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Find Your focus Accepting the challenge to be innovative and knock down invisible barriers to success. Karen Peña professionally speaking INNOVATIVE SALES ENGAGED MANAGEMENT INNOVATIVE SALES INNOVATIVE SALES ENGAGED MANAGEMENT INNOVATIVE SALES ENGAGED MANAGEMENT INNOVATIVE SALES INNOVATIVE SALES INNOVATIVE SALES ENGAGED MANAGEMENT INNOVATIVE SALES SUPERB CUSTOMER SERVICE ENGAGED MANAGEMENT INNOVATIVE SALES Accepting the challenge to be innovative and knock down invisible barriers to success. SUPERB CUSTOMER SERVICE ENGAGED MANAGEMENT INNOVATIVE SALES

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To survive successfully during turbulent times, we have no choice but to re-evaluate our established practices and be willing to make necessary changes in order to keep engaged, focused and motivated. “Up-Side to the Downturn” is an uplifting and informative presentation that explores the current economy and provides tools that will help your attendees not only succeed, but discover opportunities to excel. The session is based on today’s circumstances but is valid in any economy.

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Find Your focus

Accepting the challenge to be innovative and knock down invisible barriers to success.

Karen Peñaprofessionally speaking

INNOVATIVE SALES

ENGAGED MANAGEMENT

INNOVATIVE SALES

INNOVATIVE SALES

ENGAGED MANAGEMENT

INNOVATIVE SALES

ENGAGED MANAGEMENT

INNOVATIVE SALES INNOVATIVE SALES

INNOVATIVE SALES

ENGAGED MANAGEMENT

INNOVATIVE SALES

SUPERB CUSTOMER SERVICE

ENGAGED MANAGEMENT

INNOVATIVE SALES

Accepting the challenge to be innovative and knock down invisible barriers to success.

SUPERB CUSTOMER SERVICE

ENGAGED MANAGEMENT

INNOVATIVE SALES

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“THE UP-SIDE TO THE DOWN-TURN”

Excelling in Today’s Economy

Accepting the challenge to be innovative andknock down invisible barriers to success.

Karen Peñaprofessionally speaking

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Karen Peñaprofessionally speaking

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Karen Peñaprofessionally speaking

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Karen Peñaprofessionally speaking

WHAT IS HAPPENING?

1. There has been a BIG change in the World Economy

2. None of us are Immune

3. Changed us forever

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Hiring Freezes

Pay Freezes

Under-Staffed

Over-Tasked

Loss of Business

High Expectations

Karen Peñaprofessionally speaking

CHALLENGES IN A DOWN-TURN

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Confusion

Overload

Intimidation

Resentment

Alienation

Frustration

Anger

Fear

Karen Peñaprofessionally speaking

RESULTS OF ORGANIZATIONAL STRESS

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Karen Peñaprofessionally speaking

We Must Remain……

Engaged

Focused

Motivated

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Karen Peñaprofessionally speaking

“Good things come of all recessions, not the least that they initiate a cleansing process whereby only the seriously committee survive.

Crisis is also good because it separates the focused and seriously committed from the rest.

We must make sure that we are all among the well-prepared, the good, the serious and, therefore; the survivors.”

Daniel Tschudy Meetings Consultant

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Karen Peñaprofessionally speaking

Change Our Perception

Emotional Business

Uncertainty Opportunity

Fear Solutions

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Karen Peñaprofessionally speaking

Re-Direct / Re-Define / Re-Invent

Conquering Invisible Barriers

Innovative Alliances

Synergy = Energy

4 TOPICS

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Karen Peñaprofessionally speaking

Re-Direct

Evaluate your Past

What was your life like before Sept 2009? What was your focus?

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Karen Peñaprofessionally speaking

Re-Direct

What was your relationship with your family and friends?

Evaluate your Past

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Karen Peñaprofessionally speaking

Re-Direct

How did you feel about your job / your responsibilities?

