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Neil Ballantyne
Supervision in the Network Societyconnecticon or panopticon??
Aims of supervision (Kadushin, 2002)
AdministrativeProvision of oversight of and accountability for practiceDevelopment and maintenance of competenceSafety system for the service
Educational
Professional & educational developmentReflection on practiceApplication of theory to practiceFoster innovative and creative practiceClarification of role and relationshipsClarification of the therapeutic relationshipIncreased beneficial outcome for service users
Supportive
EmpowermentEncouragementSupportManagement of the emotional effects of the workProvision of a safe place to explore ethical and safety issuesManagement of wider organisational or team issuesPromotion of job satisfactionManagement of stress and prevention of “burn out”Enhancing welfare and well-being
Adapted by: McKenna, Thom, Howard & Williams (2008).
Sociological perspectives
Network Society (Castells, 199, 1997, 1998) A new social morphology for society
Risk Society (Beck, 1992) & the “safety state” (Raab, 2005) see also Beddoe (2010)
professional supervision for risk management: surveillance
professional supervision for learning & development: reflection
Surveillance Society (Lyons, 1994, 2003)
The panopticon
Panoptic power built into the architecture of Benthams’ prison
Prefigured what some refer to as the “electronic panopticon” or “surveillance society” which includes:
the mass surveillance & collection of data by government on populations;
the surveillance & collection of data on consumers for marketing purposes;
the management surveillance & control of the workforce by industry.
The connecticon (Rennie & Mason, 2004)
The use of networks to connect people to: explicit knowledge & information tacit knowledge & other people communities of practice sources of advice & support
Can be interactive involving contributing knowledge and support
Synchronous or ansynchronous
One to one, one to many, or many to many
Text based or multimedia
Supervision technology examples
Surveillant Reflective
Keystroke capture Online evidence base
CCTV monitoring Audio/video case capture
GPS monitoring of movements Online discussion groups
Internet use filtering & monitoring Specialist knowledge networks
Call monitoring Tele & video conferencing
Electronic case recording
Technology implementation
Issues of access, reliability & media literacy
Supervision practice & Media Naturalness theory
Social construction of technology embedded in particular practice situations practitioners construct – and sometimes subvert –
intended technology use
Some issues
Do surveillance technologies have a place in the professional workplace and should we welcome their use to make business processes safe?
What is the role of the professional supervisor in an increasingly networked world?
Why is workplace privacy important, and how can it be secured?
How can technology best support reflective practice & professional development?