INFUSION: COMPANY NAME
INFUSION: AGENDA
This slide can be edited by user
New Gothic Std, 18pt.
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
INFUSION: INTRODUCTION
INFUSION: INTRODUCTION
Corporate Overview
• Founded in 1988
• Corporate HQ in Indianapolis, IN
• 306,000 sq. ft. corporate facility
• Expertise in Supply Chain Consulting, Freight Management and Transportation Optimization Programs
• 30 Fortune 1000 Clients, management of $85 Million in Transportation Spend
(continued)
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
Corporate Overview (continued)
• Capabilities—Domestic and International Transportation, Fulfillment, Distribution and Warehousing
• Langham Airport Logistics (LAL)
• Single-Source Solution with 24/7 Operations Support Staff
• Visibility—Centralized Data Collection, Web Tools and Reporting
INFUSION: INTRODUCTION
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
Corporate Milestones
• Awarded Entrepreneur of the Year by Ernst and Young (2000)
• Langham builds state-of-the-art corporate facility (2001)
• Presidential visit (2003)
• Listed in Forbes Magazine’s “Fastest growing companies in America”
• Langham celebrated 20 years in business (2008)
• WBE
• ISO Certified
• Six Sigma Black Belts
INFUSION: INTRODUCTION
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
Corporate Bios (if necessary, created by user)
INFUSION: INTRODUCTION
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
INFUSION: SC
INFUSION: SC PHILOSOPHY
• To listen to our clients, ask relevant questions and provide impactful solutions
• To treat our client’s challenges as our challenges
• To take full and absolute responsibility for our client’s complete satisfaction, each and every day
• To offer perspectives, ideas, and innovations that go above and beyond expectations
• To go beyond the role of a traditional 3PL by learning not only client’s processes, but their business philosophies as well
• To continue to innovate as it relates to technology and utilize the most efficient and effective solutions for the job without prejudice
• To do whatever it takes to delight our clients
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
INFUSION: SC
What is INFUSION?
A proven process that integrates your supply chain with technology, our people, and our best practices in order to centralize data, elevate visibility, optimize throughput, and increase profitability.
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
INFUSION: COMPANY NAME
INFUSION: COMPANY NAME
Company’s Current Situation
(customized per meeting)
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
INFUSION: FREIGHT MANAGEMENT (FM)
INFUSION: FM
“Our supply chain used to manage us until we implemented Langham’s Infusion program. Now, we efficiently manage our inbound freight, our carriers and our vendors.”
Manager, Inbound Supply ChainFortune 100 Food and Beverage Company
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
INFUSION: FM
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
ON-BOARDING
• Defined and repeatable
• Customized statement of work
• Dedicated project management
• Compliance management
• Site visits/on-site start-up
• Program communication management
• Review and refinement
INFUSION: FM
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
OPERATIONS
• Single point of contact
• Dedicated customer service
• 24/7 operations staff
• Tactical operations execution
INFUSION: FM
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
OPERATIONS
Shipment Level Optimization
• Lane review
• Transit time/service
• Mode conversion
• Consolidation opportunities
• Cost avoidance/questions
• Identification and reason coding
INFUSION: FM
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
OPERATIONS
Tender and Book
• Automated tendering
• Langham network
• Company routing guide
• Book load/update system
• Shipment information
INFUSION: FM
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
OPERATIONS
Proactive Tracking and Tracing
• Defined tracking process
• EDI
• Tracking “bot”
• Carrier GPS capabilities
• Exception Management
• POD and signature
INFUSION: FM
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
MANAGEMENT REPORTS and DASHBOARDS
• Customized reporting
• Web portal
INFUSION: FM
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
FREIGHT MANAGEMENT ANALYSIS
• Ongoing cost reduction
• Performance review
• Review of data
›Opportunity analysis and savings
›Trending
›Recommendations
›Dynamic review
›Monthly/Quarterly summary
›Collaboration and next steps
INFUSION: FM
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
COMPLIANCE AUDIT
• Link freight payment data
• Cross reference freight payment data vendor with Langham data
• Program and plant champion “commitment review”
• Collaboratively, develop non-compliant action plan
• Demonstrate cost of non-compliance
INFUSION: FM
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
ONGOING MANAGEMENT AND REVIEW
• Weekly plant conference calls
• Initial/ongoing program review›14, 28, 45, 90 days
