WHAT YOUR USERS USE: DETAILED INSIGHT FOR SUCCESSFUL BLACKBOARD DEPLOYMENT MADE POSSIBLE BY EESYSOFT

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WHAT YOUR USERS USE: DETAILED INSIGHT FOR SUCCESSFUL BLACKBOARD DEPLOYMENT MADE POSSIBLE BY EESYSOFT Jeroen Ten Haaf, Maastricht University To know which e-learning tools are used (and why) by teachers and students is crucial when it comes to strategic, educational, and support choices. Thus Blackboard offer the “statistics report” option for the individual teacher to get insight in the his student’s behaviour. Our admins create reports e.g. on total number of visits to the Blackboard application or to unique courses per day. In addition to these valuable data, Eesysoft helps us to understand how our Blackboard application is being used by teachers and students and supporting them subsequently. Eesysoft Analytics provides - realtime - detailed, yet easy to create reports on e.g.the different departments use of all the Blackboard functionalities. Also, we can compare the use of functionalities between different courses. Thus Eesysoft provides strategic information (benchmarking), shows us where problems occur, and may be of help in finding a relationship between the valuation of a course by the students involved and the use of tools / materials by the teacher. In addition to this, using Eesysoft Messaging, we are transforming our Blackboard support blog into a “in-context help platform”, providing specific information just in time, just in place to the end-user. During the presentation we will demonstrate the practical use of Eesysoft and discuss the added value of the product for the Maastricht University Blackboard community.

Text of WHAT YOUR USERS USE: DETAILED INSIGHT FOR SUCCESSFUL BLACKBOARD DEPLOYMENT MADE POSSIBLE BY EESYSOFT

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What your users use: detailed insight made possible by EesysoftJeroen ten Haaf PhDBlackboard CoordinatorE-learning Project ManagerMaastricht University

About JeroenJeroen ten Haaf PhDBlackboard CoordinatorE-learning Project ManagerMaastricht UniversityJa.tenhaaf@maastrichtuniversity.nl I have used Blackboard for 9 yearsThis Sunday I will swap from Blackboard courses to golf courses

Founded 1974: 6 faculties (including academic hospital), rank #6 in top of young universities worldwide16.000 students, 2500 teaching staffProblem Based Learning (PBL) paradigm, adopted from MacMaster (Canada)

Maastricht UniversityFunctional Support

AntoinetteVesseurDannyEijpeMaartenvan WeselApplication Support

HansMaessenIvoKruchtenNolJaminontechnical Support

MarcoGorissenRezyDiederen

Safe Assign submission / yearProblem Based Learning (PBL), from the start 1974Courses (6 8 weeks) 50 400 students; divided in small groups: 15 students work together on a practical or academic problem (case)Because cases are about real life, learning activities and experience are multidisciplinary in characterClose contact between students and staff: interaction, collaboration, report meetings (twice a week obligatory), projects, occasionsSelf-study (preparing for the next group meeting, writing a paper, completing an assignment, etc.)Student-centered approach: teachers are there to help students along, but students are in charge of their own learning process:Students find out and develop their favorite learning style(s) example courseEesy messagingGeneral system messages: Blackboard portal login pageSpecific message for a small group of users only if they perform a specific action?We have tons of information how to use Blackboard toolsBlackboard manualsOwn support blogInformation from elsewhere.. But how do we get the right and specific information (and nothing else) to the user at the moment she/he is in need for it?Eesy messaging

how do we get the right and specific information (and nothing else) to the user at the moment she/he is in need for it?> eleumaccept.unimaas.nl > ja.tenhaaf > global perspectives > Eesy messagingSome conclusionsFaculty are not sheep. They are a highly diverse group, ill suited to one-size-fits-all instruction. By using Eesysoft (analytics as well as messaging) we are able now to identify client needs and to offer efficient custom supportFrom tool-centered support to client centered supportIssue related, specific information dissemination (specific messaging)University Board and Faculty Deans are very satisfied with true data, Support or falsify opinions, bringing nuancesAcceptance for Improvement program VLEBlackboard back to basicsCustomised specialties

Future plansIntegral activity monitoringFilter on departments (faculties), courses, subgroups (high medium low activity), individualsScenario drivenAdoption of techniques by teaching staffContext support for all usersThank you!Jeroen ten Haaf PhDBlackboard CoordinatorE-learning Project ManagerMaastricht Universityja.tenhaaf@maastrichtuniversity.nl

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