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New Instructional Design and Information Management Department

With the upcoming implementation of the Blackboard LMS at Prosperity Bank it is necessary to restructure the Training Department to meet the needs of the organization now and in the future.

“Training is defined as a continuous learning process in which the employees will acquire knowledge, enhance professional skills and improve attitudes and behaviors to excel well on the job. The objectives of the training department [are] to identify the required training needs of an organization and fill the gap with a host of training methods for the welfare of the organization and employees on a whole” (Raman, 2009).  

Overview of New Instructional Design and Information Management Department

The new name of the department will be the Instructional Design and Information Management Department. The department will be staffed with learning and technology professionals with the skills necessary to create, deliver, and maintain courses in both an online and hybrid format.

The Instructional Design and Information Management Department will partner with associates from other areas of the bank as necessary to create the Training Project Design Team. Subject Matter Experts, Key Stakeholders, Legal & Compliance Reviewers, and the Communications Team may be some of the roles that will require support from other areas of the bank in the design process.

Overview of New Instructional Design and Information Management Department

Director of Human

Resources

Director of Training

IT/LMS Manager

IT/Helpdesk Associate

IT/Helpdesk Associate

IT/Helpdesk Associate

Instructional Design

Manager

Instructional Designer/Conte

nt Developer

Instructional Designer/Conte

nt Developer

Graphics/AV Designer

Graphics/AV Designer

Facilities/Logistics Specialist

Management Plan of the SystemInternal Infrastructure

Internal System

Management Internal

User Support

Training Project Design Team

Dedicated Instructional Designer/Content Developer (Project Manager)

Dedicated Graphics/AV Designer IT/Helpdesk Associate Subject Matter Expert(s) Key Stakeholders Representing

Organization’s Business Lines Legal & Compliance Reviewers Communication Team

Ideally, Instructional Designers, SMEs, and Graphics/AV Designers will remain constant throughout a training project.

Roles and Responsibilities

Director of Training Instructional Design Manager Instructional Designer/Content Developer Graphics/Audio Visual Designer Facilities/Logistics Specialist IT/LMS Manager IT/Helpdesk Associate

Director of TrainingThe Director of Training will oversee training at Prosperity Bank and represent the department in interactions with Key Stakeholders and outside organizations. Responsibilities include:

Planning, and implementation of corporate in-service training programs

Developing departmental goals and prioritizing department operations

Ensuring that the training programs meet federal, state, and local regulations

Measuring the impact of programs and learning activities Approving new training techniques and suggesting

improvement to existing training programs Establishing long-range objectives and specifying the

strategies and actions to achieve themSources:U.S. Department of Labor Employment & Training AdministrationInternational Business Machines Corporation

Instructional Design Manager

The Instructional Design Manager will oversee individual design projects. Responsibilities include: Assigning designers to specific projects Providing guidance to designers regarding project

parameters and expected outcomes Establishing project milestones and monitoring project

progress Communicating with organization stakeholders as

required-- typically managers Developing and maintaining constructive relationships with

internal business partners Thinking critically and making decisions in the best interest

of the team

Sources:U.S. Department of Labor Employment & Training AdministrationInternational Business Machines Corporation

Instructional Designer/Content DeveloperInstructional Designer/ Content Developers will develop training packages that meet organizational needs. Responsibilities include:

Maintaining project timetable to produce training within time parameters

Working with client department representatives (SMEs) to identify the educational needs of others, recommend formal educational or training programs or classes

Facilitate instructor-led classes as needed in both an online and blended format

Using computers and computer systems to program, write software, set up functions, enter data, or process information

Developing, designing, or creating new applications, ideas, relationships, systems, or products

Analyzing information and evaluating results to choose the best solution to problems

Clearly communicating or explaining the meaning and application of information Sources:

U.S. Department of Labor Employment & Training AdministrationInternational Business Machines Corporation

Graphics/Audio Visual DesignerGraphics/AV Designers will translate the training concepts developed by the instructional designer and the SME into a package that engages learners and communicates bank values. Responsibilities include:

Using knowledge of current graphic design software to produce graphic art and visual materials

Generating and manipulating graphic images, animations, sound, text and video into consolidated and seamless multimedia programs

Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contribution

Using computers and computer systems to create engaging presentations

Developing design templates to reduce product generation times and costs

SourceU.S. Department of Labor Employment & Training Administration

Facilities/Logistics SpecialistThe Facilities/Logistics Specialist will manage logistical functions related to training and coordinates training resources to ensure the smooth delivery of instruction. Responsibilities include:

Scheduling and coordinating training events Coordinating training room assignments, schedules, and

resources Facilitating delivery of raw materials, supplies, vendor

resources, etc. required for training events Managing inventory and distribution of training supplies Developing and maintaining constructive and cooperative

working relationships

Sources:U.S. Department of Labor Employment & Training AdministrationInternational Business Machines Corporation

IT/LMS Manager The IT/LMS Manager will oversee the operation of the electronic aspects of training and supervise IT/Helpdesk Associates. Responsibilities include:

Reporting to the Training Director regarding IT/LMS matters

Serving as the primary liaison with Blackboard to resolve training-related problems

Incorporating course designs and tools into the LMS Analyzing information and evaluating results to identify

problems and generate solutions Building a sense of teamwork and service orientation

among IT personnel Using computers and computer systems to program, write

software, set up functions, enter data, or process information

Enters, transcribes, records, stores, or maintains information in written or electronic/magnetic form

Sources:U.S. Department of Labor Employment & Training AdministrationInternational Business Machines Corporation

IT/Helpdesk Associate

IT/Helpdesk Associates will troubleshoot problems, and assist bank associates to complete electronic training. Responsibilities include:

Listening to associates to determine the nature and/ or the cause of electronic learning problems

Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts to solve technical problems

Following protocols to resolve issues and reporting area of concern to the IT/LMS Manager

Using computers and computer systems to enter data and process information

Sources:U.S. Department of Labor Employment & Training AdministrationInternational Business Machines Corporation

Instructional Design and Information Management Department Proposed Salaries

Role Texas Salary U.S. National Salary

Director of Training $104,500.00 $110,104.00

Instructional Design Manager

$107,188.00 $107,188.00

Instructional Designer/Content Developer

$63,300.00 $61,550.00

Graphics/AV Designer $40,800.00 $44,800.00

Facilities/Logistics Specialist

$86,900.00 $83,900.00

IT/LMS Manager $82,500.00 $83,410.00

IT/Helpdesk Associate $45,200.00 $47,610.00

Sources: U.S. Department of Labor Employment & Training Administration, International Business Machines Corporation

A hosted LMS is installed and managed on the vendor‘s server by their staff…[and] often termed ―SaaS‖ (software as a service) or ―cloud‖

Some of the advantages of a hosted platform are:

Eliminates the cost of hardware and network infrastructure to support local

installation

Lowers staff costs for administration and maintenance

Puts less bandwidth load on the corporate network

Content and feature updates accomplished without intervention

Guarantees system upgrades and patches are applied on a timely basis; avoids the

headaches of reestablishing integrations, etc.

Enables faster implementation. This can be dramatic, for instance, 3 weeks for a

hosted solution vs 6 months for a behind-the-firewall solution.

Requires little or no internal technical support or development ( Berking &

Gallagher, 2013, p 30).

SaaS (Software as a Service)

Blackboard LMS at a Glance

Deployment:

InstalledMobileWeb Based

Training:

DocumentationWebinarsLive OnlineIn Person

Support:

OnlineBusiness Hours24/7 (Live Rep)

Features Checklist

Academic / Education AICC / SCORM Compliant Mobile Learning

Asynchronous Learning Corporate / BusinesseCommerce

Tin Can API

Blended Learning External Training Social Learning

Built-In Course Authoring Gamification Synchronous Learning

Certification Management Internal Training Testing / Assessments

Classroom Management Live / Video Conferencing

(Capterra, n.d., para. 1)

Recent developments such as greater levels of bandwidth, less expensive dedicated room-based videoconference equipment, and free personal videoconference capabilities on desktop computers have contributed to rapid growth in the use of synchronous videoconferencing in training and education.

There are three types of videoconferencing capabilities:

Personal –Skype®, iChat®, and LiveMessenger®, and FaceTime®

Web-based –WebEx® and Elluminate Live®. Web-based videoconferencing is often a core feature of VLEs.

Room-based dedicated systems – use dedicated hardware (a codec camera, microphone, large video monitor, and speaker system) Examples are Polycom®, Tandberg®, and LifeSize®. (Berking & Gallagher, 2013, p. 73).

Video Conferencing Integration

Caption decoders. Ensure all analog television displays and computer equipment are equipped with caption decoder circuitry [that] receives, decodes, and displays closed captions from broadcast, cable, videotape, and DVD signals.

Tuners and tuner cards. Ensure television tuners, including tuner cards for use in computers, are equipped with secondary audio program playback circuitry.

Captioning. Ensure all instructional and informational video and multimedia productions, that contain speech or other audio information necessary for the comprehension of the content are open (permanent) or closed-captioned.

Audio description. Ensure all instructional and informational video and multimedia productions that contain visual information necessary for the comprehension of the content are audio described.

Electronic and information subsystems comply with Section 508…incorporate assistive technology devices and equipment, as well as ergonomic workplace solutions, when and as required, to assist developmentally or physically challenged individuals to accomplish effective computer use (United States Army, 2013, p. 40 -147)

Video and Multimedia Products

1. Mixer with Audio interface: Mackie ProFX8

2. Studio monitor: Mackie MR5

3. Two studio headphone: Samson SR850 

4. A condenser Microphone: SE Electronics X1

5. A pop sound shield

6. Clip mic stand

7. Studio Monitor Stand

8. Desktop Computer: CPU i7, 8GB of RAM, 2TB of HDD, Nvidia Quadro 800 for VGA.

9. DSLR camera: Canon 70D 

10. TASCAM DR-40 [audio recorder] *

11. A DSLR tripod

12. A wireless microphone (clip on)

13. Two studio lights

14. A green screen (Chimchang, 2014, para. 3).

E-Learning Video Production Two offices dedicated to video production. One office used for photo shoots, taping and voice overs and the other office used as a control room.

Source: *Strauss, 2012.

ADOBE CREATIVE CLOUD

Adobe Bridge

Adobe Edge

Adobe Edge Animate

Adobe Edge Reflow

Adobe Edge Code

Adobe Edge Inspect

Adobe Flash

Adobe Flash Builder

Adobe Flash Player

Adobe Flash Professional

Adobe Scout

Adobe Illustrator

Adobe InDesign

Adobe After Effects

Adobe Photoshop

Adobe Muse

ADOBE eLEARNING SUITE2 6.1 

Adobe Captivate 6

 Adobe Flash® Professional CS6

 Adobe Dreamweaver® CS6

 Adobe Photoshop® CS6

Extended

 Adobe Acrobat® XI Pro

 Adobe Presenter 8†

 Adobe Audition® CS6

Additional components:  Adobe Bridge CS6

Adobe Dreamweaver

Adobe Acrobat

Adobe Audition

Adobe Premier Pro

Adobe Prelude

Adobe Speedgrade

Adobe Dynamic Link

Adobe Connect

Articulate Storyline

 PowerPoint

Educational Technology Online and Hybrid Training Software

Sources:Arah, 2010.Army Management Staff College, 2014.

Minimum Windows PC RequirementsSoftware Requirements:Windows XP, Vista or 7Microsoft Office, Acrobat Reader, QuickTime Player, Adobe Flash Player.

Minimum Apple Macintosh RequirementsSoftware Requirements:Mac OS 10.5 or higher or LeopardMicrosoft Office, Acrobat Reader, QuickTime Player, and Adobe Flash Player.

Internet Connection – DL or better

Internet Connection – DL or better

Web Browser (Must have one of the following):

Internet Explorer 7 or higher Firefox3.5 or higher

Java version JRE 6, JavaScript, and Cookies must be enabled in browsers.

Web Browser (Must have one of the following):

Firefox3.5 or higher Safari4

Java, JavaScript, and Cookies must be enabled in browsers.

Prosperity Bank Employee/User Equipment

Source: Des Moines Area Community College, 2014.

Arah, T. (2010, April 27). What’s happened to adobe cs5 web standard? [Blog post]. Retrieved from http://www.pcpro.co.uk/blogs/2010/04/27/adobe-cs5-web-standard

Berking, P. & Gallagher, S. (2013). Choosing a learning management system. Retrieved from http://adlnet.gov

Capterra. (n.d.). Blackboard lms for business. Retrieved from http://www.capterra.com/learning-management-system-software/spotlight/14500/Blackboard%20LMS%20for%20Business/Blackboard

Chimchang, N. (2014). Need advice for building an E-Learning production studio. Retrieved from https://community.articulate.com/discussions/building-better-courses/need-advice-for-building-an-e-learning-production-studio

Department of the Army. (2013). The army distributed learning (DL) guide. Fort Eustis,VA: Headquarters, United States Army Training and Doctrine Command.

Des Moines Area Community College. (2014). Minimum hardware and software requirements. Retrieved from https://go.dmacc.edu/online/pages/minrequirements.aspx

Hanover Research. (2011). Distance education models and best practices. Retrieved from

International Business Machines Corporation. (2015). Job search. Retrieved from http://www.salary.com/category/job-search/

International Business Machines Corporation. (2015). Salary. Retrieved from http://www.salary.com/category/salary/

Raman, V. (2009). What is training? Objectives of training department. Retrieved from http://www.careerride.com/td-training-and-its-objectives.aspx

Strauss, D. (2012, November 24). Save a little on your next audio purchase. Retrieved from https://fstoppers.com/gear/save-little-your-next-audio-purchase-4361

Teague, S.. (2014). Educational technology information paper. Fort Leavenworth, KS: Army Management Staff College.

U.S. Department of Labor Employment & Training Administration. (2015). Summary report. Retrieved from http://www.onetonline.org/link/summary/11-3131.00

References