›Review Process (ISO QSP-721)
• Plant compliance review
• Carrier compliance and score-carding
• Reporting
INFUSION: FM
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
INFUSION: FREIGHT MANAGEMENT
Since May 2002
• Year Over Year Direct Dollar Cost Savings—$6.5 million to date
• Dramatic Expedite Freight Spend Reduction—$1.3 million to date
• Improved On-Time Deliver—99.98%
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
INFUSION: DOMESTIC
INFUSION: DOMESTIC
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
ON-BOARDING
• Defined and repeatable
• Customized statement of work
• Dedicated project management
• Compliance management
• Site visits/on-site start-up
• Program communication management
• Review and refinement
INFUSION: DOMESTIC
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
OPERATIONS
• 24/7 operations staff
• Staffed 6 days a week
• Assigned subject experts (Deep Bench)
• Tactical operations execution›Extension of your logistics
• On-site partners
INFUSION: DOMESTIC
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
OPERATIONS
Shipment Level Optimization
• Routing review
• Transit time/service
• Mode conversion
• Consolidation opportunities
• Cost avoidance/questions
INFUSION: DOMESTIC
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
OPERATIONS
Tender and Book
• Automated tendering/EDI
• Langham partners
• Book Load/Update
• Shipment information
• Visibility, control, and compliance
INFUSION: DOMESTIC
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
OPERATIONS
Proactive Tracking and Tracing
• Defined tracking process
• EDI
• Tracking “bot”
• Carrier GPS capabilities
• Exception Management
• POD and signature
• 24/7
INFUSION: DOMESTIC
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
VISIBILITY
Management Reports and Dashboards
• Customized reporting
• Web portal
INFUSION: DOMESTIC
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
VISIBILITY
Optimization Analysis
• Ongoing cost reduction
• Performance review
• Review of data
›Opportunity analysis and savings
›Trending
›Recommendations
›Dynamic review
›Monthly/Quarterly summary
›Collaboration and next steps
INFUSION: DOMESTIC
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
COMPLIANCE AUDIT
• Collaboratively, develop non-compliant action plan
• Demonstrate cost of non-compliance
• Carrier management relations
• QMS audits and review
• Car’s and Par’s
INFUSION: DOMESTIC
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
ONGOING MANAGEMENT AND REVIEW
• Daily Sunrise Meetings
• KPI management
• QMS Audits and review
• Carrier reviews
• Customer satisfaction reviews
• Subject expert reviews
INFUSION: DOMESTIC
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
INFUSION: DOMESTIC
In one year Langham’s clients saw:
• 45% increase in receiving productivity
• 100% on-time performance
• 20% savings in transportation costs
• 0.70% claims ratio
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
INFUSION: INTERNATIONAL
INFUSION: INTERNATIONAL
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
INFUSION: INTERNATIONAL
ON-BOARDING
• Defined and repeatable
• Customized statement of work
• Dedicated project management
• Compliance management
• Site visits/on-site start-up
• Program communication management
• Review and refinement
• Acute vendor selection process
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
INFUSION: INTERNATIONAL
OPERATIONS
• Single point of contact
• Dedicated customer service
• 24/7 operations staff
• Tactical operations execution
›Cross-trained staff on inbound/outbound
›DG (IATA/Ocean) certified staff
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
INFUSION: INTERNATIONAL
OPERATIONS
Shipment Level Optimization
• Routing review
• Transit time/service requirements
• Mode conversion
• Consolidation opportunities
• Cost avoidance/questions
• Review of documentation
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
INFUSION: INTERNATIONAL
OPERATIONS
Coverage and Booking
• Import and Export
• Worldwide coverage
• Door-to-door delivery
• Brokerage partnership› Air and Ocean
› Break bulk, oversized accepted
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
INFUSION: INTERNATIONAL
OPERATIONS
Proactive Tracking and Tracing
• Appointment times
• Transit times
• Traceability
• Railway tracking twice/day
• Exception Management
• POD and signature
• Verify all communication flow between ocean line, port, trucks
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
INFUSION: INTERNATIONAL
VISIBILITY
Reporting
Customized reporting
• Standardized information
• Web portal
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
INFUSION: INTERNATIONAL
COMPLIANCE
• Maintain regulation compliance
• Maintain paperwork accuracy›Customs and NAFTA
• Transportation insurance
• Incoterms
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
INFUSION: INTERNATIONAL
Advanced Biotech was able to realize its goal of decreasing their transportation spend dramatically by transitioning their products from the air to the ocean.
