna Meeting HENCEL meeting11th January, 2016 3:57 PM


Lucas, Audrey Meeting LAS Patient Forum Meeting11th January, 2016 3:57 PM

Other

Skivington, Noelle Meeting NCL Mental Health Workshop14th January, 2016 3:59 PM

Other

Whitman, Lucy Meeting EDS2 Task & Finish Group Meeting


Enfield CCG

Reith, Lorna Meeting HENCEL -E&V briefing19th January, 2016 11:39 AM
































Lucas, Audrey Meeting Carers Partnership Board20th January, 2016 12:00 AM

LB Enfield

Reith, Lorna Meeting ECCG Voluntary stakeholder group

22nd January, 2016 11:49 AM

Enfield CCG

Lucas, Audrey Meeting BEH MHT Trust baord meeting



Bahl, Parin Meeting Health Scrutiny Standing Workstream

26th January, 2016 12:00 AM

LB Enfield

Reith, Lorna Meeting Royal Free Trust Board Meeting

27th January, 2016 12:00 AM


Lucas, Audrey Meeting Integrated Care Working Group


Enfield CCG

James, John Meeting NMUH Trust Board Meeting28th January, 2016 1:19 PM


Fowler, Deborah Meeting Joint Overview Health Scrutiny Committee (5 borough)


LB Enfield

Whitman, Lucy Meeting Enfield CCG PPE3rd February, 2016 3:52 PM

Enfield CCG

Friddin, Emma Meeting NCEL QSG Meeting4th February, 2016 1:42 PM

NHS England

Whitman, Lucy Meeting NMUH patient Experience Group

4th February, 2016 1:45 PM



8th February, 2016 12:00 AM

Enfield CCG

Friddin, Emma Meeting Enfield JSNA8th February, 2016 12:00 AM

LB Enfield

Lucas, Audrey Meeting Physical Disabilities partnership Board


Partnership Board































Lucas, Audrey Meeting LAS Patient Forum8th February, 2016 1:48 PM

Other

Fowler, Deborah Meeting NMUH Risk Summit8th February, 2016 2:29 PM

NHS England

James, John Meeting Older Peoples Partnership Board


Partnership Board

Fowler, Deborah Meeting CCG Governing Body Meeting10th February, 2016 1:52 PM

Enfield CCG

Reith, Lorna Meeting H&WB Board11th February, 2016 12:00 AM

LB Enfield

Whitman, Lucy Meeting Meeting with Mary Butler (NMUH) E&V visit



Reith, Lorna Meeting HENCEL Meeting15th February, 2016 12:00 AM


Reith, Lorna Meeting Forest Road Surgery PPG Meeting


Other

James, John Meeting Mental Health Partnership Board


Partnership Board

Friddin, Emma Meeting Healthwatch London Meeting with Yvonne Franks



Reith, Lorna Meeting Quality & Risk Sub Group17th February, 2016 2:07 PM

Enfield CCG

Reith, Lorna Meeting Enfield Integration Board17th February, 2016 2:10 PM

LB Enfield

Friddin, Emma Meeting HWE/NHSE going ditigal Webinar

22nd February, 2016 12:00 AM

NHS England

Herschan, Elisabeth Meeting Enfield Homes- Access to services Forum


Other































Reith, Lorna; Fowler, Deborah; Fairbairns, Aimee; Adebi, Mo; McBeal, Deborah; Jenkins, Paul

