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Vodafone Discovery Workshops

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Vodafone Discovery WorkshopsVodafone Business Services provides a complete set of technology and business lifecycle services to help your business assess, build and manage your total communications environment.

Our experience in deploying tailored communications projects across multiple industries and geographies has given us valuable insight into the challenges, best practices and technologies required by businesses looking to deploy total communications solutions.

Most organisations realise they need to improve and develop their communications strategies but find it difficult to uncover where the issues lie or they may simply need help in putting together a sound financial business case. We have discovered that the most successful approach to change is one that can demonstrate measurable business benefits that will assist in justifying the decisions you make at each stage in the journey.

Our Total Communications assessment approach, conducted through a series of Discovery Workshops and supported by your key business stakeholders, is aimed at changing the way in which organisations think about and consider communications. It will help you to identify the specific challenges facing your business and provide you with the support you need to help your organisation move forward in the most cost effective and speed efficient manner.

The Total Communications Discovery Workshop comprises business and technical consultants who will meet with multiple people in your company to gather relevant information and provide technical expertise that will deliver high-level recommendations on the tangible and financial benefits of progressing with a given technology. In addition, through the use of our Client Engagement, Design and Reporting (CEDAR) tools, Vodafone can identify and prioritise the particular challenges facing your organisation, dividing them into a series of projects that can be managed over time and creating a unique communications roadmap for your business.

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• An ROI and MATURITY MODEL to help you justify the case to the business

• A GAP ANALYSIS which identifies areas of weakness within the your business infrastructure

• A 5 YEAR ROADMAP to help you understand the way forward

• Further TECHNICAL stages to allow for VERIFICATION and then SOLUTION DESIGN with itemised pricing and PS charges

What is CEDAR?Vodafone Business Service focuses on a Maturity Model that helps companies move towards an IP Converged future and improve the way in which they collaborate with each other, customers, partners and suppliers.

The engagement focuses on the key technical and business drivers that need to be in place at every stage, and the enablers that allow companies to move up the Model.

Vodafone’s unique approach uses their Customer Engagement, Design and Reporting tools which captures Customer data and is analysed to provide:

The information we gather from CEDAR will allow us to produce reports, documents, ROIs and proposals to show how we can help you differentiate your business from the competition.

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Unified Communications, mobility and new ways of working

The workshopsThere are four steps in the Total Communications Discovery Workshop engagement

1. Understanding your communication needs and existing capabilities

2. Mapping your enterprise communications strategy Total Communications roadmap vision and understanding capability gaps

3. Identifying potential Solution Scenarios (using CEDAR benchmarking) given your business drivers and capability gaps

4. Presenting the roadmap and recommendations to improve

Our Discovery Workshops focuses on the following areas:

Telecoms Expense Management

Client Contact Centre

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Unified Communications, mobility and new ways of working workshop has a primary focus on helping customers to understand where they are on the journey to unifying communications. Vodafone will help you to discover the value of mobilising your workforce, improving productivity, user profiling of correct device versus user requirement, secure remote access and fixed mobile converged solutions with an emphasis on mobility, along with a full review of soft and hard savings.

Telecoms Expense Management workshop is designed to provide detail on options available which will allow you to consolidate suppliers of fixed, mobile and PBX support. It will help you to rationalise infrastructure, highlight the money being spent on services that have ceased, provide audit information for your estate, analyse spends on fixed/mobile along with additional spend relating to voice e.g. moves, adds and changes and a review of hard and soft savings

Client Contact Centre workshop is aimed at improving customer experience. Its primary focus is to analyse your customer and supplier experience when they are trying to do business with your organisation. The engagement diagnoses the customer experience and presents methods to improve interaction, identifies any issues whilst improving productivity and reducing operational cost.

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BenefitsWhat does the Discovery workshop achieve for your organisation?

• A gap analysis based upon where you are and where you need to be along the

Total Communications Maturity Model, based upon your business vision and needs

• A high-level technical solution scenario that will help you achieve your vision

• A cost/benefit analysis for each of the solution scenarios to enable your business to understand cost drivers and areas for potential savings

• A recommendation on how to proceed based upon factors including business and technical readiness, financial analysis, and potential benefits.

Following completion of the one day workshops you will receive immediate feedback which provides an opportunity for interactive response for everyone involved

You will also receive a written analysis within 10 working days of the workshop which will include:

• Identification of areas of quantifiable benefit

• Identification of risks and issues

• Technology Roadmap with phased planning approach

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• Business case justification for further investment

The outcome of the Discovery Workshop will benefit your company in several ways:

• Identify the incremental steps to progress to total communications and converging your infrastructure that are manageable for your company given your unique technical and business environment

• Recommend only what is required based on business needs

• Provide a roadmap for a longer term solution so that your business shares a common vision for their progression to Total Communications, and allows you to chart your progress against this vision

• Maintain a vendor agnostic approach, allowing you to make the decision on whether to proceed with total Communications independent of a vendor “sales pitch”

Is a Surveyor right for your company in its approach to Total Communications?

• Companies that understand some of the benefits of converging their communications , but are not sure whether or not this technology makes “good business sense” are able to benefit from the Discovery Workshop analysis without making a costly or misguided purchase of technology

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© July 2010. Vodafone Limited. Vodafone and the Vodafone logo are trademarks of the Vodafone Group.Other product and company names mentioned herein may be the trademarks of their respective owners.The information contained in this publication is correct at the time of going to print. Such information may besubject to change and services may be modified, supplemented or withdrawn by Vodafone without priornotice. All services are subject to Terms and Conditions, copies of which may be obtained upon request.Vodafone Limited

Vodafone Limited, Vodafone House, The Connection, Newbury, Berkshire RG14 2FN.Registered in England No. 147587.