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Design & Layout of Prosperity Bank LMS
Management Plan of the SystemLocations of Operations & Processes
The locations of the operations and processes are internal and external.
External operations and processes: Blackboard (LMS Partner)
Prosperity Bank has entered into a partnership with Blackboard that has their own operations and processes that are transparent to Prosperity
Blackboard offers 24-hour support to Prosperity Bank’s LMS
Blackboard updates will be communicated one (1) week before scheduled date
Business need will determine the mode of delivery for, and the location of training courses.
Courses offered: OnlineBlendedFace-to-Face
The LMS system design and “path of least resistance’ workflows can imply changes to your existing processes and infrastructure in the following areas:
IT infrastructure Administrative procedures and policies Workplace cultural attitudes and ingrained practices Training paradigms
Management Plan of the SystemProcesses & Procedures
Source: Berking & Gallagher, 2013, p. 40.
Management Plan of the SystemExternal Infrastructure, Service & Support provided by
Blackboard, Inc. “… Aligning People, Process & Technology with Organizational Vision…We developed and use a strategic approach founded on nine Effective Practice Areas to: • Measure and analyze capacity and alignment for operations, process and educational technology • Deliver a comprehensive educational technology program that can encompass support through systems • Shape strategies for evolving and growing your organization’s educational technology value on investment” (Blackboard, Inc., 2015, para. 3).
External
User Support
External System
Management
Source: Blackboard, Inc., 2015, p. 1.
Director of Human
Resources
Director of Training
IT/LMS Manager
IT/Helpdesk Associate
IT/Helpdesk Associate
IT/Helpdesk Associate
Instructional Design
Manager
Instructional Designer/Conte
nt Developer
Instructional Designer/Conte
nt Developer
Graphics/AV Designer
Graphics/AV Designer
Facilities/Logistics Specialist
Management Plan of the SystemInternal Infrastructure
Internal System
Management Internal
User Support
Training Project Design Team
Dedicated Instructional Designer/Content Developer (Project Manager)
Dedicated Graphics/AV Designer IT/Helpdesk Associate Subject Matter Expert(s) Key Stakeholders Representing
Organization’s Business Lines Legal & Compliance Reviewers Communication Team
Ideally, Instructional Designers, SMEs, and Graphics/AV Designers will remain constant throughout a training project.
Management Plan of the System - Infrastructure
Training Project Design Team’s Successful Management Criteria
[Project Manager] PM to coordinate every step, role, and responsibility of the project.
Recruit a company executive [Key Stakeholder] to “sponsor” your efforts, and who will go to bat for you.
Identify liaisons throughout the company who will help communicate and train their fellow co-workers on the new system.
Listen to your users and make appropriate changes based on their feedback and suggestions.
Get [Communication Team] involved…to push the idea of a new learning system.
Get [Blackboard and Internal] training involved to schedule regular training sessions on
the system.
Make sure you have lots of available and relevant content for your users to use.
Think Quality, Risks, Disaster Recovery, Security, Training, Processes, and PeopleSource: The eLearning Guild, 2006, p. 9-14.
Source: Blackboard, Inc., 2015, para. 1.
Management Plan of the SystemExternal Processes & Procedures: Blackboard Support Services
ID/CD works with Key Stakeholder, prepares project plan: identifying problem or opportunity, objectives, instruction, etc.
IT/LMS Manager assign IT/Helpdesk Associate to support the technical needs of project
ID Manager assigns ID/CD to work on project, establishing timelines and milestones
Director of Training and Key Stakeholders ID Critical Training Needs & Skills Gaps
With project approval ID/CD and SME work together to create training modules
Face-to-Face, Online, Hybrid Piloted. Evaluated, Revised & Approved before Release
Facilities/Logistics Specialist engaged when logistical support is required
Project Plan submitted to Key Stakeholder & ID Manager for Review & Approval
ID/CD & SME review Graphics/AV design & recommend any changes
With module(s) complete, course is assembled & reviewed by ID Manager & Director of Training
Course sent to Key Stakeholder for approval
Approved courses sent to the IT/Helpdesk Associate for inclusion in the Blackboard LMS
Communication Team sends information to employees
Management Plan of the SystemInternal Processes & Procedures
LegendID/CD = Instructional Designer/Content DeveloperSME = Subject Matter ExpertIT = Information TechnologistLMS = Learning Management SystemGraphics/AV = Graphics/Audio Visual
Continuous Process
Improvement
Training Modules submitted to Legal and Compliance for Review, if needed
Concept Meeting conducted with ID/CD & SME before sending modules to Graphics/AV Designer
With the installation of Blackboard several standard roles are created and available to be assigned to users.