Meeting Quarterly CCG Officers meeting

23rd February, 2016 2:36 PM

Enfield CCG

Lee, Joe Meeting Vision Strategy for Enfield23rd February, 2016 3:01 PM

Other

Skivington, Noelle Meeting Developing Enfield's Market Position Statement


LB Enfield

Skivington, Noelle Meeting Royal Free Trust Board Meeting



[email protected] Meeting HW England- Communications Meeting



Reith, Lorna Meeting BEH MHT tri borough Healthwatch Meeting



Fowler, Deborah Meeting H&WBB Development Session2nd March, 2016 12:00 AM

LB Enfield


3rd March, 2016 3:54 PM


Reith, Lorna Meeting Urgent Care Programme Board7th March, 2016 12:00 AM

Enfield CCG

Lucas, Audrey Meeting LAS Patient Forum8th March, 2016 11:44 AM

Other

Fowler, Deborah Meeting Enfield CCG Governing Body meeting

9th March, 2016 12:00 AM

Enfield CCG

Fowler, Deborah Meeting JOHSC (5 borough)11th March, 2016 12:00 AM

Other

Bahl, Parin Meeting Safeguarding Adults Board14th March, 2016 12:00 AM

LB Enfield


15th March, 2016 12:00 AM






































15th March, 2016 12:00 AM

Partnership Board

Reith, Lorna Meeting Quality & Risk Sub group15th March, 2016 11:23 AM

Enfield CCG

Fowler, Deborah Meeting Enfield Integration Board16th March, 2016 12:00 AM

Enfield CCG

Reith, Lorna Meeting NCL CEO's Meeting21st March, 2016 12:00 AM

NHS England

Sunner, Rajinder Meeting BEH MHT Patient Experience Committee

23rd March, 2016 12:00 AM


James, John Meeting Integrated Care Working Group

23rd March, 2016 12:00 AM

Enfield CCG

Skivington, Noelle Meeting Royal Free Hospital Trust Board meeting

30th March, 2016 12:00 AM


Whitman, Lucy Meeting Enfield CCG EDS2 Task & Finish Group

31st March, 2016 12:00 AM

Enfield CCG

Friddin, Emma Meeting BEH Quality Accounts Stakeholders Event

31st March, 2016 12:00 AM


Bahl, Parin Meeting NMUH Trust Board31st March, 2016 12:00 AM


Row(s) Listed 269





















external meetings 1st Feb - 30th April 2016

Limit To Current User Is equal to No

Activity Date Between 1st February, 2016 and 30th April, 2016

Activity Type Is one of Event Attendance, Meeting

Include Case Activities Is equal to No

Target Contact Name Activity Type Subject Activity Date Type of meeting Other

Whitman, Lucy Meeting Enfield CCG PPE3rd February, 2016 3:52 PM

Enfield CCG

Herschan, ElisabethEvent Attendance

Age UK Enfield AGM4th February, 2016 12:00 AM

Friddin, Emma Meeting NCEL QSG Meeting4th February, 2016 1:42 PM

NHS England

Whitman, Lucy Meeting NMUH patient Experience Group





Enfield CCG

Friddin, Emma Meeting Enfield JSNA8th February, 2016 12:00 AM

LB Enfield

Lucas, Audrey Meeting Physical Disabilities partnership Board


Partnership Board

Lucas, Audrey Meeting LAS Patient Forum8th February, 2016 1:48 PM

Other

Fowler, Deborah Meeting NMUH Risk Summit8th February, 2016 2:29 PM

NHS England

Fowler, DeborahEvent Attendance

Statutory ALB Conference9th February, 2016 12:00 AM

James, John Meeting Older Peoples Partnership Board


Partnership Board

31st March, 2016 10:51 AM


























Fowler, Deborah Meeting CCG Governing Body Meeting


Enfield CCG

Reith, Lorna Meeting H&WB Board11th February, 2016 12:00 AM

LB Enfield

Whitman, Lucy Meeting Meeting with Mary Butler (NMUH) E&V visit



Reith, Lorna Meeting HENCEL Meeting15th February, 2016 12:00 AM


Skivington, NoelleEvent Attendance

Showcasing Clinical Excellence & Quality Accounts


Reith, Lorna Meeting Forest Road Surgery PPG Meeting


Other

James, John Meeting Mental Health Partnership Board


Partnership Board

Friddin, Emma Meeting Healthwatch London Meeting with Yvonne Franks



Reith, Lorna Meeting Quality & Risk Sub Group17th February, 2016 2:07 PM

Enfield CCG

Reith, Lorna Meeting Enfield Integration Board17th February, 2016 2:10 PM

LB Enfield

Friddin, Emma Meeting HWE/NHSE going ditigal Webinar


NHS England

Herschan, Elisabeth Meeting Enfield Homes- Access to services Forum


Other

Reith, Lorna; Fowler, Deborah; Fairbairns, Aimee; Adebi, Mo; McBeal, Deborah; Jenkins, Paul

