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Learning Experience
How to implement learning and experience to my city’s project
Shiraz is the capital of Fars province in Islamic Republic of Iran. It is located in the south of the country. Shiraz is one of the most important cultural, religious and historical cities of Iran.
CONTENTS
Backgrounds and Purpose
Current Status and Issues
Improvement Strategy
Specific Action Plan
Expected Results
Background and Purpose
Archive of cases were paper based and many documents were lost. The process of issuing construction licenses was too long and cost a lot. There was no specific strategy and objective. The number of city trips with private cars increased daily, therefore caused
heavy traffics and too much time was wasted. Labor costs were too much. Bribe and financial corruption existed too much between employees and
clients. There was no use of information technology and lack of awareness of
information literacy existed. The employees were not trained properly and more than 90% of them hadn’t
studied related field of study.
Background
Purpose
Increase of the culture of using public transportation vehicles Reduction of city trips for following municipality related affairs Create a comprehensive electronic archive of property deeds and documents
to save information. Reduce labor and document costs and improve management process Improve customer services and customer care Use IT and engineering educated employees Increase citizen satisfaction by reducing time of issuing municipality licenses Provide IT infrastructures and increase the percentage of IT penetration in
the whole city Consolidate and integrate electronic municipality and increase collaboration
between organizations
Current Status and Issues
Current AchievementsWe have passed some steps planned to be implemented in electronic municipality of Shiraz: digitalization of documents was done in phase 0 for the estates of the city. This step lasted over 5 years. We
started scanning more than 6000000(six million) documents of about 900000(nine hundred thousand) files which was a unique work all over in our country.
Current Achievements
Consolidation& integration: we have chosen an integrated software(system) of urbanization and stabilized the concept of e-city for employees and citizens. Also in phase 1 we started collaboration and integration between different organizations of Shiraz Municipality and some out of municipality.
Current Achievements Before accomplishing in u-government , online
participation and wide use of the technology of smart phones we automated the urbanization subsystems up to 80% to reduce human interference in phase 2 in order to succeed in outsourcing which has recently started. We are planning to prepare infrastructures and software for crowd sourcing which includes online participation and use of smart phones in the next year for construction services.
In the field of transportation we have started using citizen cards.
Improvement Strategy
Challenges and Obstacles
Integrated system of urbanization Yet, a powerful date center has not been provided completely. Entry of wrong and incomplete data in the fields of the software Automation of subsystems and rules of urbanization has not been fulfilled. Resistance of manpower against simplifying civil services and providing seamless services to people exists and cannot be eliminated easily. Some authorities and managers don’t like the implement of electronic municipality. Cultural education about e-government has not been started properly.
transportation Lack of buses for public transportation
and not Privatization the transportation services
Old vehicles are not out of service and increase air pollution
Urban railway (with different routes) has not been established in the city.
Non-automatic traffic cameras are controlled by human source and cannot analyze pictures
Cultural education about the use of buses, taxis has not been sufficient.
Implemented strategies
Integrated system of urbanization
Increase the Smartphone penetration rate Provide a great part of collaboration and
communication between all governmental organization
Provide data center, fiber optics, antennas, Internet, servers and generally the tools which is required to create a coherent network .
Choose an appropriate software and an experienced and professional consultant company
Training more than 30000(thirty thousands person) Organizing information Updating base map
transportation Implement the first phase of urban railway Placing traffic cameras in almost all places of
the city Organizing the most-used routes for using
buses and specific line taxis Providing online traffic map of the city
Specific Action Plan
Action Plan
Integrated system of urbanization Create a complete agreement between the consultant company and manager of system. Provide ubiquitous high speed network as widely as possible in the city by collaboration of
telecommunication company and information and communication technology organization of shiraz municipality
Provide polling services and consider citizen’s comments very important Consolidate database and use of information sharing services Implement construction police subsystem of electronic municipality to have detailed oversight on
constructions in the city Accomplish in out sourcing and crowdsourcing and increase the rate of Smartphone technology
usage
Action Plan
Transportation System Provide a bus management system Use cameras with the ability of analysis Implement smart card system in the
whole city with various applications set up urban railway routes as soon as
possible Use BRT (bus rapid transit) buses
with shorter routes and prepaid systems
Expected Results
Expected Results
Integrated system of urbanization People can send their requests to municipality without in-person referring at their home or office
and on their smartphones. Employees change from an operator user to a service user who can apply and control all affairs The Mayor and the managers of municipality can get initiative ideas from citizens’ voice Illegal construction can be controlled and avoided The satisfaction of citizens increases and we’ll have a happier city.
Expected Results
Transportation System The eye-catching decrease of traffic is
accomplished Identification of illegally parked
vehicles and fast and offending drivers is cleared.
People get to their destinations faster, easier, safer and cheaper.
Sustainable public transportation is achieved with its interesting benefits.
Sustainable Public
Transportation
All time
service
Energy efficien
t
Human-
oriented
Social inclusi
ve
Clean air
Time saving
Thanks for your Consideration
Wish to see you all in shiraz as soon as possible
Alaeddin Ziaee Manager of Iran, Shiraz
Electronic Municipality