System Roles: System roles control the administrative privileges assigned to a user. This enables administrators to share administrative privileges and functions with other users in Blackboard Learn.
Course and Organization Roles: Course and organization roles control access to the content and tools within a course or organization.
Institution Roles: Institution roles control what brands, tabs, and modules users see when they log in to Blackboard Learn
Custom Roles: Administrators can create custom roles by copying an existing role and editing its properties and privileges. You can also create a new, blank role and add privileges to it (Blackboard, Inc., 2014, para. 1 - 4).
The Privileges Spreadsheet will be used for additional customization of access included in the roles if needed. (See next slide).
Access Roles in Blackboard
Management Plan of the SystemAccess Rights of the Operational Systems
Role System Course & Organizatio
n
Institution
Director of Training x x xInstructional Design Manager x x
Instructional Designer/Content Developer
x x
Graphics/AV Designer x xIT/LMS Manager x x xFacilities/Logistics Manager x x
IT Associate/Helpdesk x x
Access Rights to Use the System
Rows highlighted in this color indicate "groups" of privileges that must be selected as one unit. They cannot be selected separately.
Data highlighted in this color indicate a change from the previous service pack.
Rows highlighted in this color indicate an addition since the previous service pack.Rows highlighted in this color indicate a removal from the current service pack.
Privilege DescriptionCommunity
Admin Course Admin
Goals Manager
Add/Edit trusted content with scripts Individuals with this privilege are considered "trusted", meaning they are able to submit/edit data that will not be filtered. √ √ √
Administrator Panel Must be on to display the System Admin Tab. Provides access to the System Admin Tab and to the Courses, Software Updates and Tools and Utilities modules.
√ √ X
Administrator Panel (Building Blocks) > Authentication Adds the Building Block channel and allows the user to select Authentication and view the Configuration Settings for each Authenication type. X X X
Administrator Panel (Communities) > Brands and Themes > Customize Login Page
This privilege alone does not display the Community channel and does not add any additional capabilities to any other channel. Selecting this setting has no impact on what an individual in a role with this permitted can do.
X X X
Administrator Panel (Users) > Customize User Information Adds the Users channel and the Customize User Information Link. With this privilege, the user can add or modify User Information Links (Url, Link Title and Instructions) and make that capability accessible or non accessible to users. Individuals in this role can determine what User Information fields are editable and displayed and determine the field Display Name.
X X X
Administrator Panel (Building Blocks) > Data Integration > Integration Password
Individuals with this privilege can change the data integration password for Integration Users. The Integration User is a special User account that is used by Snapshot command line tool and the Data Integration API to process operations from a client machine using Simple Object Access Protocol (SOAP).
X X X
Administrator Panel (Security) > SSL Choice Displays the SSL Choice link in the Security channel. This allows an individual with this privilege to edit or select the tools that require Secure Socket Layer communitation between the server and client browser. Some options include turning it on or off system-wide, selecting specific areas, selecting specific tools, selecting specific Building Block tools, proxy tools, and webservices if installed.
X X X
Administrator Panel (Building Blocks) > Authentication > Create Authentication Provider
Individuals with this privilege can create an authentication provider. Authentication providers are software services that are used to prove the identity of users or system processes.
X X X
Administrator Panel (Building Blocks) > Authentication > Edit Authentication Provider
Individuals with this privilege can edit authentication provider properties. Authentication providers are software services that are used to prove the identity of users or system processes.
X X X
Administrator Panel (Building Blocks) > Authentication > Remove Authentication Provider
Individuals with this privilege can remove authentication providers. Authentication providers are software services that are used to prove the identity of users or system processes.
X X X
Administrator Panel (Building Blocks) > Authentication > View Authentications Providers
Individuals with this privilege can view authentication providers properties and their logs. Authentication are providers software services that are used to prove the identity of users or system processes.
X X X
Administrator Panel (Building Blocks) > Building Blocks Displays the Building Blocks channel and a link to Building Blocks. Selecting the linkdisplays access to Basic LTI Tool Providers and allows individuals with this privilege to manage and register Basic LTI Tool Providers.
X X X
Administrator Panel (Building Blocks) > Building Blocks > Install and Modify
Displays a link to Building Blocks. Selecting the linkdisplays access to Basic LTI Tool Providers and allows individuals with this privilege to manage and register Basic LTI Tool Providers. I saw no difference when enabling this privilege than what I saw with simply enabling the Building Blocks privilege.
X X X
Administrator Panel (Building Blocks) > Building Blocks > Installed Tools
Displays links in both the Building Blocks and Software Updates channels. Selecting the Building Blocks link displays Installed Tools where an individual in this role can Configure or delete Building Blocks that were included with the system and Fomd amd Download other Building Blocks. The Basic LTI Tool Providers link allows individuals to manage and register Basic LTI Tool Providers. This also populates the Software Updates channel allowing individuals in this role to view, find and download Building Block updates.
X X X
This table is accurate to the best of our knowledge as of the release of Blackboard Learn April Release 2014. Outcomes privileges are not included in this table.
√ = default enabled,X=optional, not enabled by default, n/a = not available for the role.
System Roles
The IT/LMS Manager in partnership with the Director of Training will follow the process below to launch the Blackboard LMS:
Get To Know The System In and Out Establish An LMS Task Force Prepare for Integration and Customization Compile Content Check, Check, and Double Check” (Roth, 2014).
A major advantage of the Blackboard license is their 24/7/365 infrastructure and support baseline ensures Prosperity Bank can Check, Check, and Double Check its LMS’ functionality, as depicted on the next slide.
Process to Launch the Blackboard LMS
Management Plan of the SystemExternal Processes & Procedures
Core Infrastructure
All Blackboard Managed Hosting Engagement Plans leverage the same infrastructure and support baseline:
24x7x365 Management•200+ Full-Time Dedicated Resources•24x7 Managed Production Environment•24x7 Network Operations Monitoring•24x7 Dedicated Client Support Teams•24x7 Online Aggregate Usage Reporting Tool•24x7 Anytime Blackboard Application Upgrade•Data Restores and Archiving
Redundant Core Infrastructure•State-of-the-art Tier-4 Datacenters1•Fully Redundant, Fault-Tolerant Conditioned Power2•Redundant Tier-1 Internet Connections3•Fully Redundant Internet & Network Equipment•Highly Available Enterprise Storage Systems4•Multiple Levels of Data Backups & Off-Site Data Storage
Security•24x7 Physical Security at Tier-4 Datacenters•Enterprise Firewall and Intrusion Protection•24x7 Network Security Monitoring•24x7 Security Incident Response Team
Diamond Engagement Plan:
For institutions whose online learning programs are at the core of their educational mission.
Partnership to manage fast growth and change with the highest levels of support and strategic planning
Source: Blackboard, Inc., 2015, para. 1 -3.
All of staff of the Instructional Design and Information Management Department will take training offered by Blackboard on the use and features of the LMS.
A LMS Task Force will be formed with representatives from Training and IT. The members of the Task Force will serve as internal Subject Matter Experts on the LMS. They will also serve in an advisory capacity working with Blackboard to make recommendations on new features to the LMS.
A plan will be formed to customize the LMS with the branding of Prosperity Bank and to help ensure a seamless integration.
All active existing training content will be compiled and organized for uploading into the Blackboard LMS before the launch.
Members of the Instructional Design and Information Management Department will perform tests on the system before it is launched corporate wide. This will help detect any bugs or defects that need to be resolved before the launch.
Process to Launch the Blackboard LMS
Berking, P. & Gallagher, S. (2013). Choosing a learning management system. Retrieved from http://www.adlnet.gov/
Blackboard, Inc. (2014, September 1). User Roles and Privileges. Retrieved from https://help.blackboard.com: https://help.blackboard.com/en-us/Learn/9.1_2014_04/Administrator/060_Application_Management_and_Support/User_Management/030_About_User_Roles_and_Privileges
Blackboard, Inc. (2015). Core infrastructure. Retrieved from http://www.blackboard.com/platforms/learn/services/managed-hosting-(1)/core-infrastructure.aspx
Blackboard, Inc. (2015). Effective use of educational technology aligning people, process & technology with organizational vision. Retrieved from http://www.blackboard.com/getdoc/abafd566-483b-4d58-a106-3e3fd1c428a3/effective-use-of-educational-technology-datasheet_.aspx
Blackboard, Inc. (2015). Managed hosting: Partnering and Best practices to support education strategy.Retrieved from http://www.blackboard.com/CMSPages/GetFile.aspx?guid=4bb0c867-5a1d-4e3b-b88b-e49a5f717b96
Roth, J. (2014, December 10). Quick and Easy Steps to Help Launch Your LMS. Retrieved from http://interactyx.com/social-learning-blog/quick-and-easy-steps-to-help-launch-your-lms/
The eLearning Guild. (2006). 311 Tips on the management of an lms or lcms. Retrieved from http://www.elearningguild.com/publications/index.cfm?id=3
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