Meeting Quarterly CCG Officers meeting

23rd February, 2016 2:36 PM

Enfield CCG


































Lee, Joe Meeting Vision Strategy for Enfield23rd February, 2016 3:01 PM

Other

Skivington, Noelle Meeting Developing Enfield's Market Position Statement


LB Enfield

Skivington, Noelle Meeting Royal Free Trust Board Meeting



[email protected] Meeting HW England- Communications Meeting



Reith, Lorna Meeting BEH MHT tri borough Healthwatch Meeting



Fowler, Deborah Meeting H&WBB Development Session

2nd March, 2016 12:00 AM

LB Enfield


3rd March, 2016 3:54 PM


Reith, Lorna Meeting Urgent Care Programme Board

7th March, 2016 12:00 AM

Enfield CCG

Lucas, Audrey Meeting LAS Patient Forum8th March, 2016 11:44 AM

Other

Fowler, Deborah Meeting Enfield CCG Governing Body meeting

9th March, 2016 12:00 AM

Enfield CCG

Fowler, Deborah Meeting JOHSC (5 borough)11th March, 2016 12:00 AM

Other

Bahl, Parin Meeting Safeguarding Adults Board14th March, 2016 12:00 AM

LB Enfield


15th March, 2016 12:00 AM



15th March, 2016 12:00 AM

Partnership Board






























Reith, Lorna Meeting Quality & Risk Sub group15th March, 2016 11:23 AM

Enfield CCG

Fowler, Deborah Meeting Enfield Integration Board16th March, 2016 12:00 AM

Enfield CCG

Reith, Lorna Meeting NCL CEO's Meeting21st March, 2016 12:00 AM

NHS England

Sunner, Rajinder Meeting BEH MHT Patient Experience Committee

23rd March, 2016 12:00 AM



23rd March, 2016 12:00 AM

Enfield CCG

Skivington, Noelle Meeting Royal Free Hospital Trust Board meeting

30th March, 2016 12:00 AM


Whitman, Lucy Meeting Enfield CCG EDS2 Task & Finish Group

31st March, 2016 12:00 AM

Enfield CCG

Friddin, Emma Meeting BEH Quality Accounts Stakeholders Event

31st March, 2016 12:00 AM


Bahl, Parin Meeting NMUH Trust Board31st March, 2016 12:00 AM


Meeting Legal briefing for safeguarding Adults

4th April, 2016 10:32 AM

LB Enfield

Lucas, Audrey Meeting BEHMHT Board Meeting4th April, 2016 10:38 AM



6th April, 2016 12:00 AM

Enfield CCG

Lucas, AudreyEvent Attendance

Enfield Autism Friendly Conference

6th April, 2016 9:06 AM

Reith, Lorna Meeting Enfield Integration Board6th April, 2016 9:07 AM

LB Enfield






























Reith, Lorna; Kane, Maria Meeting meeting with Mrs Greensmith

6th April, 2016 10:44 AM


Reith, Lorna Meeting NCEL QSG Meeting7th April, 2016 10:55 AM

NHS England


7th April, 2016 10:59 AM


Reith, Lorna; James, John; Fowler, Deborah; Mecinska, Patricia

Meeting Meeting with Bindi Nagra11th April, 2016 12:00 AM

LB Enfield

Lucas, Audrey Meeting LAS Patient Forum11th April, 2016 11:07 AM

Other

Reith, Lorna Meeting CCG Voluntary Stakeholders Group

12th April, 2016 11:10 AM

Enfield CCG

Lucas, Audrey Meeting Physical Disabilities Partnership Board- Special Mtg

18th April, 2016 9:09 AM

Partnership Board

Whitman, Lucy Meeting LDPB Health Sub Group Meeting

19th April, 2016 11:19 AM

Partnership Board

Mecinska, Patricia Meeting Quality & Risk Subgroup Meeting

20th April, 2016 9:17 AM

Enfield CCG

Lucas, Audrey Meeting Carers Partnership Board20th April, 2016 11:21 AM

Partnership Board

Fowler, Deborah Meeting Audit & Risk Sub Committee

21st April, 2016 11:26 AM

NHS England

Fowler, Deborah Meeting Health & Wellbeing Board21st April, 2016 11:30 AM

LB Enfield

James, John Meeting NMUH PPI Committee26th April, 2016 9:11 AM


Sunner, Rajinder Meeting Patient Experience Committee

27th April, 2016 11:33 AM



































Skivington, Noelle Meeting RFH- Trust Board Meeting27th April, 2016 11:37 AM


Mecinska, Patricia Meeting BEH MH Strategic Partnership Board

28th April, 2016 9:12 AM


Row(s) Listed 68





Documents

Enfield Consumers of Care and Health Organisation (ECCHO ... · Social Care Act 2012 requiring each local authority area in the country to set up a new organisation called Healthwatch