Evaluate your Past

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Karen Peñaprofessionally speaking

Re-Direct

Who were your alliances?

Evaluate your Past

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Karen Peñaprofessionally speaking

Re-Direct

What were your personal and professional goals?

Evaluate your Past

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Karen Peñaprofessionally speaking

Re-Direct

What made you un-happy?

Evaluate your Past

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Karen Peñaprofessionally speaking

Re-Direct

What made you happy?

Evaluate your Past

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Karen Peñaprofessionally speaking

Re-Direct

What is your life like now? What is your focus?

Evaluate your Past

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Karen Peñaprofessionally speaking

Re-Direct

Evaluate your “Status Quo”

How do you view yourself in light of the new situation?

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Karen Peñaprofessionally speaking

Re-Direct

Evaluate your “Status Quo”

How has your home life changed?

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Karen Peñaprofessionally speaking

Re-Direct

Evaluate your “Status Quo”

How has your job changed?

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Karen Peñaprofessionally speaking

Re-Direct

Evaluate your “Status Quo”

How have your alliances changed?

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Karen Peñaprofessionally speaking

Re-Direct

Evaluate your “Status Quo”

What changes have you made to your personal and professional goals?

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Karen Peñaprofessionally speaking

Re-Direct

Evaluate your “Status Quo”

What makes you un-happy?

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Karen Peñaprofessionally speaking

Re-Direct

Evaluate your “Status Quo”

What makes you happy?

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Karen Peñaprofessionally speaking

Re-Direct

Future Focus

How should your focus change?

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Karen Peñaprofessionally speaking

Re-Direct

How do you want to be seen by your family / friends / co-workers in light of this situation?

Future Focus

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Karen Peñaprofessionally speaking

Re-Direct

What changes do you feel you need to make at home?

Future Focus

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Karen Peñaprofessionally speaking

Re-Direct

What changes do you feel you need to make at work?

Future Focus

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Karen Peñaprofessionally speaking

Re-Direct

What adjustments should you make to your alliances?

Future Focus

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Karen Peñaprofessionally speaking

Re-Direct

What will make you happy in the future?

Future Focus

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Karen Peñaprofessionally speaking

RE-DEFINE……..

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STRENGTHS

What do we do exceptionally well?

What advantages do we have?

What valuable assessts and resources do we have?

Re-Define

Personal S.W.O.T.

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WEAKNESSES

What could we do better?

What are we criticised for or receive complaints about?

Where are we vulnerable?

Re-Define

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OPPORTUNITIES

What opportunities do we know about but have not addressed?

Are there emerging trends on which we can capitalize?

Re-Define

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THREATS

What weaknesses make us critically vunerable?

What external roadblocks can inhibit our progress?

What are the siginificant changes in our community / workplace are challenging us?

Are economic conditions affecting our financial viability?

Re-Define

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Karen Peñaprofessionally speaking

Re-Define

Your Goals

1. What is MOST important to you?

2. What is MOST obtainable?

3. What give you the MOST ROI?

4. Don’t forget to make them SMART!

5. Develop an ACTION plan.

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Karen Peñaprofessionally speaking

Author Charles Allen

“When you decide clearly and definitely what you want, no sacrifice is too great as you put all of your powers into outstanding results.”

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Karen Peñaprofessionally speaking

Re- Invent

Yourself

Developing your BRAND

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Karen Peñaprofessionally speaking

Defining Branding

If you want to do business with the American Cancer Society you had better not ____________ smoke

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Karen Peñaprofessionally speaking

If you hang with Paris Hilton you probably…..

