MANAGEMENT REVIEW

Bruno Dockx

QSE-manager

CVBA Brabo Harbour Pilots & Boatmen

The private company CVBA Brabo was founded in 1931 out of two competing pilot groups “Neptune and Progress”

Main activity:

– Pilotage

– Mooring & unmooring

CVBA Brabo is for:

– 55% owned by the “Ship owners protection found”

– 45% owned by the employees

CVBA Brabo is a CO-OPERATIVE company

26 oktober 2016 2

CVBA Brabo Harbour Pilots & Boatmen

69 harbour pilots and 160 boatmen

Boatmen divided in 4 teams are working in a ongoing shift system witch means that every 12 hours there are 25 boatmen on duty

Pilots divided in 2 teams are on duty for 4 days – Pilot preform 3 tasks => than minimum rest of 11 hours

– Another 3 tasks, …

26 oktober 2016 3

CVBA Brabo Harbour Pilots & Boatmen

Art. 5.1.1.5 and 5.2.1.5 of the “Police regulation of the port of Antwerp”:

– Pilotage, mooring and unmooring can be delegated to a private company (concession)

For the moment CVBA Brabo is working with two so called “concession” given by the port authorities (tendering) – One for pilot services

– One for mooring and unmooring activities

According to this “concessions” CVBA Brabo has the task and obligation, given by the port of Antwerp, to handle all pilotage, mooring and unmooring activities in the harbour.

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CVBA Brabo Harbour Pilots & Boatmen

Since 24 February 2014 there is compulsory pilotage for all ships in the port (behind the locks).

There is an exemption (no compulsory pilotage) for: – Ships shifting along the quay – Barges – Vessels from the Belgium/Flemish and Netherlands

government – Dredging vessels – And ships with a pilot exemption certificate (PEC)

There is no PEC possible: – Tug(s) – Dangerous (liquate) cargo (bulk) – Visibility under 1000m – Wind + 6bft

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Management review (MR)

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MR => place in the process

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Product

realization Product

Resource

management

Measurement

Analysis

Improvement

Management

responsibility

Management

Review

Continual Improvement of the management system

MR => purpose / goal

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MR => ISO 9001

5.6 Management review

5.6.1 General

Top management shall review the organization's quality management system, at planned intervals, to ensure its continuing suitability, adequacy and effectiveness. This review shall include assessing opportunities for improvement and the need for changes to the quality management system, including the quality policy and quality objectives. Records from management reviews shall be maintained (see 4.2.4).

5.6.2 Review input

The input to management review shall include information on

a) results of audits,

b) customer feedback,

c) process performance and product conformity,

d) status of preventive and corrective actions,

e) follow-up actions from previous management reviews,

f) changes that could affect the quality management system, and

g) recommendations for improvement.

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MR => ISPO

12.5 Management review

12.5.1 The pilot organization shall conduct management reviews at intervals as established in the ISPO management system. The management reviews shall be based on:

- analyses of incidents, accidents and risk events;

- non-conformities and audit findings;

- customer feedback (complaints and perception)

- recommendations for updating the management system as a result of changes in the organization’s business environment, new regulations or changes in social and environmental attitudes.

12.5.2 The pilot organization shall ensure that all records derived from the management review, i.e. findings, conclusions, recommendations and action plans, are documented and kept.”

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MR => “the proces”

Step 1: Data collection

- Required data

- Useful additional data

Step 2: Preparation of the management review

Step 3: The meeting

Step 4: The report

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MR => Step 1

Required data:

– Incidents and accidents

– Results of internal and external audits

– Feedback from customers

– Changes that could affect the management system

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MR => Step 1

Useful additional data:

– Status of follow-up actions from previous management review

– Effectiveness of education and training

– Process performance and product conformity

– Recommendations for improvement

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MR => Step 2

Preparation of the management review

“GOOD PREPARATION IS HALF THE WORK”

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MR => Step 2

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MR => Step 3

The meeting

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MR => Step 4

The report

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MR => Step 4

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MR => Brabo

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Customers

requirements

Management

system Processes

Product realization Customers

satisfaction

Internal /

external

audits

KPI’s surveys Incidents

Accidents

Complains

Customers

satisfaction

survey

Year Report

Quality manager

MANAGEMENT

REVIEW REPORT

Thank you

Bruno Dockx

QSE-manager