• Made possible by:
› Langham’s long-standing relationships around the globe
› Developing very detailed processes
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
INFUSION: WAREHOUSING
INFUSION: WAREHOUSING
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
INFUSION: WAREHOUSINGON-BOARDING
• Defined and repeatable
• Customized statement of work
• Dedicated project management
• Compliance management
• Customizable report development
• IT warehouse management system configuration
• Site visits/On-site startup
• Program communication management
• Review and refinement
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
INFUSION: WAREHOUSING
OPERATIONS
• Single point of contact
• Dedicated customer service
• 24/7 operations staff
• Tactical operations execution
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
INFUSION: WAREHOUSING
OPERATIONS
Process Development and Job Aid
• Functional area specific
• Customer requirement driven
• ISO compliant
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
INFUSION: WAREHOUSING
OPERATIONS
Receiving
• Trailer and container unloading
• Consolidation
• Inspection and inventory put-away
• Cross-docking
• Lot control tracking and traceability
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
INFUSION: WAREHOUSING
OPERATIONS
Order Receipt and Processing
• Web portal access and order entry
• Distribution center team
• WMS maintenance
• Order processing
• Outbound distribution
• Inventory management
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
INFUSION: WAREHOUSING
VISIBILITY
Management Reports and Dashboards
• Activity reports
• Activity-based time studies
• Cycle counts
• Inventory turns
• Metrics›Pick accuracy›Fill rates/efficiency
• Web portal
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
INFUSION: WAREHOUSING
COMPLIANCE
• ISO yearly quality audit
• TSA safety regulations
• FDA regulations
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
INFUSION: WAREHOUSING
PROCESS IMPROVEMENT
• Kaizen events
• 5S visual management
• Special project management
• Continuous improvement project teams
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
INFUSION: WAREHOUSING
In May of 1997 Langham opened a customized facility built to meet a MAJOR INDUSTRIAL MANUFACTURER’S specific needs.
• Now operates 7 days a week with 17 full-time employees
• Now processes between 300 and 400 shipments a day, ranging in size from 1lb. to 35,000 lbs.
• Continues to ship to customers around the globe
• Achieves a 99.3% pick and ship accuracy
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
INFUSION: FULFILLMENT
INFUSION: FULFILLMENT
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
INFUSION: FULFILLMENT
ON-BOARDING
• Defined and repeatable
• Customized statement of work
• Dedicated project management
• Compliance management
• Site visits/On-site startup
• Program communication management
• Review and refinement
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
INFUSION: FULFILLMENT
OPERATIONS
• Single point of contact
• Dedicated customer service
• 24/7 operations staff
• Tactical operations execution
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
INFUSION: FULFILLMENT
OPERATIONS
Process Development and Job Aid
• Functional area specific
• Customer requirement driven
• ISO compliant
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
INFUSION: FULFILLMENT
OPERATIONS
Order Receipt and Processing
• Web portal access and order entry
• Distribution center team
• WMS maintenance
• Order processing
• Outbound distribution
• Inventory management
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
INFUSION: FULFILLMENT
VISIBILITY
Management Reports and Dashboards
• Metrics›Pick accuracy
• Activity reports
• Cycle counts
• Time studies
• Web portal
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
INFUSION: FULFILLMENT
COMPLIANCE
• ISO yearly quality audit
• TSA safety regulations
• FDA regulations
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
INFUSION: FULFILLMENT
PROCESS IMPROVEMENT
• Kaizen events
• 5S visual management
• Special project management
• Continuous improvement project teams
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
INFUSION: FULFILLMENT
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
In March of 2007, Firestone worked with Langham to develop a way to better manage their Rite-Ride Kits. Langham now handles 120,000 kits annually.
• 25% decrease in direct labor cost
• 30% decrease in set-up cost using Kaisen events
• Visual workplace management and preventative quality processes implemented reduced PPM levels from 1500 to below 500
INFUSION: COMPANY NAME
INFUSION: COMPANY NAME
Roll-out process
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
INFUSION: COMPANY NAME
Expected Results/Dividends
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
INFUSION: COMPANY NAME
POTENTIAL PITFALLS
• Misaligned Goals
• Internal politics
• Conflicting priorities
• Resources
• Internal infrastructures (scalability, seasonality, etc.)
• Training and Turnover
(continued)
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
INFUSION: COMPANY NAME
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
POTENTIAL PITFALLS (continued)
• Internal systems and IT resource responsiveness
• Internal systems scalability
• Undeveloped internal system capabilities
• Absence of internal program expertise
• Unproven internal program processes
INFUSION: COMPANY NAME
KEYS TO SUCCESS
• Internal champion/Steering committee
• Open communication
• Establishment of well-defined program goals
• Definition of business rules
• Collaborative problem solving/resolution
• Solid implementation/proven on-boarding process
• Expertise
• Technology
• Call center technology
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
INFUSION: COMPANY NAME
Next Steps
HOME
INTRODUCTION
INFUSION
SITUATION
SOLUTION:
Freight Management
Domestic
International
Warehousing
Fulfillment
RESULTS
INFUSION: THANK YOU