Have too much money

Don’t have any real BFFs

Never take the trash out

All of the above

Defining Branding

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Karen Peñaprofessionally speaking

If you post Bivas and Butthead on your MySpace you will probably be invited to join……

Drug, Chemical & Associated Technologies Association

The Institute of Makers of Explosives

The Coin Laundry Association

All of the above

Defining Branding

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Exercise

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Karen Peñaprofessionally speaking

Re- Invent

Keys to Developing an Effective Brand

Perception is Reality

Manage it

Incorporate External Drivers

Know your Audience

Consistent and Persistent

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Karen Peñaprofessionally speaking

Re- Invent

What Influenced Your Brand?

Attitude

Attire

Automobile

Associations

Associates

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Karen Peñaprofessionally speaking

Re- Invent

Promoting your Brand

Resume

Portfolio

Business Cards

Electronic Signature

Speaking

Social Networking

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Karen Peñaprofessionally speaking

Cut the Clutter

Stick to the Plan

Techno Rules

Kill the Albatrosses

Positive Alliances

Intestinal Fortitude

Conquering Invisible Barriers

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GUTS!!!

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Karen Peñaprofessionally speaking

Industry Associations

Industry Experts

Mentors / Mentoring

Stakeholders

Innovative Alliances

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Karen Peñaprofessionally speaking

Strategic Meeting Management

Meeting Design

Meeting Architecture

Meeting Strategies

Meeting Professional Procurement

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Karen Peñaprofessionally speaking

Providing Value to the Attendee

Providing ROI to the Organization

Bottom Line

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Karen Peñaprofessionally speaking

Synergy = Energy

Synergy (Wikipedia)

The whole is greater than the sum of the individual parts.

Synergy (Karen)

Harmonizing all internal and external relationships to capture every opportunity for achievement.

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Karen Peñaprofessionally speaking

according to the American Hotel & Lodging Association (AH&LA), provides more than 7.5 million travel and tourism jobs and pays $178 billion in travel-related wages and salaries. Hotels alone have a workforce of 1.4 million people.

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Karen Peñaprofessionally speaking

American Hotel and Lodging Association

Destination Marketing Association International

International Association of Exhibitions and Events

Meeting Professionals International

National Business Travel Association

Professional Convention Management Association

Site (Society of Incentive & Travel Executives)

www.ustravel.org/

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Karen Peñaprofessionally speaking

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Karen Peñaprofessionally speaking

Synergy = Energy

The C-Suite

The End User

Other Stakeholders

Community

Home

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Karen Peñaprofessionally speaking

Meetings in Crisis Website:

Business travel creates 2.4 million jobs. Meetings and events are directly responsible for 1 million American jobs.

Business travel accounts for $240 billion in spending and $39 billion in tax revenue at the federal, state, and local levels.

The Dept. of Labor reported that nearly 200,000 travel-related jobs were lost in 2008 and expects another 247,000 to be lost in 2009.

Each meeting and event traveler spends an average of $1,000 per trip.

A new study shows that 87% of Americans who have attended an out-of-town meeting or convention for work say it is important to running a strong business.

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Karen Peñaprofessionally speaking

There is NO substitute for Face-to-Face

Meetings Mean BUSINESS!

WE Mean BUSINESS!

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THANK YOU!

Accepting the challenge to be innovative andknock down invisible barriers to success.

Karen Peñaprofessionally speaking

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Find Your focus

Accepting the challenge to be innovative and knock down invisible barriers to success.

Karen Peñaprofessionally speaking

INNOVATIVE SALES

ENGAGED MANAGEMENT

INNOVATIVE SALES

INNOVATIVE SALES

ENGAGED MANAGEMENT

INNOVATIVE SALES

ENGAGED MANAGEMENT

INNOVATIVE SALES INNOVATIVE SALES

INNOVATIVE SALES

ENGAGED MANAGEMENT

INNOVATIVE SALES

SUPERB CUSTOMER SERVICE

ENGAGED MANAGEMENT

INNOVATIVE SALES

Accepting the challenge to be innovative and knock down invisible barriers to success.

SUPERB CUSTOMER SERVICE

ENGAGED MANAGEMENT

INNOVATIVE SALES