Soc 110 soc110

SOC/110 TEAMWORK, COLLABORATION, AND

CONFLICT RESOLUTION

The Latest Version A+ Study Guide

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SOC 110 Entire Course Link

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SOC 110 Week 1 Participation

Case Study: The Study Group Dilemma

Read the case study and questions 1 and 2 on p. 2 of Working in Groups.

Discuss your responses with the class.

All-Star Team

Reflect on this week's readings.

Discuss with your classmates the following:

How would you decide what skills and experiences are needed to complete

projects with quality and efficiency?

Choose and describe a problem or project in your workplace that calls for a team

solution.

If you could build this team with famous people of the past and present, who would

you select? Explain your rationale.

Match the skills and experiences needed with each selection. You may select

people from politics, sports, entertainment, or other areas.

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The team must have between four and six members.

Write out your All-Star team selection and provide your rationale for the choices in

no more than 70 words. Be prepared to discuss selections and rationale with the

class.

SOC 110 Week 1 Group Communication Competencies Survey and

Summary

Complete the University of Phoenix Material: Group Communication Competencies

Survey.

Write a 350- to 525-word summary of your results and ways to improve your competency.

Click the Assignment Files tab to submit both parts of your assignment.

Group Communication Competencies

Survey

Part 1

On a 5-point scale, where 5 is “extremely important” and 1 is “not at all important,” rate the

following types of group competencies in terms of their importance for becoming a highly

effective group member. Circle (or highlight) one number for each item.

Part 2

When you are finished, write a 350- to 525-word summary of your results and ways to improve

your competency. You may write your summary at the bottom of this document, or in another

Word document.

Member and Group Competencies Extremely

Important

Very

Important

Somewhat

Important

Not Very

Important

Not at All

Important

1. Understand the group

communication process.

5 4 3 2 1

2. Reduce your nervousness when

speaking in a discussion or

meeting.

5 4 3 2 1

3. Understand, respect, and adapt to 5 4 3 2 1

diverse group members.

4. Communicate openly and

ethically.

5 4 3 2 1

5. Carry out critical task roles, by

asking questions and

summarizing ideas, and social

roles, by encouraging and

supporting members.

5 4 3 2 1

6. Influence group members to

change their attitudes and

behavior.

5 4 3 2 1

7. Use and interpret nonverbal

communication effectively.

5 4 3 2 1

8. Develop clear group goals. 5 4 3 2 1

9. Listen appropriately and

effectively to other members.

5 4 3 2 1

10. Intervene appropriately to

resolve member and group

problems.

5 4 3 2 1

11. Develop effective interpersonal

relationships with group

members.

5 4 3 2 1

12. Manage and resolve

interpersonal conflicts.

5 4 3 2 1

13. Develop and follow a

well-organized meeting agenda.

5 4 3 2 1

14. Actively contribute to group

discussions.

5 4 3 2 1

15. Use gestures, body language, and

eye contact effectively.

5 4 3 2 1

16. Demonstrate strong leadership

skills.

5 4 3 2 1

17. Research and share important

ideas and information with group

members.

5 4 3 2 1

18. Use visual aids and presentation

software effectively.

5 4 3 2 1

19. Plan and conduct effective

meetings.

5 4 3 2 1

20. Use appropriate procedures for

group decision making and

problem solving.

5 4 3 2 1

21. Ask questions to clarify ideas

and get needed information.

5 4 3 2 1

22. Motivate group members. 5 4 3 2 1

23. Use assertiveness strategies and

skills confidently and effectively.

5 4 3 2 1

24. Respect and adapt to group

norms, or standards of behavior.

5 4 3 2 1

25. Prepare and deliver effective

presentations or oral reports.

5 4 3 2 1

26. Use appropriate and effective

words in a group discussion.

5 4 3 2 1

27. Use parliamentary procedures

effectively and fairly in

meetings.

5 4 3 2 1

28. Use effective technologies and

skills to communicate in virtual

groups.

5 4 3 2 1

29. Develop and present valid

arguments and opinions in a

group discussion.

5 4 3 2 1

30. Provide appropriate emotional

support to group members.

5 4 3 2 1

31. Other strategies or skills:

5 4 3 2 1

SOC 110 Week 1 The Value of Teams

Resource: Ch. 1 & 2 of Working in Groups

Write a 100- to 200-word response to each of the following:

In what kind of teams have you participated?

How is communication in a team different from one-on-one communication,

according to the text?

What are some advantages of teamwork? What are some disadvantages? Be

specific.

Identify and describe the stages of team development.

How might stronger team skills benefit you? How might you use teamwork skills in

your job? Provide specific examples.

What is it like to participate in a virtual meeting, such as web-based,

teleconference, and so forth? Describe three ways in which this type of

participation is different from participating in a face-to-face meeting.

Click the Assignment Files tab to submit your assignment.


Building A Team Of Talent

Watch and discuss "Building A Team Of Talent" on this week's Electronic Reserve

Readings page.

What strengths do you bring to a team at work?

How do you see your strengths fitting in and supporting the needs of a team?

Discuss and respond to your peers.

Team Building

Watch "Team Building" on this week's Electronic Reserve Readings page.

What do you think of the techniques of team building discussed in this video?

When would you use this technique while working on a team project at school or

at work?


Survivors

Resource: Ch. 3 & 4 of Working in Groups and the Week Two videos "Building A Team

Of Talent" and "Team Building"

Imagine you wake up on the beach of a small, rocky island along with your friends,

uninjured. Your plane, partially submerged offshore, is mechanically and electrically

incapacitated. The pilot and co-pilot are nowhere to be found. The island is about a mile

from a larger landmass visible across the water. In contrast to your present surroundings,

you see that the larger landmass contains vegetation.

Identify and discuss communication strategies to facilitate formulating a plan to deal with

your situation. Include how you and your friends might function as a team to ensure that

you all survive.

Discuss your responses with the class

SOC 110 Week 2 Creating an Agenda

Resource: Ch. 11 & 12 of Working in Groups

Create an agenda for a team meeting on a topic of your choice. Draw from your own

experience working within a group with the goal of achieving a specific task. You may use

your experience as a student working in a group, or develop a plan for a future learning

team. Your agenda should include specific items requiring group discussion and

consensus.

In addition to the agenda, write a 200- to 350-word summary of the following:

In a meeting, how can you ensure a group is communicating effectively?

How can you ensure that each team member understands what the next steps are

required to achieve the meeting's goals?

Click the Assignment Files tab to submit your agenda and summary.

SOC 110 Week 2 Effective Teamwork

Resource: Ch. 3 & 4 of Working in Groups and the Week Two videos "Building A Team

Of Talent" and "Team Building"

Write a 200- to 350-word response to each of the following:

What are the characteristics of effective teams?

How do roles, needs, and diversity affect teamwork? Provide specific examples.

What are components of group diversity?



Careers in IT

Watch and discuss "Careers in IT" on this week's Electronic Reserve Readings page.

Is the approach to teamwork discussed in this video similar to what you have

experienced in your school or professional life?

What are the benefits of this approach?


Workplace Relationships: Playing Your Part

Watch and discuss "Workplace Relationships: Playing Your Part" on this week's

Electronic Reserve Readings page.

How have you contributed to team projects in your school or professional life?

How would you describe your role within a team?


Leadership and Teamwork Skills

Watch and discuss "Leadership and Teamwork Skills" on this week's Electronic Reserve

Readings page.

Are you comfortable in the leadership role within a team? Why or why not?

What skills can you develop to strengthen your leadership skills?


Leaders As Servants

Watch and discuss "Leaders As Servants," in this week's Electronic Reserve Readings.

Do you think the servant leadership model would be an effective model of

leadership in the workplace? Why or why not?


Leadership Styles

Watch and discuss "Leadership Styles" on this week's Electronic Reserve

Readings page.

How would you characterize the leadership style of a manager or boss for whom

you have worked? Why?


SOC 110 Week 3 Leadership Motivation Assessment

Complete the Leadership Motivation Assessment available on the Mindtools website.

Write a 200- to 350-word summary of your score, describing your strengths and

weaknesses and how you plan to develop your leadership skill set.


SOC 110 Week 3 Group Leadership and Conflict Summary

Resources: Ch. 5 & 8 of Working In Groups and the Week 3 videos, "Planning a

Playground" and "Politics of Sociology"

Write a 1,400- to 1,750-word summary of your responses to the following after completing

the collaborative Week 3 discussion associated with the "Planning a Playground and

"Politics of Sociology" videos:

Group Interaction

How clear was the intent of the discussion?

How prepared were your group members for the discussion?

Did everyone participate equally in the discussion?

Were group members open to different points of view?

How would you describe the overall climate of the discussion?

Did you feel your group was productive in the discussion? Did you use the time

efficiently?

What strategies can you use in future discussions to increase productivity and

outcomes?

What approach will you take next time to increase group cohesion?

Video Analysis - "Planning A Playground"

What are the issues in this meeting?

What did they do well as a group?

Can you identify constructive or deconstructive conflict occurring in this group?

What are some key indicators? What conflict styles do you see?

Based on what you learned this week, how might you handle this situation

differently?

Video Analysis - "The Politics of Sociology"

What are the issues in this meeting?

What did they do well as a group?

What types of conflict do you see in this video? Provide examples.

There is a clear leader in this video. What can he do to be a better leader for this

group?

Based on what you learned this week, how might you handle this team situation

differently?



Team Speak: How To Ask Positive Questions

Watch and discuss "Team Speak: How To Ask Positive Questions" on this week's

Electronic Reserve Readings page.

What are examples of positive questions you can ask while working on a team

project at school or at work?


Communication is a Two-Way Process

Watch and discuss "Communication is a Two-Way Process" on this week's Electronic

Reserve Readings page.

What are examples of two-way communication you have encountered at school or

in professional life?


Awareness Among the Team – Locality and Perception

Watch and discuss "Awareness Among the Team - Locality and Perception" on this

week's Electronic Reserve Readings page.

How can you ensure you are getting "the big picture" as a team member?


Listening Online


Identify listening and communication skills within virtual teams and how computer

technology may enhance collaboration.

Discuss these skills with your classmates.

SOC 110 Week 4 How Good Are Your Communication Skills?

Complete 'How Good Are Your Communication Skills?' available on the Mindtools

website.

Write a 200- to 350-word summary of your communication quiz score, describing your

strengths and weaknesses and how you plan to develop your communication skill set.

Additionally, what aspects of communication that were not covered by the quiz do you

think are important in professional life?


SOC 110 Week 4 Verbal and Nonverbal Communication and

Listening Skills Paper/ Presentation

Complete the University of Phoenix Material: Student Listening Inventory.

Write a paper/or create a powerpoint to share with the class

Paper-700-1,000 words

Powerpoint 5-8 slides ( slide agenda, 3 slides with content, summary)

How do people communicate? Provide examples of verbal and nonverbal

communication. How do you communicate nonverbally?

In what way can knowledge of nonverbal communication help your

communication with others?

Analyze your results for the Student Listening Inventory. What do you do well?

What can you improve on? What changes can you make in your behavior to

become a better listener? What results do you expect to get from this change?


Student Listening Inventory

This inventory should help identify your listening strengths and weaknesses within the context of

a college classroom. The word speaker can mean the instructor or another student. Remember that

most of us overestimate how well we listen. Give some serious, realistic thought to each statement

before responding. Use the following numbers to indicate how often you engage in these listening

behaviors: 1 = almost never, 2 = not often, 3 = sometimes, 4 = more often than not, and 5 = almost

always.

Listening Behavior 1 2 3 4 5

1. When someone is speaking to me, I purposely block out

distractions such as side conversations and personal problems.

1 2 3 4 5

2. I am comfortable asking questions when I don’t understand

something a speaker has said.

1 2 3 4 5

3. When a speaker uses words I don’t know, I jot them down and

look them up later.

1 2 3 4 5

4. I assess a speaker’s credibility while listening. 1 2 3 4 5

5. I paraphrase or summarize a speaker’s main ideas in my head as I

listen.

1 2 3 4 5

6. I concentrate on a speaker’s main ideas rather than the specific

details.

1 2 3 4 5

7. I try to understand people who speak indirectly as well as I

understand those who speak directly.

1 2 3 4 5

8. Before reaching a conclusion, I try to confirm with a speaker my

understanding of his or her message.

1 2 3 4 5

9. I concentrate on understanding a speaker’s message when he or

she is explaining a complex idea.

1 2 3 4 5

10. When listening, I devote my full attention to a speaker’s

message.

1 2 3 4 5

11. When listening to someone from another culture, I factor in my

knowledge of cultural differences to interpret meaning.

1 2 3 4 5

12. I watch a speaker’s facial expressions and body language for

additional information about the speaker’s meaning.

1 2 3 4 5

13. I encourage speakers by providing positive nonverbal feedback –

nods, eye contact, and vocalized agreement.

1 2 3 4 5

14. When others are speaking to me, I establish eye contact and stop

doing other nonrelated tasks.

1 2 3 4 5

15. I avoid tuning out speakers when I disagree with or dislike their

message.

1 2 3 4 5

16. When I have an emotional response to a speaker or the message,

I try to set aside my feelings and continue listening.

1 2 3 4 5

17. I try to match my nonverbal responses to my verbal responses. 1 2 3 4 5

18. When someone begins speaking, I focus my attention on the

message.

1 2 3 4 5

19. I try to understand how past experiences influence the ways in

which I interpret a message.

1 2 3 4 5

20. I attempt to eliminate outside interruptions and distractions. 1 2 3 4 5

21. When I listen, I look at the speaker, maintain some eye contact,

and focus on the message.

1 2 3 4 5

22. I avoid tuning out messages that are complex, complicated, and

challenging.

1 2 3 4 5

23. I try to understand the other person’s point of view when it is

different from mine.

1 2 3 4 5

24. I try to be nonjudgmental and noncritical when I listen. 1 2 3 4 5

25. As appropriate, I self-disclose a similar amount of personal

information as the other person shares with me.

1 2 3 4 5

Add up your scores for all of the questions. Use the following guidelines to assess how well you

think you listen. Your score only represents your personal perceptions about your listening

behavior and skills.

Score Interpretation

0-62 You perceive yourself to be a poor classroom listener. Attention to all of the items on

the inventory could improve your listening effectiveness.

63-86 You perceive yourself to be an adequate listener in the classroom. Learning more

about listening and listening skills could improve your overall listening effectiveness.

87-111 You perceive yourself to be a good listener in the classroom, but you could still

improve your listening skills.

112-125 You perceive yourself to be an outstanding listener in the classroom.


Problem Solving Skills

Watch and discuss "Problem Solving Skills" on this week's Electronic Reserve

Readings page.

How might thinking of a problem as a challenge or opportunity affect how you

approach a solution?


Creativity as Problem Solving

Watch and discuss "Creativity as Problem Solving" on this week's Electronic Reserve

Readings page.

What benefits does thinking creatively have in problem solving?

Have you worked creatively to solve a problem?


Proverbs as Conflict Management Guides


Identify and discuss conflict management strategies reflected in each of the following

proverbs:

Kind words are worth more and cost little.

The person who fights and runs away lives to fight another day.

You scratch my back, I'll scratch yours.

Might overcomes right.

Only the person who is willing to give up his or her monopoly on truth can ever

profit from the truths others hold

SOC 110 Week 5 Creative Problem Solving and Decision Making

Skills Action Plan

Create an 8- to 10-slide Microsoft® PowerPoint

® presentation with detailed speaker notes

answering the following questions:

What conflict styles have you encountered while working in groups? How will your

approach to conflict change in the future based on what you have learned in this

course?

What group cohesion strategies will you apply in future team work? Describe

these strategies and how they strengthen group work.

What is your own decision-making style? Describe this style and how you will

apply it to future group work.

How will you approach problem solving in the future based on what you have

learned in this course? Describe your strategies and how you will apply them to

future group work.

Format your assignment consistent with APA guidelines.


Education

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