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The impact of Agile on Change Management
10 March 2017
Presenter: Melanie Franklin
SUPPORTING WEBINAR RECORDING AVAILABLE AT: WWW.APMG-INTERNATIONAL.COM/WEBINARS
Welcome to our webinar!
Host / Moderator
Mark ConstableMarketing Executive, APMG
Presenter
Melanie FranklinDirector, Agile Change Management LimitedCo-Chair Change Management Institute UK
About Melanie…
• Track record of excellence in project, programme and portfolio planning and delivery.
• In recent years, Mel has focused on moving organizations from waterfall to agile approaches in project management.
• APMG accredited AgilePM and Change Management trainer• Certified Scrum Master, Certified SAFe 4.0 Practitioner and Lean Kanban
Practitioner• Director of Agile Change Management (
www.agilechangemanagement.co.uk) and Co-Chair of the Change Management Institute UK chapter (www.change-management-institute.com)
• linkedin.com/in/melaniefranklin1/• @AgileMelanie
Agenda
• What are the most important change activities in an Agile environment?
• How do we explain the value of a Change Management in an Agile environment?
• What is the impact of Agile on Change Management roles and responsibilities?
• How does Agile impact the reporting and governance structure for change initiatives?
What is Agile?
5
What does Agile mean?
• Organisational Agile – the strategic adoption of an environment which responds quickly to new ideas, developing them and getting things in front of the customer quickly to protect competitive advantage
• Development Agile – the tactical adoption of Agile methodologies that speed up the creation of new ways of working, often through IT enabled change. Can lead to:
• DevOps – a way for IT to organise itself so that it creates a 'production line' of changes to infrastructure, applications, information and security.
Agile adopted by IT
Less than half of our teams53%More than half of our
teams34%
All of our teams9% None of our teams
4%
How many of our teams use Agile
Source: Version One
More than 5 years ago
3-5 years ago
1-2 years ago
Less than a year ago
0% 5% 10% 15% 20% 25% 30% 35%
When was Agile adopted
Source: Version One
Agile adopted by Marketing
Using Agile approaches
21%
Using some aspects of Agile52%
Using small elements of Agile
16%
Not at all7%
Don’t know3%
Agile used by Marketeers
Source: Wrike state ofagile marketing 2016
Plan to start but haven't started yet
Just starting now
Started in last 6 months
Started 6-12 months ago
Started over a year ago
Started more than 2 years ago
Don’t know
When was Agile adopted
Source: Wrike state ofagile marketing 2016
Outcome
Delivery
Features
Culture
Fixed Flexible
Single Multiple
Promised Prioritised
Command and control Collaborative
Waterfall Agile
PlanningUp front Continuous
The scale of the challenge
Impact of Agile on Change Management
Established approach to managing change
• Change management framework• Trained, experienced change management professionals• Culture that recognises change is the responsibility of
everyone – reflected in:– Role descriptions– Performance management systems– Training catalogues– Induction materials
• How many organisations are successfully achieving this?– 0.01%
Disparity in speed
Sprint
Increment
Sprint
Change
Sprint
Increment
Sprint
Change
Sprint
Increment
Sprint
Change
Sprint
Increment
Sprint
Change
Sprint
Increment
Sprint
Change
Sprint
Increment
Sprint
Change
Sprint
Increment
Sprint
Change
Sprint
Increment
Sprint
Change
Agile production line
Assimilating change
Unconscious Competence
Unconscious Competence
Conscious Competence
Conscious Incompetence
Unconscious Competence
How to manage change in an Agile world
Two tier approach
Impact on roles
Business asUsual
Change Agent Activities
% of time spent on ‘day job’
Role description includes responsibility for:• Coaching colleagues
through change• Impact Assessments• Readiness Assessments
+
ImpactAssessment
ReadinessAssessment
Reasons for resistance
Speedy strategiesSummary of changes/
Holistic picture of local impact
• Sprints• Daily Stand Ups• Kanban Boards
Further information
• Change Management Institute– www.change-management-institute.com – @ChangeMgtIns– Search “change management institute”
• Change Management training & certification:– www.apmg-international.com/ChangeManagement
• AgilePM training & certification– www.apmg-international.com/AgilePM
• Melanie / AgileChangeManagement Ltd– www.agilechangemanagement.co.uk – @AgileMelanie– Search “melanie franklin”
