Online-Store management ERP Enterprise Solution

Online shopping or e-shopping is a form of electronic commerce which allows consumers to

directly buy goods or services from a seller over the Internet using a web browser. Alternative

names are: e-web-store, e-shop, e-store, Internet shop, web-shop, web-store, online store, online

storefront and virtual store. Mobile commerce (or m-commerce) describes purchasing from an

online retailer's mobile optimized online site or app.

An online shop evokes the physical analogy of buying products or services at a bricks-and-

mortar retailer or shopping center; the process is called business-to-consumer (B2C) online

shopping. In the case where a business buys from another business, the process is called

business-to-business (B2B) online shopping. The largest of these online retailing corporations

are Alibaba, Amazon.com, and eBay. Retail success is no longer all about physical stores. This is

evident because of the increase in retailers now offering online store interfaces for consumers.

With the growth of online shopping, comes a wealth of new market footprint coverage

opportunities for stores that can appropriately cater to offshore market demands and service

requirements.

As an integrated CMS and Ecommerce Solution, Sitefinity allows you to personalize the entire

shopping experience of your customers. Using the context of what your visitors read, what they

search for, their wish list and average spending and other information they share about

themselves you can provide a guided and relevant buying experience that results in more online

sales. 

2. Online Store Modules

Our Online Store ERP Software Solution covers the following features…

Checkout

Shipping

Payment

Customer Accounts

Catalog Management

Catalog Browsing

Product Browsing

Analytics and Reporting

Business Reports

Order Management

Site Management

Search Engine Optimization

3. Online Store Process Flow Chart

Module 1: Catalog Management

Product Catalog Management is a system that manages an online product catalog of a company's

products and services and allows users to quickly search and find relevant products and options.

Big Machines product catalog and search capabilities help sales teams , customers, and end-users

quickly find relevant product information online.

INFORMATION TO BE MAINTAINED FOR CATALOG MANAGEMENT :

Inventory Management with Backordered items, Minimum and Maximum quantities

Batch Import and Export of catalog

Batch Updates to products in admin panel

Google Base Integration

Simple, Configurable (e.g. Size, color, etc.), Bundled and Grouped Products

Virtual Products

Downloadable/Digital Products

Create Store-specific attributes on the fly

Catalog Management should maintain following tables:

1. Category Table:2. Product Table

Category Table:-

The system will maintain information of all the categories of the products

Following information is maintained:

1. Category ID

2. Category name

Product management

The system will maintain information about various products of the store.

Following information is maintained:

1. Product ID

2. Category ID

3. Product name

4. Product description

5. Price

Module 2: Customer Accounts Module

Customer accounts management module maintain the information about all the customers like

address, contact no, their previous product choices etc. This information is very useful for

successful ecommerce market.

E-Shop supports three modes of customer management

No Accounts

Customer records and orders are tracked, but no login to the store is created for your

customer. Customer records provide a historic log of customer activity where a single

customer may have many customer records for each order they place on the site.

Enable Account Logins

A customer login is created (associated with the email address of the customer) to

login to their account dashboard to access past orders and downloads, and to make

future checkouts faster and easier. During checkout, customers set a password to

access their account. They can then login to their account on the store’s account page

with their email address and their specified password.

Enable Account Logins integrated with Word Press Users

A Word Press user is created when the order is final, and it is associated with a Shop

customer to track their purchases. During checkout, customers set both a login name

and a password to access their account. The login name they set is used as the Word

Press user login name when the account is created. Customers can then login to their

account on the store’s account page with their WordPress user name and their

specified password.

INFORMATION TO BE MAINTAINED FOR CUSTOMER ACCOUNT MANAGEMENT :

Order status and history

Re-orders from account

Recently ordered items

Downloadable Products

Address Book with unlimited addresses

Default Billing and Shipping addresses

Wishlist with ability to add comments

Email or Send RSS feed of Wishlist

Newsletter Subscription management

Product Reviews submitted

Module 3: Catalog Browsing Module

Catalog Browsing designed from the ground up to be flexible, feature rich and customizable.

Keyword Searches, Reviews and Ratings, Tiered Navigation and Random Featured Items make

sure that it is easy for your customers to find the right product for their needs.

Pricing by price list and discount level

Contract pricing

Generic Content block to create category landing pages

Multi-Tier Navigation

Create separate look and feel for each category

Recently viewed product

My Catalogue displays recently purchased items

Related Documents

Cross-Sell, Up-Sell and Related Items

Product Reviews

Product listing in array or list format by category

INFORMATION TO BE MAINTAINED FOR CATALOG BROWSING MANAGEMENT :

Layered/Faceted navigation for filtering of products in Categories

Layered/Faceted Navigation for filtering of products in Search Results

Product comparisons

Recently compared products

Popular Search Terms Cloud

Filter by Product Tags

Product Reviews

Product listing in grid or list format

Breadcrumbs

Module 4: Product Browsing

E-shop flexible engine allows you to set up category structures and product pages to suite your

business. While built in functionality for up-sell, cross-sell and related items increase the average

value of your orders.

 Multiple images per product

 Multiple sizes per image

 Product Reviews

 Product Ratings

 Related Products

 Quantity Discounts

 Item Variations (Size, Colour)

 Package Configurator

 INFORMATION TO BE MAINTAINED FOR PRODUCT BROWSING MANAGEMENT :

Multiple Images Per Product

Product Reviews

Related Products

Stock Availability

Module 5: Checkout Module

Checkout is the lynchpin of e-commerce. It’s how customers buy and retailers get paid. Yet

despite years of evolution, only a few changes have significantly impacted checkout conversion

online. Knowing what worked, what didn’t, and what might can help improve checkout forms

today and reveal what the future of digital shopping could be tomorrow.

The checkout page(s) are your last chance to seal the deal and complete a sale. The process itself

can make or break the transaction. Confused shoppers may contact you for assistance, but they

account for a small percentage of people who have difficulties. The majority of shoppers

encountering checkout problems will simply abandon shopping carts and look elsewhere.

Checkout Strategies

1. Display steps: If your store uses a multi-page checkout, be sure to include steps on each

page. This helps eliminate frustration by telling shoppers how many more steps there are.

Ultimately, the checkout process should contain no more than three stepped pages.

2. Display payment icons: There’s nothing like completing most checkout fields only to

find out the store doesn’t accept your preferred payment type. By providing this information

up front, shoppers will be prepared and less frustrated.

3. Put instructions where they matter. Forget about including all page instructions in a

header. Few people will read them. Instead, place instructional text in the same area to

which it applies.

4. Denote processing times. Many stores have a cut-off time for processing orders. By telling

shoppers that orders placed after a certain time won’t ship until the next day, you can avert

their frustration, especially when they opt for overnight shipping.

5. Explain military addresses. People are still confused about the address format for shipping

items to servicemen and servicewomen. All military addresses are U.S. – regardless

of deployment locations. Also, include state selections of AA, AE and AP.

6. Help with security codes. Show them where the CVV / CID is on their credit card. Don’t

assume everyone knows where to find those 3- and 4-digit numbers.

7. Display a link to the shopping cart. During the initial step, be sure to give shoppers the

opportunity to modify their shopping carts. This helps cut down mistakes, especially

quantity-based issues (such as ordering two items when they meant to order only on

8. Include any live chat links. If your store offers a live chat feature, include that information

throughout the checkout process so customers can quickly get answers.

9. Clearly show errors. Display any errors in red, both at the top of the page and where the

error is actually located. Don’t expect shoppers to hunt for the problem’s location. For

example, if the credit card was declined, display the error at the top of the page and change

the color of text for the payment fields to red.

10. Only required info should be required. Survey questions, order comments and gift

messages should never be required. If customers want to tell you how they found your site,

or that they experienced a problem, they will.

 INFORMATION TO BE MAINTAINED CHECKOUT MANAGEMENT :

One-Page Checkout

SSL security support for orders on both front-end and back-end

Shipping to multiple addresses in one order

Checkout without account/Guest Checkout

Shopping Cart with tax and shipping estimates

Module 6: Payment Module:

While buying products on E-shop, it is extremely important that you select the right payment

method for yourself. E-shop offers an array of payment options, both online and offline, which

are made available to you by the seller. Different payment methods have innumerable advantages

and every option can work differently for different buyers.

Before you buy an item, always make sure that the seller's payment methods will work for you.

Payment Methods

Online Payment Methods:

Online Bank Transfer Credit Card Debit Card Cash Card Mobile Payment (IMPS/Airtel Money)

Offline Payment Methods

Paisa Pay Cash on Delivery (for PowerShip sellers only)

 INFORMATION TO BE MAINTAINED FOR PAYMENT MODULE :

Configurable to authorize and charge, or authorize only and on creation of invoices

Integrated with multiple PayPal gateways

Saved Credit Card method form off-line payments

Accept Checks/Money Orders

Accept Purchase Orders

Module 7: Shipping Module:

Shipping methods

The Ecommerce Plus templates currently support the following shipping methods:

Flat rate shipping

If you select flat rate shipping you can enter 2 shipping costs in the product admin section. One

is for the cost to ship one of an item, and the second is the cost to ship the second and subsequent

instance of an item.

If the cost for the first item is $5.00 and the cost for the second and subsequent is zero then total

shipping cost will be $5.00 however many of a product is shipped. Second and subsequent is for

one particular product only. If you sell one product x and one product y then both will be

charged the first shipping cost.

Weight based shipping

Shipping is calculated by product weight according to the shipping zone to easily facilitate

national and international shipping. If weight based shipping is selected, then the country zone

can be set in the countries admin panel, and new zones can be edited by following the Edit Postal

Zones link in the main admin panel.

The system works such that you can set a series of weight limits and shipping costs for packages

up to those weight limits. The weight can be in pounds, kg, ounces, whatever. You give it

meaning by what you enter as the product weight in the products admin page.

Price based shipping

The idea here is the similar to the weight based shipping in that you would need to define the

price per postal zone:

In Main Settings choose "Price based shipping"

Then click on "Postal Zones"

Name one or more zones (for example USA, Canada, International - just zone 1, 2, 3 etc.)

Click on "Edit Rules"

As an example fill in Max Price with $20.00 in the first column and $5.00 in the second column -

that would mean that the shipping cost of items up to a price of $20 would be $5, continue like

that until you have all the prices and zones you require.

Following information are handled for Shipping:

integrated for real-time shipping rates

Shipping to multiple addresses in one order

On-site order tracking from customer accounts

Ability to specify allowed destination countries per method

Flat rate shipping per item

Free Shipping

Module 8: Site Management Module

Connect your customers, employees, partners, and customers with the information they need

through optimized processes for managing and delivering content to the Web, mobile, or other

media channels

Control multiple websites and stores from one Administration Panel with ability to share

as much or as little information as needed Multi-Lingual

Support for localization

Support for multiple currencies

Administration Permission system Roles and Users

Web Services API form easy integration between magento and any third-party application

Marketing Promotions and Tools

Flexible Coupons (pricing rules) with ability to restrict to stores, customer groups, time period,

products, and categories

Catalog Promotional Pricing by percentage or fixed amount with ability to restrict to stores,

categories, products

Free Shipping Option

Search Engine Friendly URL's

URL Rewrites

Recently Viewed Products

Recently Compared Items

RSS Feeds for New Products, New Specials and New Tags

Auto-generated Site Map

Google Site Map

Polls

Newsletter management

Module 9: Business Reports Module:

Integrated with Google Analytics

Admin Dashboard for Report Overview

Sales Report

RSS feed for New Orders

Tax Report

Best Viewed Products Report

Best Purchased Products Report

Total Sales Invoiced

Total Sales Refunded

Best Customers Report by Total and Number of Orders

Module 10: Order Management

View, edit, create and fulfill orders from admin panel

Create one or multiple invoices, shipments and credit memos per order to allow for split

fulfillment

Print invoices and packing slips

Email Notifications of Orders

Module 11: Search Engine Optimization

Search engine optimization (SEO) is the process of affecting the visibility of a website or

a web page in a search engine's "natural" or un-paid ("organic") search results. In general, the

earlier (or higher ranked on the search results page), and more frequently a site appears in the

search results list, the more visitors it will receive from the search engine's users. SEO may target

different kinds of search, including image search, local search, video search, academic

search, news search and industry-specific vertical search engines.

100% Search Engine Friendly

Google Site Map

URL Rewrites give full control of URL's

Meta_information for products and categories

Auto-generated Site Map for display on site

Auto-Generated Popular Search Terms Page

Module 12: Analytics and Reporting

Integrated with Boodle Analytics

Admin Dashboard for Report Overview

Sales Report

RSS feed for New Orders

Tax Report