Langham Presentation Template

INFUSION: COMPANY NAME

INFUSION: AGENDA

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SOLUTION:

Freight Management

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International

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INFUSION: INTRODUCTION


Corporate Overview

• Founded in 1988

• Corporate HQ in Indianapolis, IN

• 306,000 sq. ft. corporate facility

• Expertise in Supply Chain Consulting, Freight Management and Transportation Optimization Programs

• 30 Fortune 1000 Clients, management of $85 Million in Transportation Spend

(continued)

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Freight Management

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International

Warehousing

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Corporate Overview (continued)

• Capabilities—Domestic and International Transportation, Fulfillment, Distribution and Warehousing

• Langham Airport Logistics (LAL)

• Single-Source Solution with 24/7 Operations Support Staff

• Visibility—Centralized Data Collection, Web Tools and Reporting


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Freight Management

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Corporate Milestones

• Awarded Entrepreneur of the Year by Ernst and Young (2000)

• Langham builds state-of-the-art corporate facility (2001)

• Presidential visit (2003)

• Listed in Forbes Magazine’s “Fastest growing companies in America”

• Langham celebrated 20 years in business (2008)

• WBE

• ISO Certified

• Six Sigma Black Belts


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Freight Management

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Corporate Bios (if necessary, created by user)


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INTRODUCTION

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SOLUTION:

Freight Management

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International

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INFUSION: SC

INFUSION: SC PHILOSOPHY

• To listen to our clients, ask relevant questions and provide impactful solutions

• To treat our client’s challenges as our challenges

• To take full and absolute responsibility for our client’s complete satisfaction, each and every day

• To offer perspectives, ideas, and innovations that go above and beyond expectations

• To go beyond the role of a traditional 3PL by learning not only client’s processes, but their business philosophies as well

• To continue to innovate as it relates to technology and utilize the most efficient and effective solutions for the job without prejudice

• To do whatever it takes to delight our clients

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INTRODUCTION

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SOLUTION:

Freight Management

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International

Warehousing

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INFUSION: SC

What is INFUSION?

A proven process that integrates your supply chain with technology, our people, and our best practices in order to centralize data, elevate visibility, optimize throughput, and increase profitability.

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SOLUTION:

Freight Management

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Company’s Current Situation

(customized per meeting)

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INTRODUCTION

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SOLUTION:

Freight Management

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International

Warehousing

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INFUSION: FREIGHT MANAGEMENT (FM)

INFUSION: FM

“Our supply chain used to manage us until we implemented Langham’s Infusion program. Now, we efficiently manage our inbound freight, our carriers and our vendors.”

Manager, Inbound Supply ChainFortune 100 Food and Beverage Company

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Freight Management

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Warehousing

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INFUSION: FM

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ON-BOARDING

• Defined and repeatable

• Customized statement of work

• Dedicated project management

• Compliance management

• Site visits/on-site start-up

• Program communication management

• Review and refinement

INFUSION: FM

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Freight Management

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OPERATIONS

• Single point of contact

• Dedicated customer service

• 24/7 operations staff

• Tactical operations execution

INFUSION: FM

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Freight Management

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OPERATIONS

Shipment Level Optimization

• Lane review

• Transit time/service

• Mode conversion

• Consolidation opportunities

• Cost avoidance/questions

• Identification and reason coding

INFUSION: FM

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Freight Management

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OPERATIONS

Tender and Book

• Automated tendering

• Langham network

• Company routing guide

• Book load/update system

• Shipment information

INFUSION: FM

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INTRODUCTION

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Freight Management

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International

Warehousing

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OPERATIONS

Proactive Tracking and Tracing

• Defined tracking process

• EDI

• Tracking “bot”

• Carrier GPS capabilities

• Exception Management

• POD and signature

INFUSION: FM

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Freight Management

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MANAGEMENT REPORTS and DASHBOARDS

• Customized reporting

• Web portal

INFUSION: FM

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http://www.elangham.com/

FREIGHT MANAGEMENT ANALYSIS

• Ongoing cost reduction

• Performance review

• Review of data

›Opportunity analysis and savings

›Trending

›Recommendations

›Dynamic review

›Monthly/Quarterly summary

›Collaboration and next steps

INFUSION: FM

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INTRODUCTION

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SOLUTION:

Freight Management

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International

Warehousing

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COMPLIANCE AUDIT

• Link freight payment data

• Cross reference freight payment data vendor with Langham data

• Program and plant champion “commitment review”

• Collaboratively, develop non-compliant action plan

• Demonstrate cost of non-compliance

INFUSION: FM

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INTRODUCTION

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SOLUTION:

Freight Management

Domestic

International

Warehousing

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ONGOING MANAGEMENT AND REVIEW

• Weekly plant conference calls

• Initial/ongoing program review›14, 28, 45, 90 days

›Review Process (ISO QSP-721)

• Plant compliance review

• Carrier compliance and score-carding

• Reporting

INFUSION: FM

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INTRODUCTION

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SOLUTION:

Freight Management

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INFUSION: FREIGHT MANAGEMENT

Since May 2002

• Year Over Year Direct Dollar Cost Savings—$6.5 million to date

• Dramatic Expedite Freight Spend Reduction—$1.3 million to date

• Improved On-Time Deliver—99.98%

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INTRODUCTION

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SOLUTION:

Freight Management

Domestic

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INFUSION: DOMESTIC

INFUSION: DOMESTIC

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Freight Management

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ON-BOARDING








INFUSION: DOMESTIC

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OPERATIONS


• Staffed 6 days a week

• Assigned subject experts (Deep Bench)

• Tactical operations execution›Extension of your logistics

• On-site partners

INFUSION: DOMESTIC

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INTRODUCTION

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SOLUTION:

Freight Management

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OPERATIONS


• Routing review

• Transit time/service

• Mode conversion



INFUSION: DOMESTIC

HOME

INTRODUCTION

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SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS

OPERATIONS

Tender and Book

• Automated tendering/EDI

• Langham partners

• Book Load/Update

• Shipment information

• Visibility, control, and compliance

INFUSION: DOMESTIC

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INTRODUCTION

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SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS

OPERATIONS


• Defined tracking process

• EDI

• Tracking “bot”

• Carrier GPS capabilities



• 24/7

INFUSION: DOMESTIC

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INTRODUCTION

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SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

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VISIBILITY

Management Reports and Dashboards

• Customized reporting

• Web portal

INFUSION: DOMESTIC

HOME

INTRODUCTION

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SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

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VISIBILITY

Optimization Analysis

• Ongoing cost reduction

• Performance review

• Review of data

›Opportunity analysis and savings

›Trending

›Recommendations

›Dynamic review

›Monthly/Quarterly summary

›Collaboration and next steps

INFUSION: DOMESTIC

HOME

INTRODUCTION

INFUSION

SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS

COMPLIANCE AUDIT

• Collaboratively, develop non-compliant action plan

• Demonstrate cost of non-compliance

• Carrier management relations

• QMS audits and review

• Car’s and Par’s

INFUSION: DOMESTIC

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INTRODUCTION

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SOLUTION:

Freight Management

Domestic

International

Warehousing

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RESULTS

ONGOING MANAGEMENT AND REVIEW

• Daily Sunrise Meetings

• KPI management

• QMS Audits and review

• Carrier reviews

• Customer satisfaction reviews

• Subject expert reviews

INFUSION: DOMESTIC

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INTRODUCTION

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SOLUTION:

Freight Management

Domestic

International

Warehousing

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RESULTS

INFUSION: DOMESTIC

In one year Langham’s clients saw:

• 45% increase in receiving productivity

• 100% on-time performance

• 20% savings in transportation costs

• 0.70% claims ratio

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INTRODUCTION

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SOLUTION:

Freight Management

Domestic

International

Warehousing

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INFUSION: INTERNATIONAL


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Freight Management

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ON-BOARDING








• Acute vendor selection process

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Freight Management

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OPERATIONS





›Cross-trained staff on inbound/outbound

›DG (IATA/Ocean) certified staff

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INTRODUCTION

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SOLUTION:

Freight Management

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OPERATIONS


• Routing review

• Transit time/service requirements

• Mode conversion



• Review of documentation

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SOLUTION:

Freight Management

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OPERATIONS

Coverage and Booking

• Import and Export

• Worldwide coverage

• Door-to-door delivery

• Brokerage partnership› Air and Ocean

› Break bulk, oversized accepted

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INTRODUCTION

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SOLUTION:

Freight Management

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OPERATIONS


• Appointment times

• Transit times

• Traceability

• Railway tracking twice/day



• Verify all communication flow between ocean line, port, trucks

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INTRODUCTION

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SOLUTION:

Freight Management

Domestic

International

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VISIBILITY

Reporting

Customized reporting

• Standardized information

• Web portal

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INTRODUCTION

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SOLUTION:

Freight Management

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COMPLIANCE

• Maintain regulation compliance

• Maintain paperwork accuracy›Customs and NAFTA

• Transportation insurance

• Incoterms

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Freight Management

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Advanced Biotech was able to realize its goal of decreasing their transportation spend dramatically by transitioning their products from the air to the ocean.

• Made possible by:

› Langham’s long-standing relationships around the globe

› Developing very detailed processes

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INTRODUCTION

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SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS

INFUSION: WAREHOUSING


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INTRODUCTION

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SOLUTION:

Freight Management

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INFUSION: WAREHOUSINGON-BOARDING





• Customizable report development

• IT warehouse management system configuration

• Site visits/On-site startup



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INTRODUCTION

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SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS


OPERATIONS





HOME

INTRODUCTION

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SOLUTION:

Freight Management

Domestic

International

Warehousing

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RESULTS


OPERATIONS

Process Development and Job Aid

• Functional area specific

• Customer requirement driven

• ISO compliant

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INTRODUCTION

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SITUATION

SOLUTION:

Freight Management

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OPERATIONS

Receiving

• Trailer and container unloading

• Consolidation

• Inspection and inventory put-away

• Cross-docking

• Lot control tracking and traceability

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INTRODUCTION

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SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS


OPERATIONS

Order Receipt and Processing

• Web portal access and order entry

• Distribution center team

• WMS maintenance

• Order processing

• Outbound distribution

• Inventory management

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INTRODUCTION

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SOLUTION:

Freight Management

Domestic

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VISIBILITY


• Activity reports

• Activity-based time studies

• Cycle counts

• Inventory turns

• Metrics›Pick accuracy›Fill rates/efficiency

• Web portal

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INTRODUCTION

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SOLUTION:

Freight Management

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COMPLIANCE

• ISO yearly quality audit

• TSA safety regulations

• FDA regulations

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INTRODUCTION

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SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

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RESULTS


PROCESS IMPROVEMENT

• Kaizen events

• 5S visual management

• Special project management

• Continuous improvement project teams

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INTRODUCTION

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SOLUTION:

Freight Management

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In May of 1997 Langham opened a customized facility built to meet a MAJOR INDUSTRIAL MANUFACTURER’S specific needs.

• Now operates 7 days a week with 17 full-time employees

• Now processes between 300 and 400 shipments a day, ranging in size from 1lb. to 35,000 lbs.

• Continues to ship to customers around the globe

• Achieves a 99.3% pick and ship accuracy

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INTRODUCTION

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SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS

INFUSION: FULFILLMENT


HOME

INTRODUCTION

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SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS


ON-BOARDING





• Site visits/On-site startup



HOME

INTRODUCTION

INFUSION

SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS


OPERATIONS





HOME

INTRODUCTION

INFUSION

SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS


OPERATIONS

Process Development and Job Aid

• Functional area specific

• Customer requirement driven

• ISO compliant

HOME

INTRODUCTION

INFUSION

SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS


OPERATIONS

Order Receipt and Processing

• Web portal access and order entry

• Distribution center team

• WMS maintenance

• Order processing

• Outbound distribution

• Inventory management

HOME

INTRODUCTION

INFUSION

SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS


VISIBILITY


• Metrics›Pick accuracy

• Activity reports

• Cycle counts

• Time studies

• Web portal

HOME

INTRODUCTION

INFUSION

SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS



COMPLIANCE

• ISO yearly quality audit

• TSA safety regulations

• FDA regulations

HOME

INTRODUCTION

INFUSION

SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS


PROCESS IMPROVEMENT

• Kaizen events

• 5S visual management

• Special project management

• Continuous improvement project teams

HOME

INTRODUCTION

INFUSION

SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS


HOME

INTRODUCTION

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SITUATION

SOLUTION:

Freight Management

Domestic

International

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In March of 2007, Firestone worked with Langham to develop a way to better manage their Rite-Ride Kits. Langham now handles 120,000 kits annually.

• 25% decrease in direct labor cost

• 30% decrease in set-up cost using Kaisen events

• Visual workplace management and preventative quality processes implemented reduced PPM levels from 1500 to below 500



Roll-out process

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INTRODUCTION

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SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

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RESULTS


Expected Results/Dividends

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INTRODUCTION

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SOLUTION:

Freight Management

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POTENTIAL PITFALLS

• Misaligned Goals

• Internal politics

• Conflicting priorities

• Resources

• Internal infrastructures (scalability, seasonality, etc.)

• Training and Turnover

(continued)

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INTRODUCTION

INFUSION

SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS


HOME

INTRODUCTION

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SOLUTION:

Freight Management

Domestic

International

Warehousing

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RESULTS

POTENTIAL PITFALLS (continued)

• Internal systems and IT resource responsiveness

• Internal systems scalability

• Undeveloped internal system capabilities

• Absence of internal program expertise

• Unproven internal program processes


KEYS TO SUCCESS

• Internal champion/Steering committee

• Open communication

• Establishment of well-defined program goals

• Definition of business rules

• Collaborative problem solving/resolution

• Solid implementation/proven on-boarding process

• Expertise

• Technology

• Call center technology

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INTRODUCTION

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SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

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RESULTS


Next Steps

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INTRODUCTION

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SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

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RESULTS

INFUSION: THANK YOU

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Langham